• Name: Ramesh S.
    Job Title: Senior Technical Support
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Excellent Remote desktop control

    Edited: Jul 11 2020

    Summary: TeamViewer is a wonderful remote desktop screen sharing and control tool. We use this platform when working on remote projects to get access to our team desktop. It's a simple and powerful desktop remote control.

    Positive: #1- TeamViewer is also available on the mobile platform.
    #2- Very simple to connect and control desktop screen remotely.
    #3- Easy to transfer file when connected.

    Negative: #1- We had a very positive overall experience with it.

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  • Name: Anonymous (Verified)
    Job Title: Budget Consultant
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Likely the best software for remote support

    Date: Jul 08 2020

    Summary: User interface is good which makes it easy to configure.
    Reliable with file transfer which is very fast.
    Screen sharing have made it easy to train teams at different locations.

    Positive: It have made it easy with remote assistance.
    Friendly user interface and great customer support.
    More convenient with file transfer.

    Negative: Best remote support software but when network is down it disconnects.

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  • Name: Anonymous (Verified)
    Job Title: Consultant
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Reliable with file transfer and video conferencing

    Date: Jul 06 2020

    Summary: More intuitive and user friendly software.

    Have high quality calls with video conferencing.

    It's more fast to transfer files.

    Positive: Video conferencing is more convenient with very high quality calls.
    Reliable with remote support.
    It's very fast with file transfer.

    Negative: The software when the internet is down is just disconnect.

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  • Name: Anonymous (Verified)
    Job Title: Budget Consultant
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Faster with file transfer and easy to install and configure

    Date: Jul 06 2020

    Summary: Great customer support.
    It's very easy to install and configure.
    Faster with file transfer.
    Effective with video conferencing with clients from anywhere.

    Positive: It's very easy to install and configure.
    very fast with file transfer.
    It's easy to connect with other users.
    Great customer support.

    Negative: Faster with file transfer and easy to share files.

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  • Name: Anonymous (Verified)
    Job Title: Data Analyst
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Remote control makes it's effective with IT support

    Date: Jul 06 2020

    Summary: The customer support is brilliant.
    Screen sharing is effective with training.
    Great with remote support for the company users which helps to support them remotely.

    Positive: Remote support makes it effective with while supporting computer users.
    File transfer is more effective.
    Reliable with screen sharing which makes it easy with training

    Negative: User friendly interface and reliable with remote support.

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  • Name: ANURAG S.
    Job Title: Marketing Analyst
    Length of product use: 2+ Years
    Used How Often?: Monthly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    More than Remote Desktop Software

    Date: Jun 24 2020

    Summary: TeamViewer is very easy and helpful software, always worked when i need it most. Can control unattended Desktop or server. Even can share files between devices. It supports cross platform, Even can access your Desktop/Notebook through your mobile devices. Can be used to control the remote device as well as attached peripherals eg.- Printer. Provision to set manage access per user basis. Very smooth user experience.

    Positive: TeamViewer is complete remote desktop software, featuring many extra features, which are vital in Remote desktop management. Some of the features are -
    1. Remote Device Control.
    2. Remote File sharing
    3. Supports Cross-Platforms device.
    4. Supports Video conferencing.
    5. Most of the required features are available in Free version too.

    Negative: This software is always worked for me whenever i need it. No complain at all

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  • Name: Umesh R.
    Job Title: Business Analyst
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    TeamViewer - Remote Support for your computer

    Date: May 28 2020

    Summary: I am using TeamViewer for almost 5 years now. It always helps me in resolving my software issue without actually going out to the workshop. It helped me on various occasions where travel is reduced to almost zero.

    I would for sure recommend TeamViewer to a small team of support personnel but a large team would require some more advanced tools with more licenses. Sometimes TeamViewer faces issues opening a session once another user just logged off from a session. Overall, it's a workable product that is widely used but more suited for small teams.

    Positive: (+) Transfer of files from the remote computer.
    (+) Secure connection.
    (+) Video calling option with chat.
    (+) Real-time connection depending on the internet connection.
    (+) Good recording

    Negative: (-) Call drop off, stability issues.
    (-) Unavailability at peak working hours.
    (-) Drop in frame rate at times of high demand

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  • Name: Rohan J.
    Job Title: Software Developer
    Length of product use: 2+ Years
    Used How Often?: Monthly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Best remote access tool

    Date: May 25 2020

    Summary: TeamViewer is the ideal and simple remote access and support tool. It helps you seamlessly access remote systems across the globe with little to no effort.

    Positive: Easy to use even for new clients.
    Reliable and secure with encryption.
    Password protection.
    Works well even on mobile.
    Recording feature.
    Supports all major platforms.

    Negative: Version specific - both systems must be on same version to connect.
    Subscription model.

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  • Name: Anonymous (Verified)
    Job Title: Administrator
    Length of product use: Free Trial
    Used How Often?: Monthly
    Role: User, Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Perfect for Remote Support

    Date: May 24 2020

    Summary: TeamViewer is a great program to use for remote support. Definitely recommend it for IT administrators.

    Positive: It allows remote control of a computer that is in a remote location.
    It has security features, so that not just anyone can remotely log into the PC at any time.
    There's a file transfer feature, which allows for transfer of files securely.
    There is very little lag between the two PCs.

    Negative: If the person has a different version to you, then it makes it a bit of hassle to connect.

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  • Name: Hope M.
    Job Title: CEO
    Length of product use: 1-2 Years
    Used How Often?: Monthly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Help is on the way

    Date: May 06 2020

    Summary: Being a small non profit and not being able to staff an IT person, it is great to let them do the work remotely.

    Positive: What I like best is having the ease of someone being able to solve my computer issues remotely and quickly.

    Negative: The numbers are complex and hard to remember, but doable.

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  • Name: Chet N.
    Job Title: CEO
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great Software

    Date: May 05 2020

    Summary: Overall it's a great tool and they do have a free option if you're using it for personal instead of commercial.

    Positive: Super easy way to login and access others computers when you're trying to help troubleshoot and provide support.

    Negative: Access can be tough when someone isn't sure how to set it up.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Student
    Length of product use: Free Trial
    Used How Often?: Monthly
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    TeamViewer helped me a lot

    Date: Apr 12 2020

    Summary: It's a very good software for remote control and screen sharing. Free trial version is also available. Premium version also very good.

    Positive: Remote control is easy. We can even chat with the other while connected remotely. We can fix the users problems without going to the user directly.

    Negative: Everything went well while I used the software. I like it, so no disadvantages.

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  • Name: Pradeep Sunny C.
    Job Title: Student
    Length of product use: 6-12 Months
    Used How Often?: Monthly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Remote control and desktop sharing made esay

    Edited: Apr 08 2020

    Summary: Best software for remote connections and desktop sharing. Though I've only used the free version, I like this one.

    Positive: Good interface.
    Works even behind proxies.
    Cross-Platform.
    We can even chat while the connection is on.

    Negative: The connection gets terminated sometimes.
    Faced authentication problems a couple of times.
    It showed private IP though I was connected to the internet.

    Read More...
  • Name: Andy S.
    Job Title: Technical Training Manager
    Length of product use: 2+ Years
    Used How Often?: Weekly
    Role: User, Administrator, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great tool and so easy to use.

    Date: Apr 07 2020

    Summary: I use this for personal purposes between family members so that I can help them out with their computer needs (I worked in IT for a number of years). My elderly parents love the ability for me to just remote in and fix things for them.

    Positive: Easy for even non computer savvy people to get started with. Secure connection and peace of mind that you will always know when someone is remotely connected. Chat feature is great too when remote troubleshooting.

    Negative: Software updates can sometimes be a pain because if the versions don't match you can't update clients remotely.

    Read More...
  • Name: Manish S.
    Job Title: Freelancer
    Length of product use: 2+ Years
    Used How Often?: Yearly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Consistently good

    Date: Mar 29 2020

    Summary: Great piece of software. The desktop apps work like a charm, but mobile apps could use some refining.

    Positive: Works across several platforms. Has been reliable for me for years.

    Negative: I wish the Android app had a better user interface so that it is more convenient to use on a small screen.

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