Spiral Description
Spiral is now available. Transform customer feedback into actionable insights. Our AI analyzes customer feedback across all channels and detects emerging issues before they become major problems. Simple Integration Amazing Results Get actionable insights. Clear problems that you can solve. Real-time Tracking. We keep track of feedback as soon as it enters your system. This keeps you up to date 24/7 via SightAI™. Integrates with your CRM. We integrate with all the most popular CRMs. Scales with you. Your results will improve the more feedback you receive. Spiral can learn with you. Accelerate your work. Prioritize issues before they escalate. Avoid problems from spiraling out of control by identifying trends early and addressing them before they become too serious. Find all issues at once. No more manual chasing down issues. We collect your customer feedback. Our AI analyzes it all day. Watch the impact unfold!
Spiral Alternatives
Feedbackly
Feedbackly is an all-in-one customer experience measurement and analytics platform. It allows you to automate the analysis and optimization of your entire Customer journey with behavioral targeting and intelligent automation.
Feedbackly allows you to collect customer feedback from any channel, analyze it all, and then let smart integrations take care of your feedback.
Feedbackly is the only CXM platform that allows you to measure Emotional Value Index (EVI®.) This gives insight into how customers' emotions affect revenue and churn throughout your customer journey.
Our mission is to make companies happy. We ensure that our customers are happy. More than 95% of our customers remain with us. Feedbackly offers all the tools, methods and training necessary to attract and retain more customers with a better customer experience.
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Frame AI
The Voice of Customer engine is a tool that drives company-wide action. This tool was created for CX leaders who are focused on measurable impact, not survey results. An Early Warning System. Act now while it is still relevant. Data can be used to identify customers, cases, and themes that need your attention. Identify the problems before they become problems. Stop chasing lagging indicators. Move beyond anecdotes and evidence. All customers are eligible to provide feedback, not just those who responded to your survey. You can support priorities with data by using executive and cross-functional reporting. You can choose between always-on and quarterly VoC across any combination of channels. Automated theme detection and impact assessment. Translate qualitative comments into quantitative proof points. Identify repeatable wins and areas for improvement. Plan for resourcing, improve operations, and support peers with hard data. Reduce reporting overhead so that you can focus on customers.
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Opiniator
Opiniator's digital comments card is a customer feedback and recovery platform that allows brick and mortar businesses to use. The digital comment card system collects customer feedback, comments, and ratings using their mobile phones. It then tracks the issues to resolution. The digital comment card allows businesses to respond before customers take their business elsewhere or take their friends with them. Track customer complaints and all staff actions until they are resolved. Unexpected online complaints are less common than expected. Customers who are unhappy are contacted immediately and their money is returned. Before customers are affected, find and fix HSE and maintenance issues. The dashboard provides feedback to the business and staff, which then allows them to take immediate action. Business responds to the issue, tracks all actions and recovers customers.
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Delighted
Delighted is a turnkey platform for customer experience that helps high-growth companies and established enterprises such as Allbirds, Instacart and Invision, Opentable and Affirm to improve customer loyalty through actionable feedback.
Customer feedback can be incorporated into your business strategy within minutes, not weeks.
Easily customize NPS, CSAT and CES survey templates in Delighted
- Send surveys directly to customers via email, SMS text, in app, or link URL.
- Create 2-click integrations: Set up surveys and integrate real-time feedback in your existing toolset, such as e.g. Slack, Salesforce and Shopify, Stripe, Hubspot and many more
- Surface trends that need immediate attention using AI-driven survey text analysis and pre-built reports.
- Get immediate action with email digests and alerts that you can customize by department so that feedback reaches the people who can make a difference
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Integrations
No Integrations at this time
Company Details
Company:
Spiral Technologies
Headquarters:
United States
Website:
www.spiralup.co
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Product Details
Platforms
SaaS
Spiral Features and Options
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