Pindrop Reviews

Pindrop Description

Fraud in contact centers is a multibillion-dollar problem. One out of every 770 fraudulent calls reach agents. It's a race between call center staff and fraudsters to outsmart each other. One out of every 390 accounts accessed by the IVR will be the victim to a fraud attack. Fraud losses directly impact a company's bottom lines, customer experience, brand perception, and overall bottom line. Pindrop®, a multifactor, real time, fraud prevention solution, analyzes calls into the call center for voice, device and behavior to identify up to 80% of telephone channel fraud, predict future fraudulent behavior 60 days in advance, provide a complete crosschannel view of fraud and reduce costs, review rates, and protect the company from attacks. To prevent data theft, account mining and omnichannel fraud, the IVR can determine call risk and account risks. Real-time alerts for agents about potential fraudulent callers allow you to see the call risk on every call.