Alternatives to X2CRM

Clear C2 understands that every company has different business needs. C2CRM was designed to allow you to select the functions that you require. Our CRM system is cost-effective and will grow with your company. C2CRM comprises four modules that can be combined to create a complete CRM solution: Customer Service, Sales Automation, and Marketing Automation. Our core module, the C2CRM Relationship Management module, is the basis of our solution. It contains all the logic required to manage your business relationships. With built-in dashboards and reports, you can see 360 degrees of your accounts, contacts, activity, and workflow automation.

Mailchimp is a widely-used marketing automation platform that houses over 11 million users worldwide. Through the platform's AI-powered insights and content creation tools, businesses can personalize every email and SMS to cater to each customer. With a 99% delivery rate and over 300 integrations, Mailchimp helps businesses stay connected with their customers while promoting repeat business and brand loyalty - all while integrating with users' existing workflows. Some of the notable organizations turning to Mailchimp for assistance in driving revenue through email marketing include TEDTalks, Shutterstock, Boston Market, and Nikon India. What sets this platform apart lies in its user-friendly interface and accessibility for both tech-savvy individuals and those who are not so familiar with technology. Since 2001, Mailchimp has grown significantly to become a prominent global marketing automation platform with offices situated in Atlanta, Brooklyn, Oakland, Vancouver, London, Seattle and Santa Monica. The platform prides itself on delivering an impeccable and personalized user experience. Mailchimp was recently acquired by Intuit Inc. (Nasdaq: INTU), a widely recognized global financial technology platform. Since the acquis

Engage customers throughout the entire journey via voice and digital channels (chats, email SMS, email and social media). Integrate business communications with business system, giving valuable information to employees at every customer touchpoint. CoreInteract's drag-and-drop design makes it easy to manage workgroups and routing rules that meet your business needs. You can set the priority and order of which workgroups will receive customer inquiries. CoreInteract lets you manage your interactions in Teams natively without the need for a separate desktop software or application. Your team members can easily distinguish between customer calls and internal calls by clearly marking workgroup calls. CoreInteract can retrieve a Dynamics 365 customer record for each answered call. This gives you more control over your customer information and allows you to call a customer directly within Dynamics 365.

Enhance and expand returns at every stage of the customer experience. Create loyalty initiatives that generate additional income through automated engagements with customers. Bespeak empowers small and medium-sized enterprises to leverage mobile technology to strengthen their current customer connections. Boost in-person sales while swiftly adapting your operations to minimize physical contact in stores. Expand your database of mobile phone numbers to unlock more chances for interaction, response, and return on investment. Promote promotions, events, and new offerings to elevate revenue and consistently enhance customer engagement. This strategic approach ensures that businesses remain adaptable and responsive to consumer needs.

Enhance customer experiences by centralizing decision-making and dismantling organizational barriers using Kitewheel's exceptional range of pre-built capabilities. Integrate your data effortlessly through versatile out-of-the-box connectors that function across various channels, systems, and databases. Utilize Kitewheel’s ID Manager to link identifiers and behaviors to individual profiles, providing a comprehensive 360-degree view of each customer. Employ advanced real-time Journey Analytics to visualize and analyze customer interactions and engagements over time across all channels. Tailor your customer journey to align with specific objectives, creating remarkable experiences with our user-friendly journey mapping tool designed for marketers. Determine the optimal next steps for each customer using our real-time, scalable decision-making engine, which is recognized as a leader in its field. Furthermore, streamline processes and enhance journey effectiveness by leveraging our integrated AI, Machine Learning, and journey path testing capabilities. By adopting these innovative solutions, organizations can foster a more cohesive approach to customer engagement and satisfaction.

It is essential to demonstrate an understanding of and the ability to fulfill customers' unique requirements. By enhancing the relational experience, organizations can drive growth effectively. With the rising expectation for tailored services, financial institutions must utilize their customer insights to address these needs. A key strategy for conveying to customers that you recognize and appreciate their necessities is to suggest appropriate products precisely when they need them. For sustainable growth, banks should establish a system that captures every interaction with customers in real-time. This capability allows for the scaling of personalized outreach throughout the entirety of the customer journey. Strengthening customer loyalty and fostering deeper connections can be achieved through strategic marketing efforts. Customizing communication to fit each customer's individual profile is crucial for preserving and enhancing those vital relationships, ultimately paving the way for ongoing success in the competitive banking landscape. This focus on personalization not only enhances customer satisfaction but also drives long-term business profitability.

ONE serves as an integrated technological framework that comprehensively learns, interprets, and manages customer dialogues and experiences across various interactions and organizational barriers. By monitoring customer activities through every available channel and point of contact—be it online, through a call center, or in a physical store—ONE creates a holistic omnichannel perspective of customer behavior. Focusing on customer-driven journeys enables the provision of tailored experiences and fosters enduring engagement. ONE seamlessly integrates customer pathways across all channels and touchpoints, utilizing insights into intent to enhance the value derived from each interaction. With sophisticated, real-time visual representations, ONE delivers a complete and instant overview of customer journeys. By attentively observing all customer interactions, its AI-driven analytics yield profound, pertinent, and timely insights, empowering organizations to listen more effectively and comprehend with greater clarity for more informed decision-making. Designed from the outset as a cohesive layer, ONE effortlessly connects various systems and silos, ensuring a streamlined experience for both businesses and their customers. This capability not only enhances operational efficiency but also strengthens the relationship between the brand and its clients.

Streamline interactions with customers through automated, tailored conversations that enhance customer lifetime value by reaching out at pivotal points in their journey. By motivating your customers to take action, you can achieve conversion rates that are four times higher than average. Having already invested millions to bring your customers in, the real challenge lies in ensuring they remain engaged and responsive to your communications throughout their entire lifecycle. Each time a message fails to resonate, it represents potential revenue lost from those who may not activate services, upgrade, or renew. It’s crucial to inspire action in the channels your customers trust the most, particularly on mobile. Wiraya expertly determines the right message, timing, and method of communication for each individual, seamlessly integrating voice, text, and mobile messaging. This innovative approach enables businesses to effectively activate and engage their customers during essential moments in their journey while preserving a personal touch. With its scalable and unobtrusive strategies, Wiraya ensures that your customer communications are not only impactful but also foster lasting relationships.

Hippo is an all-encompassing technology suite designed to enhance your marketing strategies and elevate customer experiences. It offers two primary features: - Conversational Support, which allows for top-tier customer assistance through chatbots that address inquiries and issues around the clock, as well as live chat options where agents can tackle more intricate challenges and offer tailored support. Additionally, it facilitates direct communication with customers via phone or audio/video calls. - Customer Engagement Automation manages various marketing elements of your brand, ensuring an outstanding experience throughout the entire customer journey. You can send out messages and campaigns efficiently across multiple platforms. With Hippo, you can provide proactive support to your customers, interacting with them through their preferred channels from a unified dashboard. This approach not only enhances engagement but also ensures that each customer receives a uniquely personalized experience that fosters loyalty.

Marketing, sales and service: BSI CX helps you find, win, retain and understand customers. Perfect customer journeys can be designed, executed and optimized. All of it is cross-departmental and personalized for each customer across all touchpoints. It's fully automated for exceptional and emotional experiences. BSI makes personalized customer management possible at all touchpoints. Your customers will always be able to tell you at what stage of their lives they are. Everyday life is the best trigger. BSI's trigger-based approach allows you to respond quickly to relevant events (life) and tell your customers the right story.

Enhance your understanding of customers with the innovative Microsoft Customer Experience Platform. Fragmented data can obstruct your ability to see a comprehensive picture of your clientele and hinder the establishment of enduring relationships. Discover how to obtain the insights necessary for success. By unlocking the potential of your customer data, you can craft personalized experiences that resonate. Utilize a platform that empowers you to manage your customer data effectively, allowing for more pertinent interactions and fostering deeper connections. Engage directly with your customers on your own terms while maintaining complete control over your data. Anticipate customer intentions to provide the most suitable content through the appropriate channels at precisely the right time. Ensure seamless customer experiences at every interaction by leveraging AI-driven journeys. Combine transactional, behavioral, and demographic information in real-time to develop a rich, 360-degree perspective of your customers, yielding actionable insights that drive your business forward. This comprehensive approach not only enhances customer satisfaction but also strengthens your brand’s loyalty.

Amadeus' Guest Management System (GMS) serves as an all-encompassing platform that enables hotels to foster guest loyalty and encourage repeat visits via tailored communication and data-informed marketing automation strategies. This system includes a variety of features such as focused email marketing campaigns, management of guest profiles, and essential transactional communications, allowing hotels to connect with guests effectively at every stage of their experience. Additionally, GMS offers robust business intelligence reporting, an upgrade engine for room and package enhancements, as well as automated workflows designed to improve operational efficiency. By leveraging this innovative system, hotels can significantly enhance guest engagement, increase satisfaction levels, and elevate revenue through various upselling opportunities, ultimately leading to a more successful business model. Furthermore, the implementation of GMS can transform the way hotels interact with their clientele, ensuring a more personalized and rewarding experience for guests.

Qualtrics' XM for Customer experience is the world's most flexible marketing platform to improve customer experience strategies. Qualtrics XM Customer Experience focuses on helping businesses increase customer loyalty and reduce customer churn. The platform provides tools to measure customer experience, establish baselines, predict customer trends and track progress in relation to baselines. Qualtrics XM Customer Experience is the most agile platform in the world for improving customer experience. It makes it easy for companies monitor, respond and improve each touchpoint along the journey of the customer. Qualtrics for Customer Experience helps companies create conversations with their customers, measure their experiences across touch-points and predict key experience factors. It also drives action throughout the organization.

IQProspects serves as a user-friendly CRM growth engine designed specifically for banks and credit unions, enhancing sales and service efforts. Top commercial bankers spend a significant portion of their day engaging with customers and potential clients, and now there's a solution that facilitates relationship-building even while on the go. With the Quest Analytics mobile applications, productivity is maximized outside the office, allowing bankers to stay connected and efficient. IQProspects meticulously tracks every phase of the loan process, from initial opportunity to underwriting and ultimately to closing. If delays in loan processing are an issue, the customizable workflow within IQProspects streamlines operations to ensure loans are completed swiftly and accurately. The journey begins with identifying a prospect, and Quest monitors progress throughout this entire process. In addition, IQProspects introduces new marketing event management features that enable institutions to effectively oversee each golf outing, charity event, or any other marketing initiative aimed at strengthening relationships, providing a comprehensive toolset for modern banking. This innovative approach not only enhances productivity but also fosters deeper connections with clients and the community.

Everything necessary to create demand, foster enduring customer relationships, and enhance direct booking is at your fingertips. With robust integration across numerous touchpoints, a comprehensive guest profile record captures data from property management systems, social media, and loyalty marketing platforms, enabling a deep understanding of guest preferences and needs to facilitate tailored services. This allows for meaningful engagement with guests throughout their journey, from the initial search for accommodations to their arrival, during their stay, and after they depart. At GHS, we equip hotels with the tools to seize new business opportunities in an increasingly digital and interconnected landscape. Our focus is on delivering cutting-edge digital solutions to the hospitality sector, aimed at boosting direct business and optimizing profits through the strategic application of CRM and loyalty marketing initiatives. The ongoing success of iRewards has led us to develop additional products addressing the rapidly evolving demands of the industry, ensuring that our clients remain competitive and relevant. By staying attuned to market changes, we strive to continually innovate and enhance the guest experience.

Enhance customer loyalty and boost revenue with Sage's cloud-based CRM solutions. CRM, which stands for Customer Relationship Management, serves as a method for monitoring and managing interactions with potential clients, leads, and existing customers throughout every phase of a company's sales process. While ERP solutions allow you to concentrate on business operations, CRM tools are designed to prioritize customer engagement. By organizing and automating communication and activities across all customer-facing departments—such as sales, marketing, and customer support—CRM software empowers businesses to strengthen their customer relationships. Utilizing cloud-based CRM systems introduces a level of automation that helps organizations operate more smoothly and efficiently. Additionally, the centralization of customer interactions in one location allows your team to cultivate and maintain these relationships at every stage of the journey. Ultimately, implementing a robust CRM system can lead to sustained growth and improved customer satisfaction.

Chat360 is transforming customer engagement through our multichannel conversational platform. Chat360 is trusted by over 300 global brands. It uses advanced AI to automate and simplify customer interactions. This delivers a seamless experience on all touchpoints. Our platform allows businesses to easily connect with their customers via WhatsApp, Facebook Messenger and Instagram. This creates a unified approach which enhances customer satisfaction and loyalty. Our powerful AI and Natural Language Processing capabilities allow for personalized interaction while automating routine queries. This allows your team to focus more on complex tasks. Chat360 centralizes and streamlines operations with its seamless integration into CRM, payment gateways and e-commerce platforms. Our platform also offers multilingual support that allows businesses to break down language barriers and offer localized customer experiences worldwide.

AnyRoad equips prominent consumer brands with the essential technology and insights required to create exceptional live events and experiences. The dynamics of how consumers engage with brands are evolving significantly. Industry frontrunners dedicate more resources to interacting with their customers through both virtual and in-person events, leading to enhanced loyalty, increased revenue, and ultimately a higher lifetime value for customers. AnyRoad simplifies the process of executing live events and experiences. By removing data silos, we empower teams by integrating registration, payments, check-ins, and guest communications, all while providing real-time insights within a single platform. This streamlining facilitates scalable experience operations through tailored and repeatable workflows, allowing teams to achieve more efficiency with fewer resources. Additionally, by gathering first-party data from these experiences, brands can gain comprehensive insights into consumer behaviors, preferences, and feedback. This enables them to accurately measure the effectiveness of their events and compare their performance against competitors in the industry. Ultimately, AnyRoad is committed to transforming how brands connect with their audience in this rapidly changing environment.

Oversee every lead, opportunity, and client interaction during their journey using Aurea CRM — a robust solution for customer relationship management that includes integrated campaign management features. Aurea CRM empowers you to embed customer engagement tools throughout your sales teams. With comprehensive capabilities for both sales and marketing, we offer a centralized platform that provides a clear snapshot of team activities, sales pipelines, and essential performance metrics, enabling you to prioritize tasks and make well-informed choices. You can conveniently access all necessary customer and prospect information in one place whenever you need it. Utilizing user-friendly mobile tools, sales personnel can retrieve and modify data directly from the field, enhancing their productivity. Furthermore, improve your opportunity management processes with insights driven by data, allowing you to leverage relationship networks effectively and pinpoint the most promising opportunities within your sales funnel. This streamlined approach not only fosters better decision-making but also enhances overall team collaboration.

Eliminate barriers and collaborate as a cohesive unit to deliver a seamless experience for your customers throughout their entire journey. Identify potential leads, plan the sales pipeline, automate associated tasks, and gather actionable insights to expedite deal closures. Develop tailored marketing campaigns, draw in and keep leads, engage with relevant context, and enhance the overall customer experience at scale. Address customer concerns and respond to inquiries through a unified collaborative platform, equipped with a comprehensive view of the customer journey. Create detailed reports to uncover patterns, trends, and areas for improvement, prioritize tasks, and implement an effective strategy for achieving customer success. Auro CRM leverages the capabilities of Suite CRM, a widely recognized open-source CRM solution available today. Rather than starting from scratch, we chose to integrate this robust CRM as a fundamental element of the Auro CRM platform, ensuring its effectiveness and reliability for users. By combining these resources, we aim to provide an unparalleled service that meets and exceeds customer expectations.

Cendyn is a next-generation CRM and CDP platform, which empowers hoteliers in building stronger relationships with guests while driving profitable revenues. Take control of your database, personalize interactions, and boost direct reservations. Cendyn is a cutting edge CRM platform that empowers hoteliers to build stronger customer relationships while driving profitable revenue. Cendyn is a cloud-based Customer Data Platform and CRM platform. It excels in marketing automation across all channels, guest journey automaton, and sales CRM. Cendyn gives hoteliers complete control over their guest database. This allows them to ensure personalized interactions across all channels, which increase guest satisfaction and encourage more direct bookings.

Chat-based marketing is revolutionizing the way brands connect with their audience through platforms like Facebook Messenger, WeChat, and WhatsApp. These chat applications serve as a powerful trio, combining message delivery, customer service, and online-to-offline (O2O) functionalities. With an impressive 80% of messages opened by users, chat apps offer a significantly higher engagement rate compared to traditional email marketing, allowing brands to foster direct interactions that can be leveraged to boost sales and refine the customer experience. WeMine has developed the WeMine Analytics and Management Platform (WAMP), which is designed specifically for these instant messaging platforms. Through WAMP, businesses can integrate with chat apps to facilitate online customer relationship management (SCRM), streamline data collection and analysis, and implement marketing automation strategies. This ultimately helps brands enhance their image and build stronger connections with their customers over time. By utilizing chat-based marketing tools, companies can not only improve their outreach but also adapt to the evolving preferences of their audience.

Blueshift empowers brands to engage customers on a 1:1 level by turning data and intelligence into effortless, actionable insights across every channel. Our all-in-one platform combines a customer data platform, AI-based decision-making, and a cross-channel marketing hub giving brands everything they need to seamlessly deliver personalized, real-time experiences throughout the entire customer journey. With an integrated customer data platform and cross-channel marketing hub, Blueshift equips brands with everything needed to deliver seamless, real-time 1:1 experiences throughout the entire customer journey.

MobiLytix™ Real-Time Marketing is an AI-driven platform for managing real-time interactions and automating multichannel marketing, designed to yield significant results for customer value management (CVM) marketers. The MobiLytix™ Rewards (MR) platform serves as a comprehensive engagement marketing solution, focused on developing promotional campaigns and loyalty initiatives based on rewards. These initiatives are specifically crafted to help organizations meet their business key performance indicators (KPIs) throughout the consumer journey. Additionally, Comviva’s MobiLytix™ Digital Marketing functions as a holistic automation platform for customer engagement, providing dynamic and tailored experiences across various digital platforms. To effectively drive customer interaction on these digital channels, it is essential to deliver content that resonates with users and is timed perfectly for maximum impact. Engaging customers through well-timed and relevant content can significantly enhance their overall experience and foster loyalty.

Customers create their own experiences. Alterian's software adeptly identifies and maps the 'natural' pathways selected by customers, highlighting essential 'break points' throughout their journey and 'moments of truth' as they approach significant objectives, thus enhancing the value of every interaction for both the customer and the brand. This allows brands to assess and measure the impact of each strategic journey, demonstrating its influence on ongoing engagements and understanding its ramifications for their business objectives. The platform is designed to continuously learn and implement the most effective improvements, consistently evolving and refining each customer experience. Additionally, Alterian offers a comprehensive perspective of the customer's journey across various digital, offline, direct, and channel interactions. This ongoing communication with customers facilitates the visualization of complete customer journeys, enabling the monitoring of important shifts in customer interest at every engagement point, ultimately fostering deeper connections and insights.

By embracing complete automation, you can ensure that each interaction with your guests is more human, personalized, and of consistently high quality. Through the WhatsApp Business API Messenger, you can oversee every aspect of your guest relationships, allowing you to reach new markets and broaden your business horizons. The potential for growth and innovation is boundless. We stand at the brink of a new era in travel, where guests, equipped with elevated expectations, will demand experiences customized just for them. For hotels to thrive, they must provide flawless experiences tailored to each guest's journey before, during, and after their stay. Utilizing BookingWhizz technology, this solution integrates various systems, channels, and teams to enhance booking inspiration. Coupled with intelligent, personalized rewards systems and loyalty programs, you can craft memorable experiences that truly resonate with guests. Additionally, by collecting and analyzing feedback and previous guest interactions, you can foster loyalty and encourage repeat visits, ensuring that guests feel valued and appreciated. In this way, the hospitality industry can adapt to the evolving needs of travelers, paving the way for sustained success.

EVA ERP/CRM software effectively oversees a company’s engagement and relationships with both existing and prospective clients, thereby enhancing customer relations. By managing interactions, monitoring leads, and optimizing processes, our ERP/CRM solution aims to boost sales through improved business connections. Establishing strong relationships with customers is critical; however, with potentially hundreds or thousands of interactions, it becomes challenging to recall every conversation detail. EVA ERP/CRM addresses this issue by providing a centralized database that keeps track of customer information, interactions, and analytics, allowing businesses to access vital data from any location at any time. Users can analyze trends, delve into the specifics of their sales pipeline, and create tailored reports for comprehensive insights, ultimately empowering businesses to make informed decisions and foster stronger connections with their customers.

Altcraft Platform is an Omnichannel CDP. Distributed as a private cloud, or on-premise software. - On-premise deployment allows you to tailor the software to your business needs. Cloud offers an account with tariffs that are based on customer profiles. FEATURES Collect customer profiles - The entire history of actions Multiple resource subscriptions - Location & device information - CRM & SQL Data Integration Customer profile 360 analytics Automate marketing workflow - Customer journey - A/B/n Test Tools - Content personalization - Static & dynamic segmentation - Web and messaging event tracking - Transactional messaging Easy and powerful email builder Communicate via digital channels - Messengers SMS Marketing - Rich mobile and Web Push - Banners, social and custom channels Forms Analytics in real-time - Pixel goals - Cohort analysis - Audience growth report - Interactive conversion funnels Summary reports

A Unified Platform for Infinite Customer Solutions. TABLE offers a comprehensive, on-demand customer service experience tailored to the preferences of each individual—whenever, wherever, and however they choose. Everything operates within a single, cohesive interface. From the initial interaction to the fiftieth transaction, customers enjoy effortless, immediate access to your offerings. Furthermore, TABLE retains all essential information about each customer, ensuring that your company remains informed. It's an intelligent choice for your business that leaves a lasting impression on your clientele. TABLE enhances every aspect of the customer journey, making our sales and marketing efforts more coordinated than ever before! Navigate Your Customer Journey With Assurance. TABLE collaborates with your organization to ensure a fluid customer experience, equipping you with the necessary tools to assist your customers at every juncture. Empower Comprehensive Customer Support. Beyond simple chat functions, TABLE can implement personalized automated actions ranging from scheduling appointments to processing payments. Additionally, your specialists can engage with customers through voice and video communication, further enriching the interaction. In this way, TABLE not only streamlines the process but also fosters stronger relationships.

SimpleCRM is an AI-powered platform for customer engagement that uses low-code technology. It digitizes, decodes and delivers all customer journeys from prospecting through sales, onboarding, account management, servicing and retention. SimpleCRM is a digital transformation platform that powers SMBs as well as some of the most important banks, financial services, and insurance organizations in South Asia, Southeast Asia, the Middle East, and South Asia. Comprehensive sales management and digital marketing tools can help you expand your market reach, drive sales, and grow revenue. AI-powered chatbots, eKYC tools, BPM tools, predictive analysis, and other solutions automate and improve efficiency. Our vertical solutions expertise will allow your business to streamline workflow and increase productivity. SimpleCRM offers industry-compliant solutions that can be customized to meet the needs of your business, no matter what size it is.

Each customer journey deserves its own dedicated virtual marketer, enabling the establishment of one-on-one connections that foster loyalty in a responsible manner. The landscape of relationship marketing has evolved significantly; each consumer is distinct, rendering broad marketing approaches largely ineffective. Nowadays, customers anticipate an exceptionally personalized interaction with brands, and to facilitate a significant customer journey, a marketing plan grounded in thorough insights is essential. It is crucial to provide messages that are not only timely and pertinent but also engaging on a daily basis for each individual. With the integration of artificial intelligence, our advanced predictive marketing instruments and business intelligence solutions empower you to embark on a transformative journey in relationship marketing. By optimizing traffic to your media platform, enhancing advertising revenue, converting free users into paying subscribers, and suggesting precise VOD content, you can cultivate tailored relationships that strengthen customer loyalty and elevate purchase frequency. Embracing these strategies will not only enhance customer experiences but also drive overall business growth.

Manage your customer journey with a comprehensive solution that simplifies processes, enables informed decision-making, and fosters rapid growth. Tailor the system to fit your specific needs while automating tedious tasks to cut down on expenses. Delight your customers with tailored and professional communications that keep them informed. Collect valuable insights from prospects and clients through feedback emails. Design distinct dashboards for each team, utilizing filters to access the information you require easily. Dig deep into customer data along with their complete notes history, all while enjoying the convenience of straightforward export options for further analysis. Are you struggling to compile reports using various tools that require multiple logins and different support teams to gain clarity on your operations? The more complex your technology stack, the greater the risk to your business’s stability, which can lead to potential collapse. Anthill provides you with immediate oversight and control over your entire organization through a single, user-friendly interface, ensuring that your operations run smoothly and efficiently while minimizing chaos. Take charge of your business like never before!

Innovative tools for packaging, promoting, and selling digital services are essential across mobile and various channels throughout every stage of the customer purchasing process. These solutions provide real-time charging, management, and control for both circuit-switched and IP-based services, ensuring a unified view of customer transactions. They enable rapid service design, foster on-demand customer engagement, support agile product delivery, and facilitate real-time monetization. MATRIXX Digital Commerce offers the contemporary digital tools necessary to meet customer demands effectively. Unlike other solutions, MATRIXX is uniquely designed to combine the resilience and performance of network functions with the configurability typical of IT applications. By dismantling barriers between network and IT, it positions your business for hyper-scale growth. Its click-not-code philosophy empowers business users to manage logic independently, while RESTful APIs ensure smooth integration across all organizational operations. This approach not only enhances efficiency but also drives innovation within your digital services framework.

Sugar Sell stands out as a distinctive Customer Relationship Management solution, offering a wide array of features such as sales-force automation, marketing campaigns, customer support, collaboration tools, mobile accessibility, social CRM, and comprehensive reporting. By utilizing Sugar Sell, both individuals and teams can reclaim valuable time that can be devoted to enhancing project focus and engaging more effectively with customers, ultimately driving increased sales. Experience the advantage enjoyed by leading brands by trying Sugar Sell today. Unlike other customer management software, Sugar Sell guarantees an exceptional user experience that sets it apart. Recognized as a four-time winner for satisfaction, reliability, and technical support in PCMag’s Business Choice Awards, Sugar is a trusted choice among businesses. The true strength of our platform lies in the narrative it crafts—one that encompasses your customers, your business, and its future trajectory. When you seek to equip every employee with timely and relevant information, Sugar Sell emerges as the ideal customer experience solution, anticipating needs even before they arise. Additionally, embracing this innovative platform can lead to transformative outcomes for your organization.

Acteol, a subsidiary of Access, provides a comprehensive CRM solution tailored for the hospitality, retail, and leisure industries, empowering operators to monitor every guest interaction and establish a unified customer perspective. We collaborate closely with our clients in the hospitality sector to enhance their understanding of customer behavior and data, ultimately enabling them to implement more impactful sales and marketing strategies that yield improved returns on investment. With more than 70 integrations with leading hospitality systems and over 10 versatile modules covering everything from feedback and inquiries to surveys and loyalty programs, we help businesses maximize the potential of their data. In essence, we facilitate connection, segmentation, engagement, and measurement. By consolidating all your data, you can construct a robust single customer view that highlights high-value customers and those requiring additional attention. Furthermore, you can deliver personalized and targeted communications to your audience, continuously evaluate your performance, and derive insights from real-time analysis to drive future success. This holistic approach ensures that every interaction is meaningful and contributes to the overall growth of your business.

Many individuals find it challenging to manage their responsibilities when inundated with a multitude of applications and browser tabs, all while notifications bombard them from every angle. Keeping track of countless emails and interactions can be overwhelming, especially when faced with the daunting task of completing numerous CRM forms. Rather than addressing customer issues, team members often spend their time trying to recall the last interaction with a client. With Contact Timeline, you gain immediate access to a comprehensive overview of each relationship, enabling you to engage with your clients while maintaining a personal connection. You can collaborate, assign tasks, and monitor progress—all without having to leave your inbox. Customers prefer a streamlined experience, and CIM ensures that everyone involved stays informed and aligned. Organize your contacts into specific groups and utilize a Get Things Done productivity approach to manage emails and discussions efficiently. The user-friendly interface allows you to access everything with just a single click. Additionally, with integrated email marketing capabilities, you can effortlessly send personalized messages to multiple customers at once, enhancing your outreach efforts. This seamless process not only improves efficiency but also fosters stronger connections with your clientele.

Base empowers you to harness the most significant growth asset of your organization: your customers. As leaders in the Customer-Led Growth (CLG) movement, we provide a specialized marketing platform tailored for B2B companies, enabling them to build continuous and personalized interactions with their customer base on a large scale. By examining every customer's unique journey across various touchpoints and utilizing insights for engagement, you can communicate in context, enhancing product adoption, fostering loyalty and advocacy, driving cross-selling and upselling efforts, improving retention, and gathering feedback efficiently. This approach not only increases engagement but also transforms customers into advocates for your brand, thereby amplifying your growth potential even further.

Our cutting-edge solution for customer engagement features robust capabilities in 5G and IoT service design, delivery, and monetization, alongside integrated AI and machine learning applications, all within a cloud-native, microservices framework. If your goal is to enhance your digital commerce strategies, enrich the customer experience at every interaction, or roll out sophisticated 5G services to rapidly capitalize on your network investment, the Amdocs Customer Experience Suite provides the necessary flexibility to tailor your transformation strategy and modernization efforts according to your business objectives. Additionally, our modular and open portfolio, designed to meet industry standards, will facilitate the modernization of your existing systems while expediting your transition to cloud-native applications and networks. This ensures that your organization remains competitive and poised for future advancements in technology.

Survicate is an effortless survey software for getting continuous customer insights at scale. Whether you want to measure customer satisfaction (CSAT), track your Net Promoter Score (NPS), get website feedback, or test product-market fit, Survicate supports any use case related to collecting and managing customer feedback. Why choose Survicate? • Easily create customized surveys and start getting customer feedback within minutes • Run surveys where you need them: via email and link, on your website, in-product, or in mobile apps • Connect with your other tools, such as Hubspot, Salesforce, Mailchimp, and more, via native, one-click integrations • Capture partial responses and target users at various points in their journey With Survicate, you can: • Get constant streams of insights from your customers at all stages of the user journey to better understand their needs • Learn what customers think of your website, product, or customer service and get data to validate your ideas • Automate continuous feedback collection to track key metrics over time • Act on feedback to increase customer satisfaction and loyalty, reduce churn, build better products and develop more effective marketing strategies

Enterprise Resource Planning (ERP) is a methodology employed by organizations to oversee and unify critical aspects of their operations. On the other hand, Customer Relationship Management (CRM) is a technology designed to facilitate the management of a company's interactions with both current and prospective customers. An integrated ERP/CRM platform equips employees across various departments, such as sales, customer support, business development, and marketing, with improved tools to handle external communications and foster relationships. According to forecasts by Gartner, CRM is poised to become the largest segment of enterprise software expenditure by 2021. For a business aiming for longevity, it is essential to have a forward-thinking strategy. Implementing a cloud-based, open-source ERP/CRM solution can provide access to over 30 foundational modules tailored to your business needs, in addition to more than 500 add-ons that support expansion. This system accommodates all industry sectors and features flexible integration options, as well as support for multiple languages and currencies, ensuring that your business can adapt to a diverse market landscape. Ultimately, such a comprehensive toolset empowers companies to navigate growth and maintain competitive advantages effectively.

Bird, previously known as MessageBird, represents the future of CRM tailored for Marketing, Sales, and Payments, facilitating more than 5 trillion messages each year across platforms like Email, SMS, and WhatsApp. Top brands efficiently enhance their growth through Bird by engaging in tailored interactions across these channels. Innovative organizations around the globe utilize Bird's robust applications and APIs to create effective communication solutions. Start your journey today and connect with your customers seamlessly across various channels, catering to diverse use cases regardless of location. You can send marketing messages, push notifications, order confirmations, delivery updates, and much more. If operational challenges are hindering your growth, leverage automated conversations and workflows to gather essential information upfront, minimize manual tasks, establish self-service options, and direct chats to the appropriate agents. With our dependable, auto-scaling APIs, you can quickly get started with extensive documentation, comprehensive API references, and user-friendly SDKs at your disposal. Experience the power of streamlined communication and watch your business thrive.

Cultivating lifelong customers necessitates the creation of intelligent and interconnected omnichannel experiences while simultaneously enhancing operational efficiency. Customer experience management (CEM) focuses on the strategic design and responsive adaptation of customer interactions to not only meet but surpass expectations, resulting in heightened satisfaction, loyalty, and advocacy from clients. Platforms dedicated to customer experience management provide a comprehensive suite of tools designed to generate and deliver seamless omnichannel experiences, as well as monitor customer interactions throughout their entire journey. These platforms facilitate improved collaboration within organizations and enable quicker execution of strategies, ensuring that highly personalized experiences can be delivered on a large scale. The OpenText™ Customer Experience Platform empowers both Marketing and Line-of-Business teams to enhance existing systems of record, like MRM, CRM, and ERP, thereby enabling the intelligent crafting of individualized experiences that truly embody data-driven omnichannel strategies on a significant scale. By leveraging such capabilities, businesses can foster stronger connections with their customers that lead to long-lasting relationships.

Airship is used by thousands of top brands around the globe to build closer relationships with customers through highly contextualized and relevant interactions. Airship's Customer Engagement platform is mobile-first and data-driven. This allows brands to focus on individual customers and their needs rather than which marketing channels to use. Airship makes it easier and more efficient to increase customer lifetime value in an omni-channel era. Airship optimizes every customer journey across all digital touchpoints with trillions of interactions across mobile apps, push notifications and mobile wallets.

CX can be humanized! Increase response rates in VoC and NPS and CX Management programs by engaging and fully customized interactions. surveys, forms, etc.) These touchpoints can become extensions of your brand. OPINATOR allows you to respond to customer feedback, reduce customer effort, drive value at every touchpoint, and take action on it. Predictive, Prescriptive and Text Analytics, Case Management system and role-based dashboards. Create remarkable interactions and convert customers into advocates. OPINATOR can be managed by yourself, but you can also call upon the Customer Success team to help you with your projects. Customers expect delightful and innovative interactions. Combining technology, creativity, deep customer understanding, and technology can deliver these experiences and increase customer engagement. In the next decade, companies will double their CX efforts. Instead of relying on inefficient surveys, engage your customers with personalized UIs.

Our comprehensive CXMAi, fueled by advanced AI technology, empowers motorsports dealers to take control and achieve exceptional outcomes in every aspect of sales and marketing. As a premier digital marketing firm, we are dedicated to driving success for our dealer-partners in the powersports, boating, and RV sectors, enabling them to operate more profitably and efficiently while providing an outstanding customer experience. With the most precise market data, you can make informed and lucrative valuations. Enhance customer engagement at every interaction point across all platforms to secure higher quality leads and improved results. Your online store acts as your most significant lead generator, ensuring your brand remains prominent in the minds of consumers. By offering a unified perspective on customer interactions and maintaining accountability throughout all operations, we help you streamline your business processes. Embrace the future with a solution that not only boosts your revenue but also strengthens your customer relationships.

Whether you operate as a single or multi-channel enterprise in the B2B, B2C, or both sectors, our open-source CRM software is designed to adapt to any business process or need. Equipped with a comprehensive array of features from the start, our open-source CRM is tailored to enhance conversion rates, boost sales, and elevate customer satisfaction. Monitor the progression of Leads into Opportunities and how those Opportunities transform into Customers. It's essential to comprehend the customer journey to deliver an exceptional experience. Take a moment to watch our video for further insights into our open-source CRM software. Utilize customer information, cultivate relationships, and drive sales growth using our adaptable platform. Scrutinize and evaluate every phase of the customer experience. Effectively manage both qualified and unqualified leads, keep tabs on open and closed opportunities, and assess customer successes and failures to ensure precise forecasting in your company's sales pipeline. Additionally, our platform empowers businesses to make data-driven decisions that enhance overall operational efficiency.

Mosaic facilitates digital interactions through various channels, whether managed by our specialists or utilized independently. Implement once and access everywhere. With Mosaic, your customers can seamlessly automate their conversations with your brand using advanced virtual assistants. Our enterprise-level performance is grounded in deep industry knowledge, catering to businesses of all sizes and sectors. Whether for inbound or outbound communication via voice, text, social media, or email, the cloud-based technology ensures rapid and straightforward activation, allowing you to get started swiftly. Mosaic crafts tailored and effortless experiences for your clients when they reach out to you, akin to having your most proficient employee engaged in every conversation to address inquiries and support transactions. We offer lifecycle managed services through a collaborative and practical method to ensure the effective delivery of Mosaic. Our dedicated Intrado Success Coaches play a crucial role in maintaining and updating the software with the latest controls and capabilities, while also incorporating the best practices in the market to enhance performance and user satisfaction. This comprehensive support further solidifies Mosaic's commitment to excellence in customer engagement.

Apptrop CRM represents a state-of-the-art approach to enhancing your strategies for managing customer relationships. Its intuitive design combined with robust functionalities enables businesses to simplify their processes, monitor leads efficiently, and provide outstanding experiences for customers. By facilitating tailored engagements and automating workflows, Apptrop CRM assists companies of varying scales in increasing sales, enhancing operational efficiency, and nurturing enduring customer connections. Ideal for both emerging startups and well-established businesses, Apptrop CRM serves as an essential tool for refining customer communications and propelling business advancement. Additionally, its adaptability allows organizations to customize the platform to fit their specific needs, ensuring a comprehensive solution for all customer engagement challenges.

Designed to make customer relationship management easier, LeadHeed is a robust all-in-one CRM platform. With the help of its sophisticated sales, marketing, and customer service capabilities, companies can increase client engagement, track conversations, and manage leads more efficiently all inside one centralized system. LeadHeed's user-friendly interface and automation tools make it simple for teams to improve client connections, increase productivity, and streamline processes.

With GuestJoy, you have the power to enhance your guests' experiences exactly as they desire. You can effortlessly create various touchpoints without needing complicated software solutions. By offering room upgrades, you can boost your revenue effectively. Each guest is given the opportunity to tailor their stay to their personal preferences. You can send beautifully crafted emails that contain content tailored specifically to them. It's essential to treat every guest as an individual, communicating in their preferred language, inquiring about their choices, and enabling them to customize their experience. GuestJoy streamlines all facets of the guest journey, ensuring that you can achieve impressive results even with a smaller workforce. We prioritize user experience, striving to make our product as intuitive and user-friendly as possible. Recognizing that technology can sometimes be daunting, we remain available to assist you whenever needed. Once you begin utilizing GuestJoy, you will start witnessing positive results right from the first day, and over time, those improvements will only continue to grow.