Alternatives to Zenduty

Around 25 million engineers work across dozens of distinct functions. Engineers are using New Relic as every company is becoming a software company to gather real-time insight and trending data on the performance of their software. This allows them to be more resilient and provide exceptional customer experiences. New Relic is the only platform that offers an all-in one solution. New Relic offers customers a secure cloud for all metrics and events, powerful full-stack analytics tools, and simple, transparent pricing based on usage. New Relic also has curated the largest open source ecosystem in the industry, making it simple for engineers to get started using observability.

Datadog is the cloud-age monitoring, security, and analytics platform for developers, IT operation teams, security engineers, and business users. Our SaaS platform integrates monitoring of infrastructure, application performance monitoring, and log management to provide unified and real-time monitoring of all our customers' technology stacks. Datadog is used by companies of all sizes and in many industries to enable digital transformation, cloud migration, collaboration among development, operations and security teams, accelerate time-to-market for applications, reduce the time it takes to solve problems, secure applications and infrastructure and understand user behavior to track key business metrics.

CruzOC is a multi-vendor, scalable network management and IT operations tool that provides robust but easy-to-use netops. CruzOC's integrated, automated management features include performance monitoring, configuration management, lifecycle management, and lifecycle management of 1000s of vendors. Administrators can use CruzOC to automate their data center operations and critical resources. This will improve network and service quality, speed up network deployments and lower operating expenses. The result is comprehensive and automated problem resolution from a single-pane-of-glass. Cruz Monitoring & Management. Monitoring & Analytics, NMS -- health, NPM traffic, log, and change. Automation & configuration management -- compliance and security -- orchestration, provisioning. Automated deployment -- auto-deploy, ZTP, remote deploy. Deployments are available both on-premises and in the cloud.

IT performance monitoring does not just focus on monitoring CPU, memory, and network resources. eG Enterprise makes the user experience the center of your IT management and monitoring strategy. eG Enterprise allows you to measure the digital experience of your users and get deep visibility into the performance of the entire application delivery chain -- from code to user experiences to data center to cloud -- all from a single pane. You can also correlate performance across domains to pinpoint the root cause of problems proactively. eG Enterprise's machine learning and analytics capabilities enable IT teams to make smart decisions about right-sizing and optimizing for future growth. The result is happier users, increased productivity, improved IT efficiency, and tangible business ROI. eG Enterprise can be installed on-premise or as a SaaS service. Get a free trial of eG Enterprise today.

PagerDuty, Inc. (NYSE PD) is a leader for digital operations management. Organizations of all sizes rely on PagerDuty to deliver the best digital experience to their customers in an ever-on world. PagerDuty is used by teams to quickly identify and solve problems and to bring together the right people to prevent future ones. PagerDuty's 350+ integrations include Slack, Zoom and ServiceNow as well as Microsoft Teams, Salesforce and AWS. This allows teams to centralize their technology stack and get a holistic view on their operations. It also optimizes processes within their toolkits.

Do you still need to manage systems after migrating from the Cloud? Cloud providers require companies to ensure that the infrastructure and services are always available and functioning. What are the requirements of cloud-based companies? > Avoid Alert Fatigue and Notify Incidents You must manage the > Unknown into The Known SendQuick Cloud enables: - Active monitoring with Ping, Port, and URL Checks - Roster Management and Rule Configuration - Users can choose between SMS, Facebook Messenger and Line, Telegram, MS Teams and Slack.

One platform for alerting and monitoring uptime, on-call, and alerts. Made for uptime heroes. ilert will call you when your site goes down so you never miss a critical alert. Don't rely solely on SMS alerts. ilert will notify you via SMS, phone call, and push for urgent issues. You can also acknowledge them with a single click. You don't need to log in anywhere. With on-call schedules, automatic escalations, and alerting the right person, you can always alert them. ilert does more than alerting. It doesn't matter if it's your server, API, or website. ilert allows you to monitor the performance and uptime of your entire online presence. ilert also has heartbeat monitoring so you can monitor your monitoring tools. To reach on-call team members using a dedicated number, use the same tool that you use to manage incidents. Calls are routed using the same on-call schedules, escalation, and routing as for alerts. ilert seamlessly integrates with your tools via pre-built integrations and email.

Netreo is the best full-stack IT infrastructure management and observation platform. Netreo is a single source for truth for proactive performance monitoring and availability monitoring of large enterprise networks, infrastructure, and applications. Our solution is used by: IT executives should have full visibility of the business service, right down to the infrastructure and network that supports them. IT Engineering departments are used as a decision support system to plan and architect modern solutions. IT Operations teams can have real-time visibility into what is going wrong in their environment, which bottlenecks exist, and who it is affecting. All of these insights are available for systems and vendor mix in large heterogeneous environments that are constantly changing. We have a growing list of vendors that we support (over 350 integrations), including network vendors, storage, virtualization, and servers.

A centralized platform that integrates all production events, runbook governance and automations with advanced analytics to manage your cloud operations will help you control the flow of your cloud operations. Designed to increase productivity and help every member of the team achieve more. Whether you're a cloud native or a scale-up company, XiteiT makes it easy to manage the daily complexities of your cloud operations team. CloudOps automation platform and orchestration platform that integrates all the organization's productivity tools, monitoring, and automation platforms. All your cloud operations tasks can be managed from one place, allowing 360o visibility and operational consistency. This platform also makes use of existing people and processes to improve incident response and production management. Operational visibility is key to ensuring that decisions are made quickly and that remediation times are reduced.

AlertOps is an industry-leading Incident Response Automation and Alert Management Platform. A SaaS-based software solution, collaboration and automation hub that enables an organization to dramatically improve the issue notification, escalation, and time to resolution process. As incidents occur that impact business-critical processes and revenue streams, the platform alerts the right people at the right time and with the right data to enable rapid incident resolution. As organizations evaluate solutions to improve and transform critical incident response -- to support ever-increasing customer and business requirements -- the AlertOps platform is uniquely suited with category-leading features to enable better and seamless customer experiences while helping drive improved operational efficiency and boosting business results. Discover why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.

Keep track of all Ops and Dev incidents and take control. Notify the right people, reduce response times, and avoid alert fatigue. Opsgenie is a modern, incident management platform that ensures critical events are not missed and the right people take the appropriate actions in the shortest time possible. Opsgenie can receive alerts from custom applications and monitoring systems, and will categorize each alert according to importance and timing. On-call schedules ensure that the right people get notified via multiple communication channels, including voice calls, SMS, email, and push messages on mobile phones. Opsgenie automatically escalates any alert that is not acknowledged. This ensures that the incident receives the appropriate attention. Register now for a free trial.

Are you having trouble processing all those tickets and alerts? Moogsoft AIOps reduces the noise and helps you detect issues earlier. Don't let a flood alerts slow down your day. We automatically remove all the annoying alerts that could distract you. Never look at another ticket. Instead of sending you tickets, we only send you "Situations" which are actionable work items that you can use to solve problems quickly before your customers complain. Stop wasting your time switching between tools. We bring all your tools together so that you can manage any incident regardless of its source.

Squadcast is a tool for incident management that was specifically designed for SRE. Squadcast Actions can help you create a culture of blamelessness by reducing the need to have physical war rooms.

SIGNL4 is a mobile alerting app that allows teams to track, escalations, and ownership transparency. It offered reliable alerting via push, SMS, voice and voice calls, as well as duty planning and collaboration. SIGNL4 allows for a faster response to critical alerts and major incidents, as well as urgent service requests. Get the SIGNL4 app from https://www.signl4.com.

Shoreline is the only cloud reliability platform that allows DevOps engineers to build automations in a matter of minutes and fix problems forever. Shoreline’s modern “Operations at the Edge” architecture runs efficient agents in the background of all monitored hosts. Agents run as a DaemonSet on Kubernetes or an installed package on VMs (apt, yum). The Shoreline backend is hosted by Shoreline in AWS, or deployed in your AWS virtual private cloud. Debugging and repairing issues is easy with advanced tooling for your best SREs, Jupyter style notebooks for the broader team, and a platform that makes building automations 30X faster by allowing operators to manage their entire fleet as if it were a single box. Shoreline does the heavy lifting, setting up monitors and building repair scripts, so that customers only need to configure them for their environment.

Get AI recommendations for alerts. It can generate alert recommendations based on your selected persona. Ask Parny AI offers three personas: DevOps Engineer, Senior Developer, and Database Administrator. Our personas have been trained to give the best recommendations based on your alerts. You can add your team members easily to the list of on-call team members. Alert the right person when it's needed. Share the on-call responsibilities across your team using on-call schedules, and automatic escalation. We help engineering teams be more proactive, resolve issues faster and deliver a seamless operation experience. Get custom analytics for you organization, teams, users and services. Improve your organization's performance by staying up-to-date with your performance.

StackPulse automates incident management and response, enabling continuous software service reliability. The StackPulse platform provides SREs, developers, and on-callers with the context and control to analyze, respond, and resolve incidents across all levels of the stack. StackPulse changes the way engineering and operations teams manage software and infrastructure services. Our Platform makes it easy for you to collaborate with a range of incident management tools, including automated war room creation, data capture, and auto-generated postmortems. These incidents provide data that can be used to generate recommendations for playbooks and triggers. This can help reduce MTTR and improve SLO compliance. StackPulse identifies risks based on the unique patterns of your organization's monitoring, infrastructure and operational data. Then, it recommends automated playbooks that are tailored to your company.

Incident management, emergency mass notifications and business continuity software. Sentinel is a platform for crisis communication that can help you speed up and improve your response to crises. You can send instant conference calls, send mass notifications, share documents, and communicate via chat channels. Sentinel was designed to be mobile-first and can be accessed from any device at any time. Administrators have 24/7 access and all data is protected for post-incident review. Sentinel is protected against cyber-attacks, server loss, and other threats via a single tenant cloud server. Two-factor authentication adds an additional layer of protection to the Sentinel crisis console. Sentinel Incident Management App is also available in white label version. Clients can add their name and branding. Sentinel is widely used in critical incident management and crisis response in the entertainment, legal, and engineering industries.

Smarter incident management for busy SRE/DevOps teams. AI and machine learning combine the knowledge of your team. A machine learning and AI-powered correlation engine for DevOps, Site Reliability Engineering and Site Reliability Engineering. Automatic correlation, aggregation, and prioritization alerts help you focus on the most important things. Automated predictive insights and suggested solutions make it easier to resolve issues faster. Automated enrichment of issues that contain all relevant logs, events, and metrics, regardless the timeframe.

Derdack's enterprise alarming software automates alerting processes, enabling a rapid, reliable and effective response for incidents threatening services and operations. This is especially important for mission-critical IT systems and IT systems that are 24/7 operational. Our critical alerting software includes four pillars that help to respond to incidents: automated alert notifications and convenient duty scheduling. Ad-hoc collaboration is possible, as well as incident remediation. Enterprise Alert sends out persistent, automated alert notifications via voice, text, push and E-Mail. It tracks the delivery of notifications and acknowledgements, and responds automatically to non-delivery. Enterprise Alert allows for easy scheduling of on-call tasks via drag and drop from any browser. It can then alert the right engineers when the schedule information is available.

You can empower teams by routing alerts the right people to facilitate fast collaboration and issue resolution. You can reduce the time it takes to resolve incidents by delivering the right alerts to people. ChatOps integration with your existing tools, incident timelines, and reporting for post-incident reviews are all part of the complete ChatOps experience. Engage people wherever they work. Mobile-first experiences use machine learning to make it easy to get on-call wherever you are. Splunk OnCall automates incident handling, reducing alert fatigue, and increasing uptime. Splunk OnCall streamlines your on-call schedules, escalation policies, and more We automate everything, from rotations to overrides. Our software captures all the necessary remediation data and provides contextual alert information.

All data sources, including topology, monitoring, change, and observation tools, are aggregated. BigPanda's Open Box Machine Learning will combine the data into a limited number of actionable insights. This allows incidents to be detected as they occur, before they become outages. Automatically identifying the root cause of problems can speed up incident and outage resolution. BigPanda identifies both root cause changes and infrastructure-related root causes. Rapidly resolve outages and incidents. BigPanda automates the incident response process, including ticketing, notification, tickets, incident triage, and war room creation. Integrating BigPanda and enterprise runbook automation tools will accelerate remediation. Every company's lifeblood is its applications and cloud services. Everyone is affected when there is an outage. BigPanda consolidates AIOps market leadership with $190M in funding and a $1.2B valuation

Ponemon Institute's 2020 Cost of Data Center Outages Report estimates that an unplanned outage costs slightly more than $8662 per minute. Optimizing IT incident communications is the best way to reduce outage duration and associated costs. Everbridge's Workflow Designer automates the actions and activities that are associated with critical incidents. This allows for faster operational response. An intuitive, drag-and-drop-based graphical user interface that allows you to create and monitor workflows. There are many ready-to-use components for workflows such as conditional nodes and human activities, as well as computer processes. Best practice packs that include incident templates, communication plans and runbooks, as well as batch tasks. Connectors built-in for a wide range of IT applications system monitoring, SIEM. APM. NPM. DevOps. Event correlation tools, BCM. ITSM systems like ServiceNow.

Better Stack allows you to see inside any stack and debug any issue. Visualize the entire stack. Aggregate all your logs to structured data and query it like a database using SQL. Search, store and centralize your logs in a flash. Do not worry about archiving and rehydration. Dashboards that combine metrics from multiple sources to create a beautiful summary. Monitor everything, from websites to servers. Schedule on-call rotatings, get actionable notifications, and resolve incidents quicker than ever. Be notified by a platform that monitors infrastructures better. Our 30-second check will give you a screenshot and a second by second timeline of the error. We verify each HTTP and ping-based event from at least three locations before we alert. No more false alarms! We have you covered, whether it's monitoring your web page, APIs, pings, POP3, SMTP, IMAP, DNS, or general network monitoring.

You can deliver with confidence Only serverless tooling that gives you real-time visibility to the most specific behaviors of your application. You can develop faster. For lightning fast debugging or iterating, take a look at your code while it is running. You can operate with confidence. You can discover problems before your users notice them. You can fix problems without ever having to go through log files again.

OnPage is an incident management system that integrates with a secure smartphone app. This allows response teams to get the most from their digital technology investments. OnPage's solid escalation features and on-call capabilities, as well as persistent notifications, ensure that critical alerts are not missed by IT and physician teams. OnPage is trusted by organizations to manage all their critical notifications, whether they are looking to minimize IT infrastructure downtime or reduce incident response times for healthcare providers. OnPage incident management improves critical communications in a variety of industries, including healthcare, IT support and manufacturing. OnPage's incident management platform ensures that critical notifications are received by the right people at the right time. You can track the status of each message with full-time-stamped audit trails.

ZIF for IT Operations. Switch from reactive to proactive IT operations and enable frictionless IT. Features a single pane of command. With 100+ plugins, aggregates data from multiple monitoring tools and devices. Get actionable insights into events. Reduces noise in the infrastructure by identifying correlations between events and reducing false alarms Identify Root Cause. Infrastructure and application heat maps make it easier to detect infrastructure issues. Predictive Analytics. Forecasts issues before they cause impact using supervised and unsupervised machines learning algorithms. Notification and Reporting. Notifies the appropriate people through the Virtual Supervisor by logging an incident in the ITSM Tool. Automate tasks. Automate repetitive tasks and complex workflows by setting up triggers. Benefits. 360o visibility of the enterprise. Operational efficiency by noise nullification, driving a faster Mean-Time to Repair. Proactive identification and mitigation of risks based upon patterns that are not dependent on a CMDB

Indeni's security infrastructure platform automates firewall health monitoring and automatically detects license expirations or misconfigurations before they impact network operations. It prioritizes issues automatically so that you only get the most important alerts. Indeni takes a snapshot of your cloud environment before it is built. Our cloud security analysis tool, Cloudrail, reviews your infrastructure-as-code files so you can identify violations earlier in development when they're easier to fix. Continuous detection of HA unreadiness due to cross-device inconsistencies with security policies, forwarding table, and other configurations. Consistent measurement that device configuration skews against locally-defined organizational standards. Collect relevant configuration and performance data from firewalls, load balancers and other security infrastructure.

Our major incident, mass notification, and planned maintenance solutions will keep your employees safe, informed, and productive. You can keep your team safe with timely communication updates. This prevents potentially dangerous events like cyber incidents, business continuity events, major incidents, and disasters from getting worse. Klaxon is the best tool to facilitate flexible and efficient communication in your company. Klaxon offers multiple notification channels. Users can choose how they want to receive major incidents notifications via email, SMS Voice/Telephone or Smartphone App. Two-way communication. Two-way communication. Recipients can use two-way communication to let you know if they have been affected, mark them as safe, and much more. Efficient incident management.

Automate Incident Alerting. Alert Catcher allows to consolidate and automate alerts from mission-critical systems (SIEM/EMS). All notifications and alerts can be customized based on preference. Escalations can also be created tickets in Jira Service Desk. Information Security Management department. Jira Service Desk platform owners, as well as departments processing applications from other information systems. For IT and/or software development departments. Allows you to create/update incidents at your own endpoint. Integrate with many SIEM /EMS systems. The additional entity - connection - is required to identify third-party systems in Alert Catcher.

xMatters, an intelligent communications platform, is designed to accelerate critical business processes, including IT operations, DevOps, and major incident management processes. xMatters is trusted by more than 1000 global companies. It provides intelligent communication tools that enable effective IT management, business continuity management and employee engagement. The platform offers unparalleled reliability and innovative functionality.

This is the easiest way to manage and navigate your microservices. No matter how many microservices you have, effx can track and guide them regardless of whether they are in the public cloud, on-premise or orchestration system. It is not easy to have an incident involving a number of microservices. The context provided by effx allows you to see the potential causes of any outage in real time. You have invested in your ability know when production stops. We help you prepare for those moments by scoring services that focus on key attributes that will ensure they are ready.

Komodor simplifies K8s troubleshooting and gives you all the tools you need to solve the problem with confidence. Komodor monitors all of your k8s stack and identifies problems. It then uncovers the root cause and provides you with the context you need. Komodor can automatically identify k8s problems, such as failed deployments, misconfigurations and bottlenecks. Identify emerging problems before they spread and affect end-users. Pre-made playbooks can be used to simplify root cause analysis, avoid disruptive escalations, and save valuable time. Give your teams clear instructions for troubleshooting that will turn every responder into an expert.

Dashboards can be used to monitor service health, troubleshoot alarms, and conduct root cause analysis. Reduce MTTR by integrating ITSM and orchestration tools with real-time event correlation and automated incident prioritization. Advanced analytics such as adaptive thresholding, predictive health scores and anomaly detection can be used to monitor KPI data and prevent problems up to 30 minutes before they occur. Pre-built dashboards allow you to monitor performance and visually correlate services with the underlying infrastructure. Side-by-side comparisons of multiple services can be used to identify root causes. Machine learning algorithms and historical service scores can be used to predict future incidents. You can automatically update your rules using adaptive thresholding or anomaly detection based on historical and observed behavior. This will ensure that your alerts never go out of date.

Sedai intelligently finds resources, analyzes traffic patterns and learns metric performance. This allows you to manage your production environments continuously without any manual thresholds or human intervention. Sedai's Discovery engine uses an agentless approach to automatically identify everything in your production environments. It intelligently prioritizes your monitoring information. All your cloud accounts are on the same platform. All of your cloud resources can be viewed in one place. Connect your APM tools. Sedai will identify and select the most important metrics. Machine learning intelligently sets thresholds. Sedai is able to see all the changes in your environment. You can view updates and changes and control how the platform manages resources. Sedai's Decision engine makes use of ML to analyze and comprehend data at large scale to simplify the chaos.

It can be difficult to maintain a modern, optimized, and healthy IT infrastructure. ConvergeOne's IT managed service powered by OnGuard allows your IT staff to rest easy knowing that our team, engineers, and industry-leading management platform are monitoring your environment. Your infrastructure shouldn't be managed with multiple tools. OnGuard consolidates monitoring and management with alerting in a single customer portal view. Incidents can occur without warning. OnGuard's advanced machine-learning algorithms monitor your environment and alert our engineers when problems occur. The past should not repeat itself. To prevent issues from repeating themselves, we create OnGuard audit robots to resolve the same issue in every client. ConvergeOne developed and built OnGuard to adapt quickly to the unique needs and environments of our clients.

Squid Alerts uses escalation chains and on-call calendars to forward your alerts to appropriate people via SMS, voicemail, and push notifications. Alerts from other systems can be sent to your team via email, API, voicemail, or voicemail. Managers and team members can be added. You can also create flood protection settings and shared phone numbers for direct routing of calls to the on-call team member. Alert routing rules can be set up by team managers. The routing rules will determine whether you want to create an emergency, forward it, or ignore it. Escalation chains control who, what, and when is notified. On-call calendars let you set up primary and secondary resources for your on-call. We can manage your on-calls automatically or create custom schedules. You can also receive reminders if you forget to update the on-call calendar.

FireHydrant is the only comprehensive platform that can help you create consistency throughout the entire incident response process so that you can focus on fighting fires more quickly. FireHydrant is an incident management platform that businesses can use to manage complex systems. Our solutions enable developers to quickly resolve, learn, mitigate, and mitigate incidents. This allows them to focus on what is most important, which is keeping their business operations running smoothly and their customers happy. We are focused on creating technology that intelligently re-engineers incidents management and sets a standard in how businesses think about reliability. Our goal is to simplify manual processes and create an intuitive, easy-to-use platform that is simple, intuitive, and most importantly, enjoyable to use. FireHydrant, the incident management platform that is suitable for all sizes of teams, creates consistency throughout the entire incident response process. FireHydrant's integrations allow for even more automation of runbooks.

Our 300+ pre-built Integrations will connect your cloud-based sources of data in less than a minute. Data from multiple sources can be combined without coding. Integrate with any communication or task management tool. Set up data-based monitoring (no-code, SQL or both) to detect incidents automatically. Define flexible incident behaviors, such as automatic closure based on data. Send notifications to the correct channel at the appropriate time, with a configurable escalation route. Manage follow-up in Flawless directly or forward to your favourite task management tool. Analyze incident logs and analytics to identify the most critical operational pain points. Playbooks for incidents with long resolution times can be tweaked to improve resolution speed. Benchmark departments/regions/teams to identify improvement potential.

Stack Exchange has released an open-source, MIT-licensed monitoring and alerting software. It uses a domain-specific language to evaluate alerts and create detailed notifications. You can also compare your alerts with historical data to speed up development. Bosun's flexible expression language allows you to accurately evaluate time series. You can save time and reduce alert noise by testing alerting against historical information before it goes into production. It runs on Linux, Windows and Mac. Supports arbitrary dimensions (not only host-based), aggregations and automatically incorporating new tags when they appear. Scollector automatically detects new services and sends metrics immediately. Properly designed alerts will apply for these new services, which reduces maintenance. Our agent scollector can monitor Windows, Linux, and other common applications.

All your business needs including uptime monitoring, cron job monitoring, and eye candy hosted status pages are covered in one tool. Everything you need to keep the business running smoothly. WebGazer allows you to monitor websites as well as REST API endpoints. It sends an HTTP request to check the service's status with a configurable frequency. If an issue is found, it immediately sends a notification. WebGazer performs additional checks upon detection of an incident and sends a notification only if it is confirmed. This prevents alert fatigue. Instantly get notified by email, webhook, PagerDuty and Slack when an incident occurs. You can check the status of services as often as every 60 seconds! Too much? You can set it as low at 24 hours. A sign of a possible disaster is poor performance. You can prevent performance problems from becoming serious incidents.

With CitraTest APM, you can easily measure response time, availability, and user SLAs across all applications. Problems can be identified and resolved before they are passed on to users. Validate SLAs with both internal and external customers. Reduce complexity and improve IT operational efficiency. Every application is supported with user-centric application performance monitoring. Validate and measure user SLAs, protect brand and revenue, and get alerted when there is a problem. Rapidly identify slow components and root cause. Identify response time geo-discrepancies. Get better value and immediate results. Your applications are the backbone to your business. Your applications are essential for supporting your business' day-to-day operations, sales, and revenue generation. Without them, customers will abandon your company in favor of your competitors or flood your helpdesk full of open issues and escalations.

AIOps allows you to predict issues, reduce user impact and automate resolutions. Automate and automate IT operations that are reactive. Cross-team automation workflows can help you identify anomalies and fix them before they happen. AIOps enables proactive digital operations. Stop chasing false positives, and identify anomalies faster. Telemetry data can be collected and analyzed for improved visibility and lower noise. Share actionable insights with other teams and identify the root cause of incidents. You can reduce outages by following guided recommendations. Rapidly implementing insights-based solutions can reduce recovery times. Pre-built playbooks and knowledge bases make repetitive tasks easier. Establish a culture that is performance-driven across all teams. DevOps and Site Reliability Engineers, (SREs), should have access to microservices in order to increase observability and speed up incident resolution. Manage the digital lifecycle beyond IT operations.

Teams can focus on making on-call better with automated categorization, filtering, and analysis of incidents for free. Incident Insights calculates the number of incidents, MTTA, MTTR, and average priority level and pinpoints the top causes of incidents using machine learning to identify patterns so that users can then measure overall team health and drive continuous improvement across services, incidents, and teams. Shoreline is SOC 2 certified. Built by AWS experts, data security best practices are fully baked into the design, including end-to-end data encryption in transit and at rest. Incident Insights is a read-only tool, and can not disrupt production systems.

Deliver resilient IT services, and create experiences to help your team be more productive. AI and machine-learning can help you resolve issues faster and accelerate innovation, all using a single cloud platform. Consolidate IT tools and services to simplify your business and deliver modern IT experiences. Automate critical processes and run them on the Now Platform - a single system for action in the enterprise. Increase the productivity of your IT staff by reducing the workload. AI-assisted Intelligence helps you identify, track and resolve incidents quickly. Virtual agents that speak natural language can provide instant solutions to repetitive IT tasks. ITSM comes with powerful platform capabilities that allow you to optimize processes, create seamless customer experiences, and create new value through innovation. Transform your enterprise with a single platform.

You can quickly and accurately identify and respond to threats that affect your people, property, and places. Every minute matters™. OnSolve puts importance on speed, relevance, and usability in order to help customers achieve the best outcome for critical events. Communicate faster with the right people, on any device. You can quickly activate crisis response plans and work together in real-time. To make informed and proactive decisions, filter out irrelevant data. To ensure appropriate action, create custom incident plans and assign task assignments. Use the risk intelligence dashboard to identify all active incidents at a glance. To improve response times, you can enhance the alert sending process. Mobile apps allow you to access business continuity plans from anywhere.

D3 Security leads in Security Orchestration, Automation, and Response (SOAR), aiding major global firms in enhancing security operations through automation. As cyber threats grow, security teams struggle with alert overload and disjointed tools. D3's Smart SOAR offers a solution with streamlined automation, codeless playbooks, and unlimited, vendor-maintained integrations, maximizing security efficiency. Smart SOAR’s Event Pipeline is a powerful asset for enterprises and MSSPs that streamlines alert-handling with automated data normalization, threat triage, and auto-dismissal of false positives—ensuring that only genuine threats get escalated to analysts. When a real threat is identified, Smart SOAR brings together alerts and rich contextual data to create high-fidelity incidents that provide analysts with the complete picture of an attack. Clients have seen up to a 90% decrease in mean time to detect (MTTD) and mean time to respond (MTTR), focusing on proactive measures to prevent attacks. In 2023, over 70% of our business was from companies dropping their existing SOAR in favor of D3. If you’re frustrated with your SOAR, we have a proven program to get your automation program back on track.

Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.

Learn how to get started on your AIOps journey with IBM Cloud Pak® for Watson AIOps. IBM Cloud Pak®, for Watson AIOps, is an AIOps platform that deploys advanced AI across the ITOps toolchain. This allows you to confidently assess, diagnose, and resolve incidents across mission critical workloads. IBM Cloud Pak® for Watson AIOps will allow you to continue your entitlements for IBM Netcool®, Operations Insight, or any other IBM IT management offerings. All relevant data sources can be correlated. Detect hidden anomalies, anticipate problems and resolve them faster. Automate runbooks to reduce risk and improve efficiency. AIOps tools allow you to connect a large amount of structured and unstructured data in real-time. Keep teams focused by incorporating insights and recommendations into existing workflows to keep them on track. Automate across applications components by creating policy at the microservice level.

Activu makes all information visible, collaborative, proactive, and proactive to those who are responsible for monitoring critical operations or incidents. Our customers can instantly see, share, respond, and discuss events in real time, with context to improve incident response, decision making, and management. Software, systems, as well as services from Activu are a benefit to billions of people all over the globe. Activu was founded in 1983 by the first U.S.-based firm to develop video wall technology. Today, more than 1,000 control rooms rely on it.