Alternatives to Spitch

IBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business. -User-friendly interface with drag-and-drop conversation builder and pre-built templates. -Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language. -Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.

Dialogflow by Google Cloud is a natural-language understanding platform that allows you to create and integrate a conversational interface into your mobile, web, or device. It also makes it easy for you to integrate a bot, interactive voice response system, or other type of user interface into your app, web, or mobile application. Dialogflow allows you to create new ways for customers to interact with your product. Dialogflow can analyze input from customers in multiple formats, including text and audio (such as voice or phone calls). Dialogflow can also respond to customers via text or synthetic speech. Dialogflow CX, ES offer virtual agent services for chatbots or contact centers. Agent Assist can be used to assist human agents in contact centers that have them. Agent Assist offers real-time suggestions to human agents, even while they are talking with customers.

Create a scalable voice experience with the API that connects millions globally. With Twilio Voice, you can build unique phone call experiences with one API, to create, receive, control and monitor calls with just a few lines of code. Customize your experience the way you want by using a wide range of customization resources, such as our Voice SDK, speech recognition, Interactive Voice Response (IVR), and recording transcriptions. Whether you're looking to set up global conferencing or alerts & notifications, Twilio has the support you need for building with Voice, such as our Twilio Runtime and Studio developer tools. Find docs, code samples, and helper libraries to start building today.

With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is a global leader in omnichannel communication. We make it our business to simplify how brands connect with, engage and delight their customers at global scale. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication. We make this available to you across the widest range of communication channels possible. THE INFOBIP ADVANTAGE (1) Personalized omnichannel customer connections Achieve deeper customer engagement across the widest selection of local and global channels, including: SMS, RCS, WhatsApp, voice, video, email and the most popular chat apps. (2) Global reach, local presence Our 60+ offices around the world allow us to react faster. We provide 24/7 customer support, technical solutions in-line with needs and local requirements — based on proven best practices. (3) Full stack customer engagement Deliver better outcomes for your business by enhancing your communications with fully integrated contact center, marketing automation, and chatbot building solutions informed by our customer data platform.

AI-driven speech recognition technology and voice authentication technology can transform customer engagement. Our 20-year history has been dedicated to ensuring that our partners are successful through collaboration. Our curiosity keeps us innovating for 20 more years. Our flexible speech-enabling technology allows you to create a solution that meets all your customers' needs, reliably and affordably. We do one thing well. Speech-enabling your applications is our specialty. Deliver great voice automation and interactions. LumenVox ASR/TTS can be used for simple commands or more complex questions. This will help you increase efficiency on both ends of the phone line. You won't ever repeat yourself. You will have the most flexibility in terms of capabilities, deployment, and monetization. LumenVox can help you create it if you can think of it. Our intuitive technology and toolsets make it easier to reduce time from development to deployment.

Amazon Lex allows you to create conversational interfaces in any application by using voice and text. Amazon Lex offers advanced deep learning functions such as automatic speech recognition (ASR), which converts speech to text, or natural language understanding (NLU), which recognizes the intent of the text. This allows you to create applications that are engaging and have lifelike conversations. Amazon Lex gives developers the same deep learning technology that powers Amazon Alexa. This allows them to quickly and easily create sophisticated, natural-language, conversational bots ("chatbots") with ease. Amazon Lex allows you to create bots that increase productivity in the contact center, automate simple tasks and improve operational efficiency across the enterprise. Amazon Lex is a fully managed service that scales automatically so you don’t have to worry about infrastructure management.

Mindsay automates customer interactions using conversational automation to make them more simple and efficient. We assist customer service teams in overcoming common challenges. This allows them to automate customer inquiries, eliminate time-consuming processes, optimize their human resources, and reduce costs. We help companies develop their customer service automation strategy. This allows for maximum automation of customer interactions while maintaining a low total cost of ownership.

Herbie.ai is a multi-national Conversational AI company. (Part of SunSmart Global, 15+ years in enterprise solutions). Digital Transformation of Enterprises Virtual Assistants with Voice Enabled to Automate Business Cases Franchise expanded to 6 countries. Instant connects you with 12+ social media platforms.

Vozy is a voice assistant and conversational AI that transforms how companies interact with customers. It provides a platform for customer-centric businesses to increase their productivity with an automation that actually works. Vozy offers personalized solutions to meet the increasing demand for omnichannel customer service. Vozy is delivering significant cost savings as well as unparalleled customer experiences for Latin American companies. Vozy is trusted by powerhouses such as SURA, Bancolombia and Proteccion.

Cloud Telephony Solutions and Deep Insights that are AI-enabled. Automate communication, bring operations online, and manage the large call inflow. Automated Outbound Solutions can be used to reach students and parents. With just one missed call, conduct surveys and collect valuable data. Automated Outbound Solutions can help you reach your customers. Hosted call center solutions and IVR are available for verification, reducing cancellations and operational expenses. Our hosted call center solutions make it possible to provide assistance to patients 24x7. Customers can save time by combining IVR and ASR. This allows them to reach the person they need in half the time, especially during emergency situations. They also receive regular updates. Smart IVR allows you to collect customer data and handle large calls. Our automated outbound solutions will help you reach your customers with important updates.

Nuacem AI is a global leader in conversational AI automation for contact centers. Its low-code platform enables enterprises to automate customer communications using intelligent voice and chatbots. With precise, reliable intent recognition, highly flexible dialogs, and seamless integration into backend systems, Nuacem AI creates superior user experiences and helps companies reduce support costs and improve scalability. Nuacem AI is available in SaaS and on-premises environments and supports conversations in any language and channel, including web, phone, SMS, and mobile apps. Since the company was founded in 2016, Nuacem AI has focused on simplifying business applications. As one of the first Conversational AI Companies, we created Customer experience design department and implemented innovative solutions based on existing systems at an early stage. Conversational AI is our DNA and is, therefore also an integral part of all our products and services. Nuacem AI’s worldwide client portfolio includes Cell C Limited, SANRAL, TDT, Murugappa Group, Trivitron, TVS, Symbiance Inc., Thomas Cook, SOTC, Quadrant Tele Ventures, Smartping, and many more.

Aisera is at the forefront of innovation. It has introduced a revolutionary solution which redefines how businesses and customers thrive. Aisera's cutting-edge AI offers a proactive experience that is personalized and predictive. It automates support and operations across many sectors, including HR and IT, sales and customer service. Aisera empowers its users by providing self-service solutions that are similar to those offered by consumers. Aisera accelerates your journey to a more streamlined future by unleashing the power of digitalization. Aisera automates tasks, actions and critical business processes by leveraging user and service behavioral insights. Aisera seamlessly integrates with leading platforms like Salesforce, Zendesk and ServiceNow. It also works with Microsoft, Adobe, Oracle SAP, Marketo Hubspot and Okta.

73% of customers believe that customer experience is important in their decision-making. A conversational AI-based chatbot can help you transform your customer experience to the next stage. The conversational chatbots at Engagely.ai deliver a positive customer experience on any platform and in the customer’s preferred language. Worldwide, there are more than 2B WhatsApp users! Engagely's Conversational Artificial Solutions will help you be there for your customers. Engagely's largest messaging app allows you to stay connected with customers. You can answer customer questions, send important notifications, pay bills, or just engage with prospects to convert them into leads. Engagely conversational bot for customer support automates inbound and outbound calls for customers. It uses state-of-the art speech recognition technology to make the conversations human-like.

We are a leading company in the age of intelligent automation. We power top brands with AI, Omni-channel tools, and conversational service and commerce. We are a Conversational Artificial company that delivers smart chatbots, voicebots and video collaboration software for over 150 brands.

Cognigy is a global leader for conversational AI automation in contact centers. Cognigy.AI is a low-code platform that allows enterprises to automate employee and customer communications with intelligent chatbots and voice commands. Cognigy.AI provides superior user experiences and reduces support costs. It also integrates seamlessly into backend systems. Cognigy.AI can be used in SaaS or on-premise environments. It supports conversations in any language, on any channel, including phone, SMS, and mobile apps. Cognigy has many clients worldwide, including Daimler, Bosch and Lufthansa. Learn more at cognigy.com.

Yellow.ai is the enterprise-grade Conversational AI platform that unlocks business potential at scale. The platform is trusted across 85+ countries by 1000+ enterprises, Domino’s, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code/low-code platform. The company has raised more than $102M from blue-chip investors and has offices across six countries.

Voice has the unique potential to improve security and user experience in everyday interactions. A cost-effective, reliable, and innovative language-agnostic solution to instantly verify and identify users in real time. Voice biometrics can automatically recognize any person based on their voice characteristics. It can smartly replace traditional authentication methods (cards and passwords, signatures, fingerprints, etc.) in security access control, user verification, fraud prevention and detection, and user verification for digital transactions. Voice biometrics is a cost-effective and innovative way to authenticate users. Remote access is also possible. Biometric authentication and identification through voice has never been faster and more secure. There are different operational models for each client and advanced anti-spoofing methods.

Automate customer interaction with our comprehensive Conversational AI Platform, which includes voice and text solutions that are tailored to your business's needs. byVoice, a dynamic software development company that specializes in advanced B2B products and solutions, is an innovative and dynamic company. We drive business growth and efficiency with our expertise in cloud-based technology, AI tools, Unified Communication systems and AI tools. Our team is dedicated to the success of our clients, and we value reliability and deliver tailored solutions for their unique needs and goals.

A speaker recognition solution specifically designed for forensic professionals and powered exclusively by state-of the-art deep neural network technology enables you to perform fast and accurate language-independent forensic vocal analysis. An advanced speaker identification tool automatically analyzes the subject's voice and supports your forensic expert with accurate, impartial voice analysis. Phonexia Voice Inspector is able to identify a speaker in recordings of any language. An automatically generated report that contains all the details necessary to support the claim will allow you to present the results of your forensic vocal analysis to a court. Phonexia Voice Inspector is a unique tool that provides police officers and forensic specialists with a highly accurate speaker recognition system to support criminal investigations and provide evidence in court.

Our AI Chatbot and Voicebot platform will help you improve customer experience. Floatbot, a hybrid platform that allows for the development of both Chatbots and Voicebots within hours, is one of very few worldwide. Automate 80% of your call center operations using hybrid Voicebot/Chatbot. Enhance your customer experience and improve your CSAT score. Our AI Chatbot platform and Voicebot platform can help you improve customer experience. Floatbot, a hybrid platform that allows for the development of both Chatbots and Voicebots within hours, is one of very few worldwide. Your response to their voice. Speech recognition in vernacular languages is available on the Floatbot platform. 10 languages, 100+ dialects powered by 100,000 hours of voice. You can create your own chatbot workflows with Voicebot Floatbot's No Code platform. It allows for rapid development and deployment using an advanced bot builder.

VeriSpeak voice recognition technology is for integrators and developers of biometric systems. The text-dependent speaker recognition algorithm provides system security by verifying phrase and voice authenticity. Voiceprint templates can be matched in one-to-one (verification) or one to many (identification). This software development kit allows you to develop stand-alone or network-based speaker recognition apps on Microsoft Windows, Linux and macOS. A text-dependent algorithm prevents unauthorized entry by using a secretly-recorded user voice. Two-factor authentication is achieved by verifying voice biometrics and authenticating pass-phrases. Both regular microphones and smartphones can be used to record user voices. Multiplatform SDK available that supports multiple programming languages. Affordable prices, flexible licensing, and free support for customers.

Intelligent assistant that can go beyond predefined conversations. Artificial Intelligence technology is at the forefront of deciding the bot's next response. Even voice channels make it easy to connect to the next channel. NLU allows you to understand the intent of your customer and extract relevant information. Don't give your sensitive data to third-party services. Keep your data private and use on-prem. Integrate ShoutOUT AI with your APIs and third-party APIs to bring chatbot conversations into real life. This is the new standard for customer service. Transform boring FAQ questions into engaging chatbots that can answer complex queries from your clients. You don't have to be tech-savvy. In just a few steps, you can integrate an answer bot to your site to seamlessly handle all the conversations from multiple users at one time. Find answers to common questions right away.

Intelligent virtual agent that allows you to chat and have automated in-and outbound voice and chat conversations. All your voice and text-based business process automation is possible from one platform, available in any language and available 24/7. All your conversation-driven business processes can be seamlessly managed from start to finish with one platform. Scotty is a managed service and a pay-per-use model. There are no upfront investments. Scotty creates relevant and contextual customer journeys using your existing data and returns real-time insights. Don't waste time waiting in line Scotty can handle both inbound and outbound calls from start to finish. Scales from one to millions of calls, chats, and emails using the same platform. There are no monthly fees or license fees for the platform. You only pay for the contact you use. Scotty makes it easy to integrate your existing platforms with your teams.

Run multiple campaigns on different channels, such as WhatsApp, Facebook Messenger and Google Business Messaging. By establishing a conversational flow, publishing on omnichannel and analyzing every report, you can reap the benefits of sales. Engage consumers and deliver detailed responses in the form rich snippets, while customizing each one to fit any situation. Data visualization and populating data can enhance customer experience. AI chatbots that are constantly improving will power your conversations. Take control of your customer service management by auto-segmenting inquiries to the appropriate agent, triggering handoffs as needed, and taking complete control over your support management. Intelligent assistants can automatically identify the user's intent by using NLP, and then respond with solutions that are specific to their intent. The response is based on pattern recognition and metadata extracted from service providers or databases. Track everything that happens across all your channels to maintain a great customer relationship.

Zaion automates large volumes of calls and supports advisors on daily basis. Discover callbots, voicebots, chatbots, messagingbots. Processing of higher-value-added tasks, better availability to the customer, versatile, cross-functional and higher employee satisfaction. Voice-signal analysis can detect tone, emotions, gender, and more. Security, data protection and compliance with GDPR. The intuitive interface of the Botcenter®, a tool for activity-management and supervision, revolutionizes the way conversations are analysed in real time. A callbot is a program that interprets customer intentions in natural languages and provides a precise response based on the context. Bots become more intelligent over time and more efficient through machine learning. It is the best-selling bot on the market for its cognitive capabilities. It includes models that are applicable to every industry. This allows automation of many different use cases.

Voice biometrics refers to the science of using the voice of a person as an identifying characteristic for authentication and/or personalizing user experiences. This technology can be referred to in many ways, including speaker verification, voice verification, speaker identification, and speaker recognition. Two ways are we able to use voice biometrics. Text Independent Voice Verification is the first. This approach doesn't require the person to use a specific passphrase. Another option is Text Dependent Voice Verification. In which the user enrolls using a particular phrase, but not a password, this phrase will not be secret. IDVoice allows both options, depending on your use case. In some cases they can be combined.

Conversational VoiceBots for Calls and Websites. Our AI Voice Suite empowers companies to use AI VoiceBots over their website or phone channel to connect, qualifie and engage their leads and customers through highly-personalized voice conversations. Scale personal conversations. VoiceBots make high-touch, intelligent phone calls to customers and leads who are interested in hearing more from you. Your Sales, Marketing, Logistics, Customer Support and Sales teams can be more effective in providing a pleasant and high-touch experience for customers and leads. VoiceBots allow you to have voice conversations with customers and leads in an automated manner. Qualify website visitors and live transfer high-level prospects to sales team. Your sales reps can schedule demos and meetings with interested leads to their calendars. Voice commands allow you to navigate or search information on your website.

Welcome to VoiceGenie.AI. This voice bot is a highly advanced, human-like conversational tool that will captivate your audience. Oriserve's team of experts, who have over five years experience in providing AI customer solutions, has created a groundbreaking platform powered by the latest AI technology. Ori's conversational AI is a game changer in customer satisfaction and sales growth. Our mission is to automate every aspect of the customer experience through a seamlessly integrated, multilingual platform. Discover our unique cognitive AI solutions that are carefully engineered to provide a seamless customer experience across sales, marketing and support. Our cutting-edge AI technologies seamlessly transcend barriers, integrating with IoT devices and sensors, web, apps and social media platforms, to revolutionize business operations.

Phonexia has a wide range of cutting-edge voice recognition and voice biometrics technologies that can be used to meet commercial and government needs. Phonexia products are powered by the most recent advances in artificial intelligence, voice biometrics science, acoustics and phonetics. They are highly accurate, fast, and scalable. Phonexia's AI-powered solutions allow you to build voicebots and verify speaker identity using voice biometrics. You can also transcribe speech into text and search for speakers in large volumes of audio. With voice biometric authentication, you can easily access your clients' data and detect fraud attempts.

Auraya's next generation voice biometric engine ArmorVox provides a complete suite of voice biometric capabilities for telephony and digital channels. ArmorVox improves customer experience and security. It can be securely deployed through the cloud or on-premise. It uses machine learning algorithms for speaker-specific background models to ensure the best performance. Our algorithms create thresholds for each voiceprint that are empirically calculated to meet your security requirements. Our ArmorVox engine can be tuned automatically to work regardless of language, accents, or dialects. ArmorVox has patented features that are industry-leading. This allows resellers to provide a more secure and robust solution for improving customer experience and security.

Voice is an SDK that offers biometric speaker recognition algorithms, software libraries, user interfaces, reference programs, and documentation to use voice biometrics to enable multifactor authentication on iOS and Android devices. You can match and store biometric templates on either a mobile device or a server. Voice APIs are reliable, configurable, and easy to use, complemented by a level of technical support that has helped make Aware a trusted provider of quality biometric software and solutions for over twenty-five years. High-performance biometric speaker recognition allows for secure and convenient multifactor authentication. The Knomi mobile biometric authentication platform is a collection biometric SDKs that run on mobile devices and a web server that enable strong, multi-factor, passwordless authentication using biometrics. Knomi offers multiple biometric modes, including facial recognition.

CEDEX Technologies, a chatbot development company based in Kerala, India is a specialist. We are a dedicated group of chatbot and voicebot specialists. We create custom chatbots for each client based on their unique business needs. We develop, train, and design high-quality chatbots. Chatbots are rapidly evolving and will eventually replace humans in customer care, entertainment, news, delivery, corporate information exchange, and customer service. It may seem easy to create chatbots. A dedicated chatbot development team is needed to create a chatbot that meets your business needs. Chatbots are able to help customers 24 hours a day. Chatbots aren't prone to having bad days, they don't get bored easily and can provide better customer service. Chatbots are able to automate tasks that need to be done often and at the right moment.

You can build a relationship with your customers using the various channels and devices they use to communicate with you company. Let them have the same amazing experience through all of them. All calls, chats and emails from all your company's service channels can be managed through one interface. Integrate telephony, CRM and ERP systems to give your company complete attention. Our chat-bots, voice-bots and other tools allow you to provide automated experiences to clients across multiple channels. All communication channels can be managed by your company. Each interaction will become a success story.

Graphlogic Conversational AI Platform consists of: Robotic Process Automation for Enterprises (RPA), Conversational AI, and Natural Language Understanding technology to create advanced chatbots and voicebots. It also includes Automatic Speech Recognition (ASR), Text-to-Speech solutions (TTS), and Retrieval Augmented Generation pipelines (RAGs) with Large Language Models. Key components: Conversational AI Platform - Natural Language understanding - Retrieval and augmented generation pipeline or RAG pipeline - Speech to Text Engine - Text-to-Speech Engine - Channels connectivity API Builder Visual Flow Builder Pro-active outreach conversations Conversational Analytics - Deploy anywhere (SaaS, Private Cloud, On-Premises). - Single-tenancy / multi-tenancy - Multiple language AI

Trilyo uses Artificial Intelligence to convert conversations into business conversions. We are able to increase revenue by 30%, grow engagement by over 50%, and save up to 20% on costs. This allows us to maximize revenue. Trilyo is a comprehensive solution that can be used for any size business, big or small. Our tailored solutions include AI Chat, WhatsApp & Voice bots, FOMO Marketing & Conversion Cards and Sales Auto Reach. Our bots use AI & Machine Learning for conversions and qualification of high-potential leads on clients' sites. It can answer up to 85% customer queries in just a few minutes. Our comprehensive dashboard gives you real-time analytics, customer segmentation, and actionable insights to help you acquire and re-engage customers. We help you convert a simple "Hi" to a "Happy Customer".

Our intelligent conversational AI solutions allow you to easily and quickly service your customers. With just one click, you can build your bot in one language and have it understand over 100 languages. We are a platform that does not require any coding. Users can create and manage bots for their business without having to know any coding. Chat with customers via Facebook Messenger, WhatsApp, Google Assistant and Amazon Alexa. Our intelligent AI provides detailed insights into your conversations, and offers tips for improving them. Our AI technology powers the myBo bot, which assists customers of Belfius Insurance with their claims. This frees up time for human agents to deal with more complicated cases. Get a 30-day free trial account to create your own voice and chatbot. It's simple and requires no IT skills. You can try it for free, so don't take our word for this. Chatlayer is more than a conversation platform. It's also a partnership platform! Our trusted partners will help you get the most out our tools.

Ideta allows companies to create their own chatbot/voicebot using no coding. You can also design your chatbot as you wish. You can change every aspect of your chatbot's visual appearance to match your website design. Your bot can be deployed on multiple communication channels, including Facebook Messenger, landing page, Facebook Messenger, and a phone number (Twilio ...), Microsoft Teams, etc. Any software can be connected via API without any coding. You can connect to any software via API with the best Natural Language Processing tools (Dialogflow and Luis, Watson ...)) and easily switch between them.

You can effortlessly connect with your customers, wherever, whenever, and however you want. Interactions Intelligent Virtual assistant makes it easier than ever to communicate with your customers and get things done. We are changing the way customers interact with us by combining the most advanced Conversational AI technologies with human understanding. Our Intelligent Virtual Assistant allows customers to speak or text naturally, in their own words, creating a seamless customer experience from beginning to end. Intelligent Virtual Assistants, or IVAs, provide modernized customer service that is not only conversational but also personal. Interactions IVAs powered by Conversational AI allow customers to speak as naturally as they would with a person, reducing frustrations often associated with automated solutions. Interactions IVAs are able to hear customers' words even in the presence of background noise, accents and poor connections.

Almost everything we do online requires passwords and security questions. It's part of everyday life. It can be frustrating to keep track of all this information. All this information is there to protect us and ensure that we have access only to our accounts. We hear about breaches of passwords all the time, but we want quick, simple login authentication that saves us money and improves our end-user experience. Voice is the most important authentication factor that will make your life easier. You deliver a simple, quick, secure, password-free login experience for your customers. You can significantly reduce the cost of password management. You comply with biometric privacy laws. The claimed identity is validated by a real-time comparison between an individual's voice and their unique voiceprint. You must ensure that people are who they claim to be. For true Omnichannel Excellence, use one model across multiple channels.

It can be difficult and costly to manage a contact center. Customers often have to answer difficult questions to verify their identity. Omni Authentication, a voice biometrics system, can help you provide a solution to increase security, reduce operational expenses, and improve customer experience. Improving the customer experience is a key challenge in a contact center. Customers are annoyed when they have to remember their passwords, PIN numbers or account numbers. Agents are busy asking security questions. Omni Authentication solves these problems by using customers voiceprints to verify their identity securely and easily. This improves customer service and efficiency in the contact center. Callers no longer need to remember account numbers, PINs or passwords.

R Systems' goal is to help organizations identify and mitigate customer journey hindrances. This is done by using the power of AI, data analysis, natural language processing (NLP), and deep neural networks (DNN). Understanding the essence of customer experience will help you improve the way customers respond to your brand in terms engagement, loyalty, retention. To gain actionable insights and make informed decisions about retaining and acquiring customers, organizations need accurate data and metrics. Our data analytics framework will allow you to improve First Contact Resolution (FCR), reduce customer effort and optimize self-service options. It can also help you manage seasonal spikes in demand. Your customer experience will improve with every interaction when R Systems is on your side. Our services allow you to collect data from customer interactions to gain insight into behavior.

Fraud in contact centers is a multibillion-dollar problem. One out of every 770 fraudulent calls reach agents. It's a race between call center staff and fraudsters to outsmart each other. One out of every 390 accounts accessed by the IVR will be the victim to a fraud attack. Fraud losses directly impact a company's bottom lines, customer experience, brand perception, and overall bottom line. Pindrop®, a multifactor, real time, fraud prevention solution, analyzes calls into the call center for voice, device and behavior to identify up to 80% of telephone channel fraud, predict future fraudulent behavior 60 days in advance, provide a complete crosschannel view of fraud and reduce costs, review rates, and protect the company from attacks. To prevent data theft, account mining and omnichannel fraud, the IVR can determine call risk and account risks. Real-time alerts for agents about potential fraudulent callers allow you to see the call risk on every call.

Gnani.ai’s voice biometrics platform, Armour365 is an advanced security solution designed to reduce operational costs, improve customer satisfaction, and prevent fraud. This system is equipped with a state-of the-art fraud detection engine capable of recognizing threats like anti-spoofing attacks, synthetic attacks, and replays. It supports active and passive biometrics. Less than a second of speech is required for authentication. The platform is also language and text independent, offers dynamic passphrases, and integrates seamlessly with multiple channels. Benefits include a reduction in average handling time of over 60 seconds, an 80% improvement in fraud detection, and a 30% increase in CSAT scores.

Coval is a simulation platform that allows engineers to quickly develop AI agents for chat, voice and other modes. Coval automates the testing process to allow engineers to simulate thousands scenarios with a few testcases, allowing comprehensive assessments without manual input. Coval will format test sets created by users. They can add customer transcripts, or describe user intents using natural language. The platform allows for both voice and text simulations to be performed, which facilitates the testing of AI agents using a set scorecard metrics. Comprehensive evaluations are provided to enable performance tracking and root cause analysis. Coval offers workflow metrics to provide observability of system processes and aid in the optimization AI agents.

Phone conversations are a more common channel for companies to communicate with customers than any other channel. This is a goldmine of untapped information. Listening to every customer call can be costly, time-consuming, and not practical. Only a small percentage of calls are reviewed. These voice interactions allow you to hear the real voice of your customers and get to the bottom of their concerns. Our highly accurate and automated speech-to text transcription can transform unstructured voice data into transcripts which can be integrated into analytics platforms. Voci allows you to improve agent quality Monitoring, Enhance the Customer Experience, Extract Competitive Intelligence and Ensure Compliance

Talvala is a speech analytics firm. We use Baidu's Deep Speech technology, machine learning, and compliance surveillance to provide human/machine interfaces and compliance surveillance. We create speech-based monitoring apps and human machine interfaces ("HMI") to suit a variety of clients. We believe the time is right for voice-based HMIs. Talvala Surveillance, our compliance monitoring product, combines an advanced speech to text transcription engine with alerts generation for revolutionary 2-in-1 surveillance speech analysis solution. Our R&D Unit creates custom human/machine interfaces to meet the needs of clients in robotics or internet of things. We are open to taking human voice input.

A simplified 360-degree view of your customer will simplify your agent workflow and improve customer interaction. Our AI-powered agent assistance will speed up the resolution of issues and reduce hold times. Smart actions and contact center automation will eliminate repetition. Smart consult collaboration allows you to troubleshoot and to share screens. With Customer sentiment, you can see what customers think in real-time. Reduce response times and reduce the number of screens by using one, unified tool. Quick-access KPI, feedback, and training data allows you to monitor service levels and evaluate performance. Integrating multiple data sources allows you to spot patterns, improve productivity, and make informed decisions. Monitoring built-in quality assurance dashboards to improve agents, teams, or organizations.

Conversation intelligence and real time guidance for contact center managers. Creovai uses AI for all your customer interactions, to guide your agents in real-time, and to deliver insights to improve your contact center performance. All this is done within a single platform. Creovai analyzes and listens to every voice and digital interaction, based on criteria that you care about. This reduces manual QA time while giving your team an overall view of agent performance and the customer experience. Answer the most important "what" and 'why" questions regarding your customer conversations using AI-powered predictive score models, pre-built insights categories, and prescriptive Dashboards. Based on customer insights and conversation insights, make informed CX decisions. Agents will receive automatic real-time feedback based on these insights. Close the feedback loop. Use insights from customer conversations to optimize your call scripts, provide real-time guidance and drive continuous operational improvements.

Xdroid enables digital transformation in contact centers through voice and text solutions based upon artificial intelligence and machine-learning. We automatically collect 100% of customer interactions and provide valuable, consistent and objective insights and information about each conversation. Our semantic capabilities, keyword detection, and emotion analysis can help you improve your customer experience, agent retention and productivity, and ensure compliance. Contact centres can use our innovative and competitive solutions to understand customer journeys and get closer to 360-degree customer views.

Marsview APIs have been trusted by thousands of developers and CX team members who integrate conversation intelligence in voice, chat, and video applications. Together, we can change the future of digital conversation. Let's work together to move your company forward by leading innovation to provide world-class conversational analytics and intelligence to our customers. Intelligent virtual agents can perform tasks and answer questions in a human-like manner. Automatically detect intents for in-call assistance, onscreen actions, call disposition, call disposition, and summary call notes. Automatedly generate actionable insights from 100% customer interactions across all channels. Marsview's complete suite of language, speech and vision APIs allows you to quickly deploy customized AI solutions at large scale with high confidence. Return the best possible matching answers to your questions or the next most effective actions.