QEval
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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ShapeNet
Since 2022, ShapeNet management software has been implemented in hundreds of health clubs, country clubs and wellness centers. Services include Texting, Mobile Apps, Scheduling, POS, Door Access, Loyalty Points, Sales CRM, Billing, Fitness Videos, and the ability to pass CC fees to your members. Our software will increase Employee Productivity and Improve your Member retention.
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StriveCloud
Our product helps companies increase engagement and retention by integrating gamification mechanisms into online experiences. This motivates target audience to take actions that are in line with business goals. We offer a fully customizable, scalable gamification solution. Or we can take an existing customer or fan engagement platform, loyalty program, enterprise software, or other software and make it fun and rewarding by gamifying it. Gamification is used today to reduce churn, motivate engagement, and loyalty. Activate the global fan network. Listen to the voice of millennials, and the younger generation. Establish meaningful relationships. Show sponsors ROI. All in one platform Understand your audience. Use static data to trigger desired actions. Create genuine conversations about your brand. Make purchases exciting and urgent. Increase loyalty
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Captain Up
Captain Up offers a comprehensive gamification solution that helps businesses in sports betting, casino, and e-commerce boost user engagement and retention. By incorporating game mechanics such as rewards, tournaments, and personalized missions, Captain Up creates an interactive experience that motivates users to stay engaged. The platform uses behavioral data to offer personalized rewards and campaigns, helping businesses foster deeper customer connections. With its easy-to-integrate system, Captain Up allows businesses to create fun, engaging experiences that keep users coming back.
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