Nutshell Reviews

Summary: Nutshell helps us keep all of our customer information, communications, and follow-ups in one place. It’s made it easier to stay organized, track opportunities, and ensure nothing falls through the cracks, which has improved our efficiency and team collaboration.

Positive: Easy to Use and Effective
Makes Customer Tracking Easy
Clean, User-Friendly CRM
Simple, Intuitive, and Reliable

Negative: Some features take a little time to fully learn but not difficult at all

Summary: Nutshell CRM offers a user-friendly, intuitive experience that’s perfect for small to medium-sized businesses. Its sales pipeline management is streamlined and easy to navigate, making it simple to track leads, deals, and tasks. While the automation and reporting features are solid, they lack the depth found in some more advanced CRMs. The platform integrates well with popular tools like Microsoft Office, though its range of integrations is minorly limited. Customer support is responsive, and the pricing is competitive, providing strong value for businesses looking for an affordable and effective CRM. Overall, Nutshell is a great choice for teams seeking a simple, easy-to-use CRM without the complexity of larger systems.

Positive: One of the standout features of Nutshell CRM is its user-friendly interface. The clean, intuitive design makes it incredibly easy for team members to navigate and get up to speed quickly, even if they're not particularly tech-savvy. This simplicity doesn't sacrifice functionality, as the CRM also offers comprehensive reporting and analytics. With customizable reports and a dynamic dashboard, Nutshell provides valuable insights into sales performance, lead generation, and customer interactions. This combination of ease-of-use and powerful reporting tools makes it an ideal solution for teams looking to streamline their workflows while gaining actionable business insights.

Negative: While Nutshell offers a lot of great features, there are a few areas that could be improved. Some users may find the lack of advanced customization options in certain areas, like the user interface or reporting templates, a bit limiting. Additionally, while it integrates with many tools, it doesn't support as wide a range of integrations as some other CRMs, which could be a drawback for teams using more niche software.

Summary: Overall, Nutshell is a well-designed CRM that prioritizes usability and real-world sales workflows. It’s a strong option for teams that want clear pipelines, reliable activity tracking, and high adoption without the complexity and overhead of larger enterprise platforms.

Positive: Nutshell is easy to adopt and intuitive for sales teams, which leads to higher usage and better data quality. Pipelines and fields are flexible enough to reflect real sales processes without overcomplication. Visibility into deals, activities, and follow-ups is clear, making it easier for managers to coach and forecast effectively.

Negative: Advanced reporting and automation are more limited compared to larger enterprise CRMs, and highly complex workflows may require workarounds. Teams looking for deep native marketing automation or heavy customization at the enterprise level may find Nutshell intentionally streamlined rather than exhaustive.

Summary: Great product and would recommend to others! It’s a great CRM that I use daily and very rarely have any issues.

Positive: Ease of use
Ability to group contacts together based on location
Tracking leads and contacts
Frequent updates

Negative: Sometimes buggy. Pages can freeze up but resolves itself with page refresh.

Summary: Nutshell is a great way to create and manage leads. I use this everyday and it makes the entire process a breeze for my company and I!

Positive: Nutshell makes creating and notating leads extremely easy. I use this product daily and it really feels good to have such a reliable product!

Negative: Sometimes Nutshell is wonky and lags a lot. When this happens it makes it extremely difficult to create and managing leads!

Summary: Overall, it’s a great tool. I only have very minor issues with it and I think it fills a void that a lot of businesses have. Highly recommend.

Positive: It’s a great tool for client organization and management. It’s super helpful for if I need to jump in on someone else’s project and gives me all the info I need

Negative: It can be confusing to learn how to use. Lots of boxes to fill

Summary: Very positive experience compared to the "leading" CRMs I've used (Hubspot, Salesforce). So much more intuitive and lightweight for a small team - perfect for us.

Positive: Great and intuitive UX/UI, efficiency of workflows, strong email and other integrations, and mobile app quality. The mobile app allows for on-the-go solutions, email integrations are powerful for historical context, and it's highly intuitive to use versus legacy competitors. We can see in real-time across devices which opportunities are advancing and where others were left behind.

Negative: It's still a a CRM, I wish the search function was more comprehensive, and I'd love to be able to sync with other MSFT products like OneNote and Teams

Summary: If it wasn't for Nutshell, I would have to keep a separate document to keep tabs on hundreds of people at a time, continuously searching my email to see if the person responded or if I still hadn't responded yet, having a separate calendar just for reminders to follow up with people after a certain amount of time, etc. However, with Nutshell, that is for the most part automated and all in one place. It saves me hours in my workday. I can just start doing the task I am supposed to.

Positive: The non profit I work for uses this software to have one place to track and follow up with people that are interested in knowing more about what we do (that hopefully leads to working with us). Once you understand what features are there, it is very easy to use. I am on and off Nutshell all day, and have to teach other teammates how to use it sometimes. The automations make it easy to communicate with your network once a new person drops into your pipeline. That takes one thing off of my plate, but still leaves a personal touch with the person on the other side of the email/text. Setting reminders (aka activities) keeps me on task without having to backtrack to figure out what my next step is. You just keep moving forward! And customer support is nice because if I have a FAQ, then the chat bot can answer it. The bot starts off by saying if you want to talk with a real person then say that and we will get you connected, so there is no waiting and being frustrated with a robot.

Negative: The hard part of Nutshell is the same as any tech related thing. You have to figure out the different features. Nutshell provides support and trainings that give you an overview of how to use it as well as updated trainings when a new feature is added. So, once you learn the new feature, you are able to integrate it into making your job easier.

Summary: Overall I recommend this application for anyone in sales as I use it to keep track of leads and the resulting sales from those people who become clients.

Positive: Nutshell is easy to use and took little time to understand how to use the basic components. I have also found the application to be affordable for my small business. I like that it keeps track of all my interactions with my clients.

Negative: I would like the fonts to be larger and darker to make reading the content easier.

Summary: I would recommend this product to any company of any size. I could go on for days about how much we enjoy this CRM.

Positive: This product is extremely easy to use, anything that we have not been able to accomplish on our own has been easily solved using their long list of integrated partners!

Negative: Frequent updates to the user GUI can cause confusion for some of our employees.

Summary: We tried a few CRM's before going with Nutshell. This is just really well thought out from features to structure

Positive: The ability to track all our customers activity as they scroll through our website. I have not seen this feature in any other CRM

Negative: I cannot really find any con other that maybe having an on/off toggle for the AI features

Summary: We’ve relied on Nutshell CRM on and off for nearly a decade, which says a lot given how many CRMs we’ve evaluated over the years.

Nutshell stands out for its ease of use and affordability compared to platforms like HubSpot and Salesforce. The mobile app is robust and makes it easy to log notes and update deals right after meetings, which helps keep data accurate and current.

The email and calendar integrations are also a big plus, allowing our team to manage relationships without jumping between systems. For marketing agencies working with small to mid-market clients, Nutshell is a strong, dependable CRM.

Positive: Nutshell is one of the most user-friendly CRMs we’ve used as a marketing agency. We’ve been in and out of the platform for almost 10 years, and it’s remained a reliable option whenever we want something powerful without unnecessary complexity. The mobile app is excellent for logging notes and updates right after meetings, and the email and calendar integrations keep everything organized in one place.

Negative: If you’re looking for an ultra-enterprise solution with endless customization, this may not be the right fit — but for agencies, that simplicity is a strength.

Summary: my experience with Nutshell has been positive. It’s easy to use, intuitive, and effective for managing contacts and deals, especially for small teams that want a straightforward CRM without unnecessary complexity.

Positive: my experience great is how simple and intuitive the platform is. Nutshell does a great job of focusing on what really matters in a CRM: organization, visibility, and ease of use. The system helps our team stay aligned, track deals efficiently, and save time on daily tasks. The interface is clean, onboarding is straightforward, and it genuinely improves productivity without adding unnecessary complexity.

Negative: Some advanced features and customization options are limited compared to larger CRM platforms.

Summary: I’ve been using Nutshell for a couple years now, first as a general user and now an admin too. It gets daily use from me and not having it would make my life so much more needlessly difficult. It truly solves a lot of minor problems and makes managing the larger issues much simpler. Having it interface with our existing system is amazing and saves a ton of time and expense for not having to migrate things from a legacy system.

Positive: How easy to use and onboard new employees, the overall level of customization available especially for integrating with our existing systems, and the short overall learning curve to use and customize it for our needs.

Negative: There’s really nothing to dislike from my end, it’s really easy to use and more importantly really easy to customize so that we rarely run into issues with it and when we do, it’s a user issue and not a platform issue. I honestly wish every other software was this well thought out!

Summary: We are really just getting started with this tool. We love the email feature- it's been very easy to get an email program up and running. Excellent, intuitive user interface. Looking to use more landing page and visitor IQ data. We leverage our agency for support, we have never used Nutshell customer support directly.

Positive: We receive Nutshell use as part of large agency agreement to a suite of various marketing platforms and tools. Excellent value for money. The fact that we can access landing page development, customer lead data etc. quickly and easily within a great UX is awesome.

Negative: Some limitations on how accessible it is to export customer data. Would like 2 way, real time updates to meeting management so availability is current.