Avaya OneCloud Description
Avaya OneCloud CAaS makes it easy for employees and customers to connect all their communication channels, including voice, video, chat, messaging and chat. It brings together resources, insights, and teams to improve contact center performance and experience. Avaya OneCloud CCaaS combines everything so you can create connected experiences both for customers and employees. Match customers with the best employees by using business rules, external and internal contexts, and desired outcomes. Converged communications that break down silos between the front- and back-offices can improve team collaboration.
Integrations
Company Details
Company:
Avaya
Year Founded:
2000
Headquarters:
United States
Website:
www.avaya.com/en/products/ccaas-gen/
Media
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Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
Videos
Customer Support
Phone Support
Online