Alternatives to Wizu

Elevio is a knowledge platform that allows companies to capture, deliver, measure, and develop their product knowledge. We help teams grow and assist them in reducing their support load. Enterprise teams can also use our services to better manage their knowledge needs. Give your customers contextual answers or give your support agents the right information as they need it. You can reduce support load, increase customer success, and create custom knowledge experiences that fit your product. Is your team utilising Knowledge Centred Service (KCS)? Hub allows your entire team to collaborate to ensure that your documents are accurate, up-to-date, and as detailed, as you need them to be. It is based on user feedback and data analysis and serves as the backbone for user education.

SlickText is the most popular text messaging platform. SlickText has made text messaging a competitive advantage for businesses since 2012. SlickText's award winning software is used by over 40,000 customers in North America, including ESPN and FedEx. SlickText has two headquarters: Jamestown, NY, and Nashville, TN. Visit slicktext.com to learn more about SlickText.

Cisco CX Cloud is your one-stop shop for accessing Cisco and our partners' best practices, insights, and expertise. It's a simple, unified digital experience that allows you to scale at your pace and follow a path to success. The lifecycle journey is guided through use cases. There are simple steps and a checklist to help you get to your business value. Contextual learning is a way to increase knowledge and empower your employees. Telemetry that connects customers, partners, Cisco, and AI/ML to unlock new insights. CX Cloud is the digital platform that supports Success Tracks. Its case-driven guidance can help you achieve your business goals with speed and scale. To improve security and performance, gain new insight into large network infrastructure. Transforming an enterprise network to allow global gummi bear growth and innovation. Assisting a partner to lead the way to achieving transformation client outcomes.

Discuss.io is a smart platform that allows global brands and agencies to plan, execute, and share qualitative research conversations at scale. We assist enterprise market researchers, UX specialists, product managers, sales professionals and brand managers in accelerating consumer conversations and streamlining the workflow. Key features include live video interviews and mobile screen sharing, interactive whiteboards and powerful tagging. You can quickly create highlights reels that highlight key moments and save hours of video. We offer a wide range of market research services, including moderation, human translations, recruiting, and program management through our marketplace.

Your clients' experience with you, especially during "moments in truth", is what fuels their love for you. Active listening at every stage of the customer journey opens the door to a deeper understanding of your customers and a remarkable ability to respond. Measurement of customer experience is a key pillar for implementing successful business strategies. It is well-known that a loyal customer is a customer who is satisfied. We assist organizations in all phases of project implementation, including design and interpretation of results. Design of the customer survey methodology and customer voice program. Continuous data collection from the target audience. Designing dashboards and reports to support action at all levels. Implementation of a feedback loop strategy/post survey follow-up with clients (strategy development, manager training, etc.).

You can build relationships, loyalty, and make a tangible impact on the business. Automate recording, reporting, and streamline evaluations so you can spend more time leading and coaching. To motivate and engage agents, create shorter feedback loops. Intelligent analytics can help you focus your attention on the most important things. To deliver consistent, exceptional customer experiences, let the voice of your customer guide you. Tune out the noise to find the insights that you need to achieve your contact center goals, and increase business value. Quality managers must coach and monitor employees, on-site or remotely. This includes regular evaluations and training to ensure positive customer interaction, while also monitoring trends and ensuring compliance. A quality program that is successful will help keep employees happy and customers satisfied. Calabrio Quality Management allows for you to fully understand the agent and customer experience.

StoryPulse allows you to engage customers easily through your CRM. It allows salespeople to easily engage with customers to virtually send content and surveys, and effortlessly collect customer data points for analysis and segmentation strategies. Story Pulse, a customer engagement platform, empowers organizations to deliver content and surveys via the internet and tablets. To assess and understand customers, qualitative and quantitative feedback can be collected and analyzed. This is where you can put your content. This text can be edited or removed inline or in module Content settings. You can style this content in the module Design Settings. In the module Advanced settings, you can even apply custom CSS to it. This is where your content will go. This text can be edited or removed inline or in module Content settings. You can style this content in the module Design Settings and apply custom CSS to it in the module Advanced settings.

telbee allows you to add voice messaging to your website or create standalone voice recorder URLs that can be shared via social media, podcasts, email, or QR code. Your customers, visitors, and community can communicate their thoughts whenever it suits them, then they can move on with their day. You can listen to or read their messages in 50+ languages in our team's inbox, your email client, or anywhere else via Zapier (coming soon). You can then continue the conversation by speaking - either you or the right person on your team - adding text and images, as well as links if necessary. You can customize your voice channels to suit your brand and usage needs. We make it easy to build human relationships and understanding, whether it's for sales growth and retention, providing support and gathering feedback, collecting information, coaching clients, or any other purpose where listening and relating person-to person is important.

IdeaCloud is a new combination of technology and services that help brands find new customers and retain them through an interactive platform. IdeaCloud is an interactive storytelling platform. It elevates technology discussions by providing a context that customers can understand. IdeaCloud uses a cloud-based trigger system that is patent-pending to create vivid visualizations of technology. It can be used across multiple screens and devices by simply touching, touching, or swiping. IdeaCloud is a powerful technology, enhanced by expert collaborators and visual storytellers. They create stories that combine animation, mobile apps, and a wide range of digital formats to bring life to use cases. IdeaCloud simulations are great for keynotes, sales meetings and tradeshows. They open up the audience to the experience and connect them in thoughtful ways.

With ChatGPT technology and a proven storytelling framework, you can quickly create professional case studies. A short, 5-minute virtual interview can be conducted on behalf of your customer. Any employee in your company who is within close proximity to the customer can take part in the interview. The interview can be answered by members of your Customer Success and Support teams. ChatGPT technology will be used to create a Case Study. It is much easier to validate, edit, and improve the output than it is to start from scratch every time.

You can instantly join, increase conversions, and expand wallet share. Deliver the digital experiences that your customers expect. Our white-labeled solution offers digital account opening, loan origination and cross selling. It integrates with your core banking system. Rapidly rollout charitable financial experiences that increase member engagement, and unlock referrals. Transform your digital user experience and not your back-office systems and processes. Community banks can now open accounts and lend out loans. Pre-fill customer information to apply for additional products.

CallMiner Eureka uses Artificial Intelligence and Machine Learning to analyze every customer interaction across all channels and uncover actionable intelligence. CallMiner Eureka is constantly improving and expanding to ensure our customers have the best tools to maximize their ROI. Analytics workbench, category, scoring configuration, and discovery. Direct performance feedback via the portal for agent/supervisors. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture is used for speech analytics. Redaction of sensitive data and PCI from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. The speech analytics data story is brought to life. Enhance customer experience Communicate with your customers using the preferred channels. Customer insights can help you power your business. Optimize results.

"INSTANTInsight" is a native app for tablets that allows restaurants, hotels, fitness centers, retail shops, etc. to measure customer satisfaction using touch screen tablets. These tablets are displayed at service counters, lobby areas and offices, as well as in entrance halls. The app can be downloaded for free on the Google Play™, and provides access to our "ONE-click On-Site Survey System". Your customers can instantly share their feelings about your products and service by tapping stars or smiling faces on a tablet screen. Two languages simultaneously displayed the survey.

MirrorWave helps you build profitable customer relationships. Our powerful relationship feedback system allows you to ask less and do more. We monitor individuals over time, asking the same three questions to help us understand what has changed and why. Our world-first longitudinal platform is used to do this. It builds individual relationships over time and allows clients to get into a rhythm by listening and taking action. MirrorWave is designed for businesses that are serious about building lasting customer relationships with individual customers or strategic accounts.

Our latest cloud-native, modular, open-source, microservices-based, cloud-native CX features state-of-the art customer engagement capabilities, advanced 5G/IoT service delivery, monetization, and design capabilities. Amdocs Customer Experience Suite allows you to build your digital commerce efforts, enhance your customers' digital experience at every touchpoint, and launch advanced 5G offerings to quickly monetize network investments. Our open, modular, microservices-based portfolio, which is aligned to industry standards, will modernize your legacy stack, and accelerate your journey to cloud-native business apps and networks.

Get to know your customers better. Learn more about their interests, their shopping habits and identify your VIPs. This will help you spread good word of mouth throughout your community while increasing your revenue. We know you're busy so we have created a comprehensive suite of marketing tools that are easy to use. Froogal offers automated email marketing, social media and customer acquisition to help you turn every customer into a loyal customer. Each Froogal Merchant is provided with one-on-one support by their Merchant Success Manager. This person is dedicated to providing the best Froogal experience. Froogal for consumers allows one to pay all of their bills and redeem their rewards quickly using their mobile device while dining or shopping at their favorite merchants. This eliminates the need to carry cash and cards like debit/credit cards or loyalty cards.

TrustAnalytica offers the best online interaction solution for helping businesses grow and be found online. TrustAnalytica offers a comprehensive business toolkit that can be used to help businesses deliver exceptional customer experiences and retain customers with modern technologies. TrustAnalytica is used by every company, large and small, for internet marketing and reservations, connecting with prospects and customers, and conducting research surveys. TrustAnalytica helps you build your online reputation through automatically generating reviews. TrustAnalytica's reputation-management system sends consumers a text message and a link. It takes only seconds for them to submit reviews. Do not wait for more reviews, instead get out there and obtain them.

Experiture makes it easy for customers to have truly personalized customer experiences via omnichannel messages across email and social media. Experiture pioneered a single platform that enables customers to have a seamless customer experience. This includes targeted, real-time and trigger-based email, SMS, direct mail, social including geo-location, push messaging, and SMS. Our expertise includes creating and delivering Omni-Channel marketing campaigns for healthcare, finance, gaming, automotive, and many other industries.

Insocial allows you collect customer feedback at any time during the customer journey. This will allow you to gain actionable insights that can help improve your customer experience. Customer Experience (CX - This is the sum of all interactions between an organization and a potential customer. It is based on the customer's experience throughout each interaction compared to the expectations of that potential customer. If this is not the case, loyal customers will not be created and your company won't win over your competitors. At every stage of the customer journey, gather valuable customer feedback. Transform the customer's experiences into real-time information. Then, bring the feedback back your employees. Your online reputation can be instantly improved by using the experiences of your customers via your website, social media channels, and Google's search results (SEO & SEA).

Encompass CX offers a flexible B2B customer experience management solution that measures, analyzes and collects all touchpoints throughout a client's lifecycle to determine their customer health. These touchpoints are used to provide insight into your accounts, products and services, enabling you to deliver a superior client experience and go beyond customer satisfaction. Our cloud-based dashboard gives you visibility to customer data and allows you to gain clarity. Increase revenue, identify cross-sell possibilities, reduce churn, and turn at-risk customers into your best clients. Your customers' perceptions of your product or service should be higher than theirs. Encompass-CX collects post-sale data, service metrics, onboarding assessments, support tickets, and email exchanges to give clarity into a company’s account. The ability to measure the client experience is a powerful tool for any company's growth.

Medallia allows users to engage in thoughtful and systematic ways through targeted surveys that are both digital and traditional. Our easy-to-implement survey solutions will ensure that you are gathering relevant and actionable data to make measurable customer impacts. Medallia's AI technology uses machine-learning to analyze structured and unstructured customer survey data. It can uncover sentiment, predict behavior, identify commonalities, and recommend actions to improve customer experiences. Create the most effective surveys to improve customer journeys. You can quickly manage innovation and change in every aspect of your experience management program, from design to emails, questions, and translations. Medallia surveys enable you to

Do you want to grab customers' attention and keep them informed? Beupify offers a variety widgets that you can integrate into your website to notify customers about any updates to their product. The widgets are a great tool to increase your business value and conversion rates. They allow you to keep in touch with customers and build long-term relationships. Customer feedback can be used to improve your brand identity, increase conversion rates, and ultimately create long-term customer relationships. Beupify's targeted notification widgets and eye-catchy widgets make it easy to increase your business value. Beupify's eye-catchy widgets will update your customers with targeted notifications and targeted notifications. Your success is dependent on customer feedback. You need channels to collect task-based feedback from users and analyze their behavior. It will be a joy to see how your business grows, and how your product improves based upon the unique tools and collected feedback.

Get insights into the most important touchpoints in the customer journey. Take the necessary actions to improve customer satisfaction. To identify potential bottlenecks and improve customer service, measure every interaction with customers. Measuring the willingness of customers and colleagues to recommend your products or services. Identify the most pressing issues and prioritize your actions. You can measure the ease of your product or service experience. Identify the frictions and make it easy. Customers feel different every step of their journey. It is not enough to get feedback once a month. You can identify the most affected touchpoints easily if you collect feedback after each transaction. You can use text analysis to analyze the open-ended feedback from that touchpoint and discover the reason behind friction.

The Voice of Customer engine is a tool that drives company-wide action. This tool was created for CX leaders who are focused on measurable impact, not survey results. An Early Warning System. Act now while it is still relevant. Data can be used to identify customers, cases, and themes that need your attention. Identify the problems before they become problems. Stop chasing lagging indicators. Move beyond anecdotes and evidence. All customers are eligible to provide feedback, not just those who responded to your survey. You can support priorities with data by using executive and cross-functional reporting. You can choose between always-on and quarterly VoC across any combination of channels. Automated theme detection and impact assessment. Translate qualitative comments into quantitative proof points. Identify repeatable wins and areas for improvement. Plan for resourcing, improve operations, and support peers with hard data. Reduce reporting overhead so that you can focus on customers.

CX can be humanized! Increase response rates in VoC and NPS and CX Management programs by engaging and fully customized interactions. surveys, forms, etc.) These touchpoints can become extensions of your brand. OPINATOR allows you to respond to customer feedback, reduce customer effort, drive value at every touchpoint, and take action on it. Predictive, Prescriptive and Text Analytics, Case Management system and role-based dashboards. Create remarkable interactions and convert customers into advocates. OPINATOR can be managed by yourself, but you can also call upon the Customer Success team to help you with your projects. Customers expect delightful and innovative interactions. Combining technology, creativity, deep customer understanding, and technology can deliver these experiences and increase customer engagement. In the next decade, companies will double their CX efforts. Instead of relying on inefficient surveys, engage your customers with personalized UIs.

Your remote option: turn paperwork into a digital experience. Engage customers with digital journeys. Optimize and drive revenue growth by gathering data. No coding required. Easy and enjoyable collection of customer data. Accelerate innovation and drive digital transformation. Customer satisfaction and customer experience can be improved. Continuously improve and optimize. Ensure compliance and legal aspects are maintained. Real-time validation of data helps to maintain data integrity. Smoothly distribute products and digitize manual processes quickly and efficiently. Enhance customer experience, empower distribution channels, and eliminate friction from the sales process. Reduce manual data collection, friction, and operational costs while maintaining data integrity. Increase your IT resources, reduce time to market, and empower business users with the ability to quickly create, deploy, and modify digital apps for any financial or insurance service use case.

Employees can be empowered to improve customer experience. Use an experience management platform to amplify your Voice of Customer initiatives. It converts customer feedback into real time insights and actions across the entire organization. Improve outcomes and drive action. Motivate and empower frontline staff with personalized dashboards and KPIs to encourage them to take action. Close the loop with case management to recover customers at-risk. Get immediate action through real-time alerts. Comprehensive feedback collection. Automate feedback collection across channels and touchpoints. Unify operational and customer data into one enterprise view. Personalised event-triggered surveys allow you to engage customers right now. Focus your feedback on the most important moments of complaints management. In-depth insights and analysis. Flexible reporting dashboards provide relevant insights for each employee and business area.

Create a social media connection between potential customers and current customers. They can exchange product information using their preferred method of communication. A vast network of influencers is available to aspiring customers. Brand ambassadors can provide detailed product information and specifications. Your customers will appreciate the easy, automated customer service. Incentivize customers to continue participating in the loyalty program and build a community with certified customers. Targeted marketing campaigns can help you get bottom-of the funnel leads and convert them to higher conversion rates. Customer Empowerment Exchange uses its ability to map potential customers' questions, concerns or doubts regarding a product or service to the source that they feel is most appropriate to answer them.

You can exceed the expectations of your patients and gain new levels growth and loyalty. The next-generation Consumer Experience technology from Press Ganey will revolutionize patient acquisition, retention and reputation management in your healthcare organization. Press Ganey announced that it has acquired SPH Analytics (SPH), a national leader in measuring and engaging members for the insurance industry. Press Ganey will combine SPH's rich member data with its industry-leading patient data to bring together previously disparate payer and provider insights to achieve optimal healthcare outcomes. Your dedicated Press Ganey success team will be there to help you every step of your journey. Our clients are at the forefront in healthcare thanks to our continued investment in cutting-edge technology and top talent.

VirtlX, a SaaS solution that can be customized to support multi-industry business performance is available to all businesses. VirtlX provides a strong ROI and quantifiable deliverables & insight to help in decision-making towards a people-centric and successful business. A simple approach to employee and customer sentiment, as well as in-house training. Flexible commitment terms and cost-effective subscription model. To be successful in marketing, a company must understand customer engagement, feedback, experience, and loyalty patterns. VirtlX is a time-saving and cost-effective method that allows marketing personnel to gather these data points in real time and present this data in clear graphical formats. It has been proven that revenue growth is correlated with the Net Promoter Score (NPS), or Net Promoter Score (NPS). It is widely used by Fortune 500 companies as well as other organizations.

Involve.me is an interactive content builder that you can drag and drop to fit every stage of your funnel. Marketers, entrepreneurs, and publishers can use involve.me for creating engaging quizzes and calculators, lead capture forms, landing pages, and other content. PayPal and Stripe payments can also be collected from involve.me content. Include.me's most popular features are: – Partial Submissions to recover lost leads and gather more data; – Hidden Fields to personalize content to existing contacts; – Answer Piping to pull text form answers into page content; Logic Jump to skip unnecessary questions or steps; - Multiple Outcomes for custom redirects; - Engagement Analytics to diagnose your content and fix it.

First Insight is a next-generation decision platform that allows designers, merchants and brand managers, buyers and marketing teams to answer key questions every day. First Insight engages consumers with digital surveys designed for the retail sector. First Insight's digital platform (InsightSUITE), is used by retail leaders to drive growth and unlock value from their customers. Our solution collects no-party voice data from customers and combines it to create financial goals. Why First Insight? First Insight's digital engagement module allows you to engage prospects, customers, consumers, and employees through a simple, immersive, browser-based user interface. Voice of the Customer software collects feedback via surveys, sentiment ratings, valuations and open comments. Enterprises can personalize the engagement by using their branding, incentives, and links from one platform.

Every experience should be tested and optimized. Adobe gives you the entire optimization engine, including AI-powered testing, personalization and automation at scale. This allows you to find the individual in every haystack. Then, delight them. The best experiences are always personal. To give the best experience on every channel, use our unified, progressive profile. It's not possible to run isolated tests in silos. Instead, test everything via every channel. Modern optimization is dependent on AI. With just one click, you can test and personalize every visitor using artificial intelligence. You need exceptional tools to create exceptional customer experiences.

hexa is a platform that collects feedback from customers about their experience with your business. Automated surveys will ask the right questions that reflect your business' needs. You can access your customer feedback via dashboards, reports, and trend graphs. In plain English, you can understand what's working and what's changing. Receive real-time notifications to improve customer satisfaction and manage unhappy customers. If a client is unhappy, you can get real-time notifications on mobile devices. You can turn a bad experience into something positive by taking action.

Numr CXM is able to decode customer emotions and offer you intelligent strategies for increasing sales and reducing customer loss. AI surveys, smart dashboards and automated action plans help us to understand and meet your customer's needs. Our innovative AI-powered platform is reshaping customer experience. Our technology digs deep into customer interactions and uses generative AI to have meaningful conversations that reveal underlying emotions and decisions that drive customer behavior. We deliver granular insights correlated with ROI that help businesses make informed decisions. We are experts at transforming complex data to actionable strategies that enable our clients to meet and exceed customer expectations, as well as drive growth. We offer a 360 degree view of your customer interactions, gathering insights from AI surveys, live chats, and sales calls.

Artificial Intelligence + Helpdesk Software = Better Relationships. Multi-channel customer service software fully powered by artificial intelligence.

Customers should be able to schedule calls when it is most convenient for them and the brand. The agent should have context so that they are better prepared and the customer doesn't have to repeat themselves. Enterprise brands can transform customer experience by connecting deep integrations to their existing technologies in days. You only know how to use any tool. Mindful is committed to providing actionable data to our clients about Mindful's capabilities and how they are being applied in call center activities and customer service metrics. Mindful uses real people to collect data about your callback in order to give you an idea of how Mindful's capabilities impact metrics. This data will give you a better understanding of how Mindful's capabilities are integrated into customer contact activities.

Avaya OneCloud CAaS makes it easy for employees and customers to connect all their communication channels, including voice, video, chat, messaging and chat. It brings together resources, insights, and teams to improve contact center performance and experience. Avaya OneCloud CCaaS combines everything so you can create connected experiences both for customers and employees. Match customers with the best employees by using business rules, external and internal contexts, and desired outcomes. Converged communications that break down silos between the front- and back-offices can improve team collaboration.

SmileBack®, the only customer feedback system specifically designed for MSPs, focuses exclusively on customer satisfaction. Instant feedback allows you to save time, optimize your service, and improve the client experience. A customer feedback system based on Net Promoter Score (NPS) and Customer Satisfaction (CSAT), allows you to understand how your customers feel about your services. You can use quantitative and qualitative customer insights to improve your operations, retain customers, and expand your business' reach. To improve service quality and operational efficiency, collect and analyze survey responses. Service gaps can be addressed quickly by identifying customer wins and pain points. Integrate seamlessly into your existing system to automate repetitive tasks. SmileBack®, which we make easy to integrate into your daily workflows, is easier to use and more likely to succeed.

Get actionable guest feedback that actually drives revenue. Find out how your customers feel on- and off-premises. Get more 5-star reviews, get better customer service, and you'll have an easy-button to track and retain them. All customers, regardless of how they interact with your brand, can be collected. 3rd party delivery, online ordering etc. You can easily measure satisfaction 18x faster than with current methods. Ovation's customer chat platform allows your team to instantly engage guests in the moment to solve their problems and win them back. Customers will be delighted by your instant communication. Customer conversations are 16x more effective than online reviews. Our machine learning algorithms can help you identify areas for improvement on- or off-premises. You can gain intelligent insights about your customers to help you target them based upon their behavior characteristics.

People expect businesses to communicate digitally in their personal lives. You should be able to meet their needs at the point they need you and provide support in the channels they prefer to keep them coming back. You can quickly see what customers are thinking and provide context to help you understand their needs. Customers don't want help from someone who has to jump through hoops. With intelligent virtual assistants and knowledgeable live agents, customers can be assisted in a more intuitive way. Reduce unnecessary repetition by customer and agent and eliminate ambiguity through CoBrowsing.

The Happ Customer Experience Management platform allows you to quickly understand and respond to customer insights. We understand that every business is different, so we ensure that your customer experience management process is unique. Happ allows you to create your own insight collection process. The Benefits of a Tailor-Made Customer Experience Management Platform: A successful Customer Service program does more than just drive short-term, tactical business improvement. It helps with strategic planning and long-term actions that will ultimately yield a higher return on your investment. Happ helps you measure the right customer experience so you can increase: Customer retention. Employee Engagement. Revenue. Improved business performance is possible through customer experience management. Understanding the expectations of your customers and what is important to their satisfaction will help you prioritize and reduce investment risk. It is easy to gather actionable data from all channels about the customer journey.

DailyStory is a digital marketing automation platform that combines all the tools you need to create, manage, automate, and measure successful digital marketing campaigns. It's simple and easy to use. Included: * Audience segmentation * Personalization of Audience * Email marketing * SMS / Text Message Marketing * Push notification marketing * Landing Pages * Notifications and visitor tracking * Popups * Integration of forms and web site * Extensive reporting & analytics ... and many more! DailyStory integrates with many popular platforms like Salesforce, Telligent Community and MINDBODY. Zapier is available for integration with almost any software platform.

The most comprehensive contact center solution available on the market will improve your customer experience and optimize your company’s time and resources. All communication with clients can be managed from one platform: phone, email and WhatsApp Messenger, Messenger, web chats, SMS, web forms, online forms, or app stores. You can create a unique contact record and then forget about it. The cloud environment allows you to work from any device that has browser access. This protocol offers great sound quality and ease-of-use. Multimodal automatic dialing allows you to make more calls and get them to your destination faster. You can choose from progressive, predictive, or preview dialing to boost your campaigns. Intelligent routing allows you to manage inbound calls easily and productively. Voicemails, voicemails, and integration with outbound channels can all be managed from the same desktop.

We are the world's strongest visual insights engine. We help you transform data into insight and insights into stories that drive action. Confirmit was developed by insight professionals in Voice of the Customer and Voice of the Employee. It is a self-service technology that allows you to unlock powerful insights and create compelling stories that will drive action. Our visual insights engine is always on and designed to assist savvy insight professionals. You can quickly uncover deeper insights, inspire action and dominate your market. Our end-to-end solution streamlines your CX program. It centralizes data and transforms insights into visual stories that drive action. Our services are flexible and comprehensive, just like our technology. Break down barriers, provide mind-blowing insight, and drive action that turbocharges business! We are your partner, a part of your team, and will help you to use our solutions.

Marketing, sales and service: BSI CX helps you find, win, retain and understand customers. Perfect customer journeys can be designed, executed and optimized. All of it is cross-departmental and personalized for each customer across all touchpoints. It's fully automated for exceptional and emotional experiences. BSI makes personalized customer management possible at all touchpoints. Your customers will always be able to tell you at what stage of their lives they are. Everyday life is the best trigger. BSI's trigger-based approach allows you to respond quickly to relevant events (life) and tell your customers the right story.

* Categorize themes • Visualize the Results • Topic-Level Sentiment Analysis • Powered by Collaborative Artificial Intelligence Caplena, a customer feedback tool, uses augmented intelligence to help CX professionals, market researchers, and consultants uncover deep insights in open-ended text. Caplena's story started when Maurice and Pascal, co-founders of the company, realized that many market research firms that deal with customer feedback have the same problem: Too many open ends, not enough time to analyze them accurately. Caplena was launched in Spring 2018 and has processed over 50 million responses. Caplena also adds 120 projects each week. Caplena is today the text analytics tool of preference for more than 100 companies in over 15 countries. Customers include Joyn, Swisscom, DHL and Coop.

Social proof at scale. Our software converts customer feedback into case studies and testimonials. Reviews and reviews are also created. Hard data can back up marketing claims. To build trust with customers, capture hard-to-get ROI metrics as well as operational results from your customers. You can fuel vertical and persona-targeted advertising. To generate targeted content, you can slice and dice customer feedback according to personas or verticals. With customer proof points, you can stand out from the crowd in competitive markets by highlighting your products and establishing a distinct brand. Social proof points can be used throughout the buyer's journey. You will receive dozens of references, polished case studies, targeted testimonials, and a variety of other information to help you in your sales and marketing efforts. You can capture feedback, validate the response data, publish customer stories, and use them for engagement in your marketing campaigns. This is all done in a fraction of what it takes with traditional methods.

Engage more quality prospects with ion, the best interactive platform to create data-driven experience without any developer code or tech-savvy resources. You can now use your existing team and existing content to create experiences that drive results. These are some of the top brands' case studies! ion offers a wide range of services that will increase your bandwidth and get the results you want without affecting your budget, time, or schedule. Our platform and experience are used to create award-winning work. We'll even create it for you if you don’t have the time or desire to create your own interactive, data driven experiences.

Our global team of consultants and analysts is made up of top talent from around the globe and has access to state-of-the art data environments. We think differently about solving problems and finding solutions in each engagement. We value insights over information and recommend actions over recommendations. To uncover hidden stories in customer data, expand your analytics lens. Global delivery, innovative techniques and proprietary platforms that allow you to uncover big ideas with great business value. Advanced techniques can be used to extract insights from recordings and chats, e-mails, posts, messages, chats, and other unstructured data. We are the industry leader in using speech to monitor interactions, and automate quality processes. Our analysts have access to taxonomies, sentiment, as well as insights, using proprietary software. Rethink how you collect, manage, analyze, and interpret customer engagement data. We will help you determine who, what, and how customers interact with your company, then integrate analytics into your decision-making.