Lightspeed Retail Reviews

Summary: Coming from our previous POS, which wasn't cloud based or as dynamic as Lightspeed, we didn't have anywhere near the capabilities we have now. Super happy to use Lightspeed every day and take advantage of this simple, but robust software experience.

Positive: Customer service is A1.
System is fast, responsive, dynamic, and cloud based.
Easy to use reporting software.

Negative: Early on, our payments processor was sometimes failing and we'd lose access for a few hours at a time. That issue seems to have been corrected.

Summary: We went through all the growing pains with Lightspeed being one of the early adopters. Through that time they always offered great support and the promise of great things to come if we stuck with them. It was always a great system for its time that was very affordable with no huge up-front costs. Today Lightspeed fits all our needs as both a brick n mortar POS as well as our ecommerce provider. Making changes on the ecommerce side is easy for us to manage on our own. Reports and accounting functions are easy and informative. Even after 15 years being with Lightspeed I'd still make the same choice over and over again.

Bill

Positive: First Cloud based system in our industry.
Lots of app plug-ins for customized functionality.
Linked with our vendors for easy order imports.
Affordable.
Good support.
No huge up front POS costs.

Negative: It took a while for ecommerce to get up to speed.
In the early days we went a while before getting some functionality we wanted, but those days are in our past.
When internet goes out you lose your POS functionality, so having a backup system is good.

Summary: Lightspeed has been a key to our success as a small business. I can't imagine doing my job without it. Some software start out with good customer care but after you are on board it goes down hill. Not so with Lightspeed! They have been 100% from day 1

Positive: Lightspeed is very intuitive, so much so anyone can use it. From on-boarding to the actual using of the product it is simple and straightforward. They have a very extensive help section that guides you through any situation, and if you can't figure it out there their customer service is point on. Moving to the cloud has been amazing, I love the ability to be able to access my store information at anytime anywhere.

Negative: I have a hard time finding anything I don't like about Lightspeed. I thinking the reporting is the area I struggle with the most, only because I don't use it as often for the more detailed reporting. The day to day again is very easy to use and understand.

Summary: Awesome. The rare call to their support is answered or returned within an hour. The issue has always been user error and they have walked me through the fix . The stability of the system is amazing. Yes it has went down a couple of times in the last 4 years. Never for more than an hour

Positive: LS is the best POS I have used for multi store operation. In the last eight years I have broken Bindo, NCR and Quickbooks. None of them could accurately track inventory transfers. Sometimes they would not populate or would just add ghost products and our inventory was a disaster. I would spend hours trying to get it straight. Trying to place PO's when you cannot trust your inventory counts is unacceptable. I have used LS the last four years and have never had an issue with multi store PO's or transfers and I execute an average of 15 per week with multiple vendors. The hours saved is well worth the few extra dollars. Like and believe in LS so much I invested in their stock.

Negative: I wish it was less expensive, but you do get what you pay for. I have lost countless hours with other POS. What is your time worth? I'd rather see my grandsons baseball game or play golf than have to look for inventory.

Summary: I really like that I am able to customize our register and integrate third party apps & APIs easily. And the customer service, the customer service is top notch! Through migration and implementation, the Lightspeed team was right there. At a moment's notice, I can chat with the team or give them a call. Although I may be a one-woman tech team, I have help! It's such a blessing to have a support team for our business. It has been easy to integrate all of our business critical resources and provide a more unified experience for our employees. Employees can access customer data, order data, shipping data, marketing data and product data in one platform. I've been able to customize our store template to our specific business needs and design requirements. It's been a developer's dream.

Positive: It was super easy to setup our Lightspeed POS system. We originally bought to integrate with another eCom service. However, after using the POS side, we purchased Lightspeed eCom too! Running a retail apparel store is tough, and Lightspeed makes it a dream! Our inventory is kept up-to-date and syncs easily with our other business critical software.

Negative: I would like to upload customer data myself. At this time, to upload customer data in bulk, I have to send the data to Lightspeed for import.

Summary: Would recommend Lightspeed to any new brick-and-mortar retail store looking to effectively manage their inventory and analyzes their in-person sales. Easy to implement, use, and train sales associates on.

Positive: Fantastic software for small retail businesses looking to more effectively manage their inventory and internal revenue reporting. Extremely user-friendly and great for in-person selling and POS management. Allows for easy sales associate training and management review. Pricing is fair and worth for what you receive!

Negative: I ended up switching my business to Shopify as our brick-and-mortar store built an online presence and outgrew the capabilities of Lightspeed at the time. However since they have built e-commerce integration which would have made a big difference in my decision!

Summary: Customer service is constantly checking for software bugs that affect its performance. Would recommend this software to other retailers.

Positive: Flexibility and ease of use. Responsive customer service. Basic software provides more-than-adequate reporting.

Negative: Internet based. Cannot record any sales without internet.

Summary: I have been using it for 7 years and am very happy. Great bang for your buck. Customer service is receptive.

Positive: Very simple to use and train staff on. It's nice to be able to log in from anywhere and access it. :)

Negative: Not much to complain about. Could use a few tweaks here and there.

Summary: We are very happy with our overall experience, especially the level of support we receive in the moment of struggles through the online chat feature.

Positive: As new small business owners, we have been really pleased with the level of support we always get from Lightspeed. The chat feature is great and we always get the support we're seeking. We have been very happy with our choice to use Lightspeed.

Negative: There is a lot to learn with this system and watching videos or reading articles is not always the most effective approach for learning for us. We understand the need for it, but prefer working through new challenges through an onboarding/Zoom call rather than reading articles.

Summary: We have used this system for 3 years and we still love it. Great customer service and the price point is very comparable with other POS systems.

Positive: Great system with lots of features for keeping track of food/beverage sales, staff scheduling and easy to teach.

Negative: Some issues with connectivity too far too long to resolve.

Summary: Overall, I highly recommend Lightspeed for anyone whether you are very computer savvy or not. It's easy for me and easy for my staff -- who really are not comfortable doing much on computers -- to learn and to use. The more you play around with the software the better, of course, you become at using it and seeing all the ways it can help your business.

Positive: It's simple to learn and to use. I love the integration between my brick and mortar store and my online store. The reporting is very good and I always know exactly how my business is doing compared to any other time period. I needed a lot of help at first and it was always available and the staff were very patient to teach me everything I needed to know to get up and running.

Negative: I'd like the Loyalty Program to be more advanced, technologically speaking. I'd like to add photos to my texts. The texting program really brings in customers and makes a big difference. I get pushed a bit too much by sales staff to spend more before I really need to.

Summary: We have been using Lightspeed for over 3 years. It has been a great system for our retail book/gift store. We did a lot of research on point of sale systems and it was (and still is) the best system we can find. Specifically, the software is easy to use, adaptable to most business models, and accessible anywhere. The inventory management feature continues to be superior. We are able to precisely track inventory at all times. The reporting menu is also extensive, which is super helpful. Aside from a few lengthy wait times on support (90% of the time the support is fantastic and our issue has been resolved), Lightspeed has been a great decision for us!

Positive: -The software is easy to use,
-Adaptable to most business models
-Accessible anywhere
-The inventory management allows efficient tracking
-Reporting menu is extensive

Negative: - On occasion lengthy support wait times
- A little pricey

Summary: Great customer service helps, but the reports are excellent and the platform is good! The product is easy to use once you get used to it.

Positive: Cloud backup.
Remote viewing of reports.
Bluetooth and wireless compatible.
Great customer service and quick answers..

Negative: Pricing a bit high
Cannot run credit cards manually remotely.

Summary: Overall Lightspeed POS has improved our workflow and efficiency. We seem to stumble on new cool tools frequently. We are very happy with the product.

Positive: Lightspeed was so easy to implement and train our employees. So much of the software is very intuitive. The customer service and onboarding was excellent. We felt very supported. The big take away is the integration between Lightspeed POS, Lightspeed Payments and eCommerce. The analytic tools are so

Negative: Honestly, it's hard to come up with anything negative to say. It does seem a bit pricey and while I appreciate discounts and deals like the next person, I don't appreciate having to make a decision to buy based on a specific deadline in order to get the better price.

Summary: If it wasn't such a pain to switch POS systems and retrain staff I would have already switched to a competitor.

Positive: This system is relatively easy to use with some very nice features which is what made me choose them in the first place. It is an excellent system for helping with inventory management. The ecom side is also fairly easy to pick up and manage.

Negative: Be prepared to wait 45 mins to and hour on hold for customer service. Then get pawned off on your account manager. Its been 4 days since I emailed mine and nothing. Emailed again today and now she is out until Tuesday. Currently been waiting 55 mins and 12 seconds for customer service again.