Alternatives to UrbanBuz

Sogolytics, an experience management platform, allows companies to collect, analyze and use employee and customer data to drive business growth. Sogolytics is used by organizations across all industries to track interactions at all touchpoints with customers and employees. The best-in-class reporting delivers real-time, actionable insights that help to prevent and mitigate potential problems. SogoCX improves every aspect of a company's customer experience. This means improved conversion rates, simplified data management, and understanding customers to increase return on investment. Organizations can use SogoCX to measure key metrics like NPS, CSAT and CES. SogoEX software is used by organizations to collect and use data to improve engagement and reduce turnover. This platform allows HR and leadership to drive organizational changes through real-time feedback collection and employee engagement.

A platform for managing Omni-channel Experiences. You can do more than just survey. Power-up your experience management programs. All touch points can have an omnichannel experience. All data in one location. You can customize and share email surveys to increase open-rates. You can customize the subject, body, or share from an email address you choose. White-label your emails, and share. For feedback, share a QR code that can be scannable. Share the code with respondents. Respondents can scan the code to access the survey and take it. Generate multiple unique survey links for sharing surveys. These links can be tracked and used to measure survey performance. You can white-label your survey by using Custom Domain. You can embed surveys to engage customers and visitors on your website. You can embed the survey as a popup card, chatbot on your website, or inline embed. Our mobile SDK allows you to quickly create surveys and collect actionable information.

Engage customers throughout the entire journey via voice and digital channels (chats, email SMS, email and social media). Integrate business communications with business system, giving valuable information to employees at every customer touchpoint. CoreInteract's drag-and-drop design makes it easy to manage workgroups and routing rules that meet your business needs. You can set the priority and order of which workgroups will receive customer inquiries. CoreInteract lets you manage your interactions in Teams natively without the need for a separate desktop software or application. Your team members can easily distinguish between customer calls and internal calls by clearly marking workgroup calls. CoreInteract can retrieve a Dynamics 365 customer record for each answered call. This gives you more control over your customer information and allows you to call a customer directly within Dynamics 365.

The simple, smart, efficient & all-in-one UCaaS, Customer Engagement & Workforce Management Platform. ConneXio Cloud is a full suite of Communication and Workforce Management Tools - AI & Voice Recognition IVRs - Omni-Channel IVRs - Voicemail and Call Menu Builder - VoIP Web-Phones - CRM - UCaaS / CCaaS - Predictive Dialer - BPO & Outsourcing Create the exact solution you need to engage customers at every step of their journey on their preferred channels – anywhere in the world! Provide a white-glove, VIP service so convenient and proactive, your customers will think you can read minds! - Real-time Analytics & Reporting - Custom-Tailored - AI & Machine Learning - Industry-Leading VoIP Network

Airship is used by thousands of top brands around the globe to build closer relationships with customers through highly contextualized and relevant interactions. Airship's Customer Engagement platform is mobile-first and data-driven. This allows brands to focus on individual customers and their needs rather than which marketing channels to use. Airship makes it easier and more efficient to increase customer lifetime value in an omni-channel era. Airship optimizes every customer journey across all digital touchpoints with trillions of interactions across mobile apps, push notifications and mobile wallets.

CrossEngage helps companies build long-lasting, valuable customer relationships. With its unique Customer Data and Prediction Platform brands can easily identify, prioritize, and activate customer audiences. Leveraging AI and predictive CRM, the SaaS solution determines the monetary impact and urgency of reaching out to customers. This yields better and more relevant customer experiences and increases customer lifetime value and ROI.

Kustomer is a central customer service platform that allows your brand to provide exceptional customer experiences in today's customer-first world. All customer information is available on a single timeline. You can accept requests from anywhere and reply in one thread. A configurable interface to automate repetitive tasks. Kustomer is a company that makes customer service easy, personalized, and efficient. A holistic view of the customer allows you to speed up customer conversations and eliminate unnecessary questions. Agents can easily integrate customer activity and purchase history from all of your systems on the Kustomer timeline. This allows them to have data-driven, actionable conversations, without having to switch screens. Your customers and agents will have the ability to switch between channels during a conversation, allowing them to truly experience omnichannel communication. Agents will always have context to move conversations forward, regardless of whether they are communicating via email, chat, voice, or Facebook Messenger.

The Omnichannel Suite is a Salesforce Brands product. Create experiences once and deploy on multiple channels using the only Salesforce Native tool that streamlines customer engagement throughout the entire journey. All your customer-facing team members will be empowered to monetize and improve customer experience. You can meet your customers wherever they are. Multi-channel experiences can be designed from a single interface. Complete your omnichannel management with Instagram, Review Channels TikTok and Support Emails. Einstein Bots can be used to qualify customer data, answer common questions and divert calls before they are handed over to an agent. Enhance the customer experience by adding rich features such as images, carousels and emojis. You can also schedule, share location, and translate messages automatically. Salesforce's customer data and order histories can be used to scale personalization across departments, channels and channels.

Measure customer experience, such as NPS, CSAT, and CES, and take smart actions based on collected feedback to improve customer experience and business performance. Balance top user experience with the need to have as much relevant data as possible by collecting input from consumers. Through the entire customer journey, the Howazit business logic engine enables advanced customization capabilities.

Credit unions can create memorable member experiences by using Voice of Member feedback and an industry-specific analytics platform. Every stakeholder can see a complete view of all member experience metrics in one place. Real-time, across all channels, every day. MemberXP measures every member's experience at all touchpoints. We'll ask the right questions in order to identify the highs and lows of your individual member journeys, from joining the credit union to getting loans to using your mobile application. Do not limit yourself to one listening post or vendor. MemberXP allows you to collect feedback from members wherever and whenever they want it. Online, mobile, tablet, phone, and other platforms. Our proprietary analytics provide answers to credit union-specific questions because MemberXP was specifically designed for retail finance. MemberXP's tracking and alerts help you build loyalty.

At ethosIQ, we combine, correlate, and leverage disparate data from multiple platforms in real time. ethosIQ transforms big data into actionable insights right at your fingertips. Demo the unlimited data possibilities. ethosIQ's Customer Engagement Platform collects multichannel interactions as well as application data from all channels and vendors across multiple systems to create a single, comprehensive view. CEP allows you to identify and fix data integrity issues across disparate sources, allowing you to provide consistent, value-add reporting insights. These insights will allow your company to improve the management of its resources, improve customer experience, and improve relationships with customers through the contact center channels. CEP collects historical and real-time data to provide a complete customer experience story in a single place.

Cloud4Feed offers omnichannel options for feedback collection. Customize the channel to match your customer touchpoints, and you will receive a large number of customer comments. By customizing the feedback triggering frequencies based on the processing time intervals of the touchpoints, you can prevent the delivery of a large number of surveys to customers. Set validity periods for feedback surveys. Set up reminders for customers who haven't yet provided feedback. Retailers can easily receive feedback from customers about their expectations of the store, brand, or store's appearance. They can also request specific products/services. In the automotive industry, feedback from customers is collected at various contact points and then reported to managers so that they can take action. Customers who have received service are contacted as soon as possible using the most appropriate channel.

FoxMetrics can help you overcome the problems of siloed products and systems. It captures, stores and unlocks data from the web, mobile, or other sources. This empowers businesses to enrich, transform, visualize, and explore web visitor activity. You can easily report on sessions, users and page views as well as custom events and other related metrics. You can improve your ROI by identifying and measuring the most effective marketing strategies and campaigns to maximize conversions across all channels. The biggest problem isn't lack of data, it's inability to quickly extract meaningful and actionable insights. FoxMetrics allows restaurants to collect and analyze data online and offline from their customers, including orders, loyalty platforms, delivery platforms and location/map platforms.

Altcraft Platform is an Omnichannel CDP. Distributed as a private cloud, or on-premise software. - On-premise deployment allows you to tailor the software to your business needs. Cloud offers an account with tariffs that are based on customer profiles. FEATURES Collect customer profiles - The entire history of actions Multiple resource subscriptions - Location & device information - CRM & SQL Data Integration Customer profile 360 analytics Automate marketing workflow - Customer journey - A/B/n Test Tools - Content personalization - Static & dynamic segmentation - Web and messaging event tracking - Transactional messaging Easy and powerful email builder Communicate via digital channels - Messengers SMS Marketing - Rich mobile and Web Push - Banners, social and custom channels Forms Analytics in real-time - Pixel goals - Cohort analysis - Audience growth report - Interactive conversion funnels Summary reports

ONE is a layer of technology that unifies all interactions and organizational silos and learns, understands, and orchestrates customer conversations. ONE can monitor customer activity across all channels and touchpoints - digital, call center, in-store - to create an omnichannel view. Customer-driven journeys are key to providing personalized experiences and long-lasting customer engagement. ONE unifies customer journeys across all channels and touchpoints, harnessing intent to create value with every interaction. Elegant, real-time visualizations give you a complete view of customer journeys. ONE's AI-powered analytics gives you deep, relevant, and timely insights by listening across all customer touchpoints. This allows you to listen better and understand more to make informed decisions. ONE was built from the ground up to be a unifying layer that connects disparate systems and silos.

Our 4Q platform gathers, presents, & provides insights to customer data from all of your marketing channels on one dashboard. This provides you with actionable insight to increase brand awareness and generate incremental revenue. Integrated marketing approach to increase awareness and customer engagement in line with the A2A Framework™. All your marketing channels can be managed from one dashboard. You can also use data to deliver the right message at right time. Quick analytics and insights can be gained by reviewing the Key Performance Indicators for your offline and online marketing strategies. To measure changes in important metrics over time, you can compare data from different social media platforms. You can gain insights and data about customer behavior to optimize your website for key conversion indicators. You can track the performance of individual campaigns in real time, see where visitors are coming from, as well as compare data over time.

Coniq's digital platform allows your entire company to connect with and engage customers online and in-store, through multiple touchpoints. A digital platform that allows your entire company to understand, anticipate, and engage customers can transform your business quickly and economically. Get a clear picture of your customers, brands, and marketing activities. The new customer loyalty solution that identifies and rewards customers before, during, and after each visit is exciting. Coniq is the central point of your digital transformation. It allows you to identify and engage shoppers online and offline and build meaningful, personal relationships. Understanding your customers will help you drive sales growth at your retail location. Create a list of shoppers who are ready to buy, and encourage shoppers to visit.

Clutch is a platform that helps B2C brands market to customers. Marketers today struggle with the fact that customer data is stored in multiple places. It is difficult to know when and how to reach customers and what message to send. Clutch allows you to centralize all this information, make sense it, and then act on it with personalized messages. This will lead to increased brand loyalty and more sales. Clutch offers a variety solutions, including data management, marketing automation and loyalty, stored value, CRM, mobile, email and direct mail campaign capabilities. Data-driven marketing doesn’t have to be complicated. A platform designed for B2C marketers will help you work smarter, do more, and optimize your spend. Know your customers across all channels and marketing touchpoints. Use complete data to create targeted campaigns that provide deeper insights. Drive customers to the best outcome and accelerate behavior change

This is why the content we gather is so powerful. Your audience will listen when your customers share images, stories, and reviews about your brand. Boring content is boring content regardless of where it comes from. Because it's real, Reevoo content inspires. This is what makes customer touchpoints trustable. Software solutions that are one-size fits all will give you the same results. Not Reevoo. We make your goals our goals and focus the services we offer around your ROI. We believe trust is the most important investment in your content strategy. Therefore, we have made our pricing structure as transparent and fair as possible. The amount of content we collect and the impact it has on your business will determine what you pay. While brands make cool stuff, it is not the best way to get the truth. Reevoo allows you to ask a friend or stranger for information.

UGC Contests allow for high-level interaction with customers and increase brand engagement. Customers can participate in photo, video, audio or text contests. This encourages customers to be creative and provides multiple touchpoints between your product or service and the customer. Contest Factory was the first company to offer online voting for UGC Contests. This patent is also held by multiple other companies. UGC Contests can be purchased as a custom product with standard mobile optimization, social media sharing, and Viral DNA®, analytics. Sweepstakes are a great way to reward loyal customers and connect with new customers. Contest Factory's Sweepstakes platform allows you to create buzz, collect large amounts of prospect data, and re-engage your customers. Sweepstakes are a win-win on all fronts.

Digital analytics platform for customer engagement and enterprise-level digital analytics that can help you improve every customer interaction and provide better customer service using data-driven insights. Enhance and understand every customer interaction. Real-time actions Start delivering a better experience. You can automatically collect customer behavior data across all channels from day one - without any custom development. Each customer interaction can be viewed under a single customer profile. Visual dashboards allow you to analyze customer journeys and tracks. Deep dive into the reasons behind with Dataroid's data lake and out-of-the-box analytics reporting. Real-time engagement metrics can be used to improve your communication. Dataroid allows you to better understand your customers, improve digital product experience, and drive customer retention.

Brick Street CONNECT allows you to have conversations with prospects and customers on multiple devices while they go about their day. Its single platform architecture gives you unified views of every consumer across all channels. This allows you to engage, drive sales and build loyal relationships. It allows you to monitor all customer interactions and shift your focus away from individual metrics. This allows you to see how much time your customer spends with your brand. CONNECT's in-depth customer profiling allows you to be extremely responsive and responsive to customer preferences and behavior without the need to hire additional staff. Modular platform adapts to digital communication channels that are constantly changing and evolving without disrupting IT departments. This allows marketers to be more responsive to customers.

Real-time alerts allow you to respond to customer feedback and close that loop efficiently. You can see what customers say with data analysis, visualizations and taxonomies that are tailored to your company. To create champion employees who thrive on customer satisfaction, collect, analyze, and respond to internal feedback. With proactive communications, you can create a seamless delivery system. Reduce call center volume and foster a culture that cares about customers. Digital-first approaches can reduce operational costs. Easy capture multi-channel feedback at any stage of the customer journey. With listening posts, you can reduce cart abandonment and hear from the'silent shoppers'. Real-time feedback can help you prevent churn and improve your service. Tenant needs can be addressed faster and complaints volume and complexity reduced. Reduce inbound calls while keeping customers informed through proactive communications.

You can measure shifts in customer emotion, and get actionable feedback throughout your mobile customer journey. Listen to customer feedback on your mobile channels in real-time to understand the emotions of your customers and to evaluate them. To increase customer retention and make customer-centric product choices, it is important to route feedback correctly. Mobile-optimized surveys, precise targeting based upon in-app interactions, and mobile-optimized surveys are unrivaled in the mobile market. This allows brands to close the customer feedback loop at scale. NPS is a lagging indicator, which can only tell you so many things about your customers' perceptions of your brand and product. Apptentive allows you to see the 'why' behind NPS scores and CSAT scores. It can even show you specific features or how a customer felt at a particular time. You can quickly target your most engaged customers by sending them special offers or asking for their input when you are developing your product roadmap. Send targeted messages or offers to show that you have listened to their feedback.

Restructure your customer engagement strategies using the most flexible and secure loyalty marketing platform in the industry. Your loyalty program must be unique in order to appeal to consumers who have more options than ever before. You'll blend in with plug-and-play loyalty programs and lose out. You can create and build loyalty programs that are tailored to your brand and audience. Then, invite consumers to join in the fun. By creating experiences for customers, you can collect better data, optimize future interactions and drive continuous engagement throughout the buying journey. Need to get people talking about your company? Are you ready to offer a premium experience in loyalty? The ebbo™ loyalty platform offers a variety of scalable solutions that allow you to integrate programs and level up your approach, as well as drive continuous engagement.

Software for User and Customer Feedback. Qualaroo Nudges™ allows you to survey your website visitors. Qualaroo makes it simple to survey specific users while they are looking at your brand, product, or service. Get actionable insights about your visitors based on their location on your site, their history of visits, and how much they have paid. You can choose from pre-made questions and templates, or create your own. For a more personal touch, customize Nudges with your company branding and colors. Because Qualaroo answers are instantaneous and provide context, they are 10x more valuable that email surveys. The responses to questions that you ask directly on your website or app are more valuable. You can pinpoint the exact time and target audience for your survey. Target customers based upon specific actions, behavior patterns, events and locations.

The way that brands communicate with their customers and prospects has changed dramatically thanks to the emergence of social media and mobile technology. Brands can become lost in the endless stream of advertisements and lose sight of the ROI of their efforts. Our solutions enable you to create marketing contests that activate your audience and measure concrete results such as recruitments, engagements, conversions, etc. Adictiz Box is a 100% customizable solution that allows you to create marketing contests and games in just a few clicks. Synchronize all your marketing campaigns across all websites, mobile platforms and social media pages. You can track your data and optimize performance in real time. Launch your online games instantly with over 50 game types that are tailored to your marketing goals. Adictiz Ads designs and pilots targeted advertising campaigns that are in line with all performance model.

Outbound phone and SMS sales solutions are designed to increase the number of conversations, so that you can reach your growth goals faster. Conversations are the key to higher conversion. Conversations build relationships which results in better customer service, higher sales, and better retention. Treat your customers as royalty, or someone else will. Our customers prosper by making event-driven, branded phone sales their competitive advantage. G.O.A.T engagement rates will allow you to drive more revenue right away Your average call response rate is 3x higher than average and your engagement rates are 3x higher than other marketing channels. Drag-and-drop journey builders make it easy to create event-driven calls and text messages. It doesn't matter what CRM, CDP or customer service software you have. You will be there when you need to with the right message. Your customers will be grateful. All your communication needs can be met in one place. Unified conversation history, customer profile and text messaging.

Qualtrics' XM for Customer experience is the world's most flexible marketing platform to improve customer experience strategies. Qualtrics XM Customer Experience focuses on helping businesses increase customer loyalty and reduce customer churn. The platform provides tools to measure customer experience, establish baselines, predict customer trends and track progress in relation to baselines. Qualtrics XM Customer Experience is the most agile platform in the world for improving customer experience. It makes it easy for companies monitor, respond and improve each touchpoint along the journey of the customer. Qualtrics for Customer Experience helps companies create conversations with their customers, measure their experiences across touch-points and predict key experience factors. It also drives action throughout the organization.

It is not enough to just implement a few ABM tactics. It is important to build a solid foundation for growth. Engagio is a B2B platform that helps companies deliver account-based marketing for sales and marketing. It provides the data, sales insights and full-journey analytics needed for sustainable success. With data from all your tech stack, you can build an ABM foundation. Our B2B customer data platform (CDP) allows you to combine data from all your tech stacks to give a complete view on accounts and people. Easy-to-use insights about target accounts and people will help your revenue team determine where to focus their efforts for maximum engagement, pipeline, and retention.

DataOrb, an AI-first company, enables companies to operationalize customer empathy across all touchpoints. DataOrb's Customer Engagement hub allows companies to enhance their playbooks and turn insights into action with DataOrb's Customer Engagement Portal. DataOrb's AI Coach empowers employees to drive tangible improvement. Higher value, better insights, happier people, and stronger performance. Here are just a few of the ways DataOrb can make CX easier and less stressful. • Impact Increase customer satisfaction, empower agents, and increase revenue with an AI-powered customer service hub • Insights Get better visibility into customer complaints and product issues across all channels, and reduce hotspots before they affect your business. • Data Aggregate all customer interactions from every channel. DataOrb connectors centralize customer interaction data from social media, contact centers, and email.

Hashtag loyalty helps you increase customer loyalty, customer retention, and revenue. First-party customer data via a touchpoint (e.g. feedback, reservation system, loyalty program) that adds value to your company and enhances the customer experience. Performance reports, actionable insights and customer segmentation provide insight into customer behaviour and preferences that will help you make important business decisions. Automated, targeted, and personalized communication with customers at scale based on their activity Real-time tracking of engagement performance and revenue generation. Trusted by more than 1000 businesses in 30 Indian cities, it helps to increase customer loyalty, customer retention, and revenue. To grow your business to the next level, you need to establish long-lasting, meaningful relationships with customers. A simple interface that allows each member of a company to understand and use the platform to its full potential.

MobileBridge helps you identify the right time and location to interact with your customers. This allows you to optimize their engagement. We know that everyone has a different "right time", so we optimize customer engagements using a variety of data, both online and offline. This allows you to build lasting relationships with customers and enrich their customer experience. This will result in a better integration between the offline and online worlds for you, as a marketer. Targeting in realtime is easier when you know where your customers are. With our proximity marketing, you can communicate with customers based on their current location at any time. MobileBridge facilitates genuine two-way communication between you and customers. This is possible through compelling content, delivered with the right message, and interaction that rewards customers.

Encompass CX offers a flexible B2B customer experience management solution that measures, analyzes and collects all touchpoints throughout a client's lifecycle to determine their customer health. These touchpoints are used to provide insight into your accounts, products and services, enabling you to deliver a superior client experience and go beyond customer satisfaction. Our cloud-based dashboard gives you visibility to customer data and allows you to gain clarity. Increase revenue, identify cross-sell possibilities, reduce churn, and turn at-risk customers into your best clients. Your customers' perceptions of your product or service should be higher than theirs. Encompass-CX collects post-sale data, service metrics, onboarding assessments, support tickets, and email exchanges to give clarity into a company’s account. The ability to measure the client experience is a powerful tool for any company's growth.

Hippo is a complete tech suite that will help you improve your marketing efforts as well as customer experience. Hippo offers two offerings: - Conversational support allows you to provide top-of-the-line customer service with Chatbots that can address customers' questions and solve their problems 24 hours a day. Chatbots can help you solve complex problems and give you a personalized experience. Customers can also be reached via phone or audio/video call. Customer Engagement Automation helps you provide a great customer experience through all marketing aspects. You can broadcast messages or campaigns in a ma From one dashboard, Hippo allows you to provide proactive support to your customers across all channels and platforms. You can interact with customers on the channel they prefer and offer them a personalized, delightful experience.

Customer engagement is becoming more complex as customers expect consistent, relevant and personal interaction across all channels. This should be a simple task for your customer engagement platform. However, too many platforms are cumbersome and not able to deliver the promised personalized interaction. Many platforms can't connect information from different organizational data silos to provide personalized customer service. Pega Marketing is the next evolution of the customer engagement platform. Pega Marketing integrates sophisticated customer analytics and business rules. It continuously evaluates the context of every customer interaction and recommends relevant offers, content, channels, and actions. Pega allows you to build deeper relationships with customers. It goes beyond segmentation campaigns and focuses on customer experience management across all channels.

Chat360 is transforming customer engagement through our multichannel conversational platform. Chat360 is trusted by over 300 global brands. It uses advanced AI to automate and simplify customer interactions. This delivers a seamless experience on all touchpoints. Our platform allows businesses to easily connect with their customers via WhatsApp, Facebook Messenger and Instagram. This creates a unified approach which enhances customer satisfaction and loyalty. Our powerful AI and Natural Language Processing capabilities allow for personalized interaction while automating routine queries. This allows your team to focus more on complex tasks. Chat360 centralizes and streamlines operations with its seamless integration into CRM, payment gateways and e-commerce platforms. Our platform also offers multilingual support that allows businesses to break down language barriers and offer localized customer experiences worldwide.

Our templates are ready to use and will help you create your first customer journeys with just a few simple clicks. You can create your own engagement scenarios using an intuitive drag-and drop interface. Track performance and assess your impact on sales, customer satisfaction and more. {Connect social media, CMS, CRM, third-party apps and brand partners to easily create outstanding experiences.|Connect social media, CRM, CMS, third-party apps, and brand partners for a seamless experience.} The plug-and-play marketing solution that transforms brands' customer accounts into powerful engagement channels.

The customer engagement platform. Connect with your customers at the right time. Engagement Center. You can configure inboxes to accommodate any digital source, and you can also use machine learning to create granular routings. This is all you need to provide a great customer experience. Management of a brand in a world of social media sharing is complex. Social listening allows you the ability to react at precisely the right moment. Crowdsourcing Get involved with your customers! Reserve areas for customers that they can use to participate in collaboration, support, branding projects, and more. Customer Care. Customers are more satisfied with the service they receive, which includes fewer delays, lower costs, and a seamless end-to-end experience. Digital Marketing. Connecting the CRM to the marketing strategy and providing data support for the digital marketing options in order to best manage the company’s beating heart: its branding. Digital PR. Digital PR.

SessionM's customer loyalty and engagement platform powers personalized and rewarding experiences. It is used by some of the largest brands in the world, including those that specialize in Restaurants, Retail and Consumer Goods. You can create a unique loyalty experience that drives high-value customer behavior and provides valuable data about customer preferences and analytics. Flexible functionality allows you to create unique loyalty programs and personal experiences. Responding to customer signals across all channels and at any time is a way to win critical moments. Machine-learning, real time decisioning and the ability to engage customers across all channels to provide smarter customer interactions. SessionM's technology collects real-time and batched data from multiple channels to create a database of 360-degree customer profiles, which can be used to make decisions for all systems.

maaiiconnect makes customer engagement simple. It is the only cloud-based platform that combines digital and telecom communications to enable businesses to deliver seamless customer experiences. Be truly multichannel. You can centralize channels such as WhatsApp Messenger, Facebook Messenger, WeChat and Facebook Messenger, SMS and Virtual Numbers, Video Conferencing and a Web Communications Widget to Live Chat and Web calls into one place. This includes all customer information, CRM, ticketing system and rich insights.

Repro is a customer engagement platform which leverages customer data to enable value added communication across channels such email, push notifications and web. Data can be found in both the digital and real worlds. Communication that only sends emails and pushes. Repro bundles data and creates repeat customers by optimizing communication across channels. You can send messages that are tailored to your customer journey through various channels, including push notifications, in app messages, and the app UI. Customers can place banners at the best time based on their behavior and attribute data, announce campaign information, or take steps such as reminding them to drop baskets. The website information can be used for email marketing. We looked at the actual usage by companies that have created apps / web services tools.

Gadget ready agent cockpit with Voice, Omnichannel, and Customer details. Easy and effective plug-ins allow you to integrate custom or legacy CRM, TT, or productivity tools into your environment. A BOT agent is available to assist users in executing processes and using the right tools. A central repository that records every step of your customer journey (customer profile, cross-channel history) and makes it available in real-time to supervisors and agents. It also includes a powerful reporting tool that allows you to access all relevant KPI. ChatBOT is a chatbot based on artificial intelligence. It allows end-to-end control of automated conversational multichannel processes. It is used by millions of people every month and can be part of the customer experience or the agent experience.

Although companies have the data to understand and serve their customers well, few companies can draw insights from that data. Even fewer companies can use these insights to personalize customer experiences in real-time. Even fewer, the customer engagement leaders, can scale this real-time personalization across multiple channels, journeys, and business lines. Be a leader in customer engagement worldwide. Our unified cloud engagement platform, CSGXponent™, allows you to leverage your existing data, technology, and communication channels to create exceptional experiences. Xponent combines a robust customer platform, industry-leading customer journey orchestration, analytics, and proven omnichannel communication into one solution. Xponent enables companies to deliver proactive, personalized and predictive customer interactions that improve business outcomes and reduce risk.

Manage lead generation efficiently across multiple platforms with a central hub. Collect valuable first-party information, track ROI clearly with Odore, and influence purchasing decisions by using targeted content at point of sale. Utilize campaign and customer data in order to increase basket size, boost cross-category sales, and boost LTV. Personalize content for each client to encourage repeat purchases. Engage in organic strategies to promote brand advocacy via loyalty programs and referrals. Reduce churn by delivering timely, relevant communications that are tailored to the customer's behavior and intentions. Take advantage of high-intent customers to maximize opportunities by utilizing timely offers such as abandoned carts and on-site triggers. Delivering the right content will help you maintain brand prominence and outshine your competitors' efforts.

Airim's AI-powered Personalization engine can automatically show the best content to users based upon their in-app and on-site behavior, preferred languages, and acquisition channel (like the ad campaigns they came from). You can easily import customer tags from your CRM or marketing automation software to add custom attributes or simply import them via APIs. Turbocharge your knowledge base with hyper-personalization capabilities. You can embed Airim's functionality on any website or mobile app. Our AI-engine is available 24 hours a day to provide highly personalized content to your customers. Visualize the activity of your users. Our AI engine tracks trends in keywords and content engagement patterns, and provides you with automated suggestions to improve the quality of your knowledge base. You can drill down your entire data by selecting your favorite variables to see real-time changes.

Juris Access, a marketplace and P2P platform outside of the box, serves as a flexible customer on-boarding platform. Juris Access facilitates digital transformation for banks. Customers can apply for loans anywhere, anytime. Although some financial institutions have digital channels such as online loan applications, they are still semi-automated because they require people to follow up and so, the process is still manual. Because of the changing market and customer demands, there are no solutions that can continue the digital journey. This results in a high cost of operations because financial institutions still use inefficient, traditional methods.

Webcare, messaging and social media publishing in one tool. A solid relationship with customers is crucial for any successful business. By providing excellent support, you can turn your customers into long-lasting relationships. Spotler Engage lets you manage all of your social media channels from a single intuitive platform. This allows you to stay informed and provide valuable feedback where it counts most. Comprehensive monitoring allows you to stay up-to-date on both online and off-line discussions. Stay up-to-date on all the latest events and respond quickly to them. All online communication can be consolidated into a single dashboard to help you stay on top of things and keep an eye on the latest developments. Spotler Engage's publishing module allows you to easily share your great content with the target audience. Ensure high-quality, efficient service across all channels and maintain a comprehensive view.

ZEPIC, an AI-infused Customer Engagement Platform, delivers hyper-personalized customer experiences throughout the entire customer lifecycle. Zenie AI is at the core of this platform, which unifies data, automates campaigns across channels, and provides actionable insight, empowering marketers. The platform's integrated CDP provides a 360-degree view of the customer, enabling intelligent audience segmentation and activation across all channels. ZEPIC's intuitive, award-winning interface allows businesses of any size to create powerful marketing campaigns without needing technical expertise. This accelerates business growth.

Airkit is a digital experience that sits on top your systems of records to drive customer action. Digitize every sales and service touchpoint throughout the customer's lifecycle. Automated onboarding, self service account updates, digital cross-sell and churn prevention are just some of the many benefits. Pre-built components and templates are available for web, mobile voice, chat, and voice. You can also build your own. You can ship high-quality apps faster and more confidently with best-in-class error tooling and debugging. Less errors, less maintenance. You can create your own brand components and asset collections to ensure that apps follow your brand guidelines. Airkit-powered apps and core systems can be connected to customer data via APIs or pre-built integrations. With built-in analytics and reporting dashboards, you can measure and optimize user engagement. Reduce paperwork required for security, privacy, compliance certifications. Respect TCPA, SOC2, PCI, GDPR, HIPAA.