ManageEngine ServiceDesk Plus Integrations

Site24x7 provides unified cloud monitoring to support IT operations and DevOps within small and large organizations. The solution monitors real users' experiences on websites and apps from both desktop and mobile devices. DevOps teams can monitor and troubleshoot applications and servers, as well as network infrastructure, including private clouds and public clouds, with in-depth monitoring capabilities. Monitoring the end-user experience is done from more 100 locations around the globe and via various wireless carriers.

EventLog Analyzer from Manage Engine is the industry's most affordable security information and event management software (SIEM). This cloud-based, secure solution provides all essential SIEM capabilities, including log analysis, log consolidation, user activity monitoring and file integrity monitoring. It also supports event correlation, log log forensics and log retention. Real-time alerting is possible with this powerful and secure solution. Manage Engine's EventLog Analyzer allows users to prevent data breaches, detect the root cause of security issues, and mitigate sophisticated cyber-attacks.

Zoho Assist is your all-in one remote access solution. It allows you to access remote devices and manage them. You can access your overseas assets and manage them through a web-based remote support session in just a few minutes. Zoho Assist works entirely in the cloud. You can set up remote access without being present and monitor your remote computers, laptops, phones, and servers from anywhere. Zoho Assist works with all major firewalls. It also seamlessly navigates through proxy servers. Get technical support now with industry-standard SSL with 256-bit AES data encryption to protect your data against phishing attacks and other malicious activities

It can be difficult to create online forms. Wufoo makes it simple. Our form designer will help you create online surveys, invitations, and contact forms so that you can collect the data, registrations, and payments you need. Our easy-to-use form builder allows you to customize and design the form. Link to our pages. Embed our pages on your website. You can also use our REST API. We can email you or send you a text as soon as new data arrives. You can also set up a live report! Our form builder offers an award-winning interface, easy customization and templates, as well as reporting capabilities. You can choose from over 400 templates. You can customize them exactly how you like. Ready to be customized. Create dynamic visualizations using your graphs, charts, and key metrics. Create dynamic forms using rules that follow the logic you have specified. In minutes, you can accept online payments using a Wufoo powered page.

Connect. Organize. Get things done. All your email, calendar, contacts, and tasks in one place. You can manage your email, calendar, contacts and tasks efficiently from one place. Office integration allows you to share attachments directly from OneDrive, access contacts, view LinkedIn profiles, and view LinkedIn profiles. You can book conference rooms and track RSVPs right from your calendar. You can share your calendars to coordinate and plan and see when your coworkers will be available. You can rest assured with enterprise-grade security that is trusted by the world's most important companies. Outlook protects your confidential information around the clock, and doesn't get in your way. Outlook anticipates your needs. Outlook automatically adds travel and bill payments to your calendar. Intelligent reminders help you stay on track. Search makes it easy to find the information you need quickly.

IT performance monitoring does not just focus on monitoring CPU, memory, and network resources. eG Enterprise makes the user experience the center of your IT management and monitoring strategy. eG Enterprise allows you to measure the digital experience of your users and get deep visibility into the performance of the entire application delivery chain -- from code to user experiences to data center to cloud -- all from a single pane. You can also correlate performance across domains to pinpoint the root cause of problems proactively. eG Enterprise's machine learning and analytics capabilities enable IT teams to make smart decisions about right-sizing and optimizing for future growth. The result is happier users, increased productivity, improved IT efficiency, and tangible business ROI. eG Enterprise can be installed on-premise or as a SaaS service. Get a free trial of eG Enterprise today.

Microsoft 365 (formerly Microsoft Office 365) is now available. Outlook, OneDrive and Excel, Word, PowerPoint, Excel, PowerPoint and OneNote allow you to be more creative and achieve the things that matter with Microsoft 365 (formerly Microsoft Office 365). You get the latest Office apps, both online and desktop, when you subscribe to Microsoft 365. You can access Office apps on your desktop, tablet, and phone. * Microsoft 365 + your device + Internet = productivity wherever and whenever you are. OneDrive makes it easy to access the work you have done from anywhere, and to others when you share or collaborate. There is help at every turn. Chat, email, or call to speak with a live person. Get Office today - choose the right option for you

Zoho Analytics (formerly Zoho Reports) provides powerful, actionable insights for your business. It is a self-service analytics and business intelligence software. Businesses can connect to any source and import data, analyze data through visual reports, dashboards, and securely share and collaborate on reports or dashboards with Zoho Analytics. The platform also integrates with top business apps.

Slack, a cloud-based project collaboration software solution that facilitates communication between teams, is designed to seamlessly integrate with other organizations. Slack offers powerful tools and services all integrated into one platform. It provides private channels for interaction within smaller teams, direct channels for sending messages to colleagues, as well as public channels that allow members to start conversations across organizations. Slack is available on Mac, Windows and Android as well as iOS apps. It offers a variety of features including chat, file sharing and collaboration, real-time notifications and two-way audio/video, screen sharing, document imaging and activity tracking and logging.

Teams of engaged people work together to solve today's complex business challenges. We have created an online guide to help you and your team learn the secrets of teamwork. There are no limits to what you can accomplish when you have a place where you can create and make decisions together as a team. Teams allows you to bring everything together in one shared workspace. You can chat, meet, share documents, and use business apps. Your team can get on the same page using group chat, online meetings and calling. Microsoft 365 (formerly Office 365), apps such as Word, Excel, PowerPoint and SharePoint allow you to collaborate on files. To keep your business moving forward, add in your favorite Microsoft apps as well as third-party services. Microsoft 365 provides end-to-end security and administrative control. Teams is for all types of groups. Start with the no-obligation, free version. As part of the best-in class suite of productivity tools, you can also get Team.

ManageEngine Applications Manager is an enterprise-ready tool built to monitor a company's complete application ecosystem. Our platform enables IT and DevOps teams to have access to all of their application stack's dependent components. Monitoring the performance of mission-critical online applications, web servers, databases, cloud services, middleware, ERP systems, communications components, and other systems is simplified with Applications Manager. It contains a range of capabilities that help to expedite the troubleshooting process and minimize MTTR. It's a great tool to resolve performance issues before they harm application end users. Applications Manager has a fully functional dashboard that can be customized to provide quick performance information. By setting alerts, the monitoring tool continually monitors the application stack for performance issues and notifies the appropriate staff without delay. Applications Manager helps transform performance data into meaningful insights by combining this with advanced machine learning.

OpManager is a network management and monitoring solution that helps you monitor the health, performance, availability, and health of all devices, routers and switches in your network. OpManager provides real-time monitoring that includes over 2000 performance parameters, role based dashboards for a centralized view of your entire network, rule based discovery and custom notification profiles, as well as intelligent alerting and workflow automation. OpManager's dashboard has over 90 widgets. It can be customized for individual administrator needs or scaled to meet the management needs of entire IT teams. Administrators can quickly troubleshoot problems remotely by accessing real-time performance graphs. OpManager's most prominent features help you monitor your IT network devices more efficiently.

Workativ Assistant is a 4-in-1 support automation platform that helps you build generative AI chatbots, create and integrate multi-step app workflows with bots, connect and build your own Chat GPT for your knowledge source, and provide AI-powered live chat support. All Features Chatbot Studio Create & Manage Multiple Bots Pre-built Bot templates Dynamic Bot Notifications Chatbot Approval Management Knowledge AI GPT (Connect Website, SharePoint, PDF, etc) AI-powered Shared Live Chat Inbox App Workflow Builder Multi-Step App Workflows App Workflows Marketplace 100+ App Integrations On-prem App Connector for Bot Bot Training, Testing, Logs, and Advanced Analytics Chat Channel Integration (e.g., Teams, Slack, Website) MFA RBAC

Axonius gives IT and security teams the confidence to control complexity by providing a system of record for all digital infrastructure. With a comprehensive understanding of all assets including devices, identities, software, SaaS applications, vulnerabilities, security controls, and the context between them, customers are able to mitigate threats, navigate risk, decrease incident response time, automate action, and inform business-level strategy — all while eliminating manual, repetitive tasks.

Firewall Analyzer is a firewall management tool that automates firewall rule administration. It tracks configuration and rule changes, schedules configuration backups, and helps to manage firewall policies. Performs periodic security audits, generates alerts for security events, tracks VPN use, generates VPN reports and displays the current security status firewalls. Employee internet usage is monitored to generate live, historical bandwidth reports. Alerts when bandwidth is exceeded. Collects, consolidates and analyzes firewall logs in order to generate security and bandwidth reports.

SMSEagle, a hardware SMS gateway, allows SMS messages to be sent to a telecommunication carrier directly without using 3rd-party services or the Internet. This is done by using a SIM Card, built-in modules with an external antenna to communicate with a telecommunications operator directly (works like mobile phones). Hardware SMS gateways, also called SMS servers, integrate hardware and software to manage communication. The device provides various methods of integration with external systems such as API, Email to SMS, etc.

ZIF for IT Operations. Switch from reactive to proactive IT operations and enable frictionless IT. Features a single pane of command. With 100+ plugins, aggregates data from multiple monitoring tools and devices. Get actionable insights into events. Reduces noise in the infrastructure by identifying correlations between events and reducing false alarms Identify Root Cause. Infrastructure and application heat maps make it easier to detect infrastructure issues. Predictive Analytics. Forecasts issues before they cause impact using supervised and unsupervised machines learning algorithms. Notification and Reporting. Notifies the appropriate people through the Virtual Supervisor by logging an incident in the ITSM Tool. Automate tasks. Automate repetitive tasks and complex workflows by setting up triggers. Benefits. 360o visibility of the enterprise. Operational efficiency by noise nullification, driving a faster Mean-Time to Repair. Proactive identification and mitigation of risks based upon patterns that are not dependent on a CMDB

Voice and two-way SMS are available for multi-channel connectivity. Call center features such as call barging, power dialer and queue performance metrics can be used to manage calls. Use voice and SMS enabled local numbers to have SMS conversations similar to chats with local customers in the US and Canada. Send international SMS one-way to more than 100 countries. Integrate your Zoho Voice system with CRMs and helpdesks seamlessly. Streamline communications and transform how you interact with your customers. Set up local numbers and toll-free from multiple countries to help your business grow beyond its borders. Call without worrying about your budget. You can enjoy uncompromising quality for your business calls while saving a lot, especially if you frequently make international calls.

Quickwork is used by enterprises to create simple and complex workflows. It also allows them to create and publish APIs that are secure, and to manage conversational interactions between employees, customers, and partners. This helps to provide an excellent user experience. Quickwork is an all-in one platform that provides the tools and services needed to build powerful and scalable integrations. It also offers serverless APIs and conversational experiences. Drag and drop applications to create powerful integrations. No need to write a line of code. You can choose from 1000s of apps for business, consumer, analytics, messaging and IoT. Quickwork's API Management allows you to convert any workflow into an REST API in a single click. Our serverless infrastructure allows you to scale your APIs elastically and securely. Create and manage real-time messaging and conversational workflows across multiple channels with human agents, IoT devices, and chatbots.

Mail360 is a platform for email APIs that allows you to create your application without having to build the email functionality yourself. A single email API can power the email workflow of your application, whether you connect to an inbox hosted by another email provider or your user's mailbox. Real-time, secure and reliable email sync between multiple email providers. With a single set of email APIs, you can send and receive emails anywhere. Universal email API allows you to build email workflows in your application however you like. Connect your application to more than just other email providers. Integrate your application's mailbox with your workflow and host it on your own server.

ICR Evolution offers a solution for every customer, no matter if you are a SMB, FTSE100, a financial services or utilities business, or if you have 10 or 600 agents. Our scripting and templating tools allow you to provide unified communications and reduce contact propensity. Our software is so simple to use that you will not only reduce agent burnout but also have more time to complete customer assessment and prevent repeat contacts. The ICR software offers several dialing modes (predictive. progressive. preview and agentless), which allows you to choose the most appropriate option for each of your telesales campaign. The evolution software will take care of everything else. Your agents only need to focus on collecting the money.

Playbooks can be used to speed up time-to-value, and allow for easy scaling as you grow. You can address common problems like ransomware and phishing with ready-to-use use cases that include playbooks, simulated alarms, and tutorials. Drag and drop is all it takes to create playbooks that organize hundreds of the tools that you rely upon. Automate repetitive tasks to help you respond faster and make more time for high-value work. Optimize, troubleshoot and iterate playbooks using lifecycle management capabilities such as run analytics, reusable blocks, version control, rollback, and run analytics. Integrate threat intelligence at each step and visualize the most relevant contextual data for each threat, including who did what and when, and the relationships between all entities attached to an event or product. The patent-pending technology automatically groups related alerts into one threat-centric case. This allows a single analyst the ability to efficiently investigate and respond.

All in one platform, you can cut through the findings, automate risk prioritization and collaborate on fixing remediation. Cloud, hybrid, and cloud native applications create more complexity and scale issues than legacy approaches can begin to address. Security teams are unable to prioritize and measure risk when they lack enough context. Security teams are faced with a challenge when they receive duplicate alerts from different tools. They must prioritize and assign remediation ownership. 60% of breaches are caused by a security alert the organization was aware of, but had difficulty identifying the stakeholder responsible for the fix. Map stakeholder responsibilities, enable self-service remediation and actionable recommendations and facilitate bidirectional collaborative through integration with existing tools and workflows.

Blink is a powerful ROI multiplier for business leaders and security teams who want to quickly and easily secure many different use cases. Get complete visibility and coverage across your organization's security stack. Automated flows can reduce false positives and noise in alerts. Scan for threats and vulnerabilities and identify them proactively. Automated workflows can be created to add context, streamline communication, and reduce the MTTR. Automate your workflows with no-code and generative AI to take action on alerts, and improve the security posture of your cloud. Keep your applications secure by allowing developers to access their applications, streamlining approvals processes, and shifting left the requests for access. Monitor your application continuously for SOC2, ISO or GDPR compliance checks, and enforce controls.

In order to increase our resilience against cyber-threats, it is essential that we detect potential vulnerabilities, aggregate, enrich, and prioritize them, as well as take rapid action. This capability should be continuous. Bizzy platform enhances cyber security resilience by prioritization, automation and machine learning capabilities. It also enables continuous, rapid and precise actions. We can now increase our resilience to cyber attacks by being informed quickly about vulnerabilities and bringing them all together. It is essential that we are able relate to the information and take swift action. carries. This capability should also include continuity. The Bizzy platform, with its prioritization, automation and Big Data analysis, is a continuous, fast and accurate actionable vulnerability-management feature. It contributes to increasing security resilience.