ServiceNow Integrations

Your Governance, Risk, and Compliance (GRC) program must align with the specific needs of your business. The Compyl platform empowers your organization to effectively scale and enhance its GRC processes in a way that best suits the operational methods of your team. This comprehensive and adaptable GRC solution aids in minimizing risk, ensuring compliance, and fostering growth within your organization. Compliance teams often find themselves overwhelmed and unable to keep pace with demands. By automating tedious and error-prone manual tasks, your team can reclaim valuable time to concentrate on high-priority responsibilities. However, focusing solely on compliance is not enough to mitigate organizational risks. It is essential to have clear insight into your risk posture to take proactive measures and illustrate risk reduction progress over time. Additionally, functional and application silos can lead to significant risk gaps and blind spots. Thus, having a singular, integrated view of risk is crucial for communicating risk impacts and facilitating improved decision-making. Centralizing all compliance and risk activities within one cohesive platform can lead to more effective management of these critical areas. Ultimately, the right approach can transform your risk management strategy and enhance overall organizational resilience.

As a leader in the business arena, it's crucial to have unwavering confidence in your data, ensuring it is thoroughly governed, compliant, and precise. This entails incorporating all data from every source and location without any restrictions. It's important to have a comprehensive grasp of your data resources. Conduct audits to assess risks, compliance, and quality to support your initiatives. Create a detailed inventory of data across all sources and types, fostering a collective understanding of your data resources. Execute a swift, cost-effective, and precise one-time audit of your data assets. Audits for PCI, PII, and PHI are designed to be both fast and thorough. This service approach eliminates the need for any software purchases. Evaluate and audit the quality and duplication of data within all your enterprise data assets, whether they are cloud-native or on-premises. Ensure compliance with global data privacy regulations on a large scale. Actively discover, classify, track, trace, and audit compliance with privacy standards. Additionally, oversee the propagation of PII, PCI, and PHI data while automating the processes for complying with Data Subject Access Requests (DSAR). This comprehensive strategy will effectively safeguard your data integrity and enhance overall business operations.

inSTREAM is a cutting-edge Intelligent Document Processing (IDP) solution created by Celaton, aimed at automating and simplifying tedious and repetitive tasks in business operations, including accounts payable, sales order processing, customer correspondence, and claims handling. By utilizing advanced technologies such as Artificial Intelligence (AI), Machine Learning (ML), Optical Character Recognition (OCR), and Robotic Process Automation (RPA), inSTREAM efficiently captures, identifies, sorts, extracts, verifies, and enhances data from a variety of document formats without manual input. Its self-learning algorithms consistently optimize automation processes, leading to a significant reduction in manual workload, time expenditure, and overall costs. The platform is designed for seamless integration with pre-existing business systems, thereby facilitating a smooth end-to-end workflow. Offered as a scalable Software-as-a-Service (SaaS) model, inSTREAM ensures secure document storage for easy retrieval and regulatory compliance, while also providing businesses with the flexibility to scale operations as needed. In addition, its intelligent features allow organizations to focus on more strategic tasks rather than being bogged down by routine paperwork.

Controllo is an advanced Governance, Risk, and Compliance (GRC) platform that leverages artificial intelligence to integrate data, tools, and teams, facilitating a more efficient audit and compliance workflow while minimizing both timelines and expenses. The platform delivers a thorough approach to GRC management, equipping information security teams with a holistic perspective on compliance across diverse frameworks, which are interconnected, along with comprehensive risk assessments and control measures. Featuring intuitive dashboards that provide real-time insights, Controllo integrates effortlessly with ticketing systems such as Jira and ServiceNow, as well as communication platforms, to enhance effective risk management. By focusing on prioritizing vulnerabilities based on their real-world cyber risk implications instead of mere technical severity ratings, it empowers organizations to make informed mitigation choices that uphold regulatory standards. Additionally, Controllo accommodates a variety of compliance frameworks, ensuring flexibility and adaptability for its users. This comprehensive solution ultimately helps organizations navigate the complexities of risk and compliance more effectively.

BA Insight revolutionizes how organizations adopt Generative AI technology. By offering over 95 highly secure connectors, we facilitate the effortless integration, enhancement, and augmentation of business applications, allowing Generative AI to seamlessly extend into external platforms. Our solutions enhance content findability, contextual relevance, and security, ensuring that organizations can better leverage Generative AI and mitigate the risks of project failures. Moreover, BA Insight collaborates with industry-leading platforms such as Microsoft, Amazon Kendra, Elastic, NetDocuments, iManage, and Veeva, positioning itself as a reliable partner for organizations eager to advance their AI capabilities and achieve transformative results. Through these partnerships, our clients can unlock the full potential of their data, driving innovation and efficiency throughout their operations.

The AWS DevOps Agent is a solution provided by Amazon Web Services (AWS) that functions as a self-sufficient, continuously operating operations engineer, tasked with identifying and preventing issues within your infrastructure, applications, and deployment processes. This tool autonomously analyzes your application assets and their interconnections, encompassing infrastructure, code repositories, deployment workflows, monitoring tools, and telemetry data, to synthesize information from logs, metrics, traces, deployment activities, and recent code modifications. In the event of an alert, unexpected error surge, or a help request, the DevOps Agent promptly initiates an automated analysis; it conducts incident triage around the clock, performs root-cause examinations, and offers detailed remediation strategies that can seamlessly integrate into team workflows (for instance, through Slack, ServiceNow, or PagerDuty) or directly generate support tickets with AWS. Moreover, this proactive approach ensures that potential issues are addressed before they escalate, enhancing the overall reliability of your systems.

Oomnitza is the most flexible Enterprise Technology Management platform in the industry. It automates key business processes for IT. Our SaaS solution features agentless integrations, best practice workflows and low-code workflows. It enables enterprises to achieve operational, security, and financial efficiency quickly leveraging their existing endpoints, applications, network infrastructure, and cloud infrastructure systems. We work with some of the most innovative and well-known companies to optimize their resources, reduce cyber risk, expedite audits, and enhance digital experience. Learn more at Oomnitza.com.

As soon as your employees exit the classroom, retention of knowledge begins to fade, so it's crucial to combat this by integrating learning into their daily tasks. Enhance their confidence and efficiency by providing tailored learning resources directly within their applications right when they are needed. Given that your processes and applications are constantly evolving, it's essential to keep your educational content fresh and relevant. Speed up the creation and updating of materials, allowing subject matter experts to swiftly record lessons within your bespoke apps, and easily make revisions to stay aligned with any changes. Distributing and managing this content for those who require it can often be a challenging task, so streamlining your authoring and delivery processes is vital. Additionally, ensure that your content is accurate and adheres to policy regulations through thorough editorial reviews, robust version control, and insightful reporting analytics. By doing so, you not only enhance the learning experience but also foster a culture of continuous improvement and adaptability within your organization.

The CX Hub is an innovative cloud platform that aims to enhance the connection between enterprises and their customers, delivering a next-generation customer experience. This platform empowers organizations to create a seamless and transformative customer interaction through various means, including voice calls, voice assistants, and popular messaging channels, by integrating the traditionally separate realms of Contact Centers and CRM with advanced features like messaging, AI, journey analytics, and data insights. With contact center messaging capabilities, Voice Agents can instantly recognize a mobile caller and send them relevant information during the conversation, while also having access to a comprehensive history of all communications with that number. Additionally, Chat Agents can utilize their designated toll or toll-free numbers to engage with clients through SMS or MMS, providing a versatile communication method. Furthermore, customers are given the flexibility to bypass hold times and shift from a voice conversation to messaging, enhancing their overall experience. This dual approach not only streamlines communication but also increases customer satisfaction by catering to their preferences.

Veracode provides a holistic and scalable solution to manage security risk across all your applications. Only one solution can provide visibility into the status of all types of testing, including manual penetration testing, SAST, DAST and SCA.

Status offers an elegant and precise approach to risk management, bringing order and logic to the ever-changing landscape of third-party compliance. It centralizes diverse data and processes, automates procedures through tailored workflows, and ensures continuous monitoring between due diligence assessments. The Status software constructs a well-organized framework complemented by ongoing feedback loops, designed to adapt fluidly to the needs of your compliance department rather than the other way around. Welcome to the forefront of compliance technology, where automation and efficiency take center stage. As the premier platform for managing third-party risk, Status has been developed by compliance experts to streamline all aspects of due diligence, including onboarding, managing, monitoring, and auditing. Our platform supports a range of enterprise technology systems through both our proprietary API library and custom integrations, having successfully implemented tailored API solutions for notable platforms such as Aravo, Oracle, SAP, HubSpot, Pipedrive, ServiceNow, Microsoft Dynamics, and various REST APIs. With Status, organizations can not only enhance their compliance efforts but also adapt swiftly to new challenges in the risk management landscape.

We provide MSPs with adaptable, dependable, and innovative cloud-based communication solutions that empower them to expand their operations with precision and focus. BVoIP was developed in response to the genuine challenges and frustrations experienced by actual MSPs. Prior to assisting MSPs, we spent 17 years as one ourselves, gaining valuable insights into the industry's flawed communication strategies that relied on a haphazard mix of unreliable products and services. This often resulted in high operational costs and excessive demands on customer support. Recognizing the need for straightforward and scalable communication solutions, we pioneered a new approach that utilizes cloud technology to streamline business communication, eliminate back-office inefficiencies, and ensure that phrases like "can you hear me now" become a thing of the past. With our comprehensive and standardized communications platform, we are now equipped to provide MSPs with the essential solutions they have been seeking to thrive in a competitive landscape. Ultimately, our goal is to transform how MSPs manage communication, allowing them to focus on their core business objectives.

Protect, Monitor, and Discover enterprise sensitive data across multiple platforms and environments. Automate your subject rights response and demonstrate regulatory compliance - all in one solution

Our software-as-a-service platform, designed for enterprise-level Customer Support teams, is hosted in the cloud and is known as the Agent Success Platform, which empowers agents to assist customers across various languages and channels. The intuitive and user-friendly design of ChatLingual means that agents can focus more on delivering outstanding customer experiences rather than getting bogged down by complex software navigation. With ChatLingual, support agents can effortlessly communicate with customers in any language, instantly translating queries and responses. For instance, an English-speaking agent situated in one location can efficiently provide support to customers speaking Russian, Arabic, Portuguese, and over 100 other languages—all thanks to ChatLingual's seamless translation capabilities. Furthermore, ChatLingual’s adaptable architecture allows for easy integration with your current systems, including CRMs, ticketing platforms, chatbots, and Natural Language Processing APIs. The integration process for ChatLingual is typically completed within hours or days, a remarkable improvement compared to the weeks or months often needed for traditional enterprise platforms, thus ensuring a swift and efficient transition for teams. Additionally, this rapid deployment ensures that your customer support operations can start utilizing the platform's full potential without unnecessary delays.

CycloneDX is an efficient standard for Software Bill of Materials (SBOM) that is specifically crafted for application security and the analysis of supply chain components. The governance and ongoing development of this specification are overseen by the CycloneDX Core working group, which has its roots in the OWASP community. A thorough and precise catalog of both first-party and third-party components is crucial for identifying potential risks. Ideally, BOMs should encompass all direct and transitive components, as well as the interdependencies that exist among them. By implementing CycloneDX, organizations can swiftly fulfill essential requirements and progressively evolve to incorporate more advanced applications in the future. Furthermore, CycloneDX meets all SBOM criteria set forth in the OWASP Software Component Verification Standard (SCVS), ensuring comprehensive compliance and security management. This capability makes it an invaluable tool for organizations aiming to enhance their software supply chain integrity.

HCL iAutomate belongs to the Infrastructure Automation and Orchestration ecosystem of HCLSoftware AI & Intelligent Operations. It is an Intelligent Runbook Automation that combines Artificial Intelligence and Automation to simplify and automate the enterprise IT operation lifecycle. It uses Machine Learning (ML), Natural Language Processing (NLP), and other technologies to understand issues, recommend corrective action, and initiate automated resolution. This allows for zero-touch automation. It provides robust end to end incident remediation and task automaton across the infrastructure landscape and applications by leveraging over 3400 configurable and reusable Runbooks.

Connect the dots: Discover new opportunities, gain a deep understanding of customers, markets, partners, and customers, spot trends, and support your sales team with the best actions. These insights are delivered in real-time and automatically by Squirro in pre-trained enterprise-ready applications.

Software testing must be centrally managed and visible from conception to production in order to make software releases more secure and faster. Tricentis qTest enables teams to collaborate and ship faster, with less risk, by unifying, managing, and scaling testing across the enterprise. Robust testing includes a variety of testing tools, teams, test types, and testing methods. Tricentis qTest combines them all so that teams can release more confidently and reduce risk. It also helps identify opportunities to move faster - collectively. Automate more testing, increase the release velocity, and bring together teams throughout the software development process. Native DevOps integrations such as Jira, Jenkins and GitHub keep QA and development in sync. With a full audit trail, trace defects and tests back to development and requirements. Align teams with cross-project reporting.

HCL iObserve forms part of the Intelligent Full Stack Observability solution under HCLSoftware AI & Intelligent Operations framework. It is a full-stack, integrated and comprehensive observability solution that monitors & observes the complex IT ecosystem in hybrid cloud, helping customers accelerate their digital transformation. The solution is suitable for all organizations and industries. It has intelligence built in to help customers optimize their performance, reduce remediation times, and ensure availability across on-premises and multi-cloud environments.

HCL MyXalytics FinOps is a part HCLSoftware AI & Intelligent Operation framework's Intelligent Full Stack Observability. It is an Al-driven Cloud FinOps Insights and Visibility product that delivers intelligent insight to help you visualize, manage and optimize your multicloud spending, improve governance and strengthen your multicloud security posture. MyXalytics FinOps allows you to customize your visibility and configure policies for effective governance. This will help application and business owners prevent cost overruns and compliance issues, as well as security vulnerabilities. It also offers task allocation and tracking tools to assign identified issues to the concerned teams and track their entire lifecycle.

Process Analytics Factory (PAF) has made it our mission revolutionize and democratize Process Mining. Our passion for innovation and our Process Mining Software PAFnow are the direct results of our intense research. We want our customers to be process experts and users of Process Mining. We are focused on making data-intensive work easier, more humane, and more up-to-date.