Alternatives to Keepcon

Engage is a highly personalized and exceptional experience that uses the power of AWS, Generative AI and AWS. Operating clunky, on-premise systems of contact centers is time-consuming and costly. Local Measure's Engage For Amazon Connect is helping contact centers cater to the modern consumer's needs. Engage is a Contact Center as a Service. This means that we handle all updates and improvements. We do not require expensive agent licenses or hardware. Our consumption-based pricing is designed to accommodate businesses of all sizes. To build a brand, you must put your customers first. Engage helps agents better understand their customers and make their lives easier with intelligent AI, features like sentiment analysis and chatbots. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.

Engage customers throughout the entire journey via voice and digital channels (chats, email SMS, email and social media). Integrate business communications with business system, giving valuable information to employees at every customer touchpoint. CoreInteract's drag-and-drop design makes it easy to manage workgroups and routing rules that meet your business needs. You can set the priority and order of which workgroups will receive customer inquiries. CoreInteract lets you manage your interactions in Teams natively without the need for a separate desktop software or application. Your team members can easily distinguish between customer calls and internal calls by clearly marking workgroup calls. CoreInteract can retrieve a Dynamics 365 customer record for each answered call. This gives you more control over your customer information and allows you to call a customer directly within Dynamics 365.

Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.

RingCentral RingCX is a comprehensive AI-driven contact center solution designed to elevate customer experiences and streamline support operations. It seamlessly integrates voice, video, and over 20 digital communication channels into a single, unified platform, enabling businesses to engage with customers on their preferred platforms. Powered by RingSense AI, RingCX provides real-time insights, automates routine tasks, and assists agents in delivering exceptional service throughout the customer journey. The platform is easy to deploy, with implementation achievable in just days, offering flexibility and efficiency for organizations of all sizes. Starting at $65 per user per month, RingCX includes unlimited minutes and a robust suite of core contact center features, making it a powerful tool for enhancing customer satisfaction and operational performance.

vtenext, the first and only All-In-One Customer Relationship Management (CRM) equipped with a BPMN engine and AI algorithms. Avoid departmental silos. They are a productivity killer. Holistic CRMs are a powerful tool that can improve the efficiency of every business area. BPMN Engine This is a natively-integrated tool that, through a graphical interface, allows to automate and digitize any type of business process. It avoids collaborators from doing tasks with low added-value and minimizes time loss and errors. Artificial Intelligence Integrated algorithms can make your organization more efficient and effective through: - automatic tickets, leads classificators Lead generation chatbot Chatbot for internal and external support OCR vtenext automates marketing, pre-sales, sales, customer service, and project management.

Every experience should be tested and optimized. Adobe gives you the entire optimization engine, including AI-powered testing, personalization and automation at scale. This allows you to find the individual in every haystack. Then, delight them. The best experiences are always personal. To give the best experience on every channel, use our unified, progressive profile. It's not possible to run isolated tests in silos. Instead, test everything via every channel. Modern optimization is dependent on AI. With just one click, you can test and personalize every visitor using artificial intelligence. You need exceptional tools to create exceptional customer experiences.

Welcome to the Future of Customer Experience! We offer a technology platform that will help you win, keep and delight your customers. To improve your customer experience, we use AI, analytics, big-data, and automation. Use ORM services for social networking listening to engage your audience instantly and get instant insights. Smart AI technology allows you to manage your online persona on any social media channel. All your digital needs can be met in one place. Our digital command center allows you to see what your customers are talking about. You can nurture leads, monitor campaigns, and enjoy an unparalleled brand immersion experience. Smart bots allow you to communicate with consumers quickly and build a stronger relationship with them. This AI-driven tool can help you in precision marketing and in building a stronger relationship.

AI-Powered Cloud Contact Center Solution. It powers innovative, personality-based routing. It also manages multichannel customer interactions in one conversation. Vocalcom is the world of digital engagement and artificial Intelligence (AI), where live agents are seamlessly integrated into the customer interaction flow. All customer interactions can be managed in one conversation. The new generation of cloud contact centre platform that integrates with existing systems and supports ALL channels. Vocalcom's intuitive user interface increases productivity and allows companies to weave all of their customer interactions across all channels into continuous conversation threads. This allows them to reduce customer effort while strengthening customer relationships with each interaction. Amazingly simple, adaptable, and powered by AI Keep the conversation going. All customer interactions, including chat, email, text message, phone, and social media, are available in one place.

A cloud platform that is intelligent, infinitely scalable and customizable to meet all your needs. You can use the latest voice response technology to improve the quality of every interaction and build personalized, fast and efficient self-service across all channels. Artificial intelligence in your contact centre can transform your customer service. Our solutions enable dynamic conversations that are rooted in context and customer intention through intelligent automation, chatbots and virtual assistants. You'll build customer loyalty by creating a digital journey that meets the needs of your customers. You can increase your competitive edge by offering a flexible solution that is fast, efficient, seamless, and allows customers to connect with you via the channels they prefer.

SaaS solution to all your Customer Engagement needs, including marketing activation, management, and measuring ROI. We help brands to build a new, balanced relationship that allows them to thrive in a consumer-driven era. Solutions to improve the relationship between customers and brands. Transform customer experiences into business opportunities Companies can use our services to capture customer information and make data-driven decisions that will improve their business. Our turnkey solution will transform your customers into valuable contributors. We collect, analyze and disseminate customer reviews. Artificial intelligence can help you increase your shop and web sales. Send personalized campaigns to all channels to engage your customers. Organise shopping parties and individual shopping sessions via live video broadcasts on your ecommerce website and your social media networks.

A platform for AI knowledge management created by CX specialists with more than 10 years of experience in Omnichannel Customer Service. A great customer experience is no longer an advantage. It's a requirement. Knowmax makes every conversation count. We provide self-care assistance and guides across all touch points to ensure seamless customer interactions. With AI-backed knowledge management system, Empower support advisors as well as customers. Semantic Search improves the ability to find information, reduces the time it takes to access the right information, and ensures that the first contact is made with the correct person. Harmony in the information that is sent to customers via digital and assisted channels is essential. Otherwise, customer experience can be a disaster. Your Champions should be empowered with the right tools to help them take the best action and solve customer queries in a matter of seconds.

Customer satisfaction is more than the products you sell. It's the service you provide before, during, and after a purchase. Today's consumers are not willing to tolerate poor service. RevealCX allows you to create a quick, efficient customer experience by measuring the most important things for your customers and identifying actionable information that can improve their experience. It starts with a well-designed, easily deployable form. RevealCX form structure gives you organization-specific, unlimited layers of causal factor errors that make it easy to deploy and efficiently monitor agents. RevealCX is based on best-practices forms and aggregates data. It creates workflows to support results-oriented coaching and provides robust reporting that gives accurate information about performance.

Press’nXPress is a journey-based experience management platform that helps companies deliver a first-class customer experience by monitoring customer satisfaction in real-time. The Press’nXPress cloud platform enables companies to capture customer feedback through the modern and complex customer journey and everywhere the customer is, including physical, digital, social, and voice channels. Ask the right questions at the right time in point of service such as website, checkout, cashier, exit, cafeteria, lobby, gym, post-transaction, or after-call. Utilize omni-channel feedback collectors: Kiosk, Website, SMS, Email, QR, IVR, App, Business online review. The Press’nXPress powerful artificial intelligence (AI) and machine learning (ML) engine operate fully automated to dig deeper into customer journeys and detects experience gaps. With ready to use CX Insights Dashboard explore action-oriented insights overall touchpoints and in real-time to optimize customer experiences.

People expect businesses to communicate digitally in their personal lives. You should be able to meet their needs at the point they need you and provide support in the channels they prefer to keep them coming back. You can quickly see what customers are thinking and provide context to help you understand their needs. Customers don't want help from someone who has to jump through hoops. With intelligent virtual assistants and knowledgeable live agents, customers can be assisted in a more intuitive way. Reduce unnecessary repetition by customer and agent and eliminate ambiguity through CoBrowsing.

Kustomer is a central customer service platform that allows your brand to provide exceptional customer experiences in today's customer-first world. All customer information is available on a single timeline. You can accept requests from anywhere and reply in one thread. A configurable interface to automate repetitive tasks. Kustomer is a company that makes customer service easy, personalized, and efficient. A holistic view of the customer allows you to speed up customer conversations and eliminate unnecessary questions. Agents can easily integrate customer activity and purchase history from all of your systems on the Kustomer timeline. This allows them to have data-driven, actionable conversations, without having to switch screens. Your customers and agents will have the ability to switch between channels during a conversation, allowing them to truly experience omnichannel communication. Agents will always have context to move conversations forward, regardless of whether they are communicating via email, chat, voice, or Facebook Messenger.

Our Artificial Intelligence platform allows you to prioritize the irritants in your customer journeys, increase NPS, and save time processing verbatim. Qdegemotion is a semantic, emotional solution that allows you to analyse the opinions of customers and employees. Qdegemotion, a SaaS solution for semantic analysis, is based on emotion analysis. You can visualize all customer feedback instantly, which allows you to save time and prioritize the actions that should be taken. Qdegemotion's AI will allow you to better understand your customers and personalize your offerings. Find out all the topics that customers have addressed about you by clicking a few buttons. Next, prioritize your insights based on the number of mentions and urgency to prioritize your actions.

Give your team the tools they need to improve customer satisfaction. Ask questions, schedule surveys, and get feedback by SMS, Email, and NPS Dashboards. This tool captures customer satisfaction information from your website, mobile apps, SMS, or email notifications. To improve customer experience, you can review real-time CSAT & NPS metrics. Automating repetitive tasks such as sending reminders and payment information, and making communication via digital mediums can help to enhance engagement and maintain relationships with customers, vendors, and employees. In minutes, you can create your online survey. Reach your audience from any device. View survey results graphically or in real-time. You can create survey questions, schedule surveys, get feedback via SMS, Email, or mobile devices, and review CSAT and NPS in real time dashboards. CHI® Express allows you to measure CX and CSAT metrics in real time. Your ideas can be converted into survey questions. Identify the type of data you want and select the appropriate question type text.

Luminoso transforms unstructured text data to business-critical insights. We empower organizations to interpret and act on the information people give us by using common-sense artificial intelligence. Luminoso requires little setup, maintenance or training. It also doesn't require any data input. Luminoso combines the world's best natural language understanding technology with a vast knowledgebase to learn words from context - just like humans - and accurately analyze text in minutes instead of months. Our software offers native support in more than a dozen languages so leaders can quickly explore data relationships, make sense out of feedback, and triage queries to drive value. Luminoso, a privately held company, is headquartered in Boston MA.

DataOrb, an AI-first company, enables companies to operationalize customer empathy across all touchpoints. DataOrb's Customer Engagement hub allows companies to enhance their playbooks and turn insights into action with DataOrb's Customer Engagement Portal. DataOrb's AI Coach empowers employees to drive tangible improvement. Higher value, better insights, happier people, and stronger performance. Here are just a few of the ways DataOrb can make CX easier and less stressful. • Impact Increase customer satisfaction, empower agents, and increase revenue with an AI-powered customer service hub • Insights Get better visibility into customer complaints and product issues across all channels, and reduce hotspots before they affect your business. • Data Aggregate all customer interactions from every channel. DataOrb connectors centralize customer interaction data from social media, contact centers, and email.

Customer-centric businesses must make customer experience a priority. It is almost impossible to break down silos in customer engagement for most. The gap between traditional and digital engagement channels is only growing with the meteoric rise of social networks. Enterprises have limited time to bridge this channel gap. Servion has over two decades of experience in customer service management and is uniquely positioned to help enterprises create their own customer engagement hubs that are future-ready. Servion offers a consulting-led approach that allows enterprises to create their own customer engagement platform, rather than the industry's standard practice of selling prebuilt platforms. Servion leverages its IP-based CX platforms and its technology alliances/product sellers to integrate a customer engagement hub that is fit for purpose. This includes people, process, and technology.

CallMiner Eureka uses Artificial Intelligence and Machine Learning to analyze every customer interaction across all channels and uncover actionable intelligence. CallMiner Eureka is constantly improving and expanding to ensure our customers have the best tools to maximize their ROI. Analytics workbench, category, scoring configuration, and discovery. Direct performance feedback via the portal for agent/supervisors. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture is used for speech analytics. Redaction of sensitive data and PCI from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. The speech analytics data story is brought to life. Enhance customer experience Communicate with your customers using the preferred channels. Customer insights can help you power your business. Optimize results.

Sweepr, an AI-powered platform for digital care for service providers and smart homes, enables superior digital customer care by using personalized insights. This leads to a category-defining digital resolution. Initial deployment takes weeks, development days, and real-time improvement. Adaptive decisioning increases accuracy in resolution. Personalization tailored to the customer's situation. Sweepr simplifies the self-care tech stack. No/low-code solutions allow all your data to be consumed, and then seamlessly transformed into proactive and predicative insights that create value for your customers. Full omnichannel support allows customers to self-care 24/7 using the channel that is most convenient for them. The seamless delivery of channel-specific information ensures consistent quality of care on diverse platforms. Sweepr’s digital care model is built around the customer's intent.

All channels and technology stacks can be orchestrated to create data and experiences. Customer Your customer interacts on multiple channels with your brand, including email, mobile, and website. Learn how Conscia aggregates and enriches customer information across all channels to create an integrated view that can be accessed by all applications via realtime APIs. Ontent is distributed across multiple CMSes and enterprise apps. Our unique headless CMS allows you to see all your content in one place. It enriches your existing content and allows you to create new content. Context refers to the channel where your customer is engaged, as well as their current location, intent, and world view. Learn how Conscia empowers marketers to have rule-based and algorithmic control of what customers see based on their current context. Marketers desire control and a limited reliance on IT.

Exairon is an artificial intelligence-powered SaaS Customer Engagement Automation Platform that allows you to manage customer interactions across 15+ channels, including WhatsApp, Webchat and Mobilchat. You can also use Instagram, Facebook, Telegram, Telegram, Instagram or Facebook Messenger. Exairon: - Allows our virtual assistants with Conversational AI, and Generative AI capabilities, which we call MakinaGPT to manage the conversation with the hybrid working modes. This means that unlike our competitors o Exairon MachineGPTs are capable of operating Autonomous, Hybrid/Human Controlled Automation or Semi-Autonomous processes without any need for handover Human/Conversational/Generative AI is able to take part in the most appropriate situation and time for customers. This allows much higher volumes of interactions with customers to be managed more efficiently and effectively.

You can improve the efficiency of customer service by ensuring perfect interlocking all incoming channels. Customers expect excellent customer service, prompt responses and clear answers from you. They don't differentiate between online and offline channels. Good service teams are attentive to their customers and offer them the same contact channels whether they're via e-mail or facebook. They go where their customers need them to. According to a PwC survey, German call and contact centers receive 25 million customer inquiries each day. This is quite a number. Smart support is essential to keep the flood of inquiries from becoming a structural chaos. ReplyOne digitally links all customer inquiries, evaluates them and forwards them to the appropriate service representative. All of this happens in a single interface that is cross-channel, intuitively designed, and user-friendly.

These responsive questionnaires are designed to deliver a personalized experience on desktop and mobile. Unstructured survey text provides customers with powerful feedback. Text Analysis Tool uses Artificial Intelligence to automatically analyze these feedbacks. This allows you to understand the most important points of the journey. Automated customer journey alerts via email or SMS will help you engage customers, employees, and managers and increase customer response times. Close the Loop Chat allows you to respond to customer satisfaction survey responses in real time. This feature allows the company and customer to interact through a chat on the platform. The customer also receives feedback via email as well as in a conversation.

Gartner has recognized Alterna CX as one of the top 3% CX software vendors worldwide. Our AI-based solution simplifies, simplifies and organizes all the increasingly complex CX signals generated via customer interactions, such as surveys, complaints, social and online conversations, and other communications. Alterna CX provides an AI-based solution that simplifies, organizes, and streamlines all the increasingly complex CX signals generated via customer interactions, such as surveys, complaints, social media and digital conversations. Our machine learning technology tracks and organizes the data and alerts customers to potential problems, opportunities, or issues that should be monitored by customer service professionals. Our technology is user-friendly and reduces the amount of screening and sorting work. It also flags the factors that are most important for customer satisfaction and loyalty.

All-in-One Software for Digital Channel Feedback Mopinion is a digital platform that helps digital enterprises listen, understand and act across all digital touchpoints (website, mobile, and email). Mopinion allows its users to create customisable online feedback form (including various CX metrics like NPS, CES and CSAT) and trigger them based upon rules such as mouse movement and time on page. It also allows for comprehensive visualisation via customisable dashboards, text analysis, and smart labeling. Users can use proactive alerts, role-based views, and connect to PM tools like Trello or Asana to receive feedback and collaborate with other members of your digital team. +Customisable feedback forms +Real-time statistics Integrations with +API +Various CX metrics +Text analytics +Advanced reporting capabilities Mopinion pricing starts at $35 USD/month

Your customers can be a source of inspiration for your products and services. Customer is the king, but customer is not heard. Feedis strives to be the voice of the customer to businesses and other consumers so that customers' experiences will never be forgotten. Dear companies, don’t start with sales. Instead, start with feedback. Too much feedback? Our AI algorithms are highly intuitive and state-of-the-art. Your customer feedback is an underutilized gold mine. Let our AI read your reviews to extract valuable insights that will allow you to make the product improvements that your clients desire. Proxime is powered byAI SaaS to analyze customer feedback and visualize it. It connects to all productivity tools and uses the most recent advances in artificial intelligence and natural languages understanding to detect emotions and track quantitative insights in real-time.

It's more than knowing when to talk to customers. It's about communicating in a digital, multi-device, multichannel world. This will allow for personalized engagement and meaningful interaction. We have the customer experience team, tools, and the resources to provide the best customer experience, regardless of the medium or message. Your brand is represented seamlessly. Every interaction with customers is powered by data, with analytics at its core. Our contextual platform is responsive and contextual, which results in customers achieving greater lifetime value. Machine learning and algorithmic techniques are used to personalize, call center fraud prevention, gaming, customer intelligence, marketing, content intelligence, digital concierge and overall engagement. Clients can access drill-down dashboards to unlock their insights and work together in an analytics playground to help drive strategy.

Mosaic enables digital conversations across all channels. You can either work with our experts or create them yourself. Build once, deploy anywhere. Mosaic allows your customers to automate conversations with your brand using intelligent virtual assistants. No matter your industry or company size, enterprise-grade performance is guaranteed. Outbound and inbound via voice, text, social media, and email. Cloud technology allows for quick and easy solution activation so you can get up and running quickly. Mosaic allows customers to have personalized, easy experiences on all channels. It's like having your best employee on every interaction to answer queries and facilitate transactions. Lifecycle managed services are a consultative and hands-on approach to delivering Mosaic. Intrado Success Coaches ensure that the software's functionality and controls are up-to-date, and follow market best practices.

Marketing tunnel vision and solutions that don't work are gone. Say hello to a flexible, turnkey platform that makes it easy to make seamless, omnichannel experiences for every customer, from the first to the last touchpoint. Ai-Intelekt implements hyper-personalization, prescriptive analytics, customer journey analytics, & closed-loop integration. Hyper-personalization allows you to create deeply personalized customer journeys of your brand through coordinated, informed actions & campaigns. You can track the journey of each lead and customer to ensure you know their preferred messaging, purchase history, and background. Predictive analytics Use true artificial intelligence (AI) to take control of your customer's lifetime worth. Forecasts are based on behavioral data and historical sales.

Tools to package, promote and sell digital services via mobile and other channels at all points of the customer buying journey. Real-time charging, control, and management of IP based and circuit switched services. This provides a single source for truth for customer transactions. Rapid service design, on-demand customer engagement, agile product delivery, real-time monetization. MATRIXX digital commerce - All the modern digital technology you need for your customers to get what they want.

You can instantly join, increase conversions, and expand wallet share. Deliver the digital experiences that your customers expect. Our white-labeled solution offers digital account opening, loan origination and cross selling. It integrates with your core banking system. Rapidly rollout charitable financial experiences that increase member engagement, and unlock referrals. Transform your digital user experience and not your back-office systems and processes. Community banks can now open accounts and lend out loans. Pre-fill customer information to apply for additional products.

Customer feedback can help you optimize your digital channels. To improve customer experience, collect real-time feedback from all your digital channels. Digital customer feedback can help you understand the "why" behind data. Ask your customers the right questions at the right time in their customer journey to help them make informed decisions. Get real-time feedback from your users to improve your website. Eliminate assumptions to get the real insight you need from your website visitors. You can improve your website's conversion rate by knowing what works and what doesn't. Get in-app feedback to help improve your mobile app experience. You can integrate feedback seamlessly into your app to target users at a particular moment in their user journey. Find out what you can do to earn 5-star app store ratings. Get data that goes far beyond click-through and open rates. Learn what users think about the content you send and use their feedback for improvement.

Omnichannel solutions to capture more feedback, analyze metrics that matter, resolve issues faster, and increase sales across all touch points. Personalization and real-time engagement can help you build stronger customer relationships. With modern messenger, you can reduce your sales cycle, provide better support, and tailor your marketing. There is no one-size-fits all. Our solutions can be combined based on your specific needs and challenges. You can create a customized experience management program that will help you listen better and resolve problems faster. Automate repetitive tasks such as triggering customer engagement sequences and alerting managers. Give your team superpowers to do more. Automate your digital processes and transform them with real-time automation. Automate the sending of emails, messages, and other communications to increase engagement across channels and collect real-time data.

Our cloud-based, enterprise-level appointment scheduling and visitor management platform combines on-location and digital channels. It provides self-service booking and curbside pick up, online and physical queuing as well as callback requests, wait time tracking, virtual meeting support, and contact center integration. This personalized experience, whether in person or digitally enhances client engagement, increases revenue generating opportunities and balances workforce staffing. It also provides key insights that organizations can't capture using their CRMs or calendars. We are the frictionless layer that sits on top of all those technology pieces, allowing for meaningful connections through a simpler engagement process.

CX Intelligence models provide insight that can be used immediately within your business, from the front line to senior management. It is tailored to your specific needs. Technology combined with the right amount self-service to put your control, and the right amount tailored insight and support services that guide you as and whenever you need it. We gather and aggregate customer experience data, including journey, behavior, and demographic data, to improve customer experience monitoring and improvement in real-time. We listen to your customers on their terms. We capture the voice of your customer at every touchpoint, in any language and on any device. We are quick and efficient: As experts in highly personalized transactional survey design, we allow customers to voice their opinions in a fast and efficient manner. This results in survey response rates of up to 48%.

Omnichannel is what customers expect. All channels are available to customers with our cloud-native contact centre software within a single interaction. Agents can provide faster service by providing seamless switching and transfers, as well as built-in coaching and training features. No lengthy hold times. No multiple transfers. No disconnecting. No more asking customers for a pen. This is the way customer service should be. You empower your agents and give customers the self-service capabilities that they desire. Machine Learning takes our omnichannel contact centre platform to the next level. Customers can help themselves, while agents can focus on more complicated requests. Our intelligent bot provides a frictionless, truly unified CX by using sentiment analysis, Natural Language Understanding, as well as seamless ties to CRM and other sources.

AI-based quality audit for insurance, healthcare, consumer banking, and retail. Automate all QA parameters for customer interactions via phone, email, chat, and social media channels. Contiinex cloud-based dialer can help agents communicate seamlessly with clients for both outbound and inbound campaigns. A centralized dashboard that gives you a 360-degree view of your business processes. Contiinex WhatsApp business API allows you to automate customer service, sales, support, marketing, pre-purchase, and post-purchase engagement. A unified dashboard provides a comprehensive view of all customer engagement metrics. Contiinex allows you to monitor 100% of customer interactions, voice and non-voice. This compares to a sample of 1-2% quality auditors. Reduce fraud by identifying the right opportunity and improving process efficiency.

Aisera is at the forefront of innovation. It has introduced a revolutionary solution which redefines how businesses and customers thrive. Aisera's cutting-edge AI offers a proactive experience that is personalized and predictive. It automates support and operations across many sectors, including HR and IT, sales and customer service. Aisera empowers its users by providing self-service solutions that are similar to those offered by consumers. Aisera accelerates your journey to a more streamlined future by unleashing the power of digitalization. Aisera automates tasks, actions and critical business processes by leveraging user and service behavioral insights. Aisera seamlessly integrates with leading platforms like Salesforce, Zendesk and ServiceNow. It also works with Microsoft, Adobe, Oracle SAP, Marketo Hubspot and Okta.

Engage customers in-store, online, and post-purchase. Identify which campaigns have turned into profit and optimize them. Target 100% of customers who have made purchases in your physical store. Segment them by predicted behavior. It takes only a few minutes to install Weezmo. After it's installed, you will only notice a new feature: the ability to send a digital receipt. We respect your privacy and adhere to the most recent data protection laws. All of your data is stored and accessible in one location on our platform, or on the platform of choice. We are attentive to customers' needs and keep up with market trends. A dedicated CSM is available to answer any questions and provide support. We connect all attribution points using a unique identifier. This gives you complete visibility into the customer journey and allows you to turn these touchpoints into engagement opportunities.

Use the innovative and customer-experience-centric Survey2Connect platform to investigate your business challenges, analyze and explore viable solutions, and devise groundbreaking strategies. Find out how your stakeholders view your brand and analyze billions of data points to understand customer sentiment. Then take practical steps to grow your business sustainably. Continuously improve your market offerings, and give meaning to every customer interaction. Find out how your customers discover you, what they prefer to do business with, and how you can create great customer experiences to generate positive customer sentiments. S2C offers a variety of digital solutions that can be used to manage your off-field and on-field research activities. Digital data capture, analysis, and reporting reduces manual errors and process lags. AI-enabled analytics tools can identify data trends and generate data insights that are difficult to form manually.

Credit unions can create memorable member experiences by using Voice of Member feedback and an industry-specific analytics platform. Every stakeholder can see a complete view of all member experience metrics in one place. Real-time, across all channels, every day. MemberXP measures every member's experience at all touchpoints. We'll ask the right questions in order to identify the highs and lows of your individual member journeys, from joining the credit union to getting loans to using your mobile application. Do not limit yourself to one listening post or vendor. MemberXP allows you to collect feedback from members wherever and whenever they want it. Online, mobile, tablet, phone, and other platforms. Our proprietary analytics provide answers to credit union-specific questions because MemberXP was specifically designed for retail finance. MemberXP's tracking and alerts help you build loyalty.

Feelingstream provides real-time customer insights to help you improve your business' efficiency, increase revenue, and keep customers coming back. And your data? All data is secured on-premise. Feelingstream provides a comprehensive overview of customer interactions across all channels, including calls, emails, chatbots, and surveys. You will be able to see exactly what is happening in customer interactions and where you can make significant changes. This overview will give you valuable insight into how to improve your business' customer service, sales, and product development. This overview will help you identify which small changes have the greatest ROI and where you should look for new solutions. Strategic changes in your business will allow you to give your customers exactly what you want. Happy customers will return to your business for more, and tell everyone they know about it. Win-win!

AI-powered business intelligence helps you to enhance your contact center and identify your greatest opportunities to improve customer service efficiency. Our Customer Experience Management platform (CXM), allows you to monitor all digital and voice communications in real-time. It also gives your team practical guidance on how to improve your key KPIs. Augment CXM automatically breaks down conversations into customer intents, products they are discussing, and the outcomes. This gives you insight into every detail. Ever dealt with a flood of customer questions? Augment CXM detects unexpected spikes in customer questions and alerts your team so they can take corrective action before they spiral out-of-control. You can quickly identify which agents are causing problems in your contact center and provide coaching to them on how to improve their customer service.

Deliver exceptional customer service where it matters to grow your business. GemSeek CX platforms enable companies to win and grow customers worth millions. You can measure how well you keep your promises at all touchpoints and gain clarity on how to transform your business so that customers are delighted beyond satisfaction. It is a scalable solution that will give you clarity and help you make informed decisions every day. It can help you increase customer satisfaction by at least 15%, retain 40% more customers, generate 10% more revenue through closed-loop customer feedback initiatives, spend 30% less on customer service, and retain 40% more customers within the first three years. GemSeek's customer experience platform allows you to create multi-country programs that help you understand the factors that impact customer satisfaction. You can measure customer experience across all channels in real-time and identify key satisfaction factors. Recommendations based on AI for growing and retaining customers

Optimize your website and customer service. UserReplay allows you to quickly identify where customers are having problems and help them resolve them. A customer experience platform that integrates machine learning and machine learning. You can replay sessions in high-quality and get a lot of information about each session. Flexible, real-time data dashboards that are tailored to each team's workflow. Segments powered by machine learning group together your most important sessions. UserReplay's intelligent dashboards and segments help you identify the issues that are affecting your revenue. Every member of your digital team can be empowered and notified with personalized, real-time revenue-at risk alerts via their preferred platform. Notify your CRO and marketing team if conversions drop on mobile devices. Alert your category manager and the development teams if you find new broken links. If your personal CX Score falls, alert your Head of Ecommerce and Customer Service teams.

Informed customers make happy customers. PortalCX provides a customizable portal for customers to track their project progress, and automated communications that give them peace-of-mind. PortalCX is a simple-to-use platform that gives you and your clients a real-time overview of projects. It also acts as a central hub to facilitate two-way communication and promotions. Our intuitive app automates customer support tasks and mirrors your progress so that you and your clients can keep track of any project. Email tools and two-way communication allow you to sync seamlessly. The best part? All of this happens in one location. Poor communication leads to stress and cancellations by customers. PortalCX's real-time updates on projects restore customer confidence, and reduce churn by 20%. PortalCX keeps customers informed about project progress, while automatically requesting customer reviews and referrals.

Claimlane is an all-in-one complaint management solution for retailers. Facilitate the communication between customers and suppliers. Customer loyalty can be increased by making bad experiences positive. Claimlane believes that companies should provide the best customer experience possible, even when things don’t go according to plan. Great customer service builds long-lasting customer relationships and loyalty. Our goal is to help companies resolve complaints quickly while using insights to create better products for customers. Never ask customers to provide correct photos, style information, or descriptions. Access a specific supplier guideline quickly in relation to a complaint. Track defective products and slow suppliers to identify faulty products. Automatedly resolve claims for items with known issues, guarantees, etc.