Keepcon Description
Keepcon prioritizes all interactions that occur through text within digital channels, engaging customers and users effectively. We understand that every industry necessitates timely and precise information tailored to its specific needs. By centralizing all digital communication within our service platform, we not only reduce costs but also enhance the efficiency of contact center operations. Keepcon merges advanced artificial intelligence with the expertise of numerous linguists who specialize in semantics, resulting in innovative solutions that facilitate the automated processing of vast amounts of information. This allows for the accurate classification of content and informal expressions in Spanish, Portuguese, and English. By consolidating all customer service digital channels into one platform, we enable quicker and more effective responses to inquiries and complaints, while also leveraging AI to assist operators in their tasks. Ultimately, our approach transforms customer service interactions, making them more streamlined and responsive.
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Integrations
Company Details
Company:
Keepcon
Year Founded:
2008
Headquarters:
Argentina
Website:
keepcon.com/en/
Media
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Product Details
Platforms
Web-Based
Types of Training
Live Training (Online)
Customer Support
Business Hours
Online Support
Keepcon Features and Options
Customer Experience Software
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
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