About the recently defunct AT&T ad program: there are innumerable little such bullshit annoyances which businesses create for customers because it's part of the of the superstition and business culture to assume without question that whatever fraction of a percent of increased revenue they generate merits the frustration which they cause customers.
It's like those sale signs in the grocery store, "Sale, two for [some price]." You stand there, wasting time reading the sign, trying to figure out if you actually have to buy two to get the discount or if you just buy one do you still get a discounted price. Make this easier for everyone and state the sale price of just one, assholes. Of course the people making those labels believe they will cause customers to buy more if they suggest to do that, despite whatever inconvenience that creates when discovering the sales policy for smaller quantities. When I see those signs now, I think to myself, "well, fuck you too," and then shop at Costco and order from Amazon to avoid the bullshit. It is important to attune your senses to such corporate marketing and sales crap and then subvert or work around it; The expansion of corporate bullshit annoyance depends on customers not consciously recognizing and accounting for its burden.
The encrustation of that kind of crap has grown to such levels because customers are not consciously aware of the burden. But because its absence is psychologically uplifting, they respond positively with dollars when it is purged. Remember all those other web search engines which Google totally crushed? Their home pages loaded up with advertising? Then Google defied the convention of crowding ever-more advertising into the search page and displayed only their logo and the search box, and minimal, discrete related advertising in search results. And it was good. And the design genius of the Steve Jobs and the award-winning, insanely-high-sales-revenue-per-square-foot Apple Stores? Actually very simple formula: It's just stuff you want to buy sitting out on tables to look at and then purchase. The glass and wood and stone is cool, but it is slight-of-hand. The real reason the stores work is because of the absence of store bullshit. Stuff you want to buy sitting on tables to look at. Absolute genius.