ManageEngine ServiceDesk Plus
Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.
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Pylon
Pylon is an All-in-one B2B Support Platform for modern B2B businesses.
We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management.
Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues.
If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
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Visure Requirements
Visure Solutions, Inc., a leading provider in requirements management tool suites, offers a comprehensive collaborative ALM Platform to system engineering industries. Visure's value proposition includes the complete innovative technology in key functions: standard compliance with safety-critical and business critical systems.
- Traceability and Requirements Management
- Test Management
- Issue and Bug Tracking
- Risk Management
- Collaboration Management - Centralized data base, Review/Approval process
- Certification Management (Support for many Standard Templates ISO26262, IEC62304 and IEC61508, CENELEC50128), DO178/C FMEA, SPICE, CMMI, CENELEC50128, CENELEC50128, DO178/C. + Tool Qualification Package
- Configuration Management, Baselining and History Tracking, Requirements versioning
- Dashboards + Report Customization
- Integrated with DOORS and Jama, Siemens Polarion. PTC, Perforce. JIRA. Enterprise Architect. HP ALM. Microfocus ALM. PTC. TFS. Word, Excel. Test RT, RTRT. VectorCAST. LDRA.
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Kualitee
Kualitee, a test management tool, is a complete ALM alternative to agile QA and Dev teams. It allows you to plan, write, execute, and track software tests in a collaborative environment.
The tool allows for easy reuse of test cases from repository and tracks testing activities with complete traceability. Teams can manage multiple types of testing from one location, including functional, cross-browser, and automation. Kualitee has many popular features, including a built-in defect management module and on-premise and cloud versions, requirement management, as well as a mobile app.
Kualitee can be integrated with many other tools, such as Jira and GitLab.
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