• Name: Anonymous (Verified)
    Job Title: Senior Project Manager
    Length of product use: 2+ Years
    Used How Often?: Weekly
    Role: User, Administrator, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Oldest and the best Remote Screen sharing

    Date: Nov 03 2020

    Summary: The TeamViewer tool is more than a screen sharing tool. You can also integrate it into your help desk. The app design is very user-friendly. Overall, this platform one of the best tools I used for screen sharing.

    Positive: TeamViewer is the oldest and greatest remote screen sharing/control tool out there. It gives uninterrupted and undelayed screen control to my client's computer screen. It consumes very less ram space, unlike other tools I have used. The plans are well priced.

    Negative: The host should have a customization option to limit access.

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  • Name: Anonymous (Verified)
    Job Title: Technical architect
    Length of product use: 2+ Years
    Used How Often?: Monthly
    Role: User, Administrator, Deployment
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Simple and Easy Screen Sharing

    Date: Oct 28 2020

    Summary: Overall, it's an impressive remote screen control product that allows to connect and control the computer to perform certain tasks. In performance wise TeamViewer is a great tool.

    Positive: The ability to build an artificial tunnel of remote access is outstanding. TeamViewer allows to connect and control the host's computer to perform any tasks. It's a great product for remotely working employees.

    Negative: App lock is not possible, it would be helpful to lock access of host on one app.

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  • Name: Anonymous (Verified)
    Job Title: Public Relations Coordinator
    Length of product use: 2+ Years
    Used How Often?: Weekly
    Role: User, Deployment
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Simple Remote Screen controller

    Edited: Oct 16 2020

    Summary: I'm pretty impressed with it's shared display video quality. Using this tool I can easily connect and control my client's computers. It's a secure platform to integrate into business support.

    Positive: You can easily authenticate and allow users to control and access your computer. The screen shared video quality is fantastic. The software is available on cross-platform. Firewall protection form accessing personal information.

    Negative: It freezes several times when doing specific tasks.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Senior IT Admin
    Length of product use: 2+ Years
    Used How Often?: Weekly
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Best Remote Access APP out there

    Date: Oct 13 2020

    Summary: Easiest way to access client support when our RMM tools not installed yet.

    Any computer literate person can install it and give us ID and password to start the support session.

    Positive: Very easy to use
    Multi-platform support
    Seamless unattended access setting
    Free trial
    Multi monitor support

    Negative: Pricy
    So-so support
    Buggy in low bandwidth
    Newer Version not compatible with old ones

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Software Engineer Director
    Length of product use: 1-2 Years
    Used How Often?: Monthly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Reliable Desktop Remote Access platform

    Date: Aug 23 2020

    Summary: It's my favorite desktop remote access tool. It helps me control and access another desktop with a very simple TeamViewer connection. It makes it very easy for me to assist clients or team in a simple method.

    Positive: TeamViewer works extremely well even on a slow data connection.
    It gives full control and access to the connected desktop.
    Safe and secure.
    Easy to generate sharable code.

    Negative: No cons. I will update if I face any issues.

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  • Name: Aman V.
    Job Title: Senior Software Engineer
    Length of product use: 2+ Years
    Used How Often?: Monthly
    Role: User
    Organization Size: 5,000 - 9,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Good software for remote assistance

    Date: Aug 05 2020

    Summary: TeamViewer is a popular remote access tool and is quite useful. It can be used to remotely access any system with just a meeting code and take control.

    Positive: Simple to use client
    Easy to use - simply use a meeting code
    Record screen
    Good privacy and security
    Multi platform availability
    Free for personal use
    Portable version

    Negative: Not able to share larger files
    Needs same versions on each computer

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Systems developer
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Quite simple to use and efficient with remote support

    Date: Jul 21 2020

    Summary: Connection is simple and more secure.

    Quite effective with remote support.

    More reliable with video conferencing and user friendly.

    Positive: Reliable software with remote support

    Very fast and efficient with file transfer.

    The calls are of high quality with video conferencing.

    Negative: Reliable software with remote support and easy to connect.

    Read More...
  • Name: Ramesh S.
    Job Title: Senior Technical Support
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Excellent Remote desktop control

    Edited: Jul 11 2020

    Summary: TeamViewer is a wonderful remote desktop screen sharing and control tool. We use this platform when working on remote projects to get access to our team desktop. It's a simple and powerful desktop remote control.

    Positive: #1- TeamViewer is also available on the mobile platform.
    #2- Very simple to connect and control desktop screen remotely.
    #3- Easy to transfer file when connected.

    Negative: #1- We had a very positive overall experience with it.

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  • Name: Anonymous (Verified)
    Job Title: Budget Consultant
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Likely the best software for remote support

    Date: Jul 08 2020

    Summary: User interface is good which makes it easy to configure.
    Reliable with file transfer which is very fast.
    Screen sharing have made it easy to train teams at different locations.

    Positive: It have made it easy with remote assistance.
    Friendly user interface and great customer support.
    More convenient with file transfer.

    Negative: Best remote support software but when network is down it disconnects.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Consultant
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Reliable with file transfer and video conferencing

    Date: Jul 06 2020

    Summary: More intuitive and user friendly software.

    Have high quality calls with video conferencing.

    It's more fast to transfer files.

    Positive: Video conferencing is more convenient with very high quality calls.
    Reliable with remote support.
    It's very fast with file transfer.

    Negative: The software when the internet is down is just disconnect.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Budget Consultant
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Faster with file transfer and easy to install and configure

    Date: Jul 06 2020

    Summary: Great customer support.
    It's very easy to install and configure.
    Faster with file transfer.
    Effective with video conferencing with clients from anywhere.

    Positive: It's very easy to install and configure.
    very fast with file transfer.
    It's easy to connect with other users.
    Great customer support.

    Negative: Faster with file transfer and easy to share files.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Data Analyst
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Remote control makes it's effective with IT support

    Date: Jul 06 2020

    Summary: The customer support is brilliant.
    Screen sharing is effective with training.
    Great with remote support for the company users which helps to support them remotely.

    Positive: Remote support makes it effective with while supporting computer users.
    File transfer is more effective.
    Reliable with screen sharing which makes it easy with training

    Negative: User friendly interface and reliable with remote support.

    Read More...
  • Name: ANURAG S.
    Job Title: Marketing Analyst
    Length of product use: 2+ Years
    Used How Often?: Monthly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    More than Remote Desktop Software

    Date: Jun 24 2020

    Summary: TeamViewer is very easy and helpful software, always worked when i need it most. Can control unattended Desktop or server. Even can share files between devices. It supports cross platform, Even can access your Desktop/Notebook through your mobile devices. Can be used to control the remote device as well as attached peripherals eg.- Printer. Provision to set manage access per user basis. Very smooth user experience.

    Positive: TeamViewer is complete remote desktop software, featuring many extra features, which are vital in Remote desktop management. Some of the features are -
    1. Remote Device Control.
    2. Remote File sharing
    3. Supports Cross-Platforms device.
    4. Supports Video conferencing.
    5. Most of the required features are available in Free version too.

    Negative: This software is always worked for me whenever i need it. No complain at all

    Read More...
  • Name: Umesh R.
    Job Title: Business Analyst
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    TeamViewer - Remote Support for your computer

    Date: May 28 2020

    Summary: I am using TeamViewer for almost 5 years now. It always helps me in resolving my software issue without actually going out to the workshop. It helped me on various occasions where travel is reduced to almost zero.

    I would for sure recommend TeamViewer to a small team of support personnel but a large team would require some more advanced tools with more licenses. Sometimes TeamViewer faces issues opening a session once another user just logged off from a session. Overall, it's a workable product that is widely used but more suited for small teams.

    Positive: (+) Transfer of files from the remote computer.
    (+) Secure connection.
    (+) Video calling option with chat.
    (+) Real-time connection depending on the internet connection.
    (+) Good recording

    Negative: (-) Call drop off, stability issues.
    (-) Unavailability at peak working hours.
    (-) Drop in frame rate at times of high demand

    Read More...
  • Name: Rohan J.
    Job Title: Software Developer
    Length of product use: 2+ Years
    Used How Often?: Monthly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Best remote access tool

    Date: May 25 2020

    Summary: TeamViewer is the ideal and simple remote access and support tool. It helps you seamlessly access remote systems across the globe with little to no effort.

    Positive: Easy to use even for new clients.
    Reliable and secure with encryption.
    Password protection.
    Works well even on mobile.
    Recording feature.
    Supports all major platforms.

    Negative: Version specific - both systems must be on same version to connect.
    Subscription model.

    Read More...