ISL Light Remote Desktop Reviews

Summary: I was happy to use this software; the features were really amazing: clear video, clear voice chat, and easy to handle.

Positive: This software is easy to use and has a user-friendly interface, making it suitable for both technical and non-technical users. This software excels in video conferences and client meetings.

Negative: This software offered only a 15-day trial, and it was very expensive.

Summary: Great Platform, I like how easy it is to switch back and forth between my computer screen at work and my home screen. Overall it is very easy to use.

Positive: I started using ISL Light during COVID when I could not come into work because I had to stay home to help my kids with school. It was a lifesaver for me because I am the inventory manager at my vet office and I was able to order inventory for the clinic, keep track of inventory, manage our online pharmacy and manage our schedule all from home. ISL made it very easy for me to remote in to our scheduling software and to make client notes. I still use it even though I am back in the office. It is very easy to use and give me more flexibility with my time.

Negative: I don not have any complaints with ISL Light, I think it is a great platform.

Summary: Doing emails and connecting into local accounts via the internet on a computer on the other side of the world has been a life-saver for our organization.

Positive: ISL Online is easy to use for non-IT professionals, providing a GDPR-approved secure environment. The connection is quite stable. We have used this connection from 3 different continents and multiple devices.

Negative: If I am using a small computer, it can be difficult to see the details of the other screen.

Summary: Great product, we use it for support or to run applications on a remote computer. Excellent product and easy to use.

Positive: We love the service and use it multiple times a week to access our clients' computers remotely. We use both the always on and the on demand service.

Negative: Not many cons. We would love the ability to print directly to a host printer.

Summary: Overall this makes remote support so much easier than the old days. Pricing is right, support is good.

Positive: Easy to use, secure, has a smart phone client that uses simple gestures to control remote devices. I use this daily and can support anyone from wherever I am. It's light weight and very easy to use.

Negative: The ONLY thing id change is to have the ability to copy and paste files right through the window.

Summary: ISL Light has been a time saver and made it possible for me to fix issues remotely for staff members and network systems.

Positive: ISL Light makes connecting to my work computer from home easy. It has saved me from having to drive the 45 minutes to my office several times.

Negative: The only con that I have is that the resolution could be a little crisper.

Summary: ISL Online has been a pleasant surprise for our office. We were in the market for remote software and asked our IT professional for a suggestion. I had used other software in the past (TeamViewer, SplashTop, LogMeIn) but was really impressed with the ease of download from our firm's perspective and the ease of download for the client. The number one factor was that we were looking for a software that would allow us to continue serving our clients without the continued travel to each of their offices. ISL Online has been a game-changer! Thank you!

Positive: Easy access allows software to be used by those with little technology proficiency. Our firm now uses this software with 20% or more of all our clients, with multiple clients only working with our office because we have a remote option. ISL Online has allowed our firm to continue its growth trajectory.

Negative: As anyone who runs a business would say, less expensive would be nice, but I really can't say that we have a gripe there as it remains the best option for the money I have found.

Summary: We use ISL Online daily to help our customers and are very satisfied with the user experience on all ends.

Positive: - Small download file
- Quick and easy setup
- Easy use on customer end
- Easy use on agent end
- Solid reporting and administration

Negative: It does the job we require and cannot really give a con.

Summary: ISL Online is pretty easy to setup, I can set up each computer (60+ computers) pretty quickly, maybe <2 minute on each once you get in the groove. ISL Online has been pretty good with pricing, and although it's gone up a bit, you can go with the prepaid, pay as you go, type of of pricing if you don't use as much. Overall, very good

Positive: I've been using ISL Online for probably about 10 years.
I managed a lot of computers through ISL Online and there were never any issues. It shows you the IP address of each computer and whether each computer is online/offline. They update a lot of features but the simple web interface, they've kept, which is great.

Negative: The Remote power on (Wake On Wan) I've had trouble activating/getting to work but I'm assuming it's more of a function of the computer itself rather than ISL Online. I don't necessarily need it so it has not been a problem

Summary: I really enjoy not only the stability offered but the innovations that the team at ISL keep coming up with including making it easier to email installers of the client piece to end users.

Positive: The ability to take control of both Windows and Mac machines from anywhere, including mobile devices is a real asset. File transfers are easy.

Negative: As being someone who also does budgeting, paying for anything is always the hard part for me :). The value and ease of use added by ISL makes paying for it less of a sting.

Summary: Great product. I can access customer computers from wherever I am from my phone of PC. Well worth it. I have been using this product for years and it has improved my efficiency massively. This is the best remote support product out there.

Positive: I can use my cell phone to remote into computers for support
unlimited amount of devices
Remote into multiple devices at a time (with correct licensing)
Can create groups and grant certain users access to certain groups
Can transfer data back and forth using software
Can configure unattended access as well as require users to authenticate

Negative: Slight quirks with the desktop software such as scrolling down to group, click on group and program takes back up to the top.
When using unattended access, would be nice to be able to switch to sharing my screen

Summary: Excellent at any time I have had to reach out for help. Pleasant, helpful and walked me through any issue I was having. I highly recommend this program.

Positive: It is very stream-lined and easy to use. If there issues I have been helped right away and no one has ever made me feel dumb.

Negative: There has been no cons as far as I have encountered.

Summary: ISL Light is a tool that has exceeded my expectations in every way. What I really love about this software is its focus on security. We live in an era where data protection is crucial, and the end-to-end encryption offered by ISL Light gives me the peace of mind I need to remotely access devices without worry.

Positive: I've had a positive experience with ISL Light as a remote support solution. Its user-friendly interface makes it easy to connect with clients and troubleshoot issues efficiently. I particularly appreciate the high level of security it offers, ensuring that all remote sessions are encrypted and protected. The cross-platform compatibility is also a big plus, allowing seamless connections across various devices and operating systems. Additionally, the ability to customize and brand the interface adds a professional touch that's valuable for businesses.

Negative: On the downside, I have noticed that some advanced features available in other remote support tools are either limited or absent in ISL Light. Also, while the pricing is reasonable for the features provided, smaller businesses or individual users might find it a bit steep. Despite these minor drawbacks, ISL Light remains a reliable and effective tool for remote support needs.

Summary: We have been using ISL Light for almost 5 years now and it remains an important tool in our MSP toolbox to effectively manage client fleets.

Positive: When TeamViewer switched to the subscription model and increased their pricing several years ago, we went in search of comparable solutions. As an MSP, we were drawn to ISL Light for not just the lower price point – but also the option to self-host, ability to connect to mobile devices (without it being an add-on), and coverage across all key operating systems. Management of multi-screen remote computers is much better with ISL than with other solutions we use such as JumpCloud. Clipboard sync and file transfer is much simpler too. We also appreciate that the software is under continuous development and enhancement.

Negative: Connecting to a remote computer does take a little longer, but it's still less than 30 seconds in most instances.

Summary: Great product. Very happy with the ease of use and deployment. I never had any issues with the services not being able to connect to customer like other applications that I've used in other times.

Positive: The interface is simple and easy to use. The application is small and easy to distribute and install.

Negative: There nothing that I don't like about the application.