Rent Manager Reviews

Summary: Overall we are having a great experience using the software! We use it daily to support 5 separate companies all in one place!

Positive: We have figured out how to use it out of the box for our retail florist as well!
Very powerful software for both accounting and property management.
Excellent customer service and technical support both by phone or email.

Negative: A little slow implementing feature requests that are vital to our efficiency.

Summary: They were able to resolve my issue in a timely manner. Mitchell was very helpful and used great customer service skills. The wait time was long and it took multiple people to solve the issue.

Positive: They were able to resolve my issue in a timely manner. Mitchell was very helpful and used great customer service skills.

Negative: The wait time was long and it took multiple people to solve the issue.

Summary: Overall, it is a good system, but the only way to make it easier to use is to purchase additional add-ons which can definitely add up.

Positive: Has complete property management system including accounting/expense tracking/job costing/vendor relations, etc. Customer Support team is excellent to deal with.

Negative: Has connectivity gaps in system, no free add-ons available, scripting is difficult without in-depth knowledge, would be best to have a professional IT company set up everything the way you anticipate it to run. Have to pay for additional RM University users, difficult to learn system if you are not technology friendly.

Summary: All in all, Rent Manager needs a lot of areas of improvement. They have a lot of support because a lot of items are not intuitive or clear

Positive: I think the best thing about Rent Manager is Team Purple and how quick they are in responding. Also recently, they rolled out the Prospect Dashboard that has really been a game changer. They have a lot of integrations which is helpful.The one good thing about Rent Manager is the VOIP and how it syndicates the calls - incoming and outgoing.

Negative: Rent Manager is by far one of the worst CRM I have used. RM12 and RMExpress does not have the same functionality. There is always a workaround needed. Always a glitch. The user interface is better in express than in 12 but Rent Manager really needs to look at other PMS like Entrata and see what they can take from them. I think I have submitted so many feature requests. Please read the feature requests and implement those quicker.