Lightspeed Retail Reviews

Summary: If you’re considering Lightspeed, please read this before signing up.

We used Lightspeed for many years, and I can honestly say it was one of the most frustrating and disappointing vendor relationships we’ve had. I held off on sharing this publicly until after we switched POS systems, because I genuinely worried they might try to make the transition harder. And based on how they operate, that concern didn’t feel paranoid.

Lightspeed made major errors on our tax forms two years in a row. We’re talking critical 1099 mistakes that could’ve caused serious issues if we hadn’t caught them ourselves. This issue, which we were told many times is so easily fixed, took 3 months to fix, causing a whole lot of stress in our business & personal lives. On top of that, their customer support was virtually nonexistent most of the time, inconsistent, slow to respond, and rarely helpful. Anytime we needed real answers, we were ghosted by not only their support team, but our actual account managers. It felt like we were stranded on issues, big and small.

What’s worse, when we first signed up, they were offering $250 Amazon gift cards in exchange for positive reviews. So if you’re wondering why their ratings seem suspiciously high in some places… that might be part of it.

We stayed longer than we should have because switching POS systems felt overwhelming. But making the leap was 100% worth it. Our new system is easier for staff, more transparent on the backend, and supported by a team that actually communicates and follows through.

If you’re unhappy with Lightspeed, trust me, you’re not stuck. There’s better out there, and you’ll wish you switched sooner.

Positive: App interface is aesthetically pleasing, reporting was descent. Backend was decently easy to navigate

Negative: Customer support was the worst. The absolute worst account managers. Never could get answers when we needed them. Constant tax form mistakes that have costed us loads of money to fix with IRS & CPA. Slow & outdated. You can tell that it’s made by someone who has never actually worked in a restaurant.

Summary: My overall experience is this, AFTER you go through the migraine of setting this up it works great... until you need to change something or ask for help. the system works and is easy to train people on its simply the company that owns the software that is horrible and has no idea what customer service is.

Positive: The sale Screen and the Reporting is nice and thats about all I have to say about this system's "pros".

Negative: Customer Service has no idea how their software works and every time I message in the chatbox, call in, or email in I will always get different answers and some people will say we don't do that and some people will say "yes we do that" and then close you service ticket the next day. Pricing went up for both the plan and our CC rates after only 8 months even though we were told they would not hike up rates. decent software but a TERRIBLE team. also your "account manager" is a glorified salesman who does not actually help you with anything, I wanted to change my plan options around and I was told to just do it on the website.

Upon entering this review I noticed that ALL the positive reviews are from prior to 2023.