Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
RedAlert is an integrated fire department management and records management system developed by Alpine Software to support emergency response operations, administrative workflows, and regulatory reporting. The platform combines incident reporting, dispatch communications, personnel records, training management, scheduling, fire prevention, and asset maintenance within a single database. Its NERIS-certified incident reporting capabilities include incident templates, automated narratives, data validation, and integration with computer-aided dispatch systems. RedAlert Responder delivers emergency alerts to firefighters' mobile devices and provides real-time response status, GPS navigation, and access to hydrant and pre-incident planning information. Personnel management features track firefighter certifications, training records, shift assignments, attendance, and participation in departmental activities. The software supports volunteer firefighter compensation and recognition programs, including LOSAP, pay-per-call, stipends, and point-based attendance systems. Fire prevention tools manage property inspections, permits, occupancy records, hazardous materials information, and investigation documentation. Equipment management capabilities include apparatus inspections, inventory tracking, SCBA records, hose testing, maintenance schedules, and automated work orders. RedAlert offers configurable forms, custom reports, mobile applications, station kiosks, and operational dashboards to help departments coordinate activities and maintain accurate records.
Description
WebFirst serves as RTI's eCRM solution designed for both customers and partners, offering a web-based platform where users can tap into a repository of solutions for frequently encountered issues, monitor the progress of ongoing incidents, and submit new support requests. This system streamlines communication, accelerates the reporting process, and grants access to essential information and assistance at all hours, alleviating the need for additional staffing costs. With appropriate access permissions, customers can view a selected range of information that is typically reserved for internal staff, allowing for tailored visibility and interaction. Users have the ability to see their own active and recently resolved incidents, enabling them to track their status and optionally provide updates or messages related to those incidents. Additionally, they can download documents, files, and fixes made available through the File Download Manager feature of CustomerFirst, enhancing their ability to resolve issues efficiently. Overall, WebFirst not only improves customer satisfaction by providing self-service options, but also strengthens the relationship between RTI and its users through transparent and effective communication channels.
API Access
Has API
No
API Access
Has API
No
Integrations
Code3 Strategist
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Alpine Software
Country
United States
Website
alpinesoftware.com/platform/
Vendor Details
Company Name
RTI Software
Website
www.rti-software.com/webfirst.html
Product Features
Fire Department
Custom Map Views
No
Equipment Tracking
No
Event Calendar
No
Facility Pre-planning Data
No
In-Vehicle Navigation
No
Incident Response Checklists
No
Pictometry Imagery
No
Scheduling
No
Search
No
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
Yes
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
Yes
Self Service Portal
No