Sonetel Reviews

Summary: Helped me setup my virtual number and pointed it quickly to solve my problem in a short amount of time and fixed my issues with payments as well. It was a good experience compared to other companies I have tried.

Positive: Helped me setup my virtual number and pointed it quickly to solve my problem in a short amount of time and fixed my issues with payments as well.

Negative: I had no problems with setting up my number once I contacted their support.

Summary: Great experience.
Personal support is what I liked the most.
I would recommend being more clear what documents each country requires before making a payment.

Positive: I contracted 1 Swiss phone line.
After 2 days I got contacted to provide information that the local company needs to register the phone.
Sajida was a charm, she explained what I needed to provide. She covered local numbers as well as toll-free.
In our final email I realized I could not get the service due to missing documentation. A full refund was done.

Negative: The web page is very good.
I only had trouble creating an account, an error was showing in the app and the web page. Most probably a service was down.
Eventually I was able to create an account.
Finally, the web page could be better structured. I had to navigate all sections to know the different products. Maybe a wizard or main page explaining the services.

Summary: Their service is awesome. I have been using Sonetel for a couple of years now and absolutely love it. I have multiple virtual numbers with them. Customer service is really good too. They have been extremely helpful with any questions or issues that I have.

Positive: Easy to use
Highly customizable
Reliable
Great customer service
Reasonably priced
Mobile app is very convenient
Website is very user friendly

Negative: Only con I have is that I didn't find out about Sonetel sooner. I wish they would advertise their services more.

Summary: The overall Sonetel phone number experience is BEST BEST BEST. I have been using Sonetel for over four years now, and there is no other better competitor who can match their service expertise. First of all, they have quite a large pool of mobile numbers you can choose from. I like choosing easy numbers that are memorable. Sonetel's large pool of numbers makes me give them a BIG tick. Their services are very reliable, and their calls are as clear as using within the country.
Customer care and support is very key when it comes to choosing a reliable service provider. Sonetel's customer care is where I give them a tick in all the boxes.
Sonetel customer care is very responsive, knowledgable of your problem and you are served by a real person.

Positive: Sonetel international mobile numbers are easy to set up, and the best part is that they forward SMS messages to your email. Most other international phone providers do not provide SMS capabilities.
I find their customer care team very responsive in sorting the issue. They follow up with you until the issue is resolved.

Negative: Forwarding mobile calls to your country PSTN can be pricey.

Summary: It's an excellent and dirt-cheap service that gets the job done! It's worth every penny to anyone who needs a virtual number.

Positive: Sonetel is pretty easy to use. We've rented a US number to receive SMS OTP messages. It works great almost all the time. Customer support is also responsive and works beyond office hours to resolve issues. Above all, it's cheap.

Negative: I'm yet to encounter any issues worth complaining about.

Summary: My overall experience with Sonetel has been good. It is one of the few companies that are offering virtual numbers to developing countries.

Positive: The process of getting a virtual number is easy with Sonetel. Yes, you are required to submit some document in order to go through verification, but the review process is done professionally.

Negative: So far, I have no complaints. It is easy to use, the interface is user-friendly.

Summary: What sets Sonetel apart is their attention to detail and willingness to go above and beyond to ensure customer satisfaction. I would highly recommend them to anyone looking for dependable and efficient services.

Positive: Sonetel has exceeded all my expectations with their outstanding service and reliable solutions. From the very first interaction, their team was professional, attentive, and genuinely committed to meeting my needs. The quality of their services is top-notch, and everything works seamlessly without any hiccups.

Negative: Lack of service in Swedish, would love that feature

Summary: Great customer service.
I have been using Sonetel for over a year and the service is impeccable and it has saved me in the past.

Positive: I was busy so I was not able to respond quickly, but the team contact me again to be sure how the situation was and we were able to solve.

Negative: I have no cons to mentioned at the moment. Great service so far.

Summary: I’ve been using Sonetel for a while now, and it’s been a great experience. The service is reliable, affordable, and easy to set up. The support team is excellent—they helped me resolve an issue quickly and were very professional. Definitely recommend it!

Positive: I subscribed to Sonetel and I’m really happy with the service. It’s easy to use and works perfectly for my needs. I had a small issue, but their support team fixed it quickly—they were super helpful and responsive. Great experience overall!

Negative: So far there’s is no cons for me. I had a minor issue but the support helped me quickly

Summary: My overall impression of the platform is very positive so far. I use this service frequently for my business.

Positive: Best thing about this platform is that they forward SMS to your email which is what I exactly needed for my business.

Also their customer support is excellent and professional. I highly recommend.

Negative: Would have been cherry on top if they could forward sms and phone call transcripts to your WhatsApp. I think connectivity with WhatsApp would be a great plus.

Summary: I want to thank SONETEL for the excellent service you provide. As an online worker, managing multiple tasks often requires more than one phone number, and your platform has been a perfect solution.

SONETEL makes it easy to set up additional numbers, and its reliability has greatly improved my productivity. I truly appreciate the effort put into creating such a user-friendly and dependable service. Thank you!

Positive: I want to express my gratitude for SONETEL's exceptional service. As an online worker, I rely on multiple phone numbers to manage daily tasks effectively, and your platform has been a game-changer.

SONETEL's ease of use and reliability have significantly boosted my productivity. Thank you for creating such a dependable and user-friendly solution!

Negative: In certain countries, the cost of numbers is higher. That’s just how it is.

Summary: Sonetel has truly revolutionized how we handle business communication. Its feature-rich platform offers a seamless way to manage calls and messages, and the ability to get local numbers in multiple countries is a game-changer for businesses like ours looking to build trust with international clients.

What sets Sonetel apart is its robust features and exceptional customer support team. They are always available, incredibly knowledgeable, and go above and beyond to resolve issues promptly. Whether setting up a new number or troubleshooting, the support team makes the experience effortless.

If you're looking for a reliable communication solution with top-notch support, Sonetel is the way to go. Highly recommended!

Positive: 𝗚𝗹𝗼𝗯𝗮𝗹 𝗥𝗲𝗮𝗰𝗵: Ability to get local numbers in multiple countries, enhancing trust and accessibility for international clients.
𝗙𝗲𝗮𝘁𝘂𝗿𝗲-𝗥𝗶𝗰𝗵 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺: Seamless call management, messaging, and integrations that streamline communication.
𝗘𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Quick, knowledgeable, and proactive assistance that makes the user experience stress-free.
𝗖𝗼𝘀𝘁-𝗘𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲: Competitive pricing for a service that offers excellent functionality and reliability.

Negative: 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗖𝘂𝗿𝘃𝗲: The initial setup and understanding of all features can take some time for new users.
𝗟𝗶𝗺𝗶𝘁𝗲𝗱 𝗢𝗳𝗳𝗹𝗶𝗻𝗲 𝗔𝗰𝗰𝗲𝘀𝘀: The platform requires a stable internet connection, which can be challenging in low-network areas.

Summary: Have not been using it for a lot of months but the time spent with them has been good so far so would recommend it

Positive: great variety of numbers, it is also very cheap, no issues faced so far, would highly recommend it to anyone

Negative: the customer support takes a few hours but always makes sure to resolve any issues

Summary: Great service - reliable, affordable, easy to use, and very very responsive support. Highly recommend for virtual phone needs.

Positive: - The platform is very User-friendly and easy to navigate.
- Their customer service team is responsive and helpful.
- I can make and recieve calls from different countries, which is perfect for my needs.
- Setting up my account and number was quick and straightforward.
- I love the flexibility of having a virtual number for business and personal use

Negative: The basic plans could offer more features for the price.

Summary: Annu was very good in finding a resolution to the problem Very impressive and reassuring about resolving the issue

Positive: Very quick response to issue with follow-up reminder email when I did not respond. Detailed instructions to remedy the issue.

Negative: Nothing to complain about. Support was very good and resolved the issue quickly and efficiently.