Cumulus Retail Reviews

Summary: It was a very positive experience working with Stephanie and the rest of the on boarding team. They made sure I knew how the system worked and how to use all the features before going live.

Positive: The on boarding experience was great. Stephanie Wolfe did an amazing job answering questions and responded quickly to any issues I was having.

Negative: It would be nice if there was a better way for searching for items, customers, and vendors. Some sort of drop down menu when you start typing would be nice.

Summary: Overall, the product helps us keep track of our inventory effectively and efficiently, while also speeding our checkout process for customers.

Positive: Learning how to navigate the system was easy. After one training session per topic with Stephanie or support, I was able to navigate the back office and POS with ease. All of our cashiers were able to learn the system quickly and love how fast it made the check out process.

Negative: Occasionally when customers are checking out, the system will fail to save a receipt. We also have issues of the system kicking us out of the back office while trying to add new inventory. This can be a bit time consuming, having to clear the cache, log back in and then retype the information that did not save.

Summary: Great product with GREAT employees (see name above). Was able to ask simple questions and get a good answer,

Positive: Great training by Stephanie. She was able to answer all my questions and work with my crazy schedule. Stephanie always made sure i fully comprehended the area we were working on and set me up for success.

Negative: No cons for the system. Super easy once you play with the system and get an understanding.

Summary: I am very pleased with the service and assistance i was provided during the on boarding process. Everyone i worked with was extremely helpful and made sure our needs were met! I certainly recommend them to everyone!

Positive: The Celerant team had great customer service.
Everyone was very knowledgeable and Helpful which made the process much easier.

Negative: I cannot think of anything that i would consider a con.

Summary: Overall I am happy, but occasionally hit snags that require assistance from the vender. Not all the features we had in our prior system are part of the default setup. I think we could have found more pitfalls up front if we had a trial period.

Positive: The system is much more detailed than our prior system. It allows us to track inventory and sales in very useful ways.

Negative: It takes more setup and some of the deeper functions are not as easy to navigate.

Summary: Stephanie is and has been very helpful to work with throughout our transition of our new POS and e-commerce system. She has been a pleasure to work with and always very quick to respond and answer phone calls.

Positive: Stephanie is and has been very helpful to work with throughout our transition of our new POS and e-commerce system. She has been a pleasure to work with and always very quick to respond and answer phone calls.

Negative: We had no issues or problems with the transition!

Summary: Overall I am satisfied with the product. I like the fact that I can give my manager a call or email and she will actually get back to me.

Positive: The customer support is great. I have Nekie as my account manager and she has been helping me throughout the entire process. I dealt with Sheena in customer support. Sheena has gotten me the results I was looking for with just one phone call. I like that Nekie and honest with me, if there is something that she does not know, she will tell me that she does not know. The great thing is she will get me the answers I am looking for in a timely manner.

Negative: I would like to see the monthly fee to be less, but the product is a great product.

Summary: While the set-up is lengthy, the platform is well worth it. This is a system that will do everything you need and Stephanie did a great job walking us through. Glock Masters will be a better shop because of the Celerant platform.

Positive: Do it all platform.
Premiere training.
One stop shop.
Nearly unlimited options.
Easy navigation.
Firearm friendly.

Negative: Plenty of set-up that requires an initial time investment.

Summary: Great software for my POS.

Positive: I like the way the software POS handles. It's very interactive. Stephanie was an amazing trainer, and helped whenever I was in need.

Negative: Hardware config. Hardware was hard to get calibrated to the software.

Summary: A+ I have been very pleased with Celerant POS. I looked at a few other POS systems before making the swap and Celerant was the best choice for my business.

Positive: Stephanie went about and beyond on helping me get everything set up and trained me until I was comfortable enough, then when I had a question she was literally a phone call away.

Negative: The only downside I can think of would be if you have slow internet.... as it is web based. I have fast internet so it was not a issue for me.

Summary: I had a great experience from start to finish and I've enjoyed the new organization of my business.

Positive: The software is very user friendly. Easily navigated by any level user. My questions were answered immediately during the day or the very first thing in the morning next day. There was continuous support and follow up from everyone I worked with. Great staff!!! Stephanie and Fatima were great to work with.

Negative: No cons as of yet, but Ive only used the system for 2 months.

Summary: I wanted to take a moment to express my sincere appreciation and provide a glowing review of the onboard training I recently received from Stephanie at Cumulus. Her expertise and guidance throughout the POS and Back Office training have been nothing short of exceptional.

Positive: Stephanies depth of knowledge and ability to communicate complex concepts in a clear and concise manner made the training process incredibly smooth and enjoyable.

Negative: In person training for me is alway best however I have no cons to share

Summary: Experience was wonderful! Scheduled live training is what I needed since computers aren't really my forte.

Positive: Jared and crew did a great job with our store transition to Celerant! Training went very well and all questions/issues were resolved quickly. After using Quick Books POS for many years, we have found Celerant be much easier to navigate with the firearms industry. It's hard to give a 5 star review in general, but this company earned it. Thanks to all of you!

Negative: A little more in depth training for layaways. Didn't take us long to figure it out. Could have called Jared but we took on the challenge ourselves.

Summary: I have had to start from scratch when it comes to Celerant, and I must admit, it has been a large change from what we have now. We still have a long way to go, and until all the applications of the system are used on a daily basis, I will need to continue to ask for Celerant support, for which Im not worried about getting. Every employee, Quinn being the one of the best, has gone above and beyond to make this transition easy and set up correctly.

Positive: Quinn has gone above and beyond for our transition into a new system. Not only has he been thorough, but went back over things we needed more work on as the transition took place. Not only would I recommend him, I would consider this the easiest POS transitions I've ever been through.

Negative: I wouldn't say any bad things about the system so far, nor the quality of service. I would like to see a slight easier setup for the back office applications showing where things are located and what they do.

Summary: Overall the integration process has been seamless. Having a full time job and opening a business has been challenging, but the team made the process easy.

Positive: Stephanie has been amazing throughout the rollout process. With any new software l, there are always issues, but her responsiveness and schedule flexibility has made the process very clean.

Negative: Everything was smooth, no issues at all. The whole team made everything easy.