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Comment Not all is bad. (Score 5, Informative) 209

I had an issue with being double-charged for an app from the app store about 5 years ago. Went to Apple's support site, wrote a description of the problem, then was asked if I would like THEM to call ME. Not the other way around. Clicked yes, a calendar popped up in which I selected the time window in (IIRC) 10 minute increments when I wanted them to call me.

Within a couple minutes of the 'start' my phone rang and I was chatting with a nice guy (said his name was Daniel in Texas). He already had my records up and he called to ask me if I wanted a credit on my iTunes account or refund to my card. He then said he'd call me back when it was done. About 10 minutes later he called me back and said the credit was issued.

That is exemplary customer service and one reason their customer satisfaction is always rated so high.

Comment Re:What if he was using metric units? (Score 1) 512

Well since he is Italian, and was on his way to Canada, and if he were doing applied engineering math he might have been using metric units.

However, as his field of learning is economy, the most likely specific units that he might have been using would have been dollars ... which if not exactly metric, at least have the familiar base-10 divisions. But as he was working on some differential equations at the time, the use of specific units or even much in the ways of numbers would not be likely.

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