Alternatives to SalesLens

Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Spend your valuable time coaching agents on what matters most to you and your customers.

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.

Allego's learning platform and enablement platform improves sales performance by combining content, learning, and collaboration into one app that is designed for the flow and efficiency of work. Allego helps teams to get onboard faster, deliver the right messaging and collateral, quickly adopt best practices and content, coach and practice more often, and collaborate with their peers and the home office more effectively.

Every customer conversation is critical to the success of your business and the revenue you can deliver. At Jiminny we help you record, capture and analyze each customer interaction to generate actionable insights on what is and is not happening; enabling you to move the needle and support your biggest objectives across the business. Jiminny is the only partner who turns great sales leaders into great sales coaches, enabling you to drive true change across your sales teams and build high-performing revenue generating teams.

The VoiceOps Coaching Enablement platform unlocks the potential of call center collections and sales conversations by making coaches more efficient. It is based on the Behavior Change Cycle methodology, which helps coaches measure key behaviors, get right to the most coaching moments in each call, build trust and confidence with reps, and drive better customer interactions. It's a win/win situation: Call center reps receive more from their coaches, companies get more out of their reps, while customers get more value for every call. VoiceOps places data quality at the forefront of coaching enablement. The company has invested considerable expertise and resources in creating a technical data operation that provides industry-leading data quality. VoiceOps has hundreds of industry-specific data sets that can be used for model training. This combined with a human in-the-loop quality assurance process creates data quality customers can trust and value at a premium.

Clari Copilot (previously Wingman) transforms your revenue team by enabling them to win every revenue-critical situation. Clari Copilot’s conversation intelligence platform gives reps and managers everything they need to compete fiercely and spot revenue leaks. They can also close deals faster. Clari Copilot and Clari together give you everything you need to manage revenue on a single platform. Clari Copilot stores your conversation data right where your sales team is working, Clari. Clari Copilot is used by top sales teams from Chargebee, Oktopost and Properly Homes to manage their revenue.

Revenue intelligence gives you powerful insight into customer interactions. Win more deals. Skyrocket rep success. Gain critical market intelligence. Replicate what your top reps do. Transform your team into quota-shattering super sellers. Stop deals stalling. Every deal should be on a track to closure. Every time, solidify the next steps. Listen to the raw voice of your market. You can be sure of success when you launch new initiatives. Your most successful sellers should be cloned. Data shows that the best reps are different from the rest. Your average sellers can become stars.

Software that allows you to close more calls. Balto helps you sell more, optimize your sales team and grow your business. Balto is the first live call guidance software. 1. 1. Balto is the first real time call guidance software. Balto, powered by AI, analyzes speech on both ends of a call and instantly delivers crucial information to reps who use Balto. 2. Dashboard Suite Balto, tracks all your calls. The ability to track conversations means that you have clear data about which reps say what they should, what questions they ask, and what value propositions they convert well. Balto includes a data studio that provides deeper insights into call strategy. 3. Always Optimizing Callers receive real-time guidance so they know what to say and can close more business.

An intelligence system for modern contact centers will improve the performance of your agents and QA teams. Trusted by top customer service executives around the globe. Agents deserve the best coverage and feedback. Your agents should have the right coverage, ranging from 1% to 100%. Assistance and monitoring of conversations in real-time. Deep conversation understanding and rich enterprise integrations. Support from real-time experts. Your enterprise can provide the right answers to your agents. You can create custom scorecards that integrate with AI analytics. An integrated AI-driven Quality Assurance flow allows you to score, analyze and score agents. When your heroes are scattered across the globe, we can help you solve your biggest challenges. Monitoring conversations at scale can be difficult. AI reviews interaction performance in key business scenarios. Agents must answer questions in seconds. Agents can provide real-time answers to customers' questions from all parts of the enterprise stack.

Live prompts to help you decide what the best thing is to say during customer interactions can dramatically improve your team's performance. There are experts on every team who are more productive than their peers. Cresta's AI is powerful and can learn from top performers and provide real-time guidance and coaching to help others. The result? The result? An expert at every customer touchpoint. Cresta's powerful AI engine continuously learns and optimizes to help teams improve performance across channels and use-cases. Your top performers will help you improve team performance and compliance. Cresta analyzes every conversation and tracks agent performance to identify coaching opportunities for managers so they can spend more time coaching than reviewing transcripts.

Success is predicted by sales activity. The Gryphon One Platform combines: 1) ACCESS FOR REP: Outbound calling and tracking from any device, connection or application 2) CONTROL FOR COMPANIES - Real-time rules enforcement to ensure compliance and company control 3) VISIBILITY for Leaders: Performance dashboards provide insight into individual and group effectiveness Gryphon platform allows you to conduct sales and service calls using any phone, tablet or PC. You can empower and protect your organization with real-time screening and automatic collection of call data. Unsurpassed, real-time visibility into service rep activity and performance.

Convin's AI-powered Conversation Intelligence Software makes it easier for sales teams to understand calls and close more business every day. Convin records your customer phone and video calls, and maps them with your CRM to provide an in-depth analysis. Convin then converts voice and video calls to text, and analyzes what is being said. Artificial Intelligence allows it to automatically decode topics, questions and action items. Convin's analysis will uncover some "not so obvious" insights that will allow you to make data-driven decisions and ultimately lead to more deal closures. You can learn what is being discussed at different stages of meetings, and you can use the data effectively for coaching your sales team. Convin helps sales teams understand market sentiments and customer requirements. This will help them get closer to the market. Find out what top sales reps do differently than the rest. Transform your team to become a quota-crushing engine.

CallMiner Eureka uses Artificial Intelligence and Machine Learning to analyze every customer interaction across all channels and uncover actionable intelligence. CallMiner Eureka is constantly improving and expanding to ensure our customers have the best tools to maximize their ROI. Analytics workbench, category, scoring configuration, and discovery. Direct performance feedback via the portal for agent/supervisors. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture is used for speech analytics. Redaction of sensitive data and PCI from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. The speech analytics data story is brought to life. Enhance customer experience Communicate with your customers using the preferred channels. Customer insights can help you power your business. Optimize results.

Only phone designed for sales. The only phone that can warm up cold calls with HD quality and real-time coaching powered By Ai. Because every closer needs some help. Video conferencing, dialer and SMS all in one so that your data is always available and your team doesn't feel overwhelmed. Speech coaching can be used to help reps identify if they are speaking too fast, too slow, using too many filler words or talking too loud. Call analytics and dashboards can help you uncover insights and best practices. To ensure that no data is lost, autolog calls, transcripts, or notes can be uploaded to your CRM. Voice Intelligence makes it easy for reps to say the right things on a call. Battle cards are displayed in real-time and help them make decisions. You can see the sentiment of any call, assist reps, save at risk deals, and find the best coaching opportunities. Voice Intelligence uses Speech Recognition for transcription, Natural Language Processing for analysis, and Machine Learning to make intelligent recommendations in real time.

Wonderway Coach AI offers a real sales training on EVERY. SINGLE. CALL. What can Wonderway coach do for you? - Fills out coaching scorecards on every call Checks who's following the playbook and who isn’t - Automates sales QA process - Knows strengths and weaknesses for each sales rep - Identifies the top performers and what they do differently - Saves managers countless hours listening to calls What makes us different than other call recording tools? COACH does not compete with conversation intelligence software - we integrate them. COACH uses ChatGPT for performance analysis, to fill out scorecards, and to give reps personalized feedback.

Sales superstars can be created through standardized pitches and live coaching. To save demos for qualified buyers, make an informed virtual assessment of leads. Listen to senior buyers demo their products and get tips and tricks for pitching effectively. Upload the presentation flow and material to the meeting platform before. To tackle difficult buyer conversations, arm teams with AI and human support. To be relevant and effective, you must be able to understand non-verbal cues and adjust your sales pitch. Automate all non-selling tasks to increase your sales and make every meeting more effective. Assess the strengths and weaknesses of your sales team members to identify coaching opportunities. Next steps to train sales teams and change sales strategies to win more demos.

Salesken helps companies reap the benefits of the "Science of Sales". Based on customer conversations, you can see which leads are most likely to convert. Your sales team will be able to use real-time cues and contextual cues to close every deal. Make sure that every salesperson follows your winning strategy. Get insight into the strengths and weaknesses of your team. Leverage real-time cues during your conversations. Analytics and diagnostics can help you improve every day. Based on real customer conversations, get an X-Ray of the pipeline. Reps can use these conversations to get real-time talking points and advanced analytics after the call. Affordable pricing plans, pay-as-you go and integrations with all your favorite tools.

Abstrakt's Real-time Conversational Coaching Software works for all levels of sales, allowing organizations to build consistent, repeatable sales motions for new reps. Our software empowers teams to deliver on their targets using Real-Time Frameworks and Recommended Responses. Abstrakt's job is to help decrease ramp timelines, decrease loss rates and replicate your Top Performers. A real-time alternative to reactive call recording analytics our solutions are a proactive alternative to reactive call recording analytics and work across your tech stack or video and dialer technologies - no integrations or phone systems are required, ever. Your SDR team may struggle to book meetings and demos, and now they are live on a sales call with a prospect. Using Abstrakt's Inbound and Outbound Frameworks, they can guide the prospect through a journey that acknowledges where they are in their journey. Abstrakt helps teams ramp up faster, by literally duplicating your top performers. Across the revenue lifecycle from Sales Development Representative to Account Executive through to Account Management and Customer Success, Abstrakt ensures each customer touchpoint is consistent and optimized for successful outcomes.

Observe.AI powers quality management for Contact Centers with the most accurate speech analytics. Voice AI Platform enables support teams to analyze 100% of voice calls for quality, compliance, automate agent evaluations and improve coaching. Analyze calls for 100% compliance and call quality monitoring so you don't miss a chance or risk. Automated agent evaluations allow you to evaluate agents and build trust by providing accurate data. Coaching Teams with targeted coaching is key. You need to know what training programs are most effective for achieving change.

A complete RevOps platform that enables conversation guidance, sales engagement, live call insights, and analytics to help you sell more and spend less sales. All in real-time. Revenue.io empowers high-performing teams by providing real-time guidance as well as revenue intelligence. Revenue.io helps hundreds of customers such as HPE, Fidelity Investments and Amazon Business to achieve predictable results and optimize their revenue operations by surfacing and recommending the best practices. Revenue Science helps you optimize your revenue operations, identify what works best, scale your top performers, and optimize your revenue operations. Some solutions surface insights. Others provide the tools to take action. We do it all so you can maximize revenue performance in real time. No more switching between tools, fixing data that isn't clear or spending money on technology your team doesn't use. Revenue.io is an AI-powered RevOps platform which delivers real-time guidance in those moments that matter.

Sybill is a video assistant that can be used to help sales teams feel more connected emotionally. It records the body language and expressions of your buyer during a call to provide insight into who might be a champion and what gets them excited. Sybill gives sellers deep prospect insight, which allows them to move the deal forward. It allows sales leaders and coaches to modify their messaging and decks according to what resonates with prospects and help them coach their teams to be more successful. Sybill will show you the most memorable moments that got your prospects excited so that you can follow up with them on the things that matter most to them. Your prospects will have a pleasant experience if you are always in touch with their needs.

Leapfrog your competition with AI-powered software built for the future. Engage and manage the teams in your contact center, branch office and back office. Humans and bots are handling complex requests across multiple channels and locations. Workforce Engagement allows you to: Balance employee flexibility with optimal staffing levels Measure and improve the quality of interactions Get rich insights into conversations across all engagement channels AI-powered real-time assistance for optimal outcomes Verint Workforce Engagement, a Customer Engagement Platform, is built on AI and automation. It provides best-of-breed capabilities to manage and analyze customer engagements, as well as improve them. Platform that spans across all customer engagement use-cases, not just the contact center. It is built on open architecture.

Bonjour is videoconferencing for sales professionals. It has built-in sales intelligence that will help you set the foundations for your sales team's growth. Bonjour is your secret weapon for closing more deals. Objection handling, use case management, feature sets: Create your playbook and share your best practices with your team. With snippets taken from call recordings and transcripts, analyze your team's conversations. Train new team members and onboard new reps with recordings of real-life conversations. No need to manually enter: your CRM will automatically be updated with notes, transcripts and call data. No login, no downloads: Let your future customers connect instantly with you.

Transform your sales team into a high-performing revenue engine. Modjo is a conversational analytics tool that supports and coaches sales teams. You can increase your conversion rate by accurately identifying sales pitches and creating a powerful script. Your teams can be coached and onboarded in a straightforward and efficient manner. Analyze your conversations to make informed decisions and pilot them. Conversational analysis can be used to train your team and improve your sales performance. Develop a strong sales pitch by identifying your sales pitches. Your teams' best practices will guide your ramp-up process. Make use of the data that comes from conversations to unlock its full potential. This is the essential tool to bring together all business lines within your company. Sharing best practices helps you make rapid progress. Manage the feedback from your conversations efficiently. Increase communication and follow up with customers.

Remote teams can use the cloud phone system. JustCall provides a phone system that works from any device, anytime, anywhere for sales and support teams. It takes only seconds to obtain phone numbers in 70 different countries and make or receive calls. In minutes, you can set up your own cloud phone system. JustCall is the fastest and easiest way to manage your phone service. Learn how JustCall is used by companies to handle phone calls. Increase sales and conversions by enhancing agents' capabilities. Get rid of the hassles associated with manual dialing and data logging. You can increase sales call volume and productivity by up to 300% You can deliver a seamless customer experience with IVR and Smart Call Routing, as well as Live Call Monitoring. With SMS Bots and a variety of features, you can offer your clients responsive, 24-hour support. Automated integrations can be used across many business tools and applications. CRM, Helpdesk, and other software automation tools can be used to create smooth workflows for support and sales teams.

Put an AI sales trainer in the pocket of every rep. AI can unlock revenue that is missing and help you record face-toface sales conversations. Siro's AI has been trained on millions of sales conversations in the field (and it's growing daily) so that leadership can see what's working and where reps miss opportunities. Reps can start recording and transcription by tapping a button in the app, or directly from the lock screen or home screen. Siro will isolate and separate sales conversations if you enable auto-split. Siro won't drain your battery. Reps can quickly access the best examples of their peers to better handle key moments in your sales process. Your recordings can be transcribed in seconds, both online and offline, with an Internet connection. Siro's AI analyzes what you say as well as how you say it, to determine where you are missing out on revenue.

Chorus by ZoomInfo is a conversation intelligence platform that can help your sales team achieve greater success. Chorus by ZoomInfo allows sales teams to capture, summarize and analyze customer meetings in order to identify customer interests and identify opportunities. Chorus is also easy to use and integrates with Salesforce Enterprise, leading online meeting platforms and sales engagement platforms. Capture and share the best conversations of your sales team to create more "A" players who crush quotas. Uncover hidden insights from conversations with customers that close deals.

Mindtickle's Sales Readiness platform is trusted by revenue leaders to identify and drive winning rep behavior. A great onboarding experience helps reps succeed and reduces ramp time. Based on each rep's skills and knowledge, develop personalized skills and capabilities. Engaging field communications, gamification and mobile experiences can drive high adoption. You can impact measurable revenue outcomes such as rep productivity, time-to-first deal, and win rates. The true north in sales performance should be set by setting skill benchmarks that every rep should strive for. You can track skill gaps and create a culture that holds everyone accountable. Engage and motivate teams to achieve measurable revenue results. Coaching is a great way to track and fix skill gaps at both the individual and team levels. Help reps get through the early stages of a deal by reviewing their call recordings and coaching them. Enablement can help you create customized training and content that is tailored to each rep's needs.

The Best Way to Manage Your Remote Revenue Team and Process. Your remote teams' conversations are now digital, creating more data about customer engagement than ever before. With Revenue Process Automation™, you can now capture and convert this data into consistent execution. Revenue management has been a tedious task. Sales teams are limited by spreadsheets and anecdotes, and can't get the coverage they need in deal review, coaching, and forecasting. This means real revenue is lost. Revenue Process Automation allows you to continuously analyze your activity/oppt data in relation to your sales process, so that every deal is being followed up on. All natively in the world's most popular CRM (Salesforce).

Prodigal is a pioneer of Consumer Finance Intelligence, a new category of AI software that derives actionable insights by analyzing agents' conversations with customers and patients. Collection agencies, lenders, and healthcare providers rely on Prodigal to boost profits, customer experience, and compliance by optimizing operations and quality assurance. Nearly one in five U.S. borrowers have engaged with Prodigal over more than 200 million interactions. Headquartered in Mountain View, California, Prodigal’s global team is on a mission to build the intelligence layer that powers Consumer Finance. With the backing of domain experts, technology leaders, and top investors, including Accel, Menlo Ventures, and Y-Combinator, Prodigal is poised to become the next iconic vertical SaaS company.

With our flexible and scalable solutions, our customers find new ways to reduce call center costs, maximize revenue, minimize compliance risk, and increase revenue. We transform unstructured call data using AI, Natural Language Processing, Intelligence Tools and other tools for analysis. Every sales, service, and marketing conversation can help you make better business decisions. Voice Analytics software allows you to transcribe calls from contact centers and organize the data to gain actionable insights. Natural language processing (NLP) is used to automatically transcribe recordings. Our industry-leading query tool allows you to analyze, inspect, and categorize calls. Redact sensitive data PCI / PII from audio and transcript automatically. Includes 40 paralinguistic metrics like silence, overtalk and dynamism & emotion. Machine learning can detect and predict complex behavior with high accuracy. For a complete view of customer interactions, analyze chat, email and CRM data.

You can get seamless meeting framework, airtime analysis and question detection in real time to ensure the smoothest, most effective pitch. Salesroom enhances your skillset by providing actionable data and analysis that will help you drive successful pitches. Salesroom makes it easy to share information, context, and insights during meetings. Sales is a performance game. Salesroom provides an intuitive interface that informs, adapts, and runs when you need it. Security is our number one priority. No matter what sales process you use (MEDDIC, MEDDPICC or SPICED), our innovative features will help you and your team control the video experience and create momentum in every meeting. Engage in rich conversations. Focus on the present, not the call. You can go from great to extraordinary. You can customize for any prospect. We are ready to help you take that next pitch to the next level.

OpenText™, Qfiniti, is a centrally managed suite that provides workforce optimization solutions for multichannel interaction analysis. It offers real-time agent support as well as call center performance management capabilities. Qfiniti automatically provides relevant, accessible, and actionable customer intelligence that allows organizations to better understand customer interactions. This will allow them to deliver exceptional service around the world. Qfiniti can be deployed on-premises and on the cloud and integrates with all contact center telephony systems as well as CcaaS vendors such Amazon Connect, Twilio and RingCentral. Provides coaching opportunities by offering performance assessment capabilities. It allows users to create and modify evaluations online using easy-to-use scoring features and navigation. It uses unique agent rankings, skills and seniority to support scheduling. It also allows users to forecast staffing needs and accurately schedule single or multi-skilled employees.

LeadDesk's predictive and auto dialer modes allow your agents to make up to 120 calls per days, as well as 40 calls per day. Imagine how this can impact your revenue and bottom line. LeadDesk offers eight dialer modes, including predictive and auto dialers. With the right dialer mode, your outbound sales agents can reach customers quickly in any situation. Your call center agents will be able to call three times more people per day if they switch from a manual dialer and use LeadDesk. You know your customers best. LeadDesk's simple-to-use workflow tool and campaign creation tool will help you increase your campaign ROI. You don't have to call a consultant every time you need to set up a new campaign. Instead, you can optimize your call center campaigns based upon historical reports or real-time monitoring.

Let's face the facts, sales managers don't have time or desire to review hours worth of recorded sales conversations. Or role-play for 1:1 coaching. Ad-hoc listening to pipeline calls is limited to a single opportunity. Sales coaching software can give your sales team the boost they need. Our AI-driven sales coaching software reminds reps about the points they haven't covered, challenges them with hardball questions, then gives them feedback in real-time, so they can make improvements on their own. Managers have real-time insight into their team members' performance and can adjust subsequent coaching programs accordingly. Rapidly acquire knowledge for new products, target markets, and new strategies

Readymode (formerly XenCALL), a cloud-based CRM and VoIP solution, empowers telemarketers and contact centers to run campaigns, increase leads and close more deals. Top features include agent and call-list prioritization, agent calendar, agent callback calendar and blended inbound and outbound calling channels. Conference calling, call recording, and many more. Readymode, a browser-based solution, is easy to use and comes with personalized training and support. With an intuitive predictive dialer, you can streamline and automate administrative tasks. Take a proactive look at call center analytics reports to see how agents perform. With our integrated CRM and third-party integration capabilities, you have everything you need. Dynamically create new lists from all your leads to assign to your sales team. Direct server-to-server connectivity with TrustedTPV or VoiceLog Verification systems. Third party lead posts are easy to integrate.

360o Contact Center Solution that combines voice, video, email, social media and chat (WhatsApp Messenger, Facebook Messenger, and Bots) all in one interface. It is simple, intuitive, and customizable. All channels are covered: voice, video, E-mails, Whatsapps, Facebook, chatbot and Facebook. Excellent audio quality, excellent notification mechanisms, and chat with supervisors. Monitor agents and teams live. Wallboard views of call center performance. Combine the best call center capabilities with CRM information to create exceptional experiences. The CC is connected to your customer's journey and gives agents the information they need for personalized customer support. OneContact CC seamlessly integrates with all the top CRM providers. Multichannel contact management system that allows for the creation and maintenance of a clear view on the profile and interaction history of every client.

Empower Customer Service Agents, Quality Managers, and Contact Center Managers to manage customer experience with a single platform that is built around flexible scorecards that adapts to the changing needs of your company. This platform allows you to make decisions about the best place to put your quality management resources. With dashboards that give you immediate feedback, engage and upskill your agents. To fill knowledge gaps, provide targeted training and coaching with a full-service LMS. Our team has a wealth of experience and continues to provide innovative quality management solutions. We are sensitive to your needs and can provide solutions that address the changing landscape of customer service. Scorebuddy brings about measurable and positive changes in contact centers around the world. Scorebuddy will need your contact information to contact you about our products or services.

Discover why deals are won and lost. Our AI-driven insights and recordings, as well as our deal insights, sentiment and coaching, will help you accelerate your sales cycle. Discover immediate insights on objections, pain points, and action items to better understand your deal. Never miss a step to learn more information about your prospects. Increase your demo conversion by 25%-40%. Find out where you can improve on your next call. Salesify's precise meeting analytics allows you to capture every detail, not just the transcription. Automate the generation of personalized AI follow-up email based on the meeting content and outcome. AI coaching is a way to provide tailored guidance and insights for both teams and managers within an organization. The goal is to optimize performance, improve communications, and streamline. Sales techniques are improved, including negotiation and objection handling skills. Conversion rates are also improved, and customer interactions become more personal.

For over two decades, Diabolocom has been transforming customer engagement with our cloud-native Contact Center as a Service (CCaaS) solution. Powered by proprietary generative AI, Diabolocom delivers advanced automation, improved reachability, and actionable insights tailored to today’s customer service and sales demands. Our AI Assistant enhances each interaction through real-time transcription, satisfaction analysis, and predictive next-best-action guidance. What makes Diabolocom unique is our combination of native AI for CX and full telecom functionality, creating a hyper-customized telephony experience. By automating repetitive processes, teams can redirect their focus to driving customer loyalty and revenue growth. Our solution integrates natively or via API with CRMs such as Salesforce, Oracle, and Microsoft Dynamics, ensuring complete visibility across every touchpoint. Leading brands like Mitsubishi Electric, Nikon, and Brinks rely on Diabolocom to deliver differentiated, AI-optimized customer experiences. With 97% faster post-call handling and a 12% reduction in churn, our platform drives efficiency and keeps teams agile.

Conversation intelligence and real time guidance for contact center managers. Creovai uses AI for all your customer interactions, to guide your agents in real-time, and to deliver insights to improve your contact center performance. All this is done within a single platform. Creovai analyzes and listens to every voice and digital interaction, based on criteria that you care about. This reduces manual QA time while giving your team an overall view of agent performance and the customer experience. Answer the most important "what" and 'why" questions regarding your customer conversations using AI-powered predictive score models, pre-built insights categories, and prescriptive Dashboards. Based on customer insights and conversation insights, make informed CX decisions. Agents will receive automatic real-time feedback based on these insights. Close the feedback loop. Use insights from customer conversations to optimize your call scripts, provide real-time guidance and drive continuous operational improvements.

Claap automates the busywork of sales and ensures that frameworks such as MEDDIC SPICED and BANT are consistently used. It handles everything from meeting notes to CRM enrichment, deal reviews and coaching. Your Sales team is suffering from admin tasks. Claap can save Sales reps 30 minutes per meeting. Automatically record and transcribe in over 99 languages. Claap summarizes calls using your own template. Send email follow-ups with your voice cloned in just one click. Claap automatically fills in your CRM and deals. Stop losing winnable deals. Claap analyzes the pipeline and helps you plan next steps based upon your sales playbook. You can search your entire workspace and find the information you need instantly. Receive monthly reports on the top objections and feature requests that are preventing you from closing more deals. Our deal scorer will help you plan your next steps by putting all your reviews on autopilot.

A platform for voice data analysis, qualification, and measurement that is used by sales, marketing, and management teams. Artificial intelligence uses artificial intelligence to analyze calls and classify the most productive. It also creates automations that speed up the sales process. Calculate the ROI of calls and campaigns. To maximize your campaigns and ads' effectiveness, measure the origin and number of leads who call. Metrics about each salesperson and the terms that convert calls to sales. This data can be used to train the team and provide insight into the customer journey. You can track multiple points of sales (or call centers), and you can also see performance metrics related to marketing. All this in one central panel. We have everything you need to improve the efficiency of your operation!

The sales telephony platform that will turbo boost your team's results. Ring.io's dialer allows sales teams to make more calls, schedule more meetings, close more deals, and makes it easier for them to do so. Automate your prospecting tasks and unleash your reps' potential. You can easily route calls to the right person in your team using data from your CRM. Never lose a valuable lead or customer. With powerful coaching and training tools, you can increase call connections, increase rep performance, and optimize each dial for better results. Ring.io Pay allows you to accept credit cards over the phone and is PCI compliant. Increase sales, collections and donations.

Traq.ai analyzes each call made by your sales team and provides actionable insight to help them achieve superhuman levels success. You know that your sales team can do more. The best way to help is to find out what happens during their calls. You can't listen to each call to provide coaching. Every call made by your team is recorded and transcribed. This information can be used to make valuable decisions. Traq.ai’s Conversation Intelligence Tool listens to each word spoken and identifies those that reveal the buyer's thoughts. Our AI collects a vast amount of data from your conversations to create a system that is objective and unbiased. Use objective, unbiased insight to coach your representatives.

Click2Coach's award-winning solution provides upfront training for agents. It uses real customer interaction scenarios to show agents how to handle different customer interactions. Agents are trained to handle phone calls and omnichannel interactions. However, it is important to provide ongoing coaching so that they can become highly engaged and productive agents. This will result in exceptional customer service and a high level of customer satisfaction. Coaching is an ongoing effort to improve the productivity and effectiveness of agents. Coaching agents is like coaching a professional athlete. The coaching helps to develop their skills and motivate them. Even the smallest changes can make a big difference in performance. Agents who receive coaching or objective feedback can improve their skills, increase their effectiveness, stay engaged, and provide a better customer experience.

Listen to their own sales calls as well as those of other top performers. Pitch Patterns allows AI automation to learn more about every call faster. No one has unlimited time to listen every call. Now Pitch Patterns uses AI to automatically find out more in every call. Find out what your agents said to create the best sales pitches and see the emotional and logical patterns which led to a higher level of trust and engagement. You can detect when you and your clients are positive about the words they use to create a better connection. Artificial intelligence emotion tracking detects mirroring emotions, which leads trust to grow. Pitch Patterns detects long monologues, so you can pitch better and shorter next time. Listen to the most important parts in conversations.

TASKE Contact software is flexible and flexible. It will help you build your contact center. TASKE Contact software is used by thousands of call center supervisors all over the world to manage their agents, establish and meet service levels, and provide critical management information about all call activity. TASKE Contact provides real-time ACD monitoring as well as historical call reporting for contact centers. It also includes a web portal that allows you to access real-time data as well as TASKE's advanced, cradle–to-grave search tool Visualizer. Our solutions give insight that can be used to improve customer retention and service levels. TASKE is used by organizations to monitor all inbound, outbound and internal call activity, monitor call center agents' performance levels, respond quickly to changes in call volume, agent availability, and control operating expenses.

Every sales error and missed opportunity are now behind closed doors. Every conversation has become more important. Refract analyzes every demo and call, identifying the revenue-defining moments that lead to success for your team. Conversation intelligence allows you to identify where revenue is lost and won in every interaction. Find the most valuable conversations and key moments for review, coaching, and sharing. Discover the DNA of successful conversations. Every meeting, call, and demo will provide you with actionable insights. Your team will grow faster by reflecting, replicating top performers and delivering 'conversation-triggered' learning & resource.

Kova is a company that focuses on making every customer interaction a positive one. Our software solutions can reduce your contact center's average handle time, provide vital speech analytics and customer sentiment reports, as well as collect valuable customer data that will help improve future interactions. With our software solutions, you can manage your call center employees using real-world training and insightful scheduling. We understand how costly it can be to acquire new customers. So keeping your existing customers happy is key to success. Kova recording solutions are a high-performance platform that allows multimedia recording, evaluation, and archive of calls. Your team has easy access to screen and audio recordings, quality assurance scoring, speech analysis, and other information. This will allow you to make sure your customers are happy. To capture information across multiple channels of contact, it uses context-sensitive, dynamic customer survey technology.