Etuma Reviews

Etuma Description

All your open-ended customer feedback is converted into actionable information by Etuma text analysis service. You receive a lot of open-text feedback comments via multiple channels. It is difficult to turn them into actionable insights in a timely fashion. Manually reading and categorizing comments is expensive, slow, and inconsistent. Although keyword analysis is statistically meaningful and actionable, it's slow and expensive. Because feedback from different channels and processes is not aggregated, valuable information can be lost in organizational silos that can only be accessed by those who have it.