Comment Re:Saw what he wanted to see. (Score 2) 1110
The tutorial plays the first time you log on to a new account..... This accounts for everything the GP complained is hidden and confusing
A video is a poor substitute for a well-designed user interface. For one thing, the forced-pace of a video can overwhelm new users [for whom it seems to fast] and tempt experts [for whom it seems to slow] to skip the tutorial altogether. But mainly, all forms of documentation (videos, manuals, etc.) exist separately from the artifact they document. They have to be remembered or referenced and mentally paired up with what the user is currently looking at. By contrast, design cues (labels, shadows, animations, etc.) are welded to the exact moment and place in which a user is trying to figure something out.
That's not to say that good design can completely eliminate the need for documentation, but should you need to watch a video to figure out how to launch an app on a modern OS? Or open the control panels / system settings / whatever you want to call them? This is a solved problem in OS design, and Microsoft doesn't get a bye in my book for adding a tutorial to compensate--that they tried to paper over it in that fashion is evidence of design denialism at Redmond.