Moneypenny
Moneypenny is a leading provider of outsourced phone answering and customer service solutions. Offering round-the-clock call management, live chat, and omnichannel support, Moneypenny serves businesses of all sizes with customized plans. The service includes the innovative AI Receptionist, which uses generative AI to handle customer calls with a warm, conversational tone, understanding verbal cues and intents. Calls can be transferred to real human receptionists for more complex queries, ensuring a seamless experience. Whether you need call transfers, message taking, CRM integration, or bilingual receptionists, Moneypenny ensures seamless customer communication, empowering businesses to focus on growth and customer satisfaction without missing a call.
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CallShaper
A Complete Call Center Package
CallShaper’s cloud-based software solution for call centers keeps things simple.
With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management.
CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time.
CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
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Smith.ai
Smith.ai provides 24/7 virtual receptionist services that combine AI-powered automation with live, North America-based agents to enhance customer interactions. Their services include call answering, lead qualification, appointment scheduling, and payment processing, catering to businesses of all sizes and industries. By integrating with popular CRMs and calendar platforms, Smith.ai ensures seamless workflow management and efficient client communication. The platform leverages AI to improve accuracy and response times while maintaining a human touch for personalized customer experiences. With flexible pricing and scalable solutions, Smith.ai helps businesses streamline operations, boost lead conversions, and improve overall client satisfaction.
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HiredSupport
Outsource your customer support needs, including live chat, ticketing, email, and voice calls. You can recruit live chat and voice agents who are available around the clock. Whether you run a business or a startup, you can engage in-house operators who are specially trained to provide live chat assistance. You can also hire both inbound and outbound voice agents, allowing us to serve as your dedicated call center. Additionally, our virtual assistants are equipped to handle back-office tasks, data entry, and various other support functions. Startups and digital enterprises rely on HiredSupport for comprehensive customer service, available 24/7. We are proficient in all primary support channels, assisting businesses in enhancing their customer support, sales, and back-office processes. More than 100 businesses and startups have placed their trust in us as their outsourcing partner for support services. Utilizing live chat can significantly boost your sales and elevate customer satisfaction for your business. With our exceptional chat agents, converting leads and ensuring customer happiness becomes a seamless process. Partner with us to elevate your customer engagement strategies and improve your overall business performance.
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