Alternatives to LoopVOC

Jotform has been trusted by more than 18,000,000 users around the world. It is an all-in one platform that provides powerful tools for data collection and management. You can create digital forms and surveys for any business without any programming. You can create your own form or use one of the 10,000+ pre-made templates. Advanced features such as conditional logic, autoresponder email, and 100+ integrations to popular apps allow you to go beyond the basics. You can make the most of your data with Jotform PDF editor, Jotform Report Builder, and Jotform Approvals. Turn your responses into PDFs or visual reports. Jotform allows you to collect the data you need in order to grow your business. Create an online store with Jotform Store Builder — no coding required. Sell products, services, and subscriptions; collect donations; and receive payments through one of our 30+ supported payment gateways.

A platform for managing Omni-channel Experiences. You can do more than just survey. Power-up your experience management programs. All touch points can have an omnichannel experience. All data in one location. You can customize and share email surveys to increase open-rates. You can customize the subject, body, or share from an email address you choose. White-label your emails, and share. For feedback, share a QR code that can be scannable. Share the code with respondents. Respondents can scan the code to access the survey and take it. Generate multiple unique survey links for sharing surveys. These links can be tracked and used to measure survey performance. You can white-label your survey by using Custom Domain. You can embed surveys to engage customers and visitors on your website. You can embed the survey as a popup card, chatbot on your website, or inline embed. Our mobile SDK allows you to quickly create surveys and collect actionable information.

Delighted is a turnkey platform for customer experience that helps high-growth companies and established enterprises such as Allbirds, Instacart and Invision, Opentable and Affirm to improve customer loyalty through actionable feedback. Customer feedback can be incorporated into your business strategy within minutes, not weeks. Easily customize NPS, CSAT and CES survey templates in Delighted - Send surveys directly to customers via email, SMS text, in app, or link URL. - Create 2-click integrations: Set up surveys and integrate real-time feedback in your existing toolset, such as e.g. Slack, Salesforce and Shopify, Stripe, Hubspot and many more - Surface trends that need immediate attention using AI-driven survey text analysis and pre-built reports. - Get immediate action with email digests and alerts that you can customize by department so that feedback reaches the people who can make a difference

Software for enterprise survey in 150 countries. You can conduct insightful surveys and get actionable feedback. Monitor employee experience (EX), customer experience (CX), and engagement. Close the loop using shareable reports, dashboards and alerts. The first step is collecting data. The real value lies within the efficiency of reporting. We provide real-time reporting to help you spot trends sooner and gain deep insight into your organization to improve processes. Once you have completed your report, share it with others. You can create different share links with different filters depending on what you want viewers see based on your operational data, hierarchy, and organization. Integrate with Slack and Zendesk API, CRM, CRM, and more. Unlimited users, works in 49 languages. L'Oreal and Toyota are some of the clients. Allegiance Bank, Sony and the Government of Canada are others.

Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Companies such as Red Hat, Erste Bank, Lego, and Harvard University excel in their enterprise growth and operations with Usersnap. Usersnap is right for you if want to: ✔️ Have a single platform for all product-related feedback to emerge new ideas ✔️ Capture issues with visuals and automate tech data to improve QA speed and cross-team communication ✔️ Make users feel engaged with the product by providing the easiest way to report issues and welcoming channels to share their voice ✔️ Allow PM, PO, and developers to build precise and user-centric solutions by connecting incoming feedback to product development workflows and tools ✔️ Quickly validate new features and monitor user satisfaction with micro surveys that yield higher response rates.

SurveyOL is professional, efficient, and simple. It provides cutting-edge feedback and communication technology that was once only available to large companies. You can choose from many question types, including multiple choice, image choice, dropdown, textbox, comment box, NPS, star rating, slider, grid, ranking, uploads and more. You can download more than 100 survey templates as a foundation for your custom surveys. SurveyOL allows you to choose from a variety of color themes and can be customized with different fonts and styles. Your response rate can be increased by sharing your surveys via the web, QR code and social media. Its robust analytical tools and real-time responses will allow you to meet your budget and timeline expectations. It is easy to export survey results to Excel Word, Word, PowerPoint, or PDF. SurveyOL allows you to make better decisions.

Idiomatic uncovers the "why" behind customer feedback using AI that is tailored to your business. Idiomatic is a partner that will help you execute the right decisions faster than general text analytics and manual analysis. Everything organized in one place. Transform feedback into data-driven actions, in real time. Learn which issues drive key metrics such as NPS, CSAT, surveys and more. Our hyper-custom approach to your business data will help you gain. Idiomatic transforms all customer feedback into a complete, data driven picture of the customer. This eliminates the guesswork from strategic decisions. Idiomatic provides real-time notifications to alert you about changes in customer experience. Our hyper-custom approach lets you combine your business logic with our AI to get the results that you want. Connect insights from all customer feedback channels.

Global leader in survey software. 20 million questions are answered each day. You can keep your competitive edge by listening to your customers. Customer satisfaction surveys allow you to connect with multiple touchpoints to learn exactly what your customers want, expect, and need. Learn from your employees what is working and what isn't. You can conduct 360 reviews of employee satisfaction or send compliance quizzes. Employee surveys are great for anyone in HR and team leaders. You can tap into the thoughts of the world whenever you want. Market research surveys allow you to gather opinions from existing and potential customers, test concepts, measure brand awareness and more. Join the 98% of Fortune 500 companies that rely on SurveyMonkey People Powered Data.

Netigate's online survey platform for EX and CX allows you to create surveys, distribute them to the right audiences, and measure your metrics and performance over time. With servers in the EU, Netigate is 100% GDPR-compliant. Get actionable insights from customers, employees, and stakeholders in real time. With Netigate you can create your surveys quickly with customisable templates and distribute your surveys at various touch points Link survey data to your own databases via API interface and trigger instant actions e.g. in the event of negative feedback. You can easily share survey reports across your organisation. Specialising in CX and EX feedback, Netigate is the complete solution for companies.

Get insights into the most important touchpoints in the customer journey. Take the necessary actions to improve customer satisfaction. To identify potential bottlenecks and improve customer service, measure every interaction with customers. Measuring the willingness of customers and colleagues to recommend your products or services. Identify the most pressing issues and prioritize your actions. You can measure the ease of your product or service experience. Identify the frictions and make it easy. Customers feel different every step of their journey. It is not enough to get feedback once a month. You can identify the most affected touchpoints easily if you collect feedback after each transaction. You can use text analysis to analyze the open-ended feedback from that touchpoint and discover the reason behind friction.

All-in-One Software for Digital Channel Feedback Mopinion is a digital platform that helps digital enterprises listen, understand and act across all digital touchpoints (website, mobile, and email). Mopinion allows its users to create customisable online feedback form (including various CX metrics like NPS, CES and CSAT) and trigger them based upon rules such as mouse movement and time on page. It also allows for comprehensive visualisation via customisable dashboards, text analysis, and smart labeling. Users can use proactive alerts, role-based views, and connect to PM tools like Trello or Asana to receive feedback and collaborate with other members of your digital team. +Customisable feedback forms +Real-time statistics Integrations with +API +Various CX metrics +Text analytics +Advanced reporting capabilities Mopinion pricing starts at $35 USD/month

* Categorize themes • Visualize the Results • Topic-Level Sentiment Analysis • Powered by Collaborative Artificial Intelligence Caplena, a customer feedback tool, uses augmented intelligence to help CX professionals, market researchers, and consultants uncover deep insights in open-ended text. Caplena's story started when Maurice and Pascal, co-founders of the company, realized that many market research firms that deal with customer feedback have the same problem: Too many open ends, not enough time to analyze them accurately. Caplena was launched in Spring 2018 and has processed over 50 million responses. Caplena also adds 120 projects each week. Caplena is today the text analytics tool of preference for more than 100 companies in over 15 countries. Customers include Joyn, Swisscom, DHL and Coop.

Our AI can analyze and conduct conversations with hundreds or thousands of customers. This will give you the depth of a real interview, but at the scale of an online survey. AI-moderated interviews can replace manual research methods and help you better understand your customers. Create your own AI interviewer. Add moderator instructions and relevant files to your study. Conduct hundreds of interviews simultaneously. Our AI interviewer engages in meaningful conversations with participants and digs deeper to uncover the reasons behind their answers. It effortlessly summarizes transcripts and identifies key themes. It also provides actionable insights that will help you make informed business decisions. Aptitude provides a variety of use cases that help you fully understand your customers. Get qualitative and quantitative feedback about new products. Automated interviews with churned customers will allow you to get feedback immediately.

The Clarabridge Platform combines all VoC data, customer interactions, and feedback into one platform. AI-powered speech analytics and text analytics combine with the best Natural Language Understanding (NLU) in the industry to evaluate the conversations customers and employees have every day via phone calls, chats, private messages, and social media. Clarabridge provides timely answers to your questions about ease of business (Effort), customer loyalty, emotions, root cause for NPS change, high contact volume, churn, and many other topics. Clarabridge insights allow you to make fast decisions, track results, and act quickly. Clarabridge is a partner that provides solutions specifically designed for customer experience. It also has an AI-powered best in class text analytics engine. This allows you to understand every customer interaction and move beyond complexity to clarity. Clarabridge is the only platform that captures what customers say.

Typeform is a versatile data collection tool that allows professionals to create and share beautiful online surveys and forms. Typeform allows users to create contact forms, polls, employee feedback surveys, suggestion boxes, and many other forms. Its beautiful interface allows users to easily customize their forms to capture all the information they need and see every change in real time. The solution offers over 500 integrations, and simple analytics to provide quick insights.

Customer Intelligence is a combination of Business Intelligence and Customer Experience. It reveals the crucial connection between customer's thoughts, feelings, and the metrics that drive business. Explore empowers you to find the answers your company needs to make a difference. You have gathered the thoughts and feelings from your customers through various feedback, survey, and customer support systems. To understand at scale, you can start putting this data into OdinExplore. Explore the feedback of your customers to discover which topics are most important to them. Explore auto-terms and create important topics. Use dictionaries to analyze emotions and sentiment. To highlight and discover the differences between different groups of people, create segments based upon specific demographics, ratings, time periods, or other criteria. Multiple experiments can be used to gain new insights into different customer segments and products.

Customer feedback can be analyzed across all channels, from support tickets to reviews. You can combine customer feedback from reviews, surveys, surveys, support tickets and other channels into one repository. Each piece of feedback will be automatically analyzed for sentiment and topics based on your taxonomy. Real-time insight into customer issues and requests to drive tangible improvements in your CX. All your feedback can be gathered in one place using all your favorite tools. Automatically analyze customer feedback, reviews, and support tickets. Prodsight automatically scans all your conversations and identifies the most important topics you should be following. Our AI suggests topics like cancellations, technical issues, and pricing complaints. You can create your own topics to track specific elements and features of your platform. To identify the root causes of issues, drill-down into sub-topics.

Kapiche is an analytics and insights product that makes sense of customer feedback data. It empowers you to make better decisions and positively impact your bottom line. Combine multiple data sources to quickly analyze 1000s of customer feedback responses. No setup, no manual coding, no code frames. Discover insights in minutes and not weeks. You can have complete confidence in your analysis. Answer business questions quickly with deep, actionable insights from all customer data sources. It takes only minutes, not weeks. Your insights analysts will provide insight to help ensure buy-in for your CX programs throughout the organization and drive customer-centric, impactful change. It is impossible to make the most effective business decisions using only quantitative customer information. The best insights come from combining qualitative and quantitative data at every stage of the customer journey.

Repustate is an AI-powered semantic search, sentiment analytics and text analysis platform that provides world-class AI-powered data mining for organizations worldwide. It allows businesses to analyze terabytes and uncover valuable, actionable business insights. Repustate offers continuous deep dives into complex, integrated data across all industries, from our respected clients in the Healthcare sector to leaders in Education, Banking, Governance. Our solution drives sentiment analysis, text analytics, Voice of Customer (VOC), video content analysis (VCA), across platforms. It covers the multitude of acronyms, emojis, and slangs that supersede formal language in social media. It doesn't matter if you have data from Youtube, IGTV or Facebook, Twitter, TikTok or your own customer reviews forums, employee surveys or EHRs. You can pinpoint the most important aspects of your business.

trustMinder, a cloud-based Voice of the Customer platform, is used to measure customer experience in brands and state agencies. Trust is an essential aspect of customer experience. Customers will abandon your business if they don't trust you. TrustMinder will help you maintain that trust and monitor the customer experience 24x7. TrustMinder uses state-of-the-art methods to collect feedback and interpret it into valuable customer insights. You can capture feedback from any channel and convert it into actionable insights. You can quickly see the 'why' behind any CX score using real-time text analytics or machine learning. Create dynamic, insightful reports that clearly show CX metrics and other operational data. Identify customer problems in real time and close the loop.

Our Smileys collect genuine feedback from customers to help you improve customer experience, drive efficiency, growth and profit. Happy customers are more likely to buy! Capture emotions now and again. Improve customer experience is a continuous cycle that involves gathering reliable feedback and then taking action. Real-time customer insights can transform your business. We are happy to discuss the Smiley feedback solution with you and help you determine how it can be tailored to your business. HappyOrNot improves customer experience, identifies problems and suggests solutions. Let the feedback flow and share it with the entire organization to inspire service excellence. It's one thing that works. Our Success Services provide the best practices and tools to transform your company. An analytics tool that works well is fun and accurate. It also provides real-time insights and predictions.

Watson Natural Language Understanding, a cloud native product, uses deep learning to extract metadata such as entities, keywords and categories, sentiments, emotions, relations, and syntax. Text analysis can be used to uncover the topics in your data. It extracts keywords, concepts and categories. Unstructured data can be analyzed in more than 13 languages. Machine learning models for text mining are available that can be used outside-of-the box to provide high accuracy across your content. Watson Natural Language Understanding can be deployed behind your firewall or on any other cloud. Watson Knowledge Studio allows you to train Watson to understand your business language and extract custom insights. You can keep control of your data and have the assurance that it is safe and secure. IBM will not store or collect your data. Our advanced natural language processing service (NLP), gives developers the tools to extract valuable insights from unstructured information.

While businesses know that experience is a competitive advantage, many aren't moving the needle. Revenue goes down, while customer scores go up. Why? Old, inefficient techniques such as monitoring apps and feedback collection can distract you from the important things. InMoment was created to change this. InMoment is introducing the Experience Improvement (XI), a movement that will transform the way your company approaches business initiatives. Businesses can use a unique combination of technology and human expertise to create profitable and effective programs that improve customer, employee and business experiences. Experiences are personal and emotional. They can be dynamic. It's the hardest part of your success. Find and prioritize the most important, emotional moments that will connect you with your most valuable customers and help you grow them.

These responsive questionnaires are designed to deliver a personalized experience on desktop and mobile. Unstructured survey text provides customers with powerful feedback. Text Analysis Tool uses Artificial Intelligence to automatically analyze these feedbacks. This allows you to understand the most important points of the journey. Automated customer journey alerts via email or SMS will help you engage customers, employees, and managers and increase customer response times. Close the Loop Chat allows you to respond to customer satisfaction survey responses in real time. This feature allows the company and customer to interact through a chat on the platform. The customer also receives feedback via email as well as in a conversation.

Real-time alerts allow you to respond to customer feedback and close that loop efficiently. You can see what customers say with data analysis, visualizations and taxonomies that are tailored to your company. To create champion employees who thrive on customer satisfaction, collect, analyze, and respond to internal feedback. With proactive communications, you can create a seamless delivery system. Reduce call center volume and foster a culture that cares about customers. Digital-first approaches can reduce operational costs. Easy capture multi-channel feedback at any stage of the customer journey. With listening posts, you can reduce cart abandonment and hear from the'silent shoppers'. Real-time feedback can help you prevent churn and improve your service. Tenant needs can be addressed faster and complaints volume and complexity reduced. Reduce inbound calls while keeping customers informed through proactive communications.

Our online survey tool is free and easy to use. Our survey tool allows you to create unlimited surveys with unlimited questions. You can also add logos and customize your survey theme to match your brand. Multiple collectors can be used to collect responses to your survey. Send a link to your survey via email, Facebook, Twitter, or your blog. You can embed the survey directly on your website. Survey analysis is made easy with a full suite of reporting features, including real-time summary and pivot tables, segmentation tools and trend analysis. Export your survey data as Excel, CSV or text. Inqwise is an online survey tool that makes it easy for you to create surveys online. You can use Inqwise to create advanced surveys or collect customer feedback. Inqwise can help create online surveys to collect data and analyze it.

All your open-ended customer feedback is converted into actionable information by Etuma text analysis service. You receive a lot of open-text feedback comments via multiple channels. It is difficult to turn them into actionable insights in a timely fashion. Manually reading and categorizing comments is expensive, slow, and inconsistent. Although keyword analysis is statistically meaningful and actionable, it's slow and expensive. Because feedback from different channels and processes is not aggregated, valuable information can be lost in organizational silos that can only be accessed by those who have it.

Keep your team close to your customers by empowering them. Creating something people want by empowering teams. You spend hours on the phone with customers and make the most of every minute. Never miss a follow-up. Track speaker and sentiments to improve your pitch. Automated feedback extraction to spot trends in calls. Upload call scripts for answers to important questions. Share and rewatch important parts of an interview. Share feedback on products directly from the voice and perspective of the customer. Clarity will enrich Linear tickets with context from customers. Send notes and highlights via Slack to your team after each call to keep them in sync. Clarity extracts requests, pains, and more. Close the loop by tracking every piece of customer feedback. The feedback is aggregated to create trends, so you can identify opportunities. Conversations are aggregated into trends, so you can spot opportunities.

CustomerSure makes every piece of data actionable. You can flag urgent issues immediately, respond to customers directly, and share customer feedback with other teams to improve their performance. CustomerSure allows you to create customer feedback surveys that get at the heart of the problems your brand faces. It draws out the most crucial insights from customers and helps you focus on the important things. Our reporting tools make it easy to prove the impact of your customer satisfaction project. You can quickly segment your data to see trends in key metrics such as NPS, CSAT, Customer Effort, or compare individual performance between departments, regions, or sites. CustomerSure was founded and managed by customer feedback specialists. Our customer feedback software is built on real-world experience with customer experience projects in a variety of industries.

Syncly's AI feedback analysis instantly categorizes and reveals negative signals hidden in feedback. Centralize your feedback, and take proactive action based on real time insights to elevate your 5-star customer experience. Use automated tagging to confidently categorize even in the face of an overwhelming influx customer feedback. Our AI model allows you to identify real issues that might not be as high as a CSAT. Identify real-time critical issues and explore top revenue influencing issues, as well as sudden peaks and drops. Use our analysis to quickly assess the top 10 negative reactions. Check out the top topics to empower your team and focus on what matters. Instantly visualize customer trends using charts. Detect anomalies and share them instantly to align organizations. Use a full-view dashboard to gain insights and make decisions for a consistent five star experience.

It is now possible to understand the wants and needs of consumers in great detail. Too often, teams create products and experiences based on best guesses, outdated insights, and legacy consumer behavior. This leads to business risk, as dissatisfied clients churn and innovation stagnates. Growth & innovation also grind to a stop. Any product or service that does not meet the rapidly changing needs of consumers is discarded. Real-time feedback from 120+ sources and integrations feeds into one platform to provide you with an overall view of the customer experience. Prioritize your roadmap confidently, based on the wants and needs of consumers. Transform the customer experience into loyalty and reduce churn. Re-shape your campaigns in response to real-time feedback from consumers.

MonkeyLearn makes it easy to clean, label, and visualize customer feedback all in one place. Powered by cutting-edge Artificial Intelligence. All-in-one text analytics and data visualization studio. You can instantly gain insights by running an analysis of your data. You can either use pre-made machine learning models or create and train your own. Our templates are tailored to different business scenarios, and come with pre-made text analysis models. Identify the most important topics and interests for your target markets. Based on accurate analysis of customer sentiments and opinions, you can develop demand generation and sales strategies. You can slice and dice your survey responses according to requests, intent, or sentiment. You can see more than what the survey intended.

Capture, analyze, and take action Voice of Customer Easyrewardz Collecta helps you build real customer relationships and create a customer-driven company. Listen to what customers have to say about you brand and learn what it takes to create memorable experiences. 1. Capture VoC in real-time Every customer experience can be a chance to improve your brand experience. You can deliver the best customer experience by asking them for feedback using our multi-channel templates that include feedback, polls, and product/service review. 2. Ask the right questions to capture context Ask your customers relevant questions to understand how they view your brand. You can customize questions to suit customer segments or customer journeys and reward customers who share their feedback. Create dynamic questionnaires based on customer affinity and customer segment. 3. Get actionable customer insights You can analyze the feedback of your customers through real-time dashboards and detailed reports that include actionable take-aways.

Copilot is a tool for product-led growth companies that collects, analyzes, and drives user insights at scale. In seconds, you can set up feedback infrastructure. Create a feedback experience that encourages users sharing more. Monterey can be integrated into your daily routine. All feedback can be consolidated, so your product and engineering teams don't have to spend endless time tagging and categorizing feedback. This will allow them to spend more time with users and ask engaging questions. Stop looking for hidden gems within customer feedback. You can quickly make sense of large amounts of data. Give product, support, or user research teams a powerful kaleidoscope that zooms in and out on the data points that are important.

Digsite's agile insights technology allows teams to quickly learn from consumers and iterate. In just 24 hours, you can recruit and launch a Digsite Sprint group. Answer "Why" questions, take photos and videos of your experiences, and iterate on the ideas you have. Digsite's interactive SmartDashboard makes reporting on your research quick and easy. Our automated text analytics and natural language processing will help you identify and feature key qualitative findings. You can also download your editable report directly into PowerPoint. It's easy to find your target audience with us. You can access our pre-qualified participants, microtarget your audience using our SocialFind recruitment, or create your own customer list. The platform has been built with research expertise. You can customize our discussion guide templates to meet your specific needs. You have the option of full-service and guided support.

LucidVueCX analyzes all customer interactions, including voice calls, social media posts and online reviews. This is done across digital and live agent channels. Business executives can gain a 360-degree view and insight into their customer base by tapping into deeper conversations. This gives them the opportunity to monitor, analyze, and ultimately impact customer conversations in order to improve productivity, risk protection, media efficiency, and media efficiency. Every contact with a customer generates revenue-generating ideas and feedback. Many of this valuable feedback is overlooked or lost in siloed KPIs and dispositions. LucidVueCX linguistic modeling automatically analyzes new input, patterns and critical keywords from customer conversations. This gives deeper meaning to help shape CX transformation efforts. Automated real time discovery of target keywords, critical comments and other information from client interactions can be used as indicators to detect changes in buyer sentiment.

Automatically gather, consolidate and categorize feedback from customers to prioritize product development. A typical tech company deals with more than 50 customer segments. We categorize feedback, identify distinct cohorts and measure the potential impact on business metrics. Find out what your customers want before they leave. Never wait again for a response from your CS team. Focus on the feedback that matters and ignore those that are just noise. Conversational data is changing the way companies measure their impact. Discover truly important insights and let go of missed opportunities. Our AI will analyze every conversation to identify not only the low-hanging fruits, but also the correct ones. Build what drives customers to buy, and then what keeps them. Keep your stakeholders informed about why you are cutting them out.

NLP can help you discover bugs and UX issues in your customer feedback, receive instant Slack notifications for any feedback topic and analyze 65+ feedback sources. Instant detection of bugs in customer feedback. Anecdote tracks all customer feedback, from App Store reviews to Support messages. We are on the lookout to hear any mention of bugs. Our proprietary natural-language processing engine provides the most accurate clusters based on your customer feedback. This is supported by secure processing on-premise to guarantee the security of customer data. Activate real-time notifications of key customer feedback insights, anecdotes and team emails. Set the frequency and search terms. Our search tool will sift through all of your customer feedback from support to reviews to find what you are looking for. Perfect for product research or validating hypotheses.

Customer feedback can help you optimize your digital channels. To improve customer experience, collect real-time feedback from all your digital channels. Digital customer feedback can help you understand the "why" behind data. Ask your customers the right questions at the right time in their customer journey to help them make informed decisions. Get real-time feedback from your users to improve your website. Eliminate assumptions to get the real insight you need from your website visitors. You can improve your website's conversion rate by knowing what works and what doesn't. Get in-app feedback to help improve your mobile app experience. You can integrate feedback seamlessly into your app to target users at a particular moment in their user journey. Find out what you can do to earn 5-star app store ratings. Get data that goes far beyond click-through and open rates. Learn what users think about the content you send and use their feedback for improvement.

You can capture feedback in seconds, plan future roadmaps and share product updates all within a user-friendly, affordable platform. High-growth teams can use a seamless feedback management process. Your entire team can create a unified feedback collection system that captures all customer insights. Stories in UserVitals contain feedback and insights from various platforms. Get a better understanding of your users, evaluate feature requests, then tailor your solutions accordingly. A road mapping tool helps you organize, visualize, and track the progress of a project in real-time. This will improve alignment and transparency within your team. Filter and group users to analyze cohort numbers. Inform your customers about any product changes based on customer feedback. Your team is making great product improvements. Your customers should be able to see them. Introduce custom widgets and changelogs. Participate in every stage of product improvement.

Cause-and-effect insights can be a powerful tool when it comes to creating positive experiences. Business decision-making can become a guessing match without knowing which actions will produce real benefits. It is a waste of time and resources to rely on simple correlations or incomplete data. Verint Predictive Modeling can help. This innovative suite can deliver a 360 degree view of customer and employees experiences by measuring them at a variety touchpoints, and predicting how to improve them. With this information, you can make more informed decisions and improve your revenue, loyalty, retention and competitive advantage.

You can start a live conversation with hundreds at once. AI uses AI to analyze and organize the responses. This allows you to understand what your audience is saying in real time. With faster and richer insights, you can make confident business decisions. You can reduce risk and make better business decisions by gaining quick, actionable insights. This will also reduce bias and allow you to incorporate the customer voice into the innovation process. This will enable you to make three times more research-driven decisions. Instead of doing follow-up surveys or focus groups, you can share insights in live, flexible conversations that can be held with up to 1000 people. You can save more than 50+ hours by not having to do follow-up surveys and focus groups. This allows you to spend your time telling stories and crafting narratives from data. Remesh is used by customers in many industries to help them better understand their audience and make better products, companies, or governments.

Centriam allows you to quickly and economically go from raw data to insight and action, allowing you to reduce churn as well as take advantage of upsell opportunities. Data and customer behavior will decide when and how feedback should be collected. Centriam allows you to create highly targeted, personalized feedback collection campaigns that are triggered by specific customer actions. To fully understand customer pain points, link feedback to customer profile data. Keep the loop closed where it is most important. Based on customer feedback and customer insights, design targeted follow-up communications. Your customers expect you to quickly address their problems. Connect Centriam with disparate systems to create feedback triggers based upon customer actions and insights. Follow-up rules can be created based on customer feedback, text analysis, and customer profile. Prioritize which customers you want to follow up with.

Track clicks and mouse movements to improve your digital customer service. Track dynamic elements like pop-ups, hidden items, drop down menus, etc., instead of static heatmaps. Our interactive heatmaps will help you to understand the UX complexity of mega-menus and reduce user frustration. Never miss a click, scroll or hover. Identify key elements that grab users' attention. Measure sentiment across pages and target groups. Connect quantitative and qualitative insights. Get real-time feedback and collect and analyze your NPS scores. View session recordings of low feedback scores to see why users are unhappy. You can get insights into every user action. Use dynamic and interactive heatmaps on your website to determine where users are leaving. Increase conversion rates, fix problems, and segment optimise for better growth.

The Voice of Customer engine is a tool that drives company-wide action. This tool was created for CX leaders who are focused on measurable impact, not survey results. An Early Warning System. Act now while it is still relevant. Data can be used to identify customers, cases, and themes that need your attention. Identify the problems before they become problems. Stop chasing lagging indicators. Move beyond anecdotes and evidence. All customers are eligible to provide feedback, not just those who responded to your survey. You can support priorities with data by using executive and cross-functional reporting. You can choose between always-on and quarterly VoC across any combination of channels. Automated theme detection and impact assessment. Translate qualitative comments into quantitative proof points. Identify repeatable wins and areas for improvement. Plan for resourcing, improve operations, and support peers with hard data. Reduce reporting overhead so that you can focus on customers.

You can use the platform to collect feedback and a variety of tools to enhance that feedback and deliver better customer experiences. A suite of tools can be used to help you improve your brand reputation and listen to and communicate with customers on all the major social media platforms. Automation and sophisticated integrations make it easier to contact your customers. Customer loyalty and retention are key factors in determining ROI. Greater understanding of feedback leads to improved operational efficiency and better CX delivery. You can capture and analyze customer feedback from any channel at any moment. Use your feedback to gain actionable insights that will help you improve your bottom line. Your teams can turn unhappy customers into your greatest fans by giving them the power to empower them. With robust analysis and the use of all customer feedback and sentiment, you can find out what your customers think about your brand.

In minutes, you can get survey responses from all over the globe. SurveyMonkey Audience makes it easy to find the right respondents for market research. A quick poll? Do you need to do more market research? SurveyMonkey Audience allows you to survey your target market. To ensure you reach the right people, add screening questions to your survey. You can also choose the demographics that are most important to you: gender, age, job function, location, and many more. You can use our survey templates to create your own or use them to track market trends, understand consumer behaviour, and measure brand health. Get real-time results by collecting feedback. Our analysis tools, including filters, custom reporting, and cross-tabbing, will help you gain insights that will lead to better decisions. Select respondents from our panel or tap into panels of our partners who have the highest standards.

Get better product decisions by coordinating the voices of your customers. Birdie allows product-related employees to centralize and categorize feedback from multiple sources in one place. With the help of AI, they can also gain insights. Our platform helps product-centric companies better understand their customers at scale in order to develop product strategies that increase acquisition, conversion, retention, and profit. Our SaaS platform combines cutting-edge AI technology with human expertise. This gives product teams a superpower: listening to millions upon millions of customer feedback, prioritizing key features, optimizing product positioning, identifying emerging trends, and monitoring competitors. Based on customer feedback, you can make better product decisions and prioritize your roadmap. Using the words of your customers, refine product positioning and create key messages that resonate with your audience. Spend your time talking to customers and less time analyzing data.

SentiSum uses machine-learning to tag and categorize customer contact channels with unmatched accuracy and granularity. Our customizable insights dashboard makes it easy to make your customer's voice actionable and easily accessible. SentiSum is built using machine-learning-based NLP. It is designed to accurately tag and understand customer contacts. SentiSum tags can be trusted to support strategic change in your business. Get actionable, granular insight from customer conversations. Based on the topic and sentiment of customer conversations, prioritize tickets. Understanding the topic and sentiment of 100% CSAT & NPS surveys. Automated conversion of angry reviews and social comments into tickets SentiSum allows you to tag your tickets accurately and provides easy-to-access insights. With SentiSum, you can back up new projects with quantitative data and feel confident that they will have a significant impact on customers. Automate tagging and simplify contact reporting

SmileBack®, the only customer feedback system specifically designed for MSPs, focuses exclusively on customer satisfaction. Instant feedback allows you to save time, optimize your service, and improve the client experience. A customer feedback system based on Net Promoter Score (NPS) and Customer Satisfaction (CSAT), allows you to understand how your customers feel about your services. You can use quantitative and qualitative customer insights to improve your operations, retain customers, and expand your business' reach. To improve service quality and operational efficiency, collect and analyze survey responses. Service gaps can be addressed quickly by identifying customer wins and pain points. Integrate seamlessly into your existing system to automate repetitive tasks. SmileBack®, which we make easy to integrate into your daily workflows, is easier to use and more likely to succeed.