Alternatives to Wizu

SlickText is the most popular text messaging platform. SlickText has made text messaging a competitive advantage for businesses since 2012. SlickText's award winning software is used by over 40,000 customers in North America, including ESPN and FedEx. SlickText has two headquarters: Jamestown, NY, and Nashville, TN. Visit slicktext.com to learn more about SlickText.

You can build relationships, loyalty, and make a tangible impact on the business. Automate recording, reporting, and streamline evaluations so you can spend more time leading and coaching. To motivate and engage agents, create shorter feedback loops. Intelligent analytics can help you focus your attention on the most important things. To deliver consistent, exceptional customer experiences, let the voice of your customer guide you. Tune out the noise to find the insights that you need to achieve your contact center goals, and increase business value. Quality managers must coach and monitor employees, on-site or remotely. This includes regular evaluations and training to ensure positive customer interaction, while also monitoring trends and ensuring compliance. A quality program that is successful will help keep employees happy and customers satisfied. Calabrio Quality Management allows for you to fully understand the agent and customer experience.

StoryPulse allows you to engage customers easily through your CRM. It allows salespeople to easily engage with customers to virtually send content and surveys, and effortlessly collect customer data points for analysis and segmentation strategies. Story Pulse, a customer engagement platform, empowers organizations to deliver content and surveys via the internet and tablets. To assess and understand customers, qualitative and quantitative feedback can be collected and analyzed. This is where you can put your content. This text can be edited or removed inline or in module Content settings. You can style this content in the module Design Settings. In the module Advanced settings, you can even apply custom CSS to it. This is where your content will go. This text can be edited or removed inline or in module Content settings. You can style this content in the module Design Settings and apply custom CSS to it in the module Advanced settings.

Your clients' experience with you, especially during "moments in truth", is what fuels their love for you. Active listening at every stage of the customer journey opens the door to a deeper understanding of your customers and a remarkable ability to respond. Measurement of customer experience is a key pillar for implementing successful business strategies. It is well-known that a loyal customer is a customer who is satisfied. We assist organizations in all phases of project implementation, including design and interpretation of results. Design of the customer survey methodology and customer voice program. Continuous data collection from the target audience. Designing dashboards and reports to support action at all levels. Implementation of a feedback loop strategy/post survey follow-up with clients (strategy development, manager training, etc.).

Cisco CX Cloud is your one-stop shop for accessing Cisco and our partners' best practices, insights, and expertise. It's a simple, unified digital experience that allows you to scale at your pace and follow a path to success. The lifecycle journey is guided through use cases. There are simple steps and a checklist to help you get to your business value. Contextual learning is a way to increase knowledge and empower your employees. Telemetry that connects customers, partners, Cisco, and AI/ML to unlock new insights. CX Cloud is the digital platform that supports Success Tracks. Its case-driven guidance can help you achieve your business goals with speed and scale. To improve security and performance, gain new insight into large network infrastructure. Transforming an enterprise network to allow global gummi bear growth and innovation. Assisting a partner to lead the way to achieving transformation client outcomes.

telbee allows you to add voice messaging to your website or create standalone voice recorder URLs that can be shared via social media, podcasts, email, or QR code. Your customers, visitors, and community can communicate their thoughts whenever it suits them, then they can move on with their day. You can listen to or read their messages in 50+ languages in our team's inbox, your email client, or anywhere else via Zapier (coming soon). You can then continue the conversation by speaking - either you or the right person on your team - adding text and images, as well as links if necessary. You can customize your voice channels to suit your brand and usage needs. We make it easy to build human relationships and understanding, whether it's for sales growth and retention, providing support and gathering feedback, collecting information, coaching clients, or any other purpose where listening and relating person-to person is important.

Get actionable guest feedback that actually drives revenue. Find out how your customers feel on- and off-premises. Get more 5-star reviews, get better customer service, and you'll have an easy-button to track and retain them. All customers, regardless of how they interact with your brand, can be collected. 3rd party delivery, online ordering etc. You can easily measure satisfaction 18x faster than with current methods. Ovation's customer chat platform allows your team to instantly engage guests in the moment to solve their problems and win them back. Customers will be delighted by your instant communication. Customer conversations are 16x more effective than online reviews. Our machine learning algorithms can help you identify areas for improvement on- or off-premises. You can gain intelligent insights about your customers to help you target them based upon their behavior characteristics.

With ChatGPT technology and a proven storytelling framework, you can quickly create professional case studies. A short, 5-minute virtual interview can be conducted on behalf of your customer. Any employee in your company who is within close proximity to the customer can take part in the interview. The interview can be answered by members of your Customer Success and Support teams. ChatGPT technology will be used to create a Case Study. It is much easier to validate, edit, and improve the output than it is to start from scratch every time.

You can instantly join, increase conversions, and expand wallet share. Deliver the digital experiences that your customers expect. Our white-labeled solution offers digital account opening, loan origination and cross selling. It integrates with your core banking system. Rapidly rollout charitable financial experiences that increase member engagement, and unlock referrals. Transform your digital user experience and not your back-office systems and processes. Community banks can now open accounts and lend out loans. Pre-fill customer information to apply for additional products.

Get to know your customers better. Learn more about their interests, their shopping habits and identify your VIPs. This will help you spread good word of mouth throughout your community while increasing your revenue. We know you're busy so we have created a comprehensive suite of marketing tools that are easy to use. Froogal offers automated email marketing, social media and customer acquisition to help you turn every customer into a loyal customer. Each Froogal Merchant is provided with one-on-one support by their Merchant Success Manager. This person is dedicated to providing the best Froogal experience. Froogal for consumers allows one to pay all of their bills and redeem their rewards quickly using their mobile device while dining or shopping at their favorite merchants. This eliminates the need to carry cash and cards like debit/credit cards or loyalty cards.

"INSTANTInsight" is a native app for tablets that allows restaurants, hotels, fitness centers, retail shops, etc. to measure customer satisfaction using touch screen tablets. These tablets are displayed at service counters, lobby areas and offices, as well as in entrance halls. The app can be downloaded for free on the Google Play™, and provides access to our "ONE-click On-Site Survey System". Your customers can instantly share their feelings about your products and service by tapping stars or smiling faces on a tablet screen. Two languages simultaneously displayed the survey.

Do you want to grab customers' attention and keep them informed? Beupify offers a variety widgets that you can integrate into your website to notify customers about any updates to their product. The widgets are a great tool to increase your business value and conversion rates. They allow you to keep in touch with customers and build long-term relationships. Customer feedback can be used to improve your brand identity, increase conversion rates, and ultimately create long-term customer relationships. Beupify's targeted notification widgets and eye-catchy widgets make it easy to increase your business value. Beupify's eye-catchy widgets will update your customers with targeted notifications and targeted notifications. Your success is dependent on customer feedback. You need channels to collect task-based feedback from users and analyze their behavior. It will be a joy to see how your business grows, and how your product improves based upon the unique tools and collected feedback.

Our latest cloud-native, modular, open-source, microservices-based, cloud-native CX features state-of-the art customer engagement capabilities, advanced 5G/IoT service delivery, monetization, and design capabilities. Amdocs Customer Experience Suite allows you to build your digital commerce efforts, enhance your customers' digital experience at every touchpoint, and launch advanced 5G offerings to quickly monetize network investments. Our open, modular, microservices-based portfolio, which is aligned to industry standards, will modernize your legacy stack, and accelerate your journey to cloud-native business apps and networks.

Encompass CX offers a flexible B2B customer experience management solution that measures, analyzes and collects all touchpoints throughout a client's lifecycle to determine their customer health. These touchpoints are used to provide insight into your accounts, products and services, enabling you to deliver a superior client experience and go beyond customer satisfaction. Our cloud-based dashboard gives you visibility to customer data and allows you to gain clarity. Increase revenue, identify cross-sell possibilities, reduce churn, and turn at-risk customers into your best clients. Your customers' perceptions of your product or service should be higher than theirs. Encompass-CX collects post-sale data, service metrics, onboarding assessments, support tickets, and email exchanges to give clarity into a company’s account. The ability to measure the client experience is a powerful tool for any company's growth.

Insocial allows you collect customer feedback at any time during the customer journey. This will allow you to gain actionable insights that can help improve your customer experience. Customer Experience (CX - This is the sum of all interactions between an organization and a potential customer. It is based on the customer's experience throughout each interaction compared to the expectations of that potential customer. If this is not the case, loyal customers will not be created and your company won't win over your competitors. At every stage of the customer journey, gather valuable customer feedback. Transform the customer's experiences into real-time information. Then, bring the feedback back your employees. Your online reputation can be instantly improved by using the experiences of your customers via your website, social media channels, and Google's search results (SEO & SEA).

TrustAnalytica offers the best online interaction solution for helping businesses grow and be found online. TrustAnalytica offers a comprehensive business toolkit that can be used to help businesses deliver exceptional customer experiences and retain customers with modern technologies. TrustAnalytica is used by every company, large and small, for internet marketing and reservations, connecting with prospects and customers, and conducting research surveys. TrustAnalytica helps you build your online reputation through automatically generating reviews. TrustAnalytica's reputation-management system sends consumers a text message and a link. It takes only seconds for them to submit reviews. Do not wait for more reviews, instead get out there and obtain them.

Medallia allows users to engage in thoughtful and systematic ways through targeted surveys that are both digital and traditional. Our easy-to-implement survey solutions will ensure that you are gathering relevant and actionable data to make measurable customer impacts. Medallia's AI technology uses machine-learning to analyze structured and unstructured customer survey data. It can uncover sentiment, predict behavior, identify commonalities, and recommend actions to improve customer experiences. Create the most effective surveys to improve customer journeys. You can quickly manage innovation and change in every aspect of your experience management program, from design to emails, questions, and translations. Medallia surveys enable you to

Your remote option: turn paperwork into a digital experience. Engage customers with digital journeys. Optimize and drive revenue growth by gathering data. No coding required. Easy and enjoyable collection of customer data. Accelerate innovation and drive digital transformation. Customer satisfaction and customer experience can be improved. Continuously improve and optimize. Ensure compliance and legal aspects are maintained. Real-time validation of data helps to maintain data integrity. Smoothly distribute products and digitize manual processes quickly and efficiently. Enhance customer experience, empower distribution channels, and eliminate friction from the sales process. Reduce manual data collection, friction, and operational costs while maintaining data integrity. Increase your IT resources, reduce time to market, and empower business users with the ability to quickly create, deploy, and modify digital apps for any financial or insurance service use case.

The Voice of Customer engine is a tool that drives company-wide action. This tool was created for CX leaders who are focused on measurable impact, not survey results. An Early Warning System. Act now while it is still relevant. Data can be used to identify customers, cases, and themes that need your attention. Identify the problems before they become problems. Stop chasing lagging indicators. Move beyond anecdotes and evidence. All customers are eligible to provide feedback, not just those who responded to your survey. You can support priorities with data by using executive and cross-functional reporting. You can choose between always-on and quarterly VoC across any combination of channels. Automated theme detection and impact assessment. Translate qualitative comments into quantitative proof points. Identify repeatable wins and areas for improvement. Plan for resourcing, improve operations, and support peers with hard data. Reduce reporting overhead so that you can focus on customers.

CX can be humanized! Increase response rates in VoC and NPS and CX Management programs by engaging and fully customized interactions. surveys, forms, etc.) These touchpoints can become extensions of your brand. OPINATOR allows you to respond to customer feedback, reduce customer effort, drive value at every touchpoint, and take action on it. Predictive, Prescriptive and Text Analytics, Case Management system and role-based dashboards. Create remarkable interactions and convert customers into advocates. OPINATOR can be managed by yourself, but you can also call upon the Customer Success team to help you with your projects. Customers expect delightful and innovative interactions. Combining technology, creativity, deep customer understanding, and technology can deliver these experiences and increase customer engagement. In the next decade, companies will double their CX efforts. Instead of relying on inefficient surveys, engage your customers with personalized UIs.

Get insights into the most important touchpoints in the customer journey. Take the necessary actions to improve customer satisfaction. To identify potential bottlenecks and improve customer service, measure every interaction with customers. Measuring the willingness of customers and colleagues to recommend your products or services. Identify the most pressing issues and prioritize your actions. You can measure the ease of your product or service experience. Identify the frictions and make it easy. Customers feel different every step of their journey. It is not enough to get feedback once a month. You can identify the most affected touchpoints easily if you collect feedback after each transaction. You can use text analysis to analyze the open-ended feedback from that touchpoint and discover the reason behind friction.

Only messaging channels can provide customers with continuous, convenient, and ongoing conversations. Only Conversocial can provide your brand preemptive, one to one, and scalable conversational CX. Join the top brands around the world who believe in the power and potential of messaging. Conversocial can help you care for your customers. Conversocial makes it easy to resolve service-related issues and increase brand loyalty. Conversocial can help you acquire more customers. Adaptive automation drives commerce by delivering memorable customer experiences and boosting sales. Engage more customers with Conversocial You can retain your customers by sending targeted messages and creating personalized customer experiences through messaging channels. One Conversocial partner used Notify to initiate over 2.5 million two-way conversations. The average open rate was 78% and engagement rate was 8%.

Create a social media connection between potential customers and current customers. They can exchange product information using their preferred method of communication. A vast network of influencers is available to aspiring customers. Brand ambassadors can provide detailed product information and specifications. Your customers will appreciate the easy, automated customer service. Incentivize customers to continue participating in the loyalty program and build a community with certified customers. Targeted marketing campaigns can help you get bottom-of the funnel leads and convert them to higher conversion rates. Customer Empowerment Exchange uses its ability to map potential customers' questions, concerns or doubts regarding a product or service to the source that they feel is most appropriate to answer them.

Artificial Intelligence + Helpdesk Software = Better Relationships. Multi-channel customer service software fully powered by artificial intelligence.

hexa is a platform that collects feedback from customers about their experience with your business. Automated surveys will ask the right questions that reflect your business' needs. You can access your customer feedback via dashboards, reports, and trend graphs. In plain English, you can understand what's working and what's changing. Receive real-time notifications to improve customer satisfaction and manage unhappy customers. If a client is unhappy, you can get real-time notifications on mobile devices. You can turn a bad experience into something positive by taking action.

SmileBack®, the only customer feedback system specifically designed for MSPs, focuses exclusively on customer satisfaction. Instant feedback allows you to save time, optimize your service, and improve the client experience. A customer feedback system based on Net Promoter Score (NPS) and Customer Satisfaction (CSAT), allows you to understand how your customers feel about your services. You can use quantitative and qualitative customer insights to improve your operations, retain customers, and expand your business' reach. To improve service quality and operational efficiency, collect and analyze survey responses. Service gaps can be addressed quickly by identifying customer wins and pain points. Integrate seamlessly into your existing system to automate repetitive tasks. SmileBack®, which we make easy to integrate into your daily workflows, is easier to use and more likely to succeed.

Understanding how customers interact with your company is key to success. This allows you to quickly respond and adapt to their needs. Perch is the best tool for Customer Experience (CX), leaders and their coworkers across the enterprise to see the forest from the trees in order to increase market share, improve customer journey and increase market share. You can track key trends, virtual and human agent performance, customer behavior metrics, and other customer behavior metrics to pro-actively make changes to lower your customer acquisition cost (CAC), and increase customer lifetime worth (LTV). Answer your questions quickly and easily to help you understand what's happening, why it's happening and what to do. To increase conversion and retention, improve the customer journey and manage operations to improve agent productivity and customer satisfaction. Budget allocation for marketing campaigns and lead sources should be determined. To optimize contact rates, determine how to adjust your contact strategy by channel.

The Happ Customer Experience Management platform allows you to quickly understand and respond to customer insights. We understand that every business is different, so we ensure that your customer experience management process is unique. Happ allows you to create your own insight collection process. The Benefits of a Tailor-Made Customer Experience Management Platform: A successful Customer Service program does more than just drive short-term, tactical business improvement. It helps with strategic planning and long-term actions that will ultimately yield a higher return on your investment. Happ helps you measure the right customer experience so you can increase: Customer retention. Employee Engagement. Revenue. Improved business performance is possible through customer experience management. Understanding the expectations of your customers and what is important to their satisfaction will help you prioritize and reduce investment risk. It is easy to gather actionable data from all channels about the customer journey.

Customers should be able to schedule calls when it is most convenient for them and the brand. The agent should have context so that they are better prepared and the customer doesn't have to repeat themselves. Enterprise brands can transform customer experience by connecting deep integrations to their existing technologies in days. You only know how to use any tool. Mindful is committed to providing actionable data to our clients about Mindful's capabilities and how they are being applied in call center activities and customer service metrics. Mindful uses real people to collect data about your callback in order to give you an idea of how Mindful's capabilities impact metrics. This data will give you a better understanding of how Mindful's capabilities are integrated into customer contact activities.

The most comprehensive contact center solution available on the market will improve your customer experience and optimize your company’s time and resources. All communication with clients can be managed from one platform: phone, email and WhatsApp Messenger, Messenger, web chats, SMS, web forms, online forms, or app stores. You can create a unique contact record and then forget about it. The cloud environment allows you to work from any device that has browser access. This protocol offers great sound quality and ease-of-use. Multimodal automatic dialing allows you to make more calls and get them to your destination faster. You can choose from progressive, predictive, or preview dialing to boost your campaigns. Intelligent routing allows you to manage inbound calls easily and productively. Voicemails, voicemails, and integration with outbound channels can all be managed from the same desktop.

DailyStory is a digital marketing automation platform that combines all the tools you need to create, manage, automate, and measure successful digital marketing campaigns. It's simple and easy to use. Included: * Audience segmentation * Personalization of Audience * Email marketing * SMS / Text Message Marketing * Push notification marketing * Landing Pages * Notifications and visitor tracking * Popups * Integration of forms and web site * Extensive reporting & analytics ... and many more! DailyStory integrates with many popular platforms like Salesforce, Telligent Community and MINDBODY. Zapier is available for integration with almost any software platform.

Create a better digital experience Our digital experience intelligence platform (DXI), provides a complete picture that will help you drive digital growth and transformation. Based on user experience data, make smarter digital decisions. FullStory's platform combines the qualitative and quantitative in real-time, eliminating any blind spots in your data. You can identify revenue-impacting issues and understand how many customers are affected. This data can then be contextualized with real user sessions. Engineers can be empowered with the data they need in order to efficiently and effectively identify, troubleshoot and fix bugs. To keep customers coming back, confidently improve and iterate your digital experiences. FullStory provides a comprehensive set of DX data in an easy-to-use and accessible platform. FullStory can be used by both technical and non-technical teams to get the information they need. This reduces costly back-and forth and increases throughput.

Marketing, sales and service: BSI CX helps you find, win, retain and understand customers. Perfect customer journeys can be designed, executed and optimized. All of it is cross-departmental and personalized for each customer across all touchpoints. It's fully automated for exceptional and emotional experiences. BSI makes personalized customer management possible at all touchpoints. Your customers will always be able to tell you at what stage of their lives they are. Everyday life is the best trigger. BSI's trigger-based approach allows you to respond quickly to relevant events (life) and tell your customers the right story.

IdeaCloud is a new combination of technology and services that help brands find new customers and retain them through an interactive platform. IdeaCloud is an interactive storytelling platform. It elevates technology discussions by providing a context that customers can understand. IdeaCloud uses a cloud-based trigger system that is patent-pending to create vivid visualizations of technology. It can be used across multiple screens and devices by simply touching, touching, or swiping. IdeaCloud is a powerful technology, enhanced by expert collaborators and visual storytellers. They create stories that combine animation, mobile apps, and a wide range of digital formats to bring life to use cases. IdeaCloud simulations are great for keynotes, sales meetings and tradeshows. They open up the audience to the experience and connect them in thoughtful ways.

We are the world's strongest visual insights engine. We help you transform data into insight and insights into stories that drive action. Confirmit was developed by insight professionals in Voice of the Customer and Voice of the Employee. It is a self-service technology that allows you to unlock powerful insights and create compelling stories that will drive action. Our visual insights engine is always on and designed to assist savvy insight professionals. You can quickly uncover deeper insights, inspire action and dominate your market. Our end-to-end solution streamlines your CX program. It centralizes data and transforms insights into visual stories that drive action. Our services are flexible and comprehensive, just like our technology. Break down barriers, provide mind-blowing insight, and drive action that turbocharges business! We are your partner, a part of your team, and will help you to use our solutions.

Webex Experience Management (formerly CloudCherry), is an amazing Experience Management platform built on the cloud. It is mobile-friendly and offers real-time analytics. Internal application engineering was designed to give users powerful features that predict and anticipate customer behavior, which can be used to drive profitability and recommendations. You can improve customer experience and gain insight into customer journeys by mapping customer experiences across all touchpoints within your organization. Make informed decisions about how to improve customer and employee experiences. This will help you create positive business outcomes. Understanding the customer journey is possible by breaking down data silos within your business applications and turning all data about customers into human stories. Contact center agents can have full visibility into customer feedback, metrics, customer journey experiences, and customer feedback.

MirrorWave helps you build profitable customer relationships. Our powerful relationship feedback system allows you to ask less and do more. We monitor individuals over time, asking the same three questions to help us understand what has changed and why. Our world-first longitudinal platform is used to do this. It builds individual relationships over time and allows clients to get into a rhythm by listening and taking action. MirrorWave is designed for businesses that are serious about building lasting customer relationships with individual customers or strategic accounts.

Our global team of consultants and analysts is made up of top talent from around the globe and has access to state-of-the art data environments. We think differently about solving problems and finding solutions in each engagement. We value insights over information and recommend actions over recommendations. To uncover hidden stories in customer data, expand your analytics lens. Global delivery, innovative techniques and proprietary platforms that allow you to uncover big ideas with great business value. Advanced techniques can be used to extract insights from recordings and chats, e-mails, posts, messages, chats, and other unstructured data. We are the industry leader in using speech to monitor interactions, and automate quality processes. Our analysts have access to taxonomies, sentiment, as well as insights, using proprietary software. Rethink how you collect, manage, analyze, and interpret customer engagement data. We will help you determine who, what, and how customers interact with your company, then integrate analytics into your decision-making.

CallMiner Eureka uses Artificial Intelligence and Machine Learning to analyze every customer interaction across all channels and uncover actionable intelligence. CallMiner Eureka is constantly improving and expanding to ensure our customers have the best tools to maximize their ROI. Analytics workbench, category, scoring configuration, and discovery. Direct performance feedback via the portal for agent/supervisors. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture is used for speech analytics. Redaction of sensitive data and PCI from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. The speech analytics data story is brought to life. Enhance customer experience Communicate with your customers using the preferred channels. Customer insights can help you power your business. Optimize results.

The only platform you will ever need for life underwriting is s360. Complete underwriting workbench with Automated Underwriting, Predictive Models, Tele and Video Interviews, Accelerated Underwriting, and API-integrated Paramedical Exam Report Collection - Have full control over your Case Pipeline and operate elegantly and independently. It was designed using a data-focused approach to provide deeper underwriting insight. It converts your unstructured medical data into structured insights. It is rich in risk analysis channels, including predictive models, interviews and automated underwriting.

Engage more quality prospects with ion, the best interactive platform to create data-driven experience without any developer code or tech-savvy resources. You can now use your existing team and existing content to create experiences that drive results. These are some of the top brands' case studies! ion offers a wide range of services that will increase your bandwidth and get the results you want without affecting your budget, time, or schedule. Our platform and experience are used to create award-winning work. We'll even create it for you if you don’t have the time or desire to create your own interactive, data driven experiences.

AI can help you create amazing experiences. It can be difficult to design and deliver the perfect customer experience. Adobe Sensei makes it easy with AI and machine learning. It helps you create effortlessly, make informed choices, and target marketing to achieve better results. See our new video to learn more about Adobe Sensei.

Experiture makes it easy for customers to have truly personalized customer experiences via omnichannel messages across email and social media. Experiture pioneered a single platform that enables customers to have a seamless customer experience. This includes targeted, real-time and trigger-based email, SMS, direct mail, social including geo-location, push messaging, and SMS. Our expertise includes creating and delivering Omni-Channel marketing campaigns for healthcare, finance, gaming, automotive, and many other industries.

Centriam allows you to quickly and economically go from raw data to insight and action, allowing you to reduce churn as well as take advantage of upsell opportunities. Data and customer behavior will decide when and how feedback should be collected. Centriam allows you to create highly targeted, personalized feedback collection campaigns that are triggered by specific customer actions. To fully understand customer pain points, link feedback to customer profile data. Keep the loop closed where it is most important. Based on customer feedback and customer insights, design targeted follow-up communications. Your customers expect you to quickly address their problems. Connect Centriam with disparate systems to create feedback triggers based upon customer actions and insights. Follow-up rules can be created based on customer feedback, text analysis, and customer profile. Prioritize which customers you want to follow up with.

You can improve the efficiency of customer service by ensuring perfect interlocking all incoming channels. Customers expect excellent customer service, prompt responses and clear answers from you. They don't differentiate between online and offline channels. Good service teams are attentive to their customers and offer them the same contact channels whether they're via e-mail or facebook. They go where their customers need them to. According to a PwC survey, German call and contact centers receive 25 million customer inquiries each day. This is quite a number. Smart support is essential to keep the flood of inquiries from becoming a structural chaos. ReplyOne digitally links all customer inquiries, evaluates them and forwards them to the appropriate service representative. All of this happens in a single interface that is cross-channel, intuitively designed, and user-friendly.

First Insight is a next-generation decision platform that allows designers, merchants and brand managers, buyers and marketing teams to answer key questions every day. First Insight engages consumers with digital surveys designed for the retail sector. First Insight's digital platform (InsightSUITE), is used by retail leaders to drive growth and unlock value from their customers. Our solution collects no-party voice data from customers and combines it to create financial goals. Why First Insight? First Insight's digital engagement module allows you to engage prospects, customers, consumers, and employees through a simple, immersive, browser-based user interface. Voice of the Customer software collects feedback via surveys, sentiment ratings, valuations and open comments. Enterprises can personalize the engagement by using their branding, incentives, and links from one platform.

VirtlX, a SaaS solution that can be customized to support multi-industry business performance is available to all businesses. VirtlX provides a strong ROI and quantifiable deliverables & insight to help in decision-making towards a people-centric and successful business. A simple approach to employee and customer sentiment, as well as in-house training. Flexible commitment terms and cost-effective subscription model. To be successful in marketing, a company must understand customer engagement, feedback, experience, and loyalty patterns. VirtlXPerceive is a time-saving and cost-effective method that allows marketing personnel to gather these data points in real time and present this data in clear graphical formats. It has been proven that revenue growth is correlated with the Net Promoter Score (NPS), or Net Promoter Score (NPS). It is widely used by Fortune 500 companies as well as other organizations.

Software that can be used to cross-functionally. Automate customer insights reporting and case handoffs to internal departments. A company-wide focus can be given to key user issues. Create custom dashboards for specific issues. All cases and data contexts for any issue customers may encounter are pulled together. To get to the bottom, we can all work together from the same screen. You can measure customer sentiment on any topic. You can go beyond NPS and CSAT to quantify issue value using the $. You can solve customer problems faster by using themes. You can quickly create a batch of cases that is representative of the problem you are trying to solve. OmniPanel pulls information from your helpdesk or connected data sources to speed up your workflow. Never create the same report twice. Create custom CX dashboards that address the unique issues of your business and let them run on their own. No more tracking warranty claims, manufacturing mishaps or missing items, nor any other customer bottleneck.

FuzeDigital is based in Seattle, Wa. and offers a cloud-based, modular software solution that makes it easy for customers, staff, members, partners, and other stakeholders to get consistent, INSIGHTFUL and prompt ANSWERS across all channels and devices. Our proprietary knowledge sharing and support platform features modules for Self Service, Assisted Help, Feedback Management, Online Community and Gamification. All stakeholders can be supported from one, fully integrated, highly customizable solution. Pay only for what you use and use our servers, platforms such as Amazon's AWS or your own servers. Take your support to the next level. To remain competitive, you must provide consistent, accurate, concise, prompt support across all channels and on any device. Recent studies show that 75% of people want it, with many using their smart phone.

Cloud4Feed offers omnichannel options for feedback collection. Customize the channel to match your customer touchpoints, and you will receive a large number of customer comments. By customizing the feedback triggering frequencies based on the processing time intervals of the touchpoints, you can prevent the delivery of a large number of surveys to customers. Set validity periods for feedback surveys. Set up reminders for customers who haven't yet provided feedback. Retailers can easily receive feedback from customers about their expectations of the store, brand, or store's appearance. They can also request specific products/services. In the automotive industry, feedback from customers is collected at various contact points and then reported to managers so that they can take action. Customers who have received service are contacted as soon as possible using the most appropriate channel.