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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

WebFirst serves as RTI's eCRM solution designed for both customers and partners, offering a web-based platform where users can tap into a repository of solutions for frequently encountered issues, monitor the progress of ongoing incidents, and submit new support requests. This system streamlines communication, accelerates the reporting process, and grants access to essential information and assistance at all hours, alleviating the need for additional staffing costs. With appropriate access permissions, customers can view a selected range of information that is typically reserved for internal staff, allowing for tailored visibility and interaction. Users have the ability to see their own active and recently resolved incidents, enabling them to track their status and optionally provide updates or messages related to those incidents. Additionally, they can download documents, files, and fixes made available through the File Download Manager feature of CustomerFirst, enhancing their ability to resolve issues efficiently. Overall, WebFirst not only improves customer satisfaction by providing self-service options, but also strengthens the relationship between RTI and its users through transparent and effective communication channels.

Description

ePortPass™ is a cloud-driven mobile platform that empowers security teams to effectively manage and limit access to various areas within a facility in an intuitive and straightforward manner. While we provide an extensive array of access control solutions, our services extend well beyond just the entry points. From surveillance systems and alert sensors to conducting security patrols and generating comprehensive reports, our offerings encompass a broad spectrum of security responsibilities. ePortPass™ facilitates the streamlined oversight of security operations, offering real-time visibility that is essential in today's increasingly vigilant security landscape. This creates a common operating picture (COP) that showcases activities and incidents across single or multiple sites, which is vital for timely decision-making. Additionally, we offer live video feeds, geo-location mapping capabilities, and instant messaging services powered by both sensor technology and on-site security personnel, ensuring that critical information is readily shared among the security team. This holistic approach enhances overall situational awareness and coordination among security staff.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

RTI Software

Website

www.rti-software.com/webfirst.html

Vendor Details

Company Name

ePortation

Founded

2000

Country

United States

Website

www.eportation.com

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree Yes 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management Yes 
Self Service Portal No 

Product Features

Physical Security

Checkpoint Tracking No 
Customer Management No 
Data Collection Yes 
Event Management No 
Incident Management Yes 
Investigation Management No 
Multiple Alarm Queues No 

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