UrbanBuz Description
Our API allows you to connect all of your customer touchpoints into one platform. Our API makes customer service part and parcel of the customer journey. It bridges the gap between online & offline. To ensure that you only collect data that is relevant for the customer's interaction, define what data you will collect by brand and channel. A personalized microsite is automatically generated for each customer. This allows the customer to view their history, redeem coupons, receive offers, benefit, update their profile, and much other information. Customers can access their data anywhere and anytime in a secure, convenient way. Track the number of new customers signed up by country and brand, branch, or channel. To link customers to transactions, assign KPIs to your staff and track the progress in real-time. Based on the data collected, view full demographics of your customers.
UrbanBuz Alternatives
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Cloud4Feed offers omnichannel options for feedback collection. Customize the channel to match your customer touchpoints, and you will receive a large number of customer comments. By customizing the feedback triggering frequencies based on the processing time intervals of the touchpoints, you can prevent the delivery of a large number of surveys to customers. Set validity periods for feedback surveys. Set up reminders for customers who haven't yet provided feedback. Retailers can easily receive feedback from customers about their expectations of the store, brand, or store's appearance. They can also request specific products/services. In the automotive industry, feedback from customers is collected at various contact points and then reported to managers so that they can take action. Customers who have received service are contacted as soon as possible using the most appropriate channel.
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The Omnichannel Suite is a Salesforce Brands product.
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Pricing
Pricing Starts At:
$150.00/month
Integrations
No Integrations at this time
Company Details
Company:
UrbanBuz
Year Founded:
2012
Headquarters:
United Arab Emirates
Website:
www.urbanbuz.com
Media
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Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
Customer Support
Online
Phone Support
UrbanBuz Features and Options
Customer Engagement Software
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
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