Not at all, I have no problem with people getting banned for ToS violations etc,
Just to clarify, I'm pretty sure that potentially political terms of service/content moderation is what the two representatives were complaining about. I didn't mean to imply that you were upset by it.
in fact I think that the biggest problem is that section 230 allows for lax moderation on massive platforms which lets dangerous content stay up too long and spread too far. If there was lax moderation on an email newsgroup or a web forum in the '90s the scale of the damage possible was miniscule by today's standards, when it happens on Facebook or TwitX or WhatsApp today it can allow a rapid global spread of revenge porn or CSAM or pro-ana content, or elect neofascists and even trigger genocides with disinformation and hate speech.
The flip side is that, to misquote Douglas Adams, the Internet is big. Really big. You just won't believe how vastly, hugely, mind-bogglingly big it is.
On Facebook alone, there are about 4.75 *billion* things shared every day. If you assume that someone can make a moderation decision in 5 seconds, it would take a team of 1.2 million employees to review the content, and it gets worse if the moderation decision takes longer. That's why most moderation assumes that a human being sees something wrong and reports it. Between the major content sites, you could probably employ every single person in the U.S. as a content moderator and still not have time to do even a cursory manual review of all of the content.
Automated flagging plus user reporting still produces three million reports per day, requiring 30,000 content moderators, many of whom are quickly traumatized by the graphic content and leave for other jobs.
If content moderation were a realistically easy problem to solve, it would have been solved by now. The fact that even very large companies struggle with it is exactly why we have to have laws limiting liability for things slipping through the cracks. No small company could possibly hope to pull it off.