I have used Amazon extensively (although of course not exclusively) since 2008. I have not, as far as I can recall, received an item from an order that differed from what I ordered. I have not always been satisfied with what I have ordered, but it's pretty rare that I make a return. Last year I decided to build my last computer setup (I have emphysema). I ordered a decent office chair that I returned, as it was missing a part. In September, I ordered $2542 worth of computer parts. I did have to exchange a motherboard (Asus Rog Strix X670-E), but ordered a replacement even before I got a refund for the first one. After that replacement board came, everything worked fine. I have a very long history of ordering things from Amazon, essentially because it is very convenient for me. I do try to order things in groups to reduce trips.
I have never been screwed over by Amazon. I have gotten some cheap shit from them, but it was what I ordered, so, that's on me.
I believe your experience as well, but it is worth pointing out that your experience is not universal.
RFT!!!
Dave Kelsen
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"My mom is convinced I have narcissistic personality disorder, but I'm pretty sure I'm too awesome to have that." -- Adrienne Airhart