Alternatives to XperiDesk

Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.

Learn Amp is the complete People Development Hub. Weaving together learning, community, and talent development to power performance. Enabling modern companies to balance people-led and company-led learning, and align individual progression with collective goals. Technology on its own is not a silver bullet. Get software with a service (SwaS) through our expert coaching and advisory services. Our consultative approach has led to a 96% retention rate of happy customers. Speak to us to find out more and join future-thinking organizations like Metro Bank, GAIL's Bakery and Specsavers in consolidating and replacing their tech stack with Learn Amp.

Theum is cutting-edge software that fuses advanced knowledge management technology with generative AI capabilities to create an unparalleled platform for automating and controlling your organization’s knowledge processes and at the same time maximizing the value of your knowledge assets. Theum enables you to: - Streamline and automate complex tasks such as aggregating, curating, synchronizing, securing, converting, publishing, and delivering knowledge from diverse knowledge silos - Provide instant access to the precise, detailed knowledge required for any task via advanced, multilingual semantic search bolstered by a unique, intelligent context guidance system - Equip users with the full analytical and generative power of ChatGPT, seamlessly integrated into your knowledge and available for immediate use - Enhance knowledge quality and efficacy by analyzing user engagement, access trends, emerging needs, knowledge hot points, and more - Mitigate scalability issues in AI development and the compliance risks of unmonitored knowledge flows and the accidental use of unauthorized knowledge

Document360 is a smart Knowledge base platform. With powerful AI features and advanced tools, it helps businesses create, manage, and share high-quality documentation for diverse use cases. Use Cases Knowledge Base for Customers and Teams Create a centralized knowledge hub with AI-powered search and auto-tagging to ensure quick answers and improved team productivity. Analytics help identify gaps and optimize content. IT Documentation (Including API Docs) Streamline technical documentation with markdown support, version control, and features for developers like code snippet embedding. AI ensures content is always accurate and relevant. Standard Operating Procedures (SOPs) Maintain consistent processes across teams with a central repository for SOPs. AI-driven categorization and content suggestions make creation and updates simple. User Manuals Design professional manuals with customization options, AI summarization, and localization tools to cater to diverse user needs.

Help Scout, a web-based helpdesk software, allows you to delight customers and provide exceptional customer service. Help Scout is suitable for all companies and allows businesses to provide personalized support. The platform features collaboration features to keep everyone on one page, automated workflows and best-in-class reporting. It also has an integrated knowledge base and robust API. Help Scout integrates with voicemail and live chat services such as Olark and Snap Engage.

Universal Knowledge from KPS offers comprehensive content capture, search and collaboration capabilities. This allows internal employees and customers to significantly increase their productivity. Powerful search, advanced content creation, and moderation processes are combined with high levels of insight to ensure that your knowledge can be centrally managed with minimal administrative overhead. KPS Universal Knowledge can be used standalone as a Knowledge Management platform by creating and managing all content within the KM platform or alternatively Universal Knowledge can be integrated with existing applications and also leverage existing content managed outside of the knowledge base. KPS Universal Knowledge is linked to your existing systems via a comprehensive set of APIs. This makes it possible to have information at your fingertips, without opening a separate application. You can save time and ensure adoption by embedding our knowledge management product in your third-party applications. Customers also benefit because they get the right answers quicker. You both improve customer experience and reduce operational expenses. Available in both SaaS hosted and On Premise deployment models.

Elevio is a knowledge platform that allows companies to capture, deliver, measure, and develop their product knowledge. We help teams grow and assist them in reducing their support load. Enterprise teams can also use our services to better manage their knowledge needs. Give your customers contextual answers or give your support agents the right information as they need it. You can reduce support load, increase customer success, and create custom knowledge experiences that fit your product. Is your team utilising Knowledge Centred Service (KCS)? Hub allows your entire team to collaborate to ensure that your documents are accurate, up-to-date, and as detailed, as you need them to be. It is based on user feedback and data analysis and serves as the backbone for user education.

Poka is a web and mobile app that allows factory workers to access, consume, and share critical information on the plant floor in real time. This improves productivity. Poka creates a multimedia knowledge base that includes procedures, training content, and solutions for each machine and workstation. This helps to reduce downtime, improve safety, and facilitate communication between factories, departments, and shifts. Poka has been a catalyst for digital transformation in the industrial sector, including 12 of the most important manufacturers based on IndustryWeek’s Global 1000 rank.

PatentCAM is a secure, central repository for R&D and legal stakeholders to manage, annotation and monitor patents and scientific literature relevant to your organization's patent landscapes. It is designed for patent and technical information professionals and replaces less-friendly Excel or SharePoint products that are used by many organizations to manage and distribute patent-related data. PatentCAM can be implemented in your organization to increase informed decision making and limit legal risks. Particular benefits -Enhances competitor intelligence: Reduce redundant research -Speeds up the time it takes to commercialize -Reduce litigation costs and discovery costs -Increase IP monetization possibilities, licensing, sales, etc... PatentCAM expands institutional knowledge by aligning R&D and legal teams, resulting in better strategic decisions.

Experts and moderators love the PLATO software SCIO™. PLATO e1ns, a web-based software, is recommended for easy handling by all members of the engineering department. It includes the most important SCIO™ functions. PLATO e1ns allows for optimal product development process (PDP) design. PLATO has created e1ns to help in the early stages. You lay the foundation for cost- and risk-avoiding. SCIO™,-FMEA's database technology fulfills the requirements for knowledge management, multi-user capability, and foreign language support. SCIO™,-Matrix is a fast method for system analysis. It's used to convert customer requirements into product functionality through optimal implementation. Complete documentation and planning of each step. Securely stored and available for retrieval in SCIO™.

You learn new information and skills every day. To perform your daily tasks and to follow your routines, you use existing knowledge. How do you use the knowledge you have and those of your colleagues? Is it possible to make knowledge more accessible to everyone in your company and team, and save time and money? Knowledge is the most valuable resource in a company or team. This makes it even more important to make the most of this valuable resource. Companies need to maximize the knowledge's benefits. KMmaster is our simple and efficient knowledge database that allows you to make more of your knowledge and be more productive. Pumacy offers KMmaster (Knowledge Management Master), an in-house development. This innovative technology allows for systematic development, documentation and distribution of company knowledge and information.

Overcome the information chaos in your company. Know what your company knows. Integrate all data sources to create a central hub of knowledge that will help customers and your team find what they need faster. Your company's productivity can be improved by reducing the time that employees spend searching for the information they need. NLP can speed up your research and development. Your knowledge can be re-used and your team will stop repeating the same task. Your team keeps re-doing and revising reports and tasks. You keep doing the same job over and over again, without re-doing the work that was done before. Although you have tried countless solutions to improve knowledge sharing and management, none of them have worked. Knowledge workers spend on average 24% of their work time searching for information. They don't always find what they need.

Everything is available immediately. BlueSpice, the enterprise distribution of MediaWiki's famous Wikipedia software MediaWiki, makes it easier to update knowledge. BlueSpice works as a wiki and meets the most stringent requirements. It is simple and straightforward to use. Make your administrator's life easier by adding user-friendly extensions for MediaWiki. A beautiful design is included! BlueSpice free is a free version that can be used by businesses as an entry-level solution. It adds a functional value to wiki administrators and users. BlueSpice pro, the business-critical solution, offers comprehensive functionality, an increasing number of extensions and long-term support. Updates and patches are also available.

ComAround Knowledge is a KCS-v5 certified knowledge management and self service software that captures and structures knowledge and then shares it throughout the support flow. ComAround Knowledge, a trusted knowledge management specialist and self-service software developer, transforms the way organizations provide support to increase productivity, reduce costs, improve customer satisfaction and increase revenue streams.

Welcome to ehabilis. This tool will increase the speed of your organization. It introduces a new model for continuous, interactive training and professional learning that recognizes professionals who add value to the company. eHabilis allows you to create a global teleworking platform, integrating videoconferencing to host online seminars, group meetings, and digital tutorials. Interactive, friendly training content that adapts to all devices. Collaborate Through a gamified learning platform that encourages collaboration and overcomes challenges. Share Information Using multiple channels to exchange and value the knowledge of others in a climate that fosters trust and healthy competition. eHabilis is a software that helps to improve the efficiency of talent development, training and collaboration within organizations. We improve traditional training processes by implementing a global approach in knowledge management.

You can work from home, or provide top-notch customer service to your clients. In a world of rapid digital transformation and economic uncertainty, it's more important than ever to manage your company’s knowledge efficiently and sustainably. A solid knowledge base must be available anytime, anywhere and instantly. If your helpdesk cannot adapt to the ever-changing environment and the growth of your company's knowledge, you could put your business's short- and long-term future at risk. Even if you don't face the worst-case scenario, high processing times and low first contact resolution rates will place you at a competitive disadvantage. Remote teams, and working from home, exacerbate the flow of information and the exchange of information.

Sakhr's Knowledge Management suite, ArabDox, allows you to classify, organize, index, store, and retrieve documents in Arabic, English, and French. Sakhr's Knowledge Management solutions were tested in Intel labs. They supported over 12,000 users, a repository of 10,000,000 documents, and full integration with Microsoft. ArabDox is used by government agencies and organizations that have to manage large volumes of paper documents and archiving needs. Arab Bank for Economic Development and the Qatar Embassy in America are just a few of the customers.

Bringing people together - connect, inform & engage your audiences. Our solutions include intranet, community and knowledge management platforms, wiki's as well as smart FAQ software. We are enthusiastic strategists, designers, and developers who use many years of technical know-how with great love for the highest possible customer satisfaction. We love Drupal and other interfaces and automated processes. We have a profound knowledge of digital, artificial intelligence (AI) and transformation technologies. All our custom developments and products have at their core our unique data distribution engine called Wisdom Integration Engine, powered by the latest AI technologies and digital solutions. zehnplus offers high-quality, sustainable and cost-efficient solutions. We offer strategic business know-how as well as project management and develop tailor-made software solutions. We are specialists in digitizing the customer journey, custom software development and Drupal CMS. We have successfully digitalized over 160 companies. Become one of them with us.

BoldDesk allows organizations to respond quickly, efficiently and in a personal manner to the customer's questions and problems, increasing customer satisfaction. BoldDesk's automation features can help organizations streamline their ticketing processes, saving time and increasing productivity. BoldDesk team collaboration solutions enable team members to work together to address client concerns. This results in faster resolution times and better outcomes. BoldDesk's dashboards and insights provide real-time information that allows organizations to better understand their support operations, identify challenges and opportunities for improvement, and identify trends. BoldDesk's ticketing and task-management capabilities help organizations manage their support operations efficiently, resulting faster resolution times and lower costs.

Connect and communicate with your customers efficiently while delivering the experience each customer demands, so you can grow faster, more profitably. When your customers have questions or need to get things done it’s important that you engage them effectively however they want. Your ability to create strong relationships with customers, foster loyalty, and ultimately drive profitable growth depends on it more than ever. Help customers quickly get answers or complete transactions on their own using self-service tools. Connect customers to the right resources when they need to meet face-to-face with a specialized expert. Empower employees with easy access to the information they need when customers need help. Our self-service solutions improve your customer’s experience, reduce call volumes, and drive growth and profitability for your business.

Knowledge Base Manager Pro is a web-based knowledge management software that supports and enhances organizational knowledge sharing, creation and storage, retrieval, transfer and application. Our knowledge management software solution will help you improve customer service, reduce customer support costs, assist staff in finding the right information faster, improve decision making, increase efficiency, and preserve business knowledge. You can call it form creator, form builder, or form generator. The Form Maker Pro is the most powerful web application to create beautiful and usable web forms. It's easy to create custom web forms and add them on your website using its intuitive interface. It's never been easier or faster.

Show them what to do. You can easily create and share visual-based training materials that will empower employees as well as impress customers. The Top 3 Reasons Companies Use Proceed.app. Documenting company knowledge. Proceed.app makes it easy to create photo- and video-based Standard Operating Procedures (SOPs), and guides. They are also less boring for your employees. Training employees. Training employees. Pictures are worth a thousand pictures. Visuals can make your training more engaging for your employees. Supporting customers. Show your customers how you use and maintain your products with photos and videos. Text-based manuals are no longer the best! New employees. A visual learning experience can reduce onboarding time. Institutional Knowledge. Encourage your teammates to share what they know. Training & Support Step-by-step resources will help you show your team new things.

EdCast provides a comprehensive talent experience suite that empowers organizations with AI-powered Learning and Skilling capabilities to create a future-ready workplace. Global 2000 companies and large government agencies, including NASSCOM, use our award-winning Talent Experience Platform (TXP), to solve curation and discovery problems across all knowledge sources, both internal and external, internationally. Our clients include HP, Dell and Danone. We also have ANZ Bank, Standard Chartered Bank, ANZ Bank and Genpact. Start the L&D transformation journey within your organization! Get ready for the future of work!

Superpowered AI is a knowledge retrieval solution that's been designed specifically for LLM applications. We turn complex infrastructure into a few API calls. Give your LLMs private information, such as internal company documents, that was not in the training data. Store old messages in the Knowledge Base, and retrieve the most pertinent ones every time the user sends another message. Reduce hallucinations when you include relevant information in your prompts. Instruct the LLM only to use the information that it has been given. Superpowered AI's knowledge retrieval system allows you to retrieve the correct information and insert it directly into your LLM prompts. This allows you to provide highly relevant responses to users. Create a knowledge database directly from local files or folders, URLs, and query using REST API in less than 10 lines. Multi-stage knowledge retrieval pipeline that is state-of-the art to provide the most relevant results.

Inefficient and uncoordinated issue diagnosis is a problem for service businesses. This can lead to unnecessary technician dispatches and parts returns, and a high rate "no fault found". PTC Service Knowledge and Diagnostics features connected interactive diagnostics. This allows remote diagnosis of smart, connected products (SCP), and automates issue diagnoses. Keep up with the latest PTC company news and find out about Service Knowledge and Diagnostics' (SKD), exciting new releases and future visions. PTC Service Knowledge and Diagnostics can be used to improve the service delivery in automotive industry. Service call and dispatch avoidance rates increased by 20%. Increased resolution time by 20 to 75 percent. Real-time sharing of solutions enabled. By 40%, the diagnostic time per call was reduced. Service and warranty costs are reduced. Equipment up-time is improved

Hyperwave is your partner in secure and efficient information processing within your company. Let data and knowledge flow freely to help you reach your goals. Hyperwave offers many features and potential applications. Learn more. We offer individual advice on how to successfully implement the software in your company. Get direct insight into the software's use. Over the past 20 years, we have shaped information and data management. We are the pioneers of information age. We don't stop there. We are constantly innovating our products and ourselves. Our products are designed to help individuals and companies achieve greater success through the targeted use of information, data, and other tools.

Wisdom allows you to communicate with customers and team members directly, create workgroups, assign tasks, and collaborate like never again - all from one platform. Wisdom's advanced community engagement platform will help you reduce support costs, gain better insight into customer behavior, provide a better experience for customers, and increase your return on investment. Your employees will feel more connected and heard, and they will be able to realize their potential. Wisdom is a paradigm shift in knowledge-sharing. The platform is designed to unify knowledge sharing by giving both external and internal communities the space to share values, find common purpose, and eventually align for the greater good. Connect, without stress and get access to discussion boards and groups with one click, all in one place. Save time and money by centralizing information

Discover the potential of the revolutionary digital adoption platform, which transforms new hires in to professionals using AI and machine-learning technologies. The proper induction will help you join a group of companies that have more productive staff and are able to learn faster in your internal processes. Long-term staff qualification upgrades are more cost-effective. The 6-month salary of the employee is not enough to cover the training and hiring costs. Your employees should not be dependent on the support hotline. Instead, make them independent and competent experts in their field. Find the problems in your software and examine the analytical figures to see if user onboarding was beneficial for your staff.

eXo Platform is an open-source digital workplace for growing teams and enterprises. Flexible and feature-rich, eXo Platform covers a wide variety of features from knowledge, document and content management to social engagement and project/task collaboration integrated within one holistic solution. With eXo Platform, companies can connect, engage and reward their employees, customers, and partners with its social, engagement and gamification capabilities.

The Berkeley Publisher is the most user-friendly software suite for developing and maintaining knowledge-intensive applications. Our decision-tree software allows content experts to quickly and easily share their knowledge with their target audience. The Berkeley Publisher is easy to use, but powerful enough to handle the most complex knowledge-intensive applications. The Berkeley Publisher makes it possible to create decision trees without any programming knowledge. The decision trees can be built graphically, and you will quickly become familiar with the software thanks to the familiar Microsoft Office interface. The graphical representation allows you to keep track of everything and avoid getting lost in endless codes. The Berkeley Publisher allows for central management of all information and knowledge. You can easily add questions and conditions, and make any necessary changes.

Imagine all your FAQs, tutorials, and company policies being in one place. To answer a complex question, your support teams will need to share a URL. Customers would prefer to find the answer quickly, rather than waiting for a response and creating a support ticket. Self-help articles and tutorials can help customers succeed and lower support costs. Your site should have valuable, relevant content. This sends a positive signal for Google search engine. FAQs and how-to articles will increase your website's ranking and help you reach more customers. Transparency across all devices is essential in today's tech-driven society. wpDocs optimizes your documentation to display on desktops, tablets and mobile devices. wpDocs simplifies document collaboration.

Infinity Maps allows for visual thinking and knowledge exchange. Create deep knowledge maps for managing information overload and collaborating on complex or creative project. Manage training and workshop series, from preparation to presentation through to documentation with one tool. Organise all the information neatly and centrally on a single platform to avoid any confusion and ensure that everything is easily accessible. Transform complex topics into a clear and concise message. Visual facilitation can engage students and professionals. Infinity Maps help you to manage long or complex projects by providing all the information at a glance in one place. Manage projects, demonstrate expertise, and persuade clients. Prepare for classes, organize group project, and work on your thesis. Reduce your toolbox to focus on your work instead of wasting time with apps. Infinity Maps provides you with everything you need but not more.

A developer-friendly documentation platform allows you to share knowledge, quickly onboard developers, and standardize your documents. Developer documentation should be updated and live with your code. Not in a separate knowledgebase outside of the developer workflow. A well-documented codebase will reap the benefits. It's already documented. It's easier than ever to get new developers up and running. No more tapping on the shoulder to inquire about how things work. Doctave allows developers to easily navigate your codebase, as all projects are documented. Developers can easily access institutional knowledge by writing it down. This ensures that you don't lose any valuable information. Doctave integrates with other tools to allow you to document all your projects. Doctave is lightweight, and integrates easily with your existing CI/CD workflow to ensure that your docs are always up-to-date.

Companies are finding it increasingly challenging to combine consumer wants and their own aims as customer demands develop. This is not beneficial for businesses nor for their customers. Customers who do not receive prompt replies will not return to your organization. Furthermore, clients are increasingly demanding individualized services these days. Personalization is fast becoming the absolute minimum of customer expectations. Aside from that, support agents are frequently bombarded with repeated questions, detracting them from answering critical inquiries. Support managers are constantly on the lookout for new ideas and approaches to implement in the support department. Manual jobs and disorganized workflows simply add to the never-ending list of issues. We solved the ticketing problem and made life simpler for support managers by developing DeskXpand. DeskXpand is omnichannel helpdesk software designed for small to large organizations. It enables organizations to provide rapid resolutions to their consumers, streamlines assistance, and aids in the development of a customer-focused culture. It connects to your company's CRM software and allows you to handle customer care from a single interface.

Help Desk for Managed Services Providers Customer Service and Device Management. Managed Service Providers, or MSPs, are responsible for monitoring and servicing increasingly complex IT infrastructures. Automating these processes as much as possible helps minimize downtime and reduce inconvenience. It is not enough to provide a Help Desk portal for customers to stay competitive in the market. A complete tool is required to manage all aspects of a Service Providers' business. Our IT Asset Management gives you a complete view of all devices at your customers' locations. This includes their infrastructure such as IP addresses, subnets and network devices. It also shows installed software and operating system information. The Service Desk tool lets you manage deadlines and contracts, as well as respect SLAs. You can also include salespeople to inform them about the client status.

Lemon is a mobile learning platform that allows companies to give their employees, field force members, and external teams the right knowledge at any time. Learn how Lemon can help you and your team achieve greater success via mobile knowledge transfer without boundaries. Our goal is to allow everyone to learn in their own way. Only if we can all access knowledge easily and quickly from anywhere, will we be happy. Absolute freedom is the highest good. It means being independent of place and time. Mobile learning with Lemon®, means total freedom of knowledge. It's easy to try. We want people to be able to access knowledge wherever, however, and with whatever they choose. Our lives and our work are mobile. Knowledge is essential at all times and on demand. In today's agile world, competent employees are essential.

Tettra is an internal knowledge database that uses smart workflows to answer repetitive questions. Tettra allows you to centrally document important policies, processes, and procedures. This makes it easier to onboard new colleagues and reduces the time spent answering questions. Cloud apps consume most of our time. Software continues to consume the world. As a result, we continue to create more information and use more tools. There are downsides to all this information. This fragmentation of tools makes it difficult to share context and agree upon the best decisions, especially cross-functionally. Your best employees should not be asked the same repetitive questions when growing your team. Everyone needs to have access to the same information and principles in order for them all move quickly. Your internal knowledge base is only as good as the contributions of everyone. Tettra makes it easy to share knowledge by referencing content from other systems.

All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise. - Community Feedback Software This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps. Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences. -Help Desk for Ticketing The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.

NotoWare is an organizational knowledge software that can be used to support and manage role-based training. It gives your business an interactive tool to help you develop, train, support, and maintain the knowledge required for your roles. NotoWare makes it easy to access the essential organizational knowledge necessary for business operations and provides staff with a quick performance support resource. Using NotoWare, managers/ subject-matter-experts can administer turnkey process changes by providing team members with a support resource. The process information is sent to the team and made available for training and support. NotoWare makes it easier to implement process changes in a shorter time frame. Support resource that makes it easy to access the most current process knowledge when you need it. Notifying and training employees about process changes Onboarding Learning on-the-job Cross-training

Software that reduces mistakes, questions, onboarding time, and other costs. Interactive, "dummy-proof" guides that employees can follow without getting lost in the middle of a process. You can increase QA scores, decrease questions, and reduce training time by creating an online searchable knowledge base that will keep everyone in your call centre on the same page. Your employees can learn new procedures and deal with complex situations by helping them to increase productivity, decrease mistakes, and reduce training time. Step-by-step guides that are customizable and easy to follow will help you capture your company's unique procedures. This will improve employee performance.

Empolis Smart Cloud: We are your partner with extensive knowledge in Smart Information Management. Empolis Smart Cloud is our platform that allows you to develop your own service applications. We can help you license the application to your customers or use it in your company. Empolis Service Express: The knowledge of your company is spread across multiple systems and lodged in the heads of your employees. This makes it difficult and time-consuming to find the answers you need. Service Express compiles all of your company's knowledge and establishes your central Knowledge Management, giving you a single source for all your questions.

Collaboration and knowledge sharing can speed up the process of onboarding new talent. Use integrated cyber knowledge to reduce time spent on knowledge management, asking and answering questions, and reduce the amount of time it takes to do so. From day 0, collaborate and align. A transparent and aligned delivery process to accelerate readiness. Single points of failure can be identified and addressed before they cause employee attrition. High-availability backup of your organization's cybersecurity configurations and decisions. Get to know your colleagues and share your insights. Your own organizational collaboration network will help you move faster. Find community-shared cyber content that you can reuse and enhance for your own cyber programs. Live collaboration with contributors to stories, chat, or live sessions. Keep your team updated on the status of content, tasking, and commentary.

Cleverly is your super agent. It assists with real-time triage, intelligent automation, manages knowledge bases, and provides friendly customer service. Intelligently classify, prioritize, and route tickets based upon customer intents. This is possible with the help of over 100 labels. 90% accuracy in ticket classification You can classify in one language, and use that to leverage classification across 12+ languages. Your internal procedures, macros, and FAQs database should be kept up-to-date and accurate. Recognize knowledge gaps and increase knowledge coverage rates. Automating common queries can reduce manual work by reducing deflection rates of 20% to 60%. Agent productivity can be increased by providing the right information at the right moment. The AI and pre-trained models provide a 20% reduction in deflection rates with minimal setup. Integration with your CRM or help-desk is seamless. Dynamic forms that automatically collect the relevant information.

Easy self-service and agent efficiency can be increased by sharing current and relevant knowledge. The SAP Knowledge Central solution from NICE by NICE can streamline support activities and increase customer loyalty by consistently delivering the most current product and service information across multiple channels. You can access your self-service portals, search engines and communities from anywhere. Contextual knowledge support for customer services agents. Reporting built-in to identify key customer behavior and search trends. Integration with SAP Service Cloud allows for fast resolutions. Customer satisfaction can be improved by providing the right information, when and where they are needed. To provide the fastest access possible to the right information, create search-engine optimized content. Reduce contact volume to improve customer service efficiency. Intelligent, contextual knowledge management can help customers resolve their problems faster.

RoK'IT (Social Knowledge Management - Social KM ), is a platform that enables organizations to share knowledge and generate benefits for their members. RoK'IT allows people with key knowledge to have access to knowledge. RoK'IT relies on the interactions between individuals to improve knowledge acquisition and fluidity. RoK'IT offers a unique set if indicators and mapping tools that can be used to assess the intangible capital of a learning organization. RoK'IT is more than just a list of documents shared, more than a site that's only for the lucky few, more than an exchange thread that lacks context, RoK'IT provides a technological platform that helps companies of all sizes create their own dynamic and regulated knowledge networks, and generate collective intelligence that creates value.

Galisto helps you to reduce unnecessary and time-consuming tasks, which are often caused by a large number user applications. Galisto takes away the technical details and gives you an intuitive user interface that allows you to run your daily business efficiently. Your employees are your most valuable resource. They are the ones who make your company unique. How can you support your employees so that they can share their knowledge with others efficiently? Galisto®, supports you on your journey to a knowledge-based business! Our products and services will help you become a knowledge-based organization that shares the best resources with its employees. You can start with a basic set of functions or have specific requirements. Galisto®, has the right answers. Your employees. Your employees are the most valuable resource in your business.

Our AI-powered software allows companies to capture, centralize and structure, nurture, share, search, share, export and share their knowledge. This includes sales content, technical know-how, and general business knowledge. Quandora Question & Answer allows companies to share their knowledge in a safe, simple and enjoyable way. Quandora can either be used in a department or within a company. Technical people face unique learning challenges. They have to deal with changing technologies and dispersed teams. All this while working in a fast-paced environment. Our platform allows teams to ask questions, share their knowledge, and learn from each other. You can share knowledge about the issues that matter to your sales, customers, culture, management, and other areas that transcend hierarchy, location, or departmental boundaries. Learn from your colleagues, the experts.

XWiki is the global leader in collaborative open-source software, trusted by over 800 customers worldwide. XWiki is a customizable information management tool that uses the "Structured Wiki” concept, bringing the best information organization features to your business. Only a true collaborative tool can help you build a collaborative culture. XWiki's software is the ideal solution to foster such a culture within your company. Collaboration doesn't stop with software. Our ready-to-use solutions were specifically designed to simplify your collaboration. XWiki offers over 900 community extensions, ensuring a highly customizable experience that adapts to your unique needs. Get your goals accomplished faster with our tailored offers. XWiki’s flexible architecture supports companies of all sizes, providing a scalable solution that guarantees no vendor lock-in and helps you move away from proprietary software. In today's competitive market, XWiki stands out as an invaluable tool that helps businesses achieve their goals by fostering collaboration, reducing costs, and safeguarding knowledge continuity. Discover how XWiki can transform your organization's approach to knowledge management and collaboration.

Talisma Knowledgebase empowers customer service staff by giving them instant access to critical information at the heart your operations. This will reduce operational costs, improve business efficiency, and grow your business. Talisma Knowledgebase allows service and support teams to continuously capture, create, refine and refine knowledge solutions as part their daily workflow. Once solutions are approved and uploaded to the knowledgebase they are immediately available for sharing across functional areas and multiple channels including email, chat, phone, and the Web. Users can easily tailor content delivery for different audiences by using content rules and branded templates for knowledge articles.

ProcedureFlow, a cloud-based knowledge management tool, can transform complex company procedures and operating information into visually engaging maps. ProcedureFlow makes it easy to transform 200-page company manuals into an accessible and simple-to-use management tool. This allows employees to become more skilled faster and reduces training and mentoring time.