Alternatives to nGAGEMENT

Intradiem is the only workforce management solution that guarantees results and improves customer service. Our technology acts as an automated manager for the call center, with rules that are triggered in real time by actual center conditions. Our technology powers over 1.2 billion automated tasks annually and has saved our customers more than $160 million over the past two years.

Engagedly is a fast-paced, growth-oriented provider of performance management solutions and a winner. Engagedly's People + Strategy platform, which is based on decades of research and best practices, is changing performance management to achieve successful organizational outcomes around the world. Engagedly's E3 platform unifies the power of talent enablement, business strategy execution, and employee engagement into a single, easy-to-use software tool. Engagedly has more than 300+ customers around the world. They help high-performance organizations achieve people + strategy alignment.

Compass by Giift, a software for sales incentives and commissions, helps sales, people, and operations leaders create a motivated and engaged workforce through incentive gamification. It is used for gamification of incentive, workforce engagement, rewards, recognition, and internal communication. Compass by Giift makes it easy to turn sales programs into interactive and fun games using Game Templates. Tracks team performance in real-time. With a click of a mouse, you can get accurate calculations and timely disbursements. Allows for payments through various payment methods, provides access to earning history and transaction information, and offers support in the event of a dispute. Connect remote and dispersed teams. Enjoy the power of community with a central hub for communication and more. It has features such as: Calculation logic, Pre-built games templates, Real-time performance view, Opportunity tracker and Log of earned, redeemable and available values.

We work with call center operators who are looking to motivate, recognize and evaluate the quality/performance knowledge cycle. Oh! Gamification is also a possibility. Motivate Us supports your efforts in managing a continuous recognition system that includes badges, trivia, and elements that encourage competition. This drives performance appraisal while agents enjoy a supportive environment. Instant update of agent speech and training without taking them offline reduces absenteism rates by 10% and idle times by 35%. Increases the NPS by 2 points

For large organizations, the Rallyware Performance Enablement Platform delivers the right learning or business activity to the right individual at the right time so that every member of the organization always knows what to do next and how to do it in the best possible way. Implementation of the Rallyware Performance Enablement Platform results in the average 24X ROI for our clients. Rallyware has been adopted in 57 countries supporting over 20 languages for millions of users. A data-driven onboarding experience that delivers clear ROI: By analyzing each individual's live performance data and identifying their knowledge and skill gaps, Rallyware offers personalized paths to success through just-in-time training and business activities, driving their performance growth.

Our innovative software application, motivational rewards, and fully-featured incentive services, combined with our game-driven incentive, gaming, wellness, engagement, and software, will allow your organization to create, manage, and maintain an engaging recognition, reward, or analytics program. You can create your own program by using features such as badges, challenges and leaderboards. Snowfly offers industry module templates that you can use to build your own. Add our consulting and business services to your program and you will have a program that engages your employees, automates incentives, provides Gamification, and also moves the needle and improves profitability. Do not settle for "checking the Gamification box", use a program that will make a significant impact on your employees that they will be able to use for years. Snowfly is a great place to have fun!

Bunchball Nitro offers a robust gamification solution tailored for large enterprises, providing a straightforward yet impactful means to modify employee behavior. By leveraging gamification techniques, this platform effectively engages various audiences, including employees, sales teams, channel partners, and customers. Developed by BI WORLDWIDE, Bunchball Nitro stands out as a premier enterprise gamification platform that operates in the cloud. It is specifically crafted to assist large organizations in harnessing gamification by integrating beloved game elements such as missions, points, badges, and leaderboards into their workplace culture. Additionally, it boasts system agnosticism, allowing for effortless integration with any system where engagement is desired. The platform is underpinned by sophisticated analytics that not only drive performance and engagement but also empower organizations to make informed, actionable decisions based on data insights. Overall, Bunchball Nitro is an essential tool for enterprises seeking to enhance motivation and participation among their workforce.

What exactly is Bravon? Bravon stands as a comprehensive cloud-based solution that offers a unified gamification platform designed to enhance user journeys and experiences in just a matter of minutes. In today's digital workplaces, there is a heightened need for effective communication and connection among team members. Establishing a cohesive communication channel is essential for ensuring everyone is acknowledged and synchronized. By integrating game mechanics into sales or technical tasks, organizations can inspire and engage their teams or customers, thereby elevating performance, fostering healthy competition, and cultivating positive behaviors. This approach not only ignites passion among employees by providing clear objectives and pathways to success but also enhances customer appreciation for brands through a more immersive shopping experience. Additionally, it transforms club members into active participants through enticing challenges and appealing rewards. Elevate engagement through gamification! It also turns the learning process into an enjoyable and impactful experience, consequently increasing completion rates significantly. Ultimately, Bravon revolutionizes the way organizations interact with their audiences, making every interaction more meaningful.

Mambo.IO is a leading option for an on-premise, open-source gamification platform. With gamified solutions for customer loyalty, employee engagement, and training / elearning, Mambo.IO allows both custom and off-the-shelf development for your gamification efforts. Customer Loyalty: When it comes to purchasing goods or using products, customers have a wide variety of choices, which is why more than 50 percent of customers will not hesitate to buy or use a competitors product after doing business with you. Gamification and the Mambo.IO Platform will help you drive long-term customer loyalty and user engagement with your products and services. Whether you’re looking to increase sales, improve user engagement or create unique marketing experiences, Mambo.IO can help. Employee Productivity: Only 30 percent of employees are engaged, this leaves 70 percent who do not care for their colleagues, your customers or business. Use the Mambo.IO platform to increase the knowledge, satisfaction and performance of employees. With gamification you can drive the adoption of all your enterprise applications and improve the overall health of your business.

Assign users unique identities based on their real-time engagement patterns, and reward them with points to encourage higher usage. By visualizing their recent achievements, users can stay motivated and inspired to improve. This approach fosters a sense of friendly competition among colleagues and teams, driving engagement further. Personalized suggestions for next steps are provided to assist users in leveling up their performance. Champions, both individual and team-based, are prominently highlighted through a message bar or web part, enhancing visibility. Our advanced analytics engine meticulously tracks user and team activity, converting it into points, awards, and rankings to promote accountability. The gamified dashboard presents a clear visualization of progress and achievements for both users and administrators alike. By consistently focusing on targeted metrics, self and peer competition flourishes, making the digital workplace not only more enjoyable but also more efficient. With GAMIFY's engaging badges and points system, employees will find themselves eager to use the SharePoint portal and motivated to surpass their colleagues. Additionally, GAMIFY simplifies the process of incentivizing users to create and update content, fostering a culture of continuous improvement and collaboration. Ultimately, this innovative approach transforms how teams interact with digital tools, enhancing overall productivity and workplace satisfaction.

SparkPlug stands out as the pioneering incentive management platform designed specifically for frontline employees. By leveraging the power of your team, it offers automated sales incentives and simple vendor-sponsored rewards, all through a fully-customizable gamification engine. The platform allows for one-click signup for both managers and employees, ensuring that getting started is quick and easy. With real-time reporting and updates, along with the expertise of a dedicated incentive consultant, users can seamlessly integrate vendor-sponsored incentives into their programs. Automated, real-time reporting helps measure campaign ROI, promoting complete transparency and trust throughout the process. Say goodbye to the complexities of managing an incentive program while keeping your workforce engaged and motivated. Track sales in real-time and execute sales incentive initiatives that empower store employees to embody your brand. Concentrate your efforts on what you excel at: driving sales and providing exceptional customer experiences. Retailers that offer employee incentives experience a remarkable 22% increase in average transaction value. Additionally, you gain access to tailored sales data, metrics, and trends, enhancing your overall strategy and execution. SparkPlug is not just a tool; it's an essential partner in transforming employee performance and boosting business success.

At ZIZO, we focus on retaining our employees by offering captivating gamified experiences alongside tailored feedback. Our cutting-edge gamification platform simulates the excitement of video games, creating a lively user experience. Through real-time progress indicators and engaging incentives, we actively involve employees, which significantly enhances their job satisfaction. We utilize personalized feedback and interactive challenges via advanced software capabilities, fostering not only engagement but also a rewarding workplace culture. Our dedication at ZIZO is to nurture a vibrant work environment that values and inspires each team member, resulting in sustained retention and opportunities for professional advancement. By incorporating innovative game mechanics and gamification strategies, we invigorate team motivation and engagement. Mundane tasks are reimagined as thrilling challenges, which not only boost productivity but also encourage collaboration among team members, further solidifying our commitment to employee satisfaction.

Catalyst is an innovative sales productivity application tailored for team leaders. Based in Bangalore, Playlyfe develops products aimed at enhancing individual success by harnessing intrinsic motivations through gamification techniques. Our adventure commenced in 2014 with the establishment of an enterprise gamification platform known as Playlyfe, stemming from our enduring enthusiasm for video games, creative design, and tackling complex challenges. In 2015, our gamification platform earned recognition as one of the Top 10 Gamification Platforms globally, according to Enterprise Gamification. Within just two years of its launch, our platform gained traction, engaging over half a million users worldwide. We subsequently introduced Catalyst, a cutting-edge solution designed for contemporary organizations that wish to utilize behavioral design, real-time analytics, and gamification to foster a transformative workplace culture and achieve exceptional outcomes. By integrating these elements, Catalyst aims to redefine how teams operate and interact, ultimately driving higher levels of engagement and productivity.

Marketing automation tools enable the nurturing of leads while effectively monitoring outcomes. Seamlessly integrated with sales management systems, these tools enhance the ability to close more transactions successfully. Sales management software allows for the tracking of activities, expansion of sales pipelines, and efficient customer management. Generate insightful reports that guide critical business choices. Project management applications assist teams in maintaining organization, fostering collaboration on tasks, and monitoring progress. Visualizing objectives and achieving significant milestones become attainable goals. Accomplish tasks efficiently with an aesthetically pleasing dashboard that keeps users engaged and eager for more features. Effortlessly monitor progress and achievements in games, earning badges, coins, and completing collections for tangible rewards. This approach not only motivates users but also drives results. Sales professionals thrive on competition; harness that competitive spirit within your team, and observe a remarkable increase in your sales performance. A culture of competition will not only enhance motivation but also elevate overall team productivity.

Gamifics365, a gamification application that encourages user adoption and productivity within Dynamics 365 CRM, is Gamifics365. With fun and engaging games, you can create a winning culture in your organization and increase team spirit. You can create a positive environment at work by combining work and fun. Features: Engaging games and activities can increase CRM user adoption. Define which CRM operations are worth points for players or teams. You can create different types of games, such as Face-off, Race, or Challenge, for your players. Create fantasy teams and games where users can support and root for their team players. You can award badges and rewards to the winners. Mobile apps allow you to join games and track the performance players or teams. You can track and update scores in real time without any impact on CRM performance or usability.

Move past simple points, badges, and leaderboards by leveraging diverse gaming elements and techniques that heighten excitement and engagement to effectively enhance employee involvement, learning, and overall performance. Minimize turnover and burnout by ensuring that every team member has the opportunity to shine every day while envisioning a straightforward route to achievement. Acknowledge employees promptly for their actions, processes, and contributions that lead to positive business outcomes, fostering a culture of ongoing excellence. Create and maintain enthusiasm about pursuing objectives, acquiring knowledge, and collaborating as part of a team. Recognizing that employees are not mere machines, it is crucial to instill in them a sense of worth and purpose to keep their motivation high. With Centrical, every employee has the potential to be a hero, not just the standout performers, through tailored challenges, weekly accomplishments, and evolving game narratives that clearly outline their journey towards success and personal growth. By linking specific behaviors to recognition, these actions can become ingrained habits. Centrical capitalizes on data from your business systems and compensation strategies to provide immediate rewards to employees for making the right choices, ultimately creating a more engaged and motivated workforce. This approach not only benefits individual employees but also enhances overall organizational performance and morale.

QuoDeck, a powerful platform builder that lets you create and deploy mobile game-based learning to help you train, assess and manage your staff, is simple and easy to use. You can create interactive experiences that learners will enjoy, not because they have to, but because it is what they want. Your content will reach learners on the device they prefer, in the format they prefer, and with the exact information they need. Upload your PDF, PPT, and Videos and customize your branding. Share with your learners. Your content can be accessed by learners via a mobile app, desktop browsers, or mobile browsers. Our easy-to use templatized editor allows you to create mobile-ready animated and interactive content. You can view dashboards and reports about learner interaction, comprehension, and adoption. Built with enterprise-grade hardware, security, and seamless integration with other system.

Often, employees are unclear about their responsibilities or how effectively they are fulfilling them. We aim to eliminate ambiguity by providing actionable updates in real-time, ensuring that everyone knows their standing and what needs attention. While reporting is a vital initial step, we enhance performance further by integrating gamification elements that guide and influence behavior. It is essential for new hires to grasp the fundamentals before fully engaging in their roles; onboarding serves as a platform for them to showcase their foundational skills and solidify their training. At the core of our system are clearly defined objectives, allowing you to establish precise goals based on any relevant metrics and timeframes. The score, which represents an individual's overall performance, varies similarly to a credit score, offering employees a comprehensive perspective on their progress. Additionally, achievements highlight remarkable performances or sustained successes, serving as an extra layer of goals to strive for and providing employees with opportunities for recognition and pride in their accomplishments. This approach not only motivates individuals but also fosters a culture of continuous improvement within the organization.

Inspire and energize participants by implementing a point system that grants badges, features competitions, assigns quests, and includes a reward store. Achieve milestones to win trophies or receive recognition badges, while motivating top performers to excel even further. Competing as an individual can be fulfilling, but collaborating as a team fosters a stronger community spirit. Challenge other teams or race against the clock! Award badges for accumulating points and reaching specific objectives, recognizing long-term commitment and engagement. Each player has a profile page to showcase their earned badges, creating a sense of pride and friendly competition with peers. Encourage the sharing of content and the creation of quizzes and surveys, streamlining onboarding processes and educating participants on policies and best practices. Gather valuable insights through feedback while players earn points for completing various quests. By gamifying the experience, you create excitement and engagement; players can redeem their hard-earned points in the reward store, allowing them to save for their desired prizes. Additionally, consider expanding the catalog of available rewards and clearly defining their prices to enhance player motivation and participation.

Enhance your CRM engagement in just 20 days! Are you finding yourself short on strategies to inspire your team? It’s a challenge that both experienced and new sales managers often face. Forget about traditional incentives; your pipeline is essential for survival. Keeping it current may require numerous daily CRM entries, which can feel overwhelming. However, fostering self-motivation is far more effective than relying on incentives or micromanagement. Wouldn't it be great to encourage positive CRM practices in a more enjoyable manner, reducing the need for constant oversight? Cultivating a positive company culture is crucial because retaining your top sales talent is important, and a toxic environment can drive even the most dedicated employees away. You already know the consequences: a never-ending cycle of hiring, training, and adjusting. Don’t you want a lasting method to create a more enjoyable yet productive workplace? By prioritizing engagement, you can transform your team dynamics for the better.

SalesScreen is the leading all sales gamification solution. Our platform helps managers engage their sales teams and reps with real-time performance data, dozens of fun competitions, personal milestone celebrations, a reward shop offering real prizes, and streamlined sales coaching that get your team to goal.

Spinify is the #1 Sales Gamification Company! Are you tired of having whiteboards in your office that are almost out of date? Do you have TVs in your office, but would you like to use them for sales gamification purposes? Spinify offers thousands of layouts that allow you to create beautiful leaderboards and competitions in minutes. Friendly competitions that drive activities and results overnight. The best part is to celebrate when players reach their goals by creating engaging YouTube music videos. It's never been more fun to succeed at work. Easy to set up, free trial. All major CRMs, including salesforce, google sheets and excel, are supported. Are you ready to gamify the office? We can help!

Set up user-friendly dashboards that provide team members at every level with a transparent view of both objectives and outcomes. Incorporate multi-tier recognition and gamification elements to inspire, reward, and acknowledge your team members effectively. Access a comprehensive array of badges, trophies, likes, star ratings, and cash incentive options. Quickly drive engagement through straightforward target setting, competitive leaderboards, performance monitoring, contests, and reward systems. Choose from a variety of metrics, establish clear targets, and determine the classifications for what constitutes good, average, or poor performance. With a simple click, you can delve into the specifics behind each scorecard. Analyze individual contributions and filter results by different timeframes to gain insights tailored to your needs. Monitor performance across all levels with progress tracking interfaces. Evaluate top achievers, overall successes, or specific individual contributions using the intuitive dashboard. Additionally, keep track of every behavioral element and its evolution throughout the various gamification features, ensuring a comprehensive understanding of your team's dynamics. The effective use of these tools can significantly enhance team motivation and accountability.

Ambition, the leading sales performance software, revolutionizes sales teams, turning them into highly effective revenue generators. With a comprehensive suite of tools that includes coaching, analytics, display screens, and competitions, it enables sales leaders to extract valuable insights from data, fostering a success-driven culture on the sales floor where every representative can contribute to revenue growth in a significant and quantifiable manner. It allows for the management and measurement of essential aspects across various roles or segments. By offering visibility and insights to managers, Ambition also equips representatives to surpass their targets and focus on their most impactful activities. The platform ensures that insights, timely alerts, and critical trends reach the appropriate individuals in the perfect context and moment. With customizable Ambition Workflows and extensive integrations, it facilitates real-time recognition and alerts. Furthermore, sales and enablement leaders can cultivate and oversee their teams through tailored, metric-driven coaching programs, enhancing overall performance. Ultimately, Ambition's robust coaching suite empowers organizations to reach new heights in team productivity and success.

Hurrah! Leaderboards is an engaging performance broadcasting platform designed for various types of teams. It leverages gamification strategies to enhance motivation and performance by delivering immediate recognition and valuable metrics. Our software seamlessly integrates with your CRM and other data sources. You can create personalized leaderboards and begin sharing live, tailored KPIs, messages, and unique media with all team members, regardless of their location. Hurrah! shines a light on essential data to encourage user engagement and considerably elevate data quality, allowing you to gain insights more swiftly and dependably. Organizations that celebrate accomplishments and focus on employee involvement are generally better at retaining skilled individuals, thus reducing costs associated with hiring and training. By linking daily tasks with real-time results, it reinforces critical behaviors and enhances team effectiveness. With Hurrah!, teams can celebrate each member's successes together, fostering a sense of unity whether working in the same office or remotely. This collaborative spirit not only boosts morale but also drives overall productivity.

Every tool utilized within a contact center offers a unique insight into the operational health, each insight prompting a specific action to be taken. ClearView stands as the unified source of truth for these varied insights, enabling you to dedicate less time to report generation and more time to achieving tangible results. Just like when you're multitasking by driving, conversing on the phone, and enjoying a breakfast burrito—it's easy to lose focus and veer off course; the real-time alerts from "rumble strips" help you make necessary adjustments. In a similar fashion, ClearView acts as a virtual rumble strip for employees, notifying them of unproductive habits to maintain team focus. Historically, reports were exclusively directed toward management and then slowly filtered down to agents, often treated as an afterthought. In contrast, today’s call center agents not only have the capability to read reports but also thrive on constant updates. With ClearView, agents remain consistently informed about their performance, allowing you to concentrate on the most critical aspects of your operation. This shift ensures that teams are more engaged and proactive in their roles, ultimately driving better outcomes.

Trivie empowers people to remember critical communications and training so they can work more efficiently. With Trivie, training managers and people leaders can easily increase knowledge retention by using a self-service platform that is AI-powered and gamified. Trivie has many happy customers in safety, compliance and customer success. It is also a great way to help employees transition from learning to training.

Enhance your workforce engagement and boost contact center efficiency without raising expenses. Aspect Workforce, previously known as Alvaria Workforce & Aspect Workforce Management, equips your organization with essential tools to optimize performance, monitor progress, enhance agent capabilities, and minimize turnover rates. Beginning with our industry-leading workforce optimization features, the WEM Suite incorporates employee-focused elements like gamification to enrich the agent experience. This powerful integration results in a comprehensive workforce engagement solution unmatched in the industry. By utilizing Aspect Workforce, your contact center can leverage technology effectively, accommodating teams whether they are on-site, remote, or working from home. Select the necessary resources from our WEM offerings to foster superior customer interactions, elevate customer satisfaction, and cultivate a more engaged workforce—all while keeping operational costs low. Investing in these solutions sets the stage for long-term success and sustainability in your contact center operations.

Transform your workplace with a comprehensive platform designed for enhancing employee engagement and managing performance effectively. Elevate your team's productivity, even in a remote environment, through a versatile system that harnesses gamification to amplify motivation and drive performance across various departments, including sales, development, customer support, and management. Foster a vibrant team culture by introducing elements of friendly competition, allowing employees to see how they measure up against their colleagues. This approach not only enhances motivation but also encourages personal growth and the development of new skills. Set clear objectives for your team and observe as they strive to surpass their targets, leading to exceptional results. Create levels, establish benchmarks, and assign challenging missions that will significantly enhance productivity. Recognize and celebrate your employees' achievements by showcasing their successes, as public acknowledgment is one of the most powerful motivators. Encourage collaboration among your team members to work towards shared goals, enabling them to celebrate both individual and collective accomplishments. Ultimately, this all-in-one solution empowers employees to thrive in both their personal development and team dynamics, fostering a more engaged and high-performing workforce.

Jolly is an innovative platform designed to enhance employee engagement through performance-driven strategies, utilizing AI and gamification techniques. It empowers companies to increase employee utilization, compliance, referrals, and loyalty by implementing a rewards system that allows employees to complete tasks, accumulate points, and access tangible benefits. Featuring tools for mission creation, referral tracking, and analytical insights, Jolly enables organizations to achieve superior results by fostering heightened employee performance and involvement. The platform is dedicated to boosting productivity, lowering employee turnover, and inspiring workers with an enjoyable and interactive rewards mechanism. By transforming the engagement experience, Jolly not only motivates employees but also cultivates a more dynamic workplace culture.

DVSAnalytics offers secure solutions for call and screen recording, specifically designed to meet the unique needs of your organization while ensuring scalability as your business expands. Enhance customer support, ensure compliance, mitigate risks and liabilities, resolve conflicts, validate customer orders, and extract valuable insights. With DVS Analytics, you gain deeper understanding of your contact center operations. Their Speech Analytics feature transforms audio recordings into searchable data, providing comprehensive business intelligence regarding your organization and clientele. Additionally, Desktop Analytics leverages metadata from various third-party applications like CRM systems or communication tools to classify interactions in ways that are relevant to your business. The quality management tools from DVSAnalytics facilitate the evaluation and coaching of staff, aimed at consistently enhancing the quality of customer interactions. You can analyze interactions, activate automated coaching based on assessments, and engage agents with straightforward contest management, ultimately fostering a culture of continuous improvement and motivation. This holistic approach not only streamlines operations but also empowers your workforce to deliver exceptional service.

UpSkillo is a groundbreaking application aimed at motivating and guiding individuals within an organization or team towards achieving professional success. By turning learning into engaging challenges, it allows users to accumulate points, ascend leaderboards, and earn various rewards. The platform cultivates a culture of growth, collaboration, and innovation by acknowledging and rewarding individual contributions. With its focus on gamification and goal-driven tracking, UpSkillo enables users to actively connect with organizational objectives while also enhancing their skills and expertise. This innovative approach to professional development not only makes the learning process enjoyable but also highly rewarding for users. Additionally, the platform features a seamless integration with Single Sign-On (SSO) logins, ensuring secure access without the need for multiple credentials. It is designed to align with organizational goals, providing administrators with the capability to set annual objectives, allocate activity points, and distribute badges to promote engagement. Overall, UpSkillo represents a significant shift in how organizations can facilitate personal and professional growth among their members.

Personal scorecards, live TV broadcasts and data-driven coaching can help you drive the behavior that leads to sales and customer retention. Encourage healthy competition among your team. You can motivate your sales team with sales contests that reward performance. Your team will be more productive and energized, which will lead to lasting results. With performance scorecards, you can get your team to focus on the behaviors that will drive revenue, customer experience and business results. As they update Salesforce, you can see immediately if your team is falling behind with real-time KPI tracking. LevelEleven empowers leaders, reps, and managers to quickly correct errors so that your team can reach its goals. You can improve the performance of your sales team by providing consistent feedback in one easy-to use system. You can unlock the potential of your sales team by enhancing your sales coaching with customizable templates.

The evolving work environment necessitates a fresh approach to collaboration, engagement, measurement, and rewards. Newwe serves as an innovative Employee Experience platform that embodies the future of work. It offers analytics driven by real-time data to enhance productivity, performance, utilization, transparency, and employee motivation. The platform is designed to seamlessly integrate with your organization’s existing applications, presenting a unified, role-based dashboard that enables tracking of activity utilization and progress. By cultivating a motivated hybrid workforce, you can gain immediate insights into the organization's health and overall morale, empowering employees to work independently. Additionally, leveraging the principle of instant gratification within the workplace can significantly boost performance and return on investment. As organizations adapt to this new paradigm, embracing such platforms becomes essential for sustained success.

Experience a comprehensive range of performance management and employee engagement solutions all in one convenient location. Elevate your customer interactions with an integrated suite of quality assurance, coaching, learning, and knowledge-sharing tools. Effortlessly acknowledge milestones and celebrate achievements while enhancing communication, organizing contests, obtaining insights into your team's morale, and more to foster employee engagement. All of this is available on a single platform, and at a cost lower than many individual solution tools. Say goodbye to spreadsheets for good. There’s no longer a need to juggle employee management across various platforms or incur additional costs, nor to struggle with data aggregation from multiple sources to gain an overview of your operations. With C2Perform, you have everything necessary to boost performance and engage your workforce effectively, simplifying the entire process and ensuring a seamless experience.

SelfDrvn is Asia's only Employee Experience Tech Vendor. It was included in Gartner's Hype Cycle for Human Capital Management Tech and Digital Workplace, 2018-2025. Our platform combines Analytics, Gamification, and 'Digital Nudges' to increase engagement, learning, collaboration, and performance for your hybrid workforce. A lack of a learning culture impacted the ability of sales agents to advise customers and resulted in lower branch sales. Lack of connectivity between HQ, branches led to difficulties in knowledge sharing and interdepartmental collaboration. Sales growth was affected by the inability to recognize high performers in meaningful ways.

Enable dedicated fans to share content and generate questions and answers, all designed to assist newcomers in mastering the game more efficiently and effectively. The Knetik Learning Management System accommodates a variety of content types alongside questions and answers, incorporating gamification elements to incentivize learning. Concentrate on your gameplay as the Knetik Cloud provides comprehensive features like badging, leaderboards, and social proof tools to bolster your community. Monitor user engagement with your game through detailed reporting capabilities, allowing you to adjust your gamification strategies in real-time based on innovative ideas you may develop. Facilitate real-to-virtual currency transactions seamlessly with the Knetik Wallet, enabling players to make micro-transactions with actual money for in-game skins, characters, and features, while you retain the revenue. Additionally, transform your app into a messaging platform for businesses, creating another steady income stream by allowing users to receive exclusive offers from partnered retailers directly through your app. This multifunctionality not only enhances user experience but also promotes ongoing revenue opportunities for your business.

TelStrat WFO delivers top-tier workforce optimization features within an intuitive interface. Effectively engaging and overseeing your teams is crucial for maximizing your most significant investment and surpassing customer expectations. A robust workforce optimization initiative, backed by appropriate software, serves as the solution to these challenges. Serenova provides this solution through both on-premises and cloud-based WFO software. With this system, you can seamlessly and accurately allocate skilled agents to fulfill service level requirements. Additionally, it allows for forecasting future needs and includes user-friendly wizard tools for straightforward predictions. Agents can input their scheduling preferences and track their performance through the My Time web-based agent portal and mobile application. Furthermore, enhancing agent motivation and performance is achievable through the incorporation of gamification elements, fostering a more engaged workforce overall. Ultimately, the combination of these features creates an environment where both agents and customers can thrive.

RapL serves as an innovative platform that offers succinct workplace learning experiences tailored to individual needs. It features personalized, adaptive learning that reinforces key concepts, empowering employees and driving business success. Designed for engagement and convenience, it ensures rapid implementation and straightforward management, all while delivering proven results. Learning materials are specifically crafted to cater to the unique demands of both the organization and its workforce. Utilizing spaced repetition techniques enhances knowledge retention and skills mastery. Real-time analytics provide insights based on hierarchy, region, department, and group performance. The platform delivers easily digestible, illustrated learning topics, while leaderboards and badges foster motivation and active participation among employees. With multi-lingual support, it can be deployed swiftly and securely on a global scale, making it ideal for enterprise needs. RapL stands out as a premier training solution for a distributed workforce, offering gamified and personalized learning experiences that are scalable. Users can begin their journey in just minutes, accessing the platform seamlessly on both mobile and desktop devices. Additionally, there is a vast library of thousands of ready-to-use scenarios, and we offer support in crafting custom content tailored to specific requirements. This flexibility ensures that organizations can meet their unique training challenges effectively.

An all-encompassing cloud contact center solution simplifies the process of connecting and collaborating with agents, employees, and customers alike. It enhances engagement, teamwork, and operational efficiency for achieving customer success. By crafting improved experiences, unlocking agent potential, and facilitating innovative work methods, businesses can thrive. Analyze emerging patterns and trends, derive significant insights, and take decisive actions with confidence. Decreasing reliance on IT resources while maintaining a dependable and secure platform is crucial for sustained success. Anticipate shifting customer demands with comprehensive support for voice and digital channels, intelligent routing, and proactive self-service solutions. To provide excellent customer experiences, it is essential to equip agents with a robust set of tools designed to save time and improve outcomes. Attaining full visibility allows organizations to capture valuable insights and respond swiftly to enhance customer interactions. Additionally, customizable reporting features significantly reduce the workload associated with managing and overseeing your contact center, ensuring a more efficient operation overall. In this fast-paced environment, continuous adaptation and improvement are necessary to meet the evolving needs of customers.

Gamification enhanced allows you to connect, close, and celebrate. Team games and incentives that drive results will motivate your sales team, increase employee engagement, and improve revenue performance. Gamification makes it easy to increase employee performance and team building. Integrate your data to set goals that will help you achieve company objectives. You can incentivize and reward sales reps from multiple locations by using team building games that increase employee performance. Get data and insights to enhance team building. To drive decisions, take advantage of feedback reporting and performance management.

Calabrio ONE provides an all-encompassing toolkit designed to reveal the immense potential hidden within your customer interaction data, enabling a transformative impact on your entire organization. This unified solution merges a comprehensive workforce optimization suite with robust voice-of-the-customer analytics, allowing flexible deployment options in the cloud, on-premises, or through a hybrid setup. It ensures that every customer interaction is captured across various channels while facilitating the extraction of both predictive and prescriptive insights. By enhancing customer experiences and boosting employee engagement, it ultimately leads to greater operational efficiency. Furthermore, it empowers businesses to implement customer-focused strategies that accelerate sales, promote innovation, and propel organizational growth. Capture every interaction, listen to every voice, and record every call consistently. Additionally, effortlessly integrate Calabrio ONE with leading channel systems to establish a centralized command center for your contact center operations. This integrated approach allows for a more cohesive and efficient management of customer relations.

Genesys Cloud EX stands out as a cutting-edge platform aimed at enhancing employee experiences within contact centers and organizations that prioritize customer interaction. By incorporating robust workforce engagement management (WEM) capabilities, it simplifies essential functions like scheduling, performance monitoring, and skill enhancement. Utilizing AI-powered insights, Genesys Cloud EX allows supervisors to pinpoint improvement opportunities while offering tailored coaching and growth experiences for employees. The platform fosters a culture of teamwork, openness, and support through its user-friendly dashboards and integrated communication features. Thanks to its cloud-based design, Genesys Cloud EX not only boosts organizational productivity and employee morale but also ensures the delivery of outstanding customer service, making it a crucial tool for modern businesses. Ultimately, the platform's focus on continuous development and engagement sets a new standard for employee and customer satisfaction.

SellPro helps retailers and retail brands foster a loyal, knowledgeable, and motivated workforce by providing ongoing engagement. The platform combines micro-learning and gaming with rewards, communication tools, job aids, and more to create a modern app that retail employees want to use every day. SellPro administration and content management can be made simple by automation, actionable data and an intuitive online interface that takes just minutes to master. SellPro is the perfect choice for: - Retailers seeking a SaaS solution that will help them engage, train, reward, and inspire their workforce. - Brands that sell non-commodity products or services through the retail channel.

Craft a seamless and efficient customer journey that spans multiple channels without any hassle. Discover our AI-driven, automation-first solutions designed for everyday use. Annually, we introduce numerous new features, solutions, and integrations to ensure our platform remains at the forefront of customer experience technology and emerging trends. Our focus on automation enhances vital customer service processes through the power of Talkdesk AI. But don’t just take our word for it; explore testimonials in various formats showing how our clients successfully satisfy their own customers. Transform your customer service operations with CX Cloud, a comprehensive suite of enterprise-grade, integrated applications designed for customer self-service, omnichannel interaction, workforce engagement, employee collaboration, and analytics – all within a single cloud-native environment. Impress your agents with a user-friendly interface and enhance your contact center's flexibility by effortlessly adjusting every component of CX Cloud, from IVR routing protocols to the agent interface. With these tools, you can ensure a consistently exceptional experience for both your team and your customers.

Our gamification platform successfully merges both corporate objectives and individual aspirations, fostering a vibrant community of dedicated participants. By encouraging a spirit of healthy competition and providing meaningful experiences, this approach promotes ongoing development for players and those in their vicinity. We strive to motivate individuals to actively pursue their goals by simply accessing the platform on their devices. Utilizing various gamification metrics such as challenges, points, and rankings, we can inspire and drive individuals to alter their behaviors positively. In addition to motivating and engaging individuals, the platform also acknowledges and rewards their efforts. Gamification enables decision-making grounded in data rather than relying solely on personal perception and intuition. By leveraging gamification, you can effectively engage your team, turning communication, feedback, and collaboration into actionable insights that enhance overall performance. Ultimately, integrating gamification into your strategy can lead to a more cohesive and motivated team atmosphere.

Enhancing employee engagement can be a simple task for HR professionals aiming to elevate motivation levels among their teams. With the ability to create, manage, and track gamified company events at scale, it becomes effortless to cultivate a motivated workforce. Keeping your top performers engaged is essential for retaining them within your organization. By implementing enjoyable events and challenges, you can significantly enhance workplace satisfaction while ensuring your most talented employees remain inspired. The process of creating and publishing events is streamlined to just one click, allowing you to oversee the entire operation online. You can generate a registration-enabled landing page automatically, eliminating the need for additional website development, so your focus can remain solely on the event's success. Battlejungle transforms your events and engagement initiatives into thrilling experiences, moving away from the formality of business meetings to a space filled with enjoyment. With a variety of collectibles, trophies, and badges, the excitement is palpable! Encourage a lively work environment through our ready-to-go thematic virtual and in-person tournaments or challenges that foster fun and camaraderie among employees. This innovative approach not only boosts morale but also strengthens team bonds, making the workplace a more vibrant and engaging place to be.

Leapfrog your competition with AI-powered software built for the future. Engage and manage the teams in your contact center, branch office and back office. Humans and bots are handling complex requests across multiple channels and locations. Workforce Engagement allows you to: Balance employee flexibility with optimal staffing levels Measure and improve the quality of interactions Get rich insights into conversations across all engagement channels AI-powered real-time assistance for optimal outcomes Verint Workforce Engagement, a Customer Engagement Platform, is built on AI and automation. It provides best-of-breed capabilities to manage and analyze customer engagements, as well as improve them. Platform that spans across all customer engagement use-cases, not just the contact center. It is built on open architecture.

Boost employee productivity and foster digital transformation with GamEffective, an advanced enterprise gamification solution. This platform harnesses the concepts of behavioral psychology and motivation to enhance areas like sales, customer support, social interaction, and workforce development. Through GamEffective, team members can effortlessly track their goals, standards, and accomplishments. Additionally, the software offers sophisticated gamification elements, including storytelling, automated engagement, and various other functionalities, ensuring a comprehensive user experience. By implementing GamEffective, organizations can create a more dynamic and motivated workplace environment.

Arkis is a cloud-based suite aimed at enhancing agent performance in contact centers by emphasizing behaviors that yield improved outcomes. Its features encompass Dashboard Reporting, Learning Management, One-on-One coaching, and Knowledge Management tools. This platform helps to shorten the time required for agents to become proficient while also boosting retention rates, as well as measuring agents' KPI performance across various systems. Additionally, it ensures that compliance training is delivered efficiently and that agents have quick access to knowledge articles during calls. The management of one-on-one coaching sessions is streamlined, thanks to Arkis Coaching Management, which is specifically created to initiate, schedule, and oversee this crucial process. Users can either utilize our best-practice templates or design their own to ensure a consistent and high-quality coaching experience, ultimately fostering a culture of continuous improvement within the team. By integrating these features, Arkis positions contact centers to achieve optimal agent performance.