Since 2022, ShapeNet management software has been implemented in hundreds of health clubs, country clubs and wellness centers. Services include Texting, Mobile Apps, Scheduling, POS, Door Access, Loyalty Points, Sales CRM, Billing, Fitness Videos, and the ability to pass CC fees to your members. Our software will increase Employee Productivity and Improve your Member retention.
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Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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Playmotiv
Playmotiv Gamification offers a corporate gamification platform aimed at boosting engagement, motivation, and overall business performance through interactive digital challenges, missions, leaderboards, incentives, and analytics for tracking progress. This solution effectively mobilizes sales teams, distributors, retail networks, and operational personnel while enhancing employee onboarding, training programs, and internal communication. By integrating game mechanics, narrative elements, and measurable key performance indicators, Playmotiv transforms strategic goals into captivating experiences that foster participation, reinforce preferred behaviors, and enhance execution in various operational settings. Furthermore, the platform's flexibility allows it to be tailored for diverse campaigns, target audiences, and specific business objectives, making it ideal for sales incentives, channel activation, educational journeys, loyalty programs, and performance enhancement initiatives. Organizations can leverage Playmotiv to create a more engaged workforce and achieve superior results across multiple facets of their operations.
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Gamifics365
Gamifics365, a gamification application that encourages user adoption and productivity within Dynamics 365 CRM, is Gamifics365. With fun and engaging games, you can create a winning culture in your organization and increase team spirit. You can create a positive environment at work by combining work and fun.
Features:
Engaging games and activities can increase CRM user adoption.
Define which CRM operations are worth points for players or teams.
You can create different types of games, such as Face-off, Race, or Challenge, for your players.
Create fantasy teams and games where users can support and root for their team players.
You can award badges and rewards to the winners.
Mobile apps allow you to join games and track the performance players or teams.
You can track and update scores in real time without any impact on CRM performance or usability.
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