Quadient Customer Journey Mapping Description
With actionable customer journey maps that combine digital and physical communications, you can collaborate across business silos to improve CX. Quadient Customer Journey Mapping allows stakeholders to easily view and take action on all of your customer communications via a single web interface. Linking journey maps directly with the digital and physical touchpoints customers use, such as emails, statements, contracts, and audio and video files, gives you full visibility.
Quadient Customer Journey Mapping Alternatives
Glassbox
The Glassbox digital analytics platform provides cutting-edge digital capabilities that allow you to create better user experiences to drive your business growth. It's more important than ever for businesses to ensure that their mobile apps and websites work well and provide great user experiences. They must also use the data generated by their business to analyze every user session and personalize customer journeys to drive engagement. Engineers need performance analytics in order to measure reliability. Product managers need to know how to increase engagement and conversion rates. Customer service representatives want to know the root cause of an issue so that they can resolve users' problems.
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Feedbackly
Feedbackly is an all-in-one customer experience measurement and analytics platform. It allows you to automate the analysis and optimization of your entire Customer journey with behavioral targeting and intelligent automation.
Feedbackly allows you to collect customer feedback from any channel, analyze it all, and then let smart integrations take care of your feedback.
Feedbackly is the only CXM platform that allows you to measure Emotional Value Index (EVI®.) This gives insight into how customers' emotions affect revenue and churn throughout your customer journey.
Our mission is to make companies happy. We ensure that our customers are happy. More than 95% of our customers remain with us. Feedbackly offers all the tools, methods and training necessary to attract and retain more customers with a better customer experience.
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LeadsRx Attribution
We empower courageous marketers with the technology, insight, and confidence they need in order to improve customer relationships and boost marketing performance. LeadsRx SaaS-based marketing software attribution software captures touchpoints across all channels and captures conversions throughout each funnel. It provides impartial results that are unrivaled in the market.
LeadsRx can help you determine which advertising programs are performing well and which ones are wasting your ad-spend. LeadsRx calculates the Return on Ad Spend (ROAS) and provides instant insights to help marketers optimize their budgets across channels. The product also tracks customer journey maps, which show consumer behavior and how marketing programs impact buyer decisions.
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Adobe Experience Manager
This combination is a powerful combination for your content and digital assets management needs. Adobe Experience Manager combines the power of a content management platform with digital asset management to deliver personalized content-led experiences faster. Adobe Experience Manager Sites ensures that your content is consistent across all channels and personalized for each customer. Automated tools make it easy to manage and create your digital experience across all channels. Spend more time creating experiences and less time adapting and searching for content. Adobe Experience Manager Assets provides automation and smart tools that allow you to quickly source, adapt, deliver, and distribute your assets across all audiences and channels. Stop integrating point solutions. Adobe Experience Manager Forms provides an end-to-end solution that connects all your forms and communications processes. This allows you to give customers seamless experiences from acquisition to retention. Reduce the IT team's workload to get to market faster.
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Pricing
Pricing Information:
Contact Quadient for pricing details.
Integrations
Company Details
Company:
Quadient
Year Founded:
1924
Headquarters:
France
Website:
www.quadient.com/en-int/resources/quadient-customer-journey-mapping
Media
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Product Details
Platforms
SaaS
Quadient Customer Journey Mapping Features and Options
Customer Journey Mapping Tools
Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates
Digital Experience Platforms (DXP)
Alerts / Notifications
Auto-Tagging
Blogs
Calendar
Content Modeling
Digital Asset Management
File Sharing
Form Builder
Forums / Message Boards
Headless CMS
Knowledge Base
Performance Monitoring
Personalization / Segmentation
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Version Control
Wiki
Workflow Management
Quadient Customer Journey Mapping User Reviews
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