Lightspeed Retail Reviews

Summary: We are very happy overall that we moved forward back in November with Lightspeed. No regrets and very happy we made the switch. Thank you

Positive: Very user friendly for our staff, we have some "older" staff that are not very computer knowledgeable and they were able to learn the workflow very easily, and our younger staff love it because its like using their phone. We have recommended Lightspeed restaurant to other restaurant operators. Reporting is great, back office can be accessed from a tablet our phone to make changes and see reports on the fly.

Negative: Would like to see more integration with other platform for online gift card sales, also would like to see a few different hourly reporting functions.

Summary: I am with this product from past 7 years and i am happy like any thing. This is the finest investment done.

Positive: You got to know what are you doing in your business and this product lets you know your capacity to perform at your best. This is so reliable in fully busy hours that it become unbeatable in speed.

Negative: Payment integration is still pending. Still need to update on payment part but is still better than many out there.

Summary: We're FootWorks Running, a small locally owned running specialty store in Miami, FL. We switched to Lightspeed about 3 years ago. We looked into RICS and LS and chose LS. We're very happy with the platform and their support staff. I also recommend using Lightspeed Payments. We just switched from Cayan Genius/TSYS/First Data. Our credit card processing is much better now, integrated, and we're not calling 3 different companies for help.

Positive: Easy to use. Most of the staff can figure things out intuitively.
Great support staff. Easy to reach via phone or chat.

Negative: Can't return an item and mark as defective so it is not added back into inventory. This means the item shows in stock until our inventory manager is able to create a vendor return to remove it from inventory.

Summary: I'm able to keep on data, information, and guest loyalty with Lightspeed. Other system if you decide to leave. They make you either wait for your information or must pay extra for your own data. In today's world, information is everything. I'm very satisfied with Lightspeed for my shop.

Positive: Lightspeed is easy to use and easy setup. It a very cost-effective system as I looked at multiple system. They have added on options that help with online order (which I have not activated yet, but I plan to). I'm in the customer service business and having the ability to call George has been a great asset when starting a business. He's made all the difference in the world having Lightspeed.

Negative: I would like to be able to customize live reports. Ex. compare hour by hour from last week to this week. Or be able to compare trends from week to week on sale and customer volume.

Summary: We use the restaurant POS and it's always met our needs. The iPad solution is mobile, we use it for our catered events, as well as our brick and mortar locations.
They invest heavily in product improvement and have even added features that we personally requested.
Cloud reporting is a must and their solution is functional and easy to use. We can monitor real time sales from multiple locations at once.
Highly recommend!!

Positive: Ease of use. Quality software. Cloud based.
Easy to install and use the iPad based service right out of the box.

Negative: Hit or miss with tech support wait times, but overall knowledgeable staff.

Summary: My experience has been excellent from day one. There were glitches to be worked out, and I was on a learning curve, but every customer service person that I have spoken to has been helpful and patient.

Positive: Lightspeed is very easy to use, which was an important factor when I chose it many years ago. I appreciate that it's cloud based, and I can access my dashboard from any device, and updates happen seamlessly.

Negative: Lightspeed no longer interfaces directly with the website platform that I use. This was not the case when I originally signed up, and now, several years later, I do indeed need to use a gateway between the two. I know Lightspeed offers their own platform, and I prefer to stay with my original.

Summary: We have been with Lightspeed for 3 months now and we love it! POS super easy and friendly to use. Also, their customer service is amazing, always here to help! 100% recommended!!!!

Positive: Amazing customer service.
Support 24/7.
POS super easy and friendly to use.
Super easy to make changes.

Negative: I can't think of cons for this POS system, its amazing.

Summary: We have thoroughly enjoyed this product and continuously learning how to strive for more by utilizing every component.

Positive: We have been using Lightspeed for 2+ years now and absolutely love it! We are able to utilize many of their components to assist us not only in the basics (inventory, sales) but analytics and E-Comm. LS staff are very knowledgeable, friendly and quick to respond to our needs.

Negative: We really don't have anything that we didn't like. If we saw a need for a quicker process, we submit our idea.

Summary: The customer service is top-notch and their technical support team rocks.

Positive: I can't say enough about their support. Any questions I have are immediately taken care of. Their technical support team is knowledgeable, professional, and courteous.

Negative: We don't have anything negative to say about Lightspeed.

Summary: Great product and service. Been using them for years and will never change providers. Thank you Lightspeed staff.

Positive: Great product and service. Been using them for years and will never change providers. Everything is awesome.

Negative: Nothing. Great product and service. Been using them for years and will never change providers.

Summary: We are really happy with Lightspeed. We love the ease of use and the fact that we can check in on our inventory at any time and remotely.

Positive: Lightspeed has taken our business to the next level. We are able to process orders faster, keep better control over inventory and manage staff hours with ease.

I highly recommend Lightspeed for any retail business!

Negative: If I had to choose something I would say that it would be great if you could use a keyboard and a scanner at the same time.

Summary: Overall I would recommend this software to anyone, It has been a complete game changer since switching from Windward System 5. Support is always a phone call away too, which is very helpful for myself & staff if we ever have any questions.

Positive: EVERYTHING.
User friendly, a runnable report for everything, cloud based, accessible from anywhere. You can easily check inventory anytime, anywhere. Switch between stores and locations with ease. Check daily sales sorted by brand, item etc. Myself and all of my employee's love Lightspeed, it's just been such a huge help in keeping my business running smoothly.

Negative: I don't have any Cons about Lightspeed. It's worked perfect for us.

Summary: We are a 110+ year old company that had to move on from hand written receipts and the pain of inventory. With Lightspeed, receipts and sales transactions are completed in sections and inventory is a simple print away. We are selling products online and Lightspeed has made it simple to do so. Highly recommended!

Positive: Easy set-up, both technology and software. Simple, clean interfaces that anyone with any technology experience can easily navigate. Products were online within a short time of entering them in to the system. Customer service and support are excellent!

Negative: A few printing glitches at first but that has since been corrected by their great team!

Summary: Easy to use, excellent 'help' section, customer service is top notch. Inventory and sales tracking have been helpful in placing orders and finding margin for items sold.

Positive: Easy to use, all staff were able to pick it up very quickly (ages 18-65). Love the inventory and sales tracking abilities.

Negative: Limited options for payment processing, inventory items can't go negative, stock is automatically added.

Summary: Spectacular. Highly recommended. For us, it has served us well and we are pleased. We are excited to continue working with Lightspeed as they continue to innovate.

Positive: - ease of use
- customizability
- back office simplicity
- great helpful customer service team
- happy staff

Negative: - not perfect
- speed of some software upgrades
- simplicity of online site at this time