PTC SKD Description
Inefficient and uncoordinated issue diagnosis is a problem for service businesses. This can lead to unnecessary technician dispatches and parts returns, and a high rate "no fault found". PTC Service Knowledge and Diagnostics features connected interactive diagnostics. This allows remote diagnosis of smart, connected products (SCP), and automates issue diagnoses. Keep up with the latest PTC company news and find out about Service Knowledge and Diagnostics' (SKD), exciting new releases and future visions. PTC Service Knowledge and Diagnostics can be used to improve the service delivery in automotive industry. Service call and dispatch avoidance rates increased by 20%. Increased resolution time by 20 to 75 percent. Real-time sharing of solutions enabled. By 40%, the diagnostic time per call was reduced. Service and warranty costs are reduced. Equipment up-time is improved
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