PTC SKD Description

Inefficient and uncoordinated issue diagnosis is a problem for service businesses. This can lead to unnecessary technician dispatches and parts returns, and a high rate "no fault found". PTC Service Knowledge and Diagnostics features connected interactive diagnostics. This allows remote diagnosis of smart, connected products (SCP), and automates issue diagnoses. Keep up with the latest PTC company news and find out about Service Knowledge and Diagnostics' (SKD), exciting new releases and future visions. PTC Service Knowledge and Diagnostics can be used to improve the service delivery in automotive industry. Service call and dispatch avoidance rates increased by 20%. Increased resolution time by 20 to 75 percent. Real-time sharing of solutions enabled. By 40%, the diagnostic time per call was reduced. Service and warranty costs are reduced. Equipment up-time is improved

Pricing

Free Trial:
Yes

Integrations

No Integrations at this time

Reviews

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Company Details

Company:
PTC
Year Founded:
1984
Headquarters:
United States
Website:
www.ptc.com/en/products/service-knowledge-diagnostics

Media

PTC SKD Screenshot 1
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Product Details

Platforms
SaaS
Type of Training
Documentation
Webinars
Customer Support
Online

PTC SKD Features and Options

Knowledge Management Software

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions Software

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

PTC SKD User Reviews

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