Magellan Solutions Description
Magellan Solutions has been the best solution for customer service outsourcing, inbound phone services, and bpo for small and medium-sized businesses worldwide for over 17 years. We are in the growth market. Our services are focused on helping SMEs grow and improve their bpo as well as their call center operations. We are here for the long-term and successful. We screen and hire talent to work on your projects. We use two equally important factors: the ability to do the job well and the skill to do it. We love progress and help keep track of it. We help business owners set up their systems for growth and scaling. We offer both shared and dedicated pricing options for your campaigns. Scale with us without spending a fortune. Maintain or increase your Customer Satisfaction Rating to 95.63%, our current benchmark for consumer goods. Depending on your needs, you can get price per call or packaged options.
Magellan Solutions Alternatives
Call Center Studio
Call Center Studio is a web-based, pay as you go solution that Google offers to companies who run a call center and are frustrated by the high cost, complexity and difficulty of traditional systems. It is low-cost, fast, easy and scalable and can be set-up anywhere in the world in minutes.
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Helpware
We are a digitally empowered People as a Services Outsourcer, focused on serving high-growth, new economy and market-disrupting technology companies to own interaction custody, complete complicated tasks, and grow their businesses. Helpware's vision is to provide constant consumer empowerment and experience interactions via API and integration enabled human task service services. To provide superior customer experiences, we partner with the most innovative and fastest-growing brands around the globe. We provide fully integrated business process outsourcing which drives brand loyalty. This includes call center, answering service IT, chat technical, and email support. Our inbound and outside call center teams can be customized to support your existing team. We invest in people and culture so that we can better serve you and the custom-built teams we create for you. Our technology-enabled, empowered and engaged teams provide enhanced customer engagement and experience worldwide.
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LTVPlus
Our dedicated customer service agents are world-class and seamlessly integrate with your business. This will help you make more money. Our payment recovery specialists are able to recover lost payments and reduce voluntary churn via email, live chat, and other communication channels. Our customer service agents will handle your live chat, help desk and social media. This will increase your sales and customer satisfaction scores. A team of dedicated agents will engage with shoppers to recover lost customers and convert them into sales. Your own dedicated team of customer service agents that generates profit for your company. Increase sales and conversion rates. Customer satisfaction is increased. You can provide 24/7 coverage in any language. 100% dedicated agents for you brand. You will work with highly-trained agents who fit your brand.
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AnswerForce
AnswerForce can be your voice whenever you need it. AnswerForce can help you grow your business by handling every phone call with professionalism, personality, and efficiency. Virtual receptionists are available 24/7 to assist you. This allows you to focus on the important things that matter: your customers. Our virtual receptionists can answer your calls even if you aren't available. We will send you detailed reports that include important information. Our friendly virtual receptionists will greet every caller and can connect you or your team to each call according to your call handling instructions. Efficient AnswerForce receptionists will schedule appointments for you and send you reminders when necessary. Professional AnswerForce receptionists will help you capture and qualify leads so you can focus on growing your business. With a bilingual answering service, you can ensure that more callers reach a caring and professional voice.
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Integrations
No Integrations at this time
Company Details
Company:
Magellan Solutions
Headquarters:
United States
Website:
www.magellan-solutions.com
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Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
In Person
Customer Support
Phone Support
24/7 Live Support
Online
Magellan Solutions Features and Options
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