Best Workforce Management Software for Zendesk

Humanity is an online workforce management platform that offers many features. It helps business leaders to focus on the essential staff administration and help them gauge the costs of running their business more accurately. Humanity's step-by-step schedule planning tools make communication easier. They also offer in-app messaging options that allow for quick reporting and exports that can be used with any payroll provider. Management can also eliminate the need to use clunky spreadsheets and pen-and-paper documents to schedule employees. This helps to reduce employee scheduling time by up to 80%. The mobile app gives staff and managers access to all features. This eliminates the need to compare time sheets and track down time sheets. Employees can also clock in and out of shifts using one click. Any organization looking to improve their operations must have Humanity (Shiftplanning).

ClickUp is the future for work. It provides tasks, documents, goals, and much more. In today's workplace, data silos and duplicate spending are unacceptable. ClickUp unites all your work in one place. It can replace all of them with one app. ClickUp can be customized for any size team, whether you're working on sprints or proofing ads. ClickUp AI is an AI-powered writing assistant that can help you with a variety of tasks, including summarizing text, generating ideas, and writing different kinds of creative content. ClickUp is a fully customizable and exclusive platform that can be used by teams of any size and industry. It is a must-have tool for any team who wants to manage all aspects of design and development from one place. The platform allows for deep modularity through add-ons called "ClickApps", which allow for rich customization for each team. ClickUp allows for the creation of custom views that can be saved and shared with anyone. It also has proprietary features like Assigned Comments, LineUp™ and Box view which allow for unprecedented management of people.

Asana helps teams orchestrate their work—from daily tasks to strategic initiatives. With Asana, teams are more confident, move faster, and accomplish more with less—no matter where they are located or how many different departments are involved. More than 119,000 paying customers and millions of free organizations across 190 countries rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns. It’s time to move work out of disjointed spreadsheets and email and let teams collaborate and communicate more effectively in one place. With Asana, it doesn't matter how many different teams or departments are coming together on a project, they can share context and assign ownership with tasks, combine related work, share files, get instant updates on tasks and projects and build effective cross-functional workflows. In Asana, you can track the status of initiatives with ease and get an accurate view of how you’re progressing towards goals. Report on project progress in minutes with real-time work reporting to create visibility for teams and stakeholders. Join millions of users getting work done with a free trial.

NICE CXone is a SaaS-based contact centre software that empowers organizations by improving the quality of leads, and reducing client interaction costs. NICE CXone is robust and scaleable. It is built on multi-channel ACD and speech enabled IVR. This allows contact centers to process inbound support requests. Agents can connect seamlessly with customers via multiple channels, including email, voicemail, voicemail, social networks, chat, and voicemail. NICE CXone's key features include predictive dialers, CRM integrations, customer feedback, quality management, workforce optimization and disaster recovery, network connectivity, reporting and analytics, and predictive dialers.

Replicon's user interfaces are optimized for smartphones, tablets, and computers, making it easy to quickly record hours spent on any activity or project. Replicon time tracking software is fully customizable and can be used for any type of employee or timesheet format. Replicon timesheet software ensures data is accurate and ready for processing. It can verify, cleanse and analyze time information and review it. It also provides a built in compliance engine and rules engine to ensure that your business policies are adhered to. Transform timesheet data into cost, utilization, billing, and pay metrics. How much time you spend on time, how you converted it into money and how it contributes towards your growth are all things you can see. Time Intelligence is achieved by visualizing key metrics and managing time as an enterprise asset.

Teramind provides a user-centric security approach to monitoring your employees’ digital behavior. Our software streamlines employee data collection in order to identify suspicious activity, improve employee productivity, detect possible threats, monitor employee efficiency, and ensure industry compliance. We help reduce security incidents using highly customizable Smart Rules that can alert, block or lockout users when rule violations are detected, to keep your business running securely and efficiently. Our live and recorded screen monitoring lets you see user actions as they’re happening or after they’ve occurred with video-quality session recordings that can be used to review a security or compliance event, or to analyze productivity behaviors. Teramind can be installed in minutes and can be deployed either without employees knowing or with full transparency and employee control to maintain trust.

tymeshift is on a mission to simplify workforce management and let you focus on getting the real work done. We craft automated solutions that eliminate manual, time consuming processes so you can say goodbye to spreadsheets and step into the world of forecast & automatic scheduling. It’s everything you and your support team ever wanted. And more.

Daisee develops technology to give you deep insight into the behavioural, emotional, and commercial dynamics of your customers. Daisee automatically scores all customer interactions using a digital quality scorecard that is the first of its kind. This automatically identifies quality assurance issues that need human intervention in areas such as compliance, communication, and conduct. Daisee allows you to see beyond words and uncover the emotion deep within your interactions. It reveals what your customers really think, feel, and are saying. Daisee is software that can be easily deployed across any telephony system and can help organisations immediately create business value. Globally Daisee is available in Australia, New Zealand, and the USA.

Assembled, a modern workforce management platform, is designed to rapidly scale global support teams. Assembled helps teams forecast support demand, create and manage team schedules, track real time performance and schedule adherence, as well as uncover insights to improve support operations. This is the first and only workforce management platform that you will ever need. Forecasts are generated automatically within 10% of your weekly support volume so you can concentrate on getting coverage. In just a few clicks, you can go from forecasted needs to a recommended schedule. Our simple, yet powerful scheduling tool will keep your team organized. It was developed using the workflows of more than 100 support teams. Our real-time reporting shows how your team's actual performance and activity compares with your original plan. We give your entire team visibility into your schedules and performance, so everyone can share in the success.

Cross CRM assists contact centers with quality management and increases productivity for each phone call, chat or digital. Cross CRM allows for significant cost reductions in quality control and reporting. CROSS-CRM allows for online training programs and AI powered speech analysis to track each agent's progress.

One of the biggest myths is that you must hire more people if you want your business to grow and take on more projects. While this strategy can help you serve more clients, it won't increase your ROI. It is not the right solution to hire more field workers. Instead, you should strive to maximize the productivity of your existing team. Automated workflows are the best way to increase productivity. Automated workflow tools can make complex business processes more efficient and faster when done correctly. You will be able serve more clients with the same resources. Simple, effective automation can help you increase ROI and scale your business. Many field service managers are hesitant to switch to a new workforce management system. It's understandable, given that most platforms are data-driven and can take some time to learn. StreetSmart is different.

Get started free and grow your company with digital booking, intelligence dispatching and best-in class reporting and analytics. Our best-in-class single-window system allows customers to book all their needs. You have the ability to manage your workforce efficiently. You can dispatch the right team to the right place at the right time with the right information. Our real-time insights into your KPIs give you a 360-degree view. Data-driven decisions can be a part of your business. Work seamlessly with your field teams anywhere, anytime to provide a better customer experience and a faster ROI with Zuper. Field service operations are based on work orders. Zuper's work-order management feature makes it easy to manage, monitor and fulfill work orders. It includes everything from technician assignment and creation, job execution, and debriefing. Drag and drop to add checklist items to work orders. Assemble any status with your work orders.

Vantage Point, Pipkins' top enterprise workforce management product (EWM), features comprehensive scheduling, forecasting and planning functionality for enterprise-wide, multi-site, contact centre workforce management (WFM), and performance management. Pipkins understands that every contact is important to us. Vantage Point handles all contact that comes into organizations. This includes calls, chats, text messages, e-mails, and back office work items. Pipkins uses our state-of the-art algorithms, which were developed by Dr. James Pipkins. Vantage Point is the most accurate forecasting software on the market. This allows companies to solve complex operational problems in today's multi-faceted, multi-channel workforce management environment. Vantage Point provides organizations with a proven WFM solution that can automate processes and reduce costs.

Surfboard integrates into your existing systems and helps you plan your team's schedules based on accurate weather forecasts. It also provides insight on their performance. Stay in control of your team and stay connected. We remove the pain and chaos of scheduling your support staff. You need the right people in the right places at the right times to meet your SLAs and cost goals. Surfboard is easy to use and doesn't require any engineering support. Surfboard integrates seamlessly with your existing systems, such as HRIS, payroll and billing, CRM, tickets, and time off. This makes it the single source for truth for your support staff. The Surfboard Forecasting tool allows support teams to predict the level of future requests and make adjustments based upon changes in demand. Match support request levels to agent availability and ensure your SLAs and customers are satisfied.

IntraManager Enterprise gives you unique and valuable insight into your business. You can combine data from different sources and set up automated jobs with IntraManager Enterprise. Enterprise allows you to filter and extract data at different levels. This gives you a quick overview of your data. The module gathers data from all your data sources and creates analytical reports. Automate your reports to save time and effort in repetitive tasks, e.g. Excel. Automating your reports ensures that you have the right data at the right time. This gives you the best starting point for your work. Your Enterprise platform is designed and developed to meet your requirements and match your company's visual identity. The interface was created in collaboration with your company and is easy to use.