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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Set up user-friendly dashboards that provide team members at every level with a transparent view of both objectives and outcomes. Incorporate multi-tier recognition and gamification elements to inspire, reward, and acknowledge your team members effectively. Access a comprehensive array of badges, trophies, likes, star ratings, and cash incentive options. Quickly drive engagement through straightforward target setting, competitive leaderboards, performance monitoring, contests, and reward systems. Choose from a variety of metrics, establish clear targets, and determine the classifications for what constitutes good, average, or poor performance. With a simple click, you can delve into the specifics behind each scorecard. Analyze individual contributions and filter results by different timeframes to gain insights tailored to your needs. Monitor performance across all levels with progress tracking interfaces. Evaluate top achievers, overall successes, or specific individual contributions using the intuitive dashboard. Additionally, keep track of every behavioral element and its evolution throughout the various gamification features, ensuring a comprehensive understanding of your team's dynamics. The effective use of these tools can significantly enhance team motivation and accountability.

Description

nGUVU is widely acknowledged as a reliable provider of innovative gamification and employee engagement software tailored for contact centers, utilizing behavioral analytics and machine learning to foster continuous agent involvement. Aiming to transform the contact center landscape, nGUVU's engagement platform enhances the daily work experience for agents, making it more enjoyable and productive. Their nGAGEMENT solution is a robust and scalable cloud-based platform designed to inspire call center staff and elevate their performance levels. Among its numerous features are leaderboards, contest and reward management, activity tracking, badge management, comprehensive reporting, predictive analytics, and results monitoring, all contributing to a richer engagement experience. Furthermore, nGUVU's commitment to continuous improvement ensures that their solutions evolve alongside industry needs, enhancing both employee satisfaction and operational efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$15 per user per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

iStrives

Founded

2019

Country

Singapore

Website

www.istrives.com/performance-management/

Vendor Details

Company Name

nGUVU

Founded

2015

Country

Canada

Website

www.nguvu.com

Product Features

Sales Performance Management

Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management

Product Features

Gamification

Badge Management
Collaboration Tools
Contest Management
Feedback Management
For Call Centers
For Developers
For Education
For Onboarding
For Sales
Goal Setting / Tracking
Leaderboards / Activity Tracking
Performance Metrics
Rewards Management

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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