Best Remote Support Software in Europe - Page 4

Provide immediate customer assistance by harnessing the capabilities of co-browsing and live chat, as customer expectations continue to evolve. Equip your support agents with the tools necessary to tackle intricate customer inquiries in real time, enabling seamless one-touch communication that enhances conversion rates whether on a website or mobile application. Our advanced bots assist your team by providing instant responses to frequently asked questions. With co-browsing and live chat, you can offer quicker and more tailored support. Acquire’s user-friendly yet highly effective tools foster customer engagement and drive success throughout your organization. Ultimately, this approach not only improves customer satisfaction but also builds lasting relationships with your clients.

Sentinel Software Monetization solutions provide licensing, protection and entitlement management to help drive business growth. Sentinel can help you get the most out of your software. Our software solutions allow customers to generate new revenue streams, improve operational efficiency and customer satisfaction, as well as gain valuable business insight. Sentinel's award-winning technology has helped build a strong global customer base, with more than 10,000 customers in over 30 industries and 100 countries. Sentinel solutions allow you to offer flexible business models and capture new revenue opportunities. They also minimize revenue leakage. Sentinel solutions can simplify supply chain processes, increase business continuity, reduce risk, and eliminate operational overhead. Sentinel solutions allow you to create a highly personal and connected user experience to increase customer satisfaction and reduce churn.

Connect securely to any platform, device, or network. No matter what industry, most network data breaches are caused by unsecured remote access points. Impero Connect's security features are built from the ground up to exceed compliance and security standards. They can also be customized to meet your business's specific needs. Multiple remote access points can be costly and increase your network vulnerability. Impero Connect consolidates access to support devices and end users across your network as well as the Internet. Multi-factor authentication and customisable security credentials give you one tool for accessing internal and external resources. Our broad platform support allows for fast, flexible access via a single interface.

Remote Access Plus is an enterprise remote service solution that allows system administrators and IT help desk personnel to troubleshoot remote computers from one central location. Advanced Remote Control, Remote Shutdown and Remote File Transfer are just a few of the powerful tools that Remote Access Plus offers. This allows for a superior remote support experience that dramatically reduces problem resolution time from days to minutes. Remote Access Plus is an enterprise remote support tool that allows system administrators and IT help desk personnel to troubleshoot remote computers from one central location. The system administrator will benefit from the powerful tools included in Remote Access Plus.

Sophisticated monitoring solutions designed for server rooms and data centers are now available through a web-based application that requires no software installation and is manufacturer-independent. This application is accessible from any device with web capabilities, allowing users to conduct remote monitoring seamlessly. EnviMonitor empowers users to oversee environmental conditions in server rooms using smartphones and tablets from Android, Apple, and Windows platforms, all without the need for additional software installation. Its user-friendly interface and well-organized layout have earned it recognition from the professional jury of the German Data Center Award, thanks to its exceptional cost-to-performance ratio. With EnviMonitor, users can easily visualize the status of monitored components through an intuitive display featuring graphic tiles that represent various sensors, which can be grouped for better organization. This innovative software solution not only enhances monitoring efficiency but also simplifies the management of critical data center environments.

At SightCall, we believe the more you see, the better you serve. See more, solve faster, serve better. SightCall enables you to deliver instant service through enriched video so you can guarantee remarkable customer experiences every time. SightCall enables your agents and technicians to solve customer problems faster through remote, guided interaction. By sharing live video enriched with augmented content, you can ensure remarkable customer experiences every time. Trust a platform built on a secure global network that works when and where you need it.

TeamViewer Frontline is an enterprise productivity platform with fully integrated industrial AR solutions. Frontline uses the power of smart glasses and mobile devices to help your on-site staff work efficiently: With our solutions, your workforce can visualize data, receive step-by-step instructions, solve specific issues, or get help from an expert, all while keeping their hands free. Frontline is about connecting your workforce with the information and expertise they need to do their job right.

Imagine a marketing hub similar to the Genius Bar, specifically designed to craft a marketing strategy that aligns perfectly with your business needs. Our seasoned professionals have a proven track record of assisting some of the world’s most successful companies, including small startups, and are equipped to provide you with the tailored insights you require. We address critical inquiries such as how to effectively market products to enterprise clients, the optimal marketing framework for small businesses, and methods for developing and testing potential target personas. A robust channel strategy involves choosing the appropriate type of channel, defining the desired distribution intensity, designing the channel architecture, and managing it consistently over time. Enhance your online visibility by learning strategies to connect with your audience more efficiently and cost-effectively; this includes improving your paid advertising approach, fine-tuning your campaigns, and optimizing your retargeting efforts. Enjoy your initial session at no cost; our confidence in the expertise of our team means you won't even need to provide a credit card. Experience firsthand why we are the leading choice for those seeking marketing assistance, and discover the transformative impact we can have on your business growth. With our support, you will be equipped to navigate the complexities of modern marketing successfully.

Level is a remote monitoring & management (RMM), solution that allows you to access your devices from anywhere in the world via your browser. You can access the most recent information about your endpoints or control them remotely with Level's low latency remote access. It takes only one line of code. Level uses encrypted peer-to-peer connections (P2P), which means that no third-party is able to access your hardware. Your team can create powerful scripts and execute them across all devices. You can also control who has access to them. Level offers a modern, innovative and efficient approach to remote monitoring.

Radmin stands out as one of the most dependable and secure remote access software options available today. Chosen by more than 100,000 companies globally for providing remote technical support to their staff, it has earned the trust of government agencies, military operations, tech professionals, and financial institutions due to its extensive features. For every IT Professional, Radmin is an indispensable tool. Its unparalleled operating speed makes accessing a remote computer feel as intuitive as using a local one. Additionally, its unique low-bandwidth optimization allows for smooth remote control even on 3G connections. Built with security at its core, Radmin ensures that all data transmitted is safeguarded with AES256-bit encryption. Remarkably, in the 17 years since its inception, no vulnerabilities have been discovered, confirming its robustness. This level of reliability and security makes Radmin a top choice in the realm of remote access solutions.

Record is the best tool to collect, investigate, and analyze user issues. Record is a collection of tools that are designed for customer-facing teams and R&D teams. It solves user problems in minutes and relies on only small, effective tier-1 support.

The Cloud Management Suite's Agentless Remote Control enables users to manage and oversee any systems within their organization from virtually any web browser. This tool is designed to be accessible from any device, whether within or outside a user’s network, thanks to its HTML5 framework. Continuous activity recording ensures comprehensive security auditing. Additionally, the platform includes functionalities like chat and the ability to transfer files, enhancing user collaboration and efficiency. Overall, Agentless Remote Control provides a robust solution for remote system management with a focus on security and usability.

Maximize the benefits of your remote assistance solution with N-able Take Control. Created by N-able, this entirely cloud-centric remote control software features live two-way communication, connections in just five seconds, and efficient remote sessions. Additionally, it includes dependable support tools such as command line access and Windows event viewer. N-able Take Control also utilizes peer-to-peer technology, facilitating immediate and on-demand remote support for a variety of devices including Windows PCs, Macs, as well as iOS and Android mobile devices. Whether you require quick fixes or ongoing support, this software ensures that help is just a click away, enhancing productivity and user satisfaction.

Kaseya VSA is an advanced remote monitoring and management (RMM) tool designed specifically for Managed Service Providers (MSPs) and IT organizations. This software offers users an array of features, including rapid remote access, potent discovery capabilities, dependable patch management, as well as comprehensive monitoring and security options, all integrated into one platform. As a result, Kaseya VSA enhances the productivity of IT staff, boosts service dependability, and fortifies system security. It serves as a cohesive IT Management solution, not just aimed at improving service delivery but also at transforming business operations. By streamlining workflows across various tools, Kaseya’s solution significantly elevates the efficiency of IT teams, which in turn fosters better service provision and enhances overall business productivity. Discover firsthand why countless IT departments rely on Kaseya VSA to oversee and automate their entire IT infrastructure from a centralized location. Ultimately, this platform empowers organizations to provide greater value while minimizing service delivery expenses. Kaseya VSA equips IT departments with the essential management tools to proactively oversee their systems through a unified interface, making it an indispensable ally in the realm of IT management.

NexGen Virtual Office is an innovative digital workspace aimed at fostering PLACE and PRESENCE, enabling collaboration even from a distance. It offers meticulously crafted digital offices tailored for remote teams and educational institutions, featuring real-time in-office status, secure one-click video conferencing, advanced chat capabilities, and additional functionalities. A notable gap in many digital office solutions is the lack of visible company culture, but NexGen Virtual Office addresses this with extensive customization options that enhance team engagement and cultural presence. These customization features encompass personalized floor plans, designated room designs and functions, company branding, custom bots, and more. Explore how NexGen’s virtual environment can be tailored to meet your specific requirements by participating in a live demonstration, where you can also discuss personalized solutions and pricing. Additionally, NexGen’s commitment to adapting to the unique needs of each organization sets it apart in the realm of digital office solutions.

WiseMo software allows you to remotely access, control, and support PCs and Servers as well as Mac computers, Tablets and Smartphones. Our software allows you to view the screen of remote devices and control its keyboard from anywhere, from any device, whether it's a PC, browser, tablet or smartphone. Remote support, remote management, and remote access tools are all built into WiseMo Guest software. This software allows you to secure remote control over your devices, including PCs, servers, Macs, and servers. You can connect to other devices, such as servers, Macs, smartphones, tablets, and servers, and provide support for them. You can connect to unattended devices and computers and monitor them or manage them, such as Windows Servers, Info terminals, and others.

Wolken Software offers a suite AI-enabled SaaS 2.0 cloud native applications for Customer Service and Enterprise Solutions, including Wolken ServiceDesk and Wolken HR Case Management. Wolken offers a variety of plug-and-play features for enterprises, including Omnichannel Support, Real Time Reporting, a built-in Business Intelligence tool, Integrations with 3rd Party Apps, Auto Categorization, and Auto Routing incoming queries. Wolken offers easy configuration, low-code customizations and a fast Time-to Market. It also comes at a fractional cost due to simplified costing, reducing your total costs of operations by as much as 50%. We have successfully replaced well-known names at Fortune 500 and Fortune 1000 Companies.

A unified platform can be deployed to enhance your organization's visual knowledge and automate tasks over time. TechSee's platform provides a single view of customer issues across an organization. This allows for warm transfer between channels and leverages visual data to enable AI-powered automation. The platform has been proven to work with large departments and tens to thousands of reps. It can also support technicians, agents, and end users in new locations without affecting availability or performance. The platform uses visual data to automate processes with Computer Vision AI. This includes real-time decision support for agents as well as self-service for customers. The organization has access to the full history of each customer's visual session. This allows them to understand the context of each contact. This information can be used to support internal collaboration and is compliant with privacy policies.

The IT Administrator can use the free Windows Admin Tools to help with their daily desktop management tasks. This windows tool allows for remote desktop connection, remote task manager, software inventory, remote restart, wake on LAN tool and system inventory tool, perform group policy update, hard disk space monitor, remote command prompt, remote device manager, local users/groups list, network share browser, join/unjoin computer, currently logged on user, laptop battery power monitor from one console. This tool allows remote control of windows computers and remote troubleshooting. It doesn't require agents to be installed on remote computers in order to establish a remote desktop connection. This tool can also be used to share files between them. It is a client for Windows RDP. This tool allows you to see the installed software along with details such as Software Name, Version and Manufacturer.

The software allows users to efficiently manage their computer desktops in real-time, fully compatible with Windows, and offers secure remote access to the file systems, processes, and services of a remote machine. LiteManager includes integrated tools for creating network diagrams, gathering technical information, and deploying updates through remote installation services; it also enables configuration of a private ID router (NOIP) and provides a host of additional functionalities. It serves as classroom management software as well. Remote administration can now be achieved without needing an IP address, as users can establish connections by selecting a unique personal ID. Both the client and server components operate seamlessly in networks that connect to the internet via a proxy server. Installation guides for both the Viewer and Server components are readily available. However, LiteManager may be flagged as a potentially unsafe application (including labels like RemoteAdmin, PUP, PUA, Riskware, Unsafe, and Unwanted) due to its capability of providing unattended access to a PC, raising some security concerns for potential users. It's important to weigh these risks against the program's robust functionality.

DualDesk offers a robust and user-friendly remote support solution that requires a one-time payment, enabling your technical support team to assist any PC connected to the internet through firewalls in mere seconds without any configuration needed. Enhance efficiency, conserve resources, and deliver comprehensive remote help desk services to numerous clients at once, all while being able to transfer files, engage in chat, reboot and auto-reconnect, and control remote systems in real-time, even in "Safe Mode," without needing to pre-install any software on the target computer. Since its inception in 2001, DualDesk has established itself as a reliable remote support tool that is compatible with various Windows versions such as 7, Vista, 2008, 2003, XP, and 2000 across different modes of service. Unlike basic remote support systems, DualDesk eliminates the necessity of opening multiple ports for various technicians, allowing for an unlimited number of technician seats to be managed from a single support file. Additionally, multiple clients can concurrently connect to a single remote support technician, making it an ideal choice for busy support environments. This flexibility and efficiency make DualDesk a standout option for businesses seeking to optimize their remote support capabilities.

NetSupport Manager has been a leader in remote PC management for over 30 years. Remote control tools have had to evolve to cope with the increasing complexity and variety of systems. NetSupport Manager is designed to work over your LAN, internet, or WAN, securely without the need of firewall configuration. It provides a single, high-speed solution for remote management of multiplatform computers without the need to subscribe to a third-party service. NetSupport Manager is unique because it offers a wide range of support tools that ensure maximum efficiency and minimize downtime. This makes it an ideal tool for IT teams.

HPE MyRoom Visual Remote Guidance (VRG) transforms the way we collaborate by integrating the powerful capabilities of MyRoom with innovative wearable technology. With VRG, users of MyRoom can experience a seamless connection, viewing exactly what the wearable user observes in real time, which empowers them to give immediate feedback, assist in troubleshooting, capture images, and add annotations. This ensures that you remain efficient and connected within the secure environment of MyRoom. The MyRoom Assist plugin is tailored to support IT personnel by enabling them to request control of a desktop remotely, share their screens, allow others in the room to take over their desktops, and gather essential information. Offered exclusively for MyRoom Premium, this feature enhances the support experience. Regardless of whether your audience is nearby or located around the world, HPE MyRoom ensures that you leave a positive impression. Discover the subscription option that best matches your requirements. HPE MyRoom provides a diverse array of features designed to facilitate successful meetings, catering to the needs of business partners, clients, and support customers alike, guaranteeing a productive and engaging experience for all participants.

SecureLink is the market leader in vendor privileged access management and remote support for highly regulated enterprises and technology vendors. SecureLink is used by more than 30,000 organizations around the world. SecureLink's purpose-built platform is trusted by top-notch companies in many industries, including legal, gaming, healthcare, financial services and retail. SecureLink is headquartered at Austin, Texas.

Beautifully simple RMM and Service Desk software. A powerful, simple-to-use, all-in-one IT service automation platform that simplifies service delivery and reduces costs. Since over 10 years, Naverisk has empowered MSPs and IT Pros to deliver exceptional IT services. Naverisk's powerful remote management and monitoring capabilities allow you to deliver world-class IT services. You can identify and fix issues before users are affected. Automate your IT services to improve efficiency. Full support for Windows, Linux and Mac & SNMP devices. To provide great customer service, it takes a team. Naverisk's service desk was created for IT professionals and MSPs. It features powerful automation and collaboration capabilities. Modern collaboration features support teams working together and integrated device management to quickly solve IT issues.