Rent Manager Reviews

Summary: In a word, great. It does all we ask and more. It replaced what we were using before, and we have never looked back.

Positive: I've been using this software since 2009. The software really works for us. I started using it for my mobile home park. Since I also was operating a small public water system, I had Rent Manager do the billing & accounting for it also. The software has everything we need plus more. I sold the mobile home park but still operate the water system. Now we are planning to amalgamate with two other small water systems. And both the other systems are in agreement that Rent Manger is easier to use and less expensive than what they are using. And adding two more systems with different billing schedules can be easily accommodated. Remember, the software is primarily for property rentals, and we are now using one of its "side features".

Negative: During Covid we have had times when we were unable to get customer support directly and they had to call back several hours later. That problem seems to now be resolved.

Summary: A company that cares and service reps that you can actually speak to. Couldn't be happier compared to other software and programs we have tried in the past.

Positive: Great Customer Service, Easy Software to learn, Makes my job easier, reports at the click of a button.

Negative: Don't really have any! Maybe provide targeted training prior to purchase.

Summary: I've had great experiences with Rent Manager so far. I'm still learning (a user of less than 1 year) but I find calling the support line is always helpful & everyone is very friendly.

Positive: I love the access to the videos & webinar courses on the Rent Manager University page. If I'm not finding what I need on the University, or through the F1 helpfile - I call the RM support. I ALWAYS speak to someone who is very helpful & we get the issue solved. I normally am calling for scripting help, so the scripting department is very helpful.

Negative: There is A LOT to learn about Rent Manager. So many rabbit holes to go down. This is due to the customization capabilities in Rent Manager, but at first, the system can seem daunting & not very user friendly. I suggest watching the Rent Manager University videos, then calling support for help.

Summary: The Software is great; it gets the job done, and customer support makes it easy to work with if questions come up.

Positive: Great customer support, they are willing to help with anything and are super joyful to speak to. As well as the reporting is top-notch

Negative: The UI is a little difficult to navigate as there is a lot of options that can clutter the screen, and some options are hidden behind pop-up buttons that are not labelled for what they are for which is confusing

Summary: I am a big fan of the product and so is the owner of the property management company I work for. The level of customer service they provide is second to none and what keeps us loyal to them.

Positive: Rent Manger has a great product and an even better customer service team. Rent Manager has everything I need to complete my day-to-day activities with ease and all in one place.

Negative: The only drawback to their software is you cannot work exclusively in one version of the program. I can't wait for them to get Rent Manager Express fully functional so I do not have to jump from it to the remote desktop version.

Summary: Staff is very nice to work with. I never have any issues when reaching out to support. I would recommend Rent Manager.

Positive: Michael was very patient, helpful and knowledgeable. He was able to answer all of my questions and helped guide me through the software.

Negative: Training times book quickly. Try to book as soon as you can.

Summary: I am glad we made the switch. The only complaint would be how long the switch took from our old system. Because of the length of time for training, we had to double pay for software because we had to keep our old system during training.

Positive: We made the switch primarily for the project management aspect and ability to create project budgets that could be seen from our many locations. I especially liked the auto-allocations of rent payments. The report writer option is great, so that I can customize the reports I need.

Negative: The limitations on how quickly we could get through implementation. I felt like it was hard to really get started because I had to wait a week before getting to have my next training session. If I wanted assistance in between sessions, I had to email my implementation specialist and wasn't allowed to call the support line.

Summary: Overall, I think that it is an easy to use software once you become acquainted with the software. There are many features that can be used to lessen the workload.

Positive: I like the fact that with this software, we can call the customer service line and they will point you in the right direction if you need assistance. They are very good with resolving any issues one might have.

Negative: The only con is sometimes if a permission is not given in the software, then, we have to figure out what that permission is and who needs to give it.

Summary: The support that Rent Manager provides takes them over the top of most all solutions. Friendly and fast staff.

Positive: The product offers so many features and integrations it works well for our multi-family needs every day.

Negative: The biggest con is the RDP connection needed for version 12.

Summary: Overall I had a good experience with Rent Manager and i plan to keep on using it for the foreseeable future.

Positive: I've been using Rent Manager for about three months now and I can say that the most thing i like about it is how user friendly it is, it did not take me a lot of time to learn the software and the implementation did a great job helping me understand it all.

Negative: During the past three months I have not really seen major cons in the system yet, I use it for tracking basic data and so far it is giving me what i need.

Summary: It has been an overall a positive experience. It was simple to learn to use the program, which is always great.

Positive: There is no extra fluff, the program does what it is supposed to do. It has been easy to train employees on its use.

Negative: I wish that I could have more than one Accounts Receivable type set up. Id like to link some things to charge types.

Summary: We have been using Rent Manager for our property management company for over 17 years! They have always been super reliable, user friendly and easy to navigate! Their customer service is very helpful as well. Anytime we have a question, we just give them a call and there is always a friendly representative ready and willing to walk you through any question you might have. Overall we are very satisfied with Rent Manager!

Positive: Rent Manager is reliable, very user friendly, offer a wide variety of services and easy to use! Excellent customer service as well.

Negative: Sometimes there can be longer wait times during for technical support.

Summary: Great overall.

Positive: Great reports for accounting and all, tracking tenants and property features, mobile app and online web.

Negative: To create and track maintenance requests is not the best.

Summary: Overall, we are very happy with Rent Manager. The software has certainly enhanced and significantly improved our business and ongoing daily operations.

Positive: Rent Manager allows for customers to tweak the program and reporting for their needs. This level of flexibility is a big deal for customers who have their own methods and processes. The user interface is appealing to the eyes and is fairly easy to navigate.

Negative: Certain really useful features that we would like to see, and certain feature requests that we have submitted have never been implemented.

Summary: Overall this is a great tool for managing a property. It is very helpful in tracking day to day activities.

Positive: The staff is very helpful and knowledgeable. They are willing to help get any issues solved quickly and efficiently.

Negative: There are occasional issues of being booted off the system, but the resolution is a phone call away.