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Description
Inspire and energize participants by implementing a point system that grants badges, features competitions, assigns quests, and includes a reward store. Achieve milestones to win trophies or receive recognition badges, while motivating top performers to excel even further. Competing as an individual can be fulfilling, but collaborating as a team fosters a stronger community spirit. Challenge other teams or race against the clock! Award badges for accumulating points and reaching specific objectives, recognizing long-term commitment and engagement. Each player has a profile page to showcase their earned badges, creating a sense of pride and friendly competition with peers. Encourage the sharing of content and the creation of quizzes and surveys, streamlining onboarding processes and educating participants on policies and best practices. Gather valuable insights through feedback while players earn points for completing various quests. By gamifying the experience, you create excitement and engagement; players can redeem their hard-earned points in the reward store, allowing them to save for their desired prizes. Additionally, consider expanding the catalog of available rewards and clearly defining their prices to enhance player motivation and participation.
Description
nGUVU is widely acknowledged as a reliable provider of innovative gamification and employee engagement software tailored for contact centers, utilizing behavioral analytics and machine learning to foster continuous agent involvement. Aiming to transform the contact center landscape, nGUVU's engagement platform enhances the daily work experience for agents, making it more enjoyable and productive. Their nGAGEMENT solution is a robust and scalable cloud-based platform designed to inspire call center staff and elevate their performance levels. Among its numerous features are leaderboards, contest and reward management, activity tracking, badge management, comprehensive reporting, predictive analytics, and results monitoring, all contributing to a richer engagement experience. Furthermore, nGUVU's commitment to continuous improvement ensures that their solutions evolve alongside industry needs, enhancing both employee satisfaction and operational efficiency.
API Access
Has API
API Access
Has API
Integrations
Axis LMS
GetAccept
KonnectzIT
Quickwork
Stackreaction
Wufoo
Zapier
Integrations
Axis LMS
GetAccept
KonnectzIT
Quickwork
Stackreaction
Wufoo
Zapier
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Pointagram
Country
Sweden
Website
www.pointagram.com
Vendor Details
Company Name
nGUVU
Founded
2015
Country
Canada
Website
www.nguvu.com
Product Features
Gamification
Badge Management
Collaboration Tools
Contest Management
Feedback Management
For Call Centers
For Developers
For Education
For Onboarding
For Sales
Goal Setting / Tracking
Leaderboards / Activity Tracking
Performance Metrics
Rewards Management
Product Features
Gamification
Badge Management
Collaboration Tools
Contest Management
Feedback Management
For Call Centers
For Developers
For Education
For Onboarding
For Sales
Goal Setting / Tracking
Leaderboards / Activity Tracking
Performance Metrics
Rewards Management
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
