ISL Light Remote Desktop Reviews

Summary: ISL Light Remote is the workhorse of our office. We use it every day almost all day and frequently evenings and nights supporting our customers. It also gives us the freedom to access our office computers from anywhere. We really appreciate the simple, fixed pricing and its clean, accessible interface.

Positive: We have used ISL for 5 years, so we are highly familiar with it features and quality. Pros include:
* Flat price with no limit on the number of unattended access installs. We don't have to pay for adding more customer machines.
* Easy, fast connections.
* Great compatibility with Windows, Mac, Linux, Android and iOS.
* Control panel is easy to navigate.
* Ability to give subcontractors controlled access to specific machines.
* Support is rarely if ever needed. When it is, it is fast and well-informed.
* Work very smoothly in the office using the desktop control panel app and elsewhere using the web-based control panel.

Negative: ISL Online includes at no extra charge its Groop virtual meeting service. It seems clunky, not up to the high standards of the reviewed product, ISL Light Remote Desktop. It is not relevant to the reviewed product, but I couldn't think of any cons for ISL Light Remote Desktop itself.

Summary:

Positive: Selfhosting is possible for a very low price, Excellent support, Good documentation, works like it should.

Negative: As I'm very pleased with this solution I don't know what to write here.

Summary: From my first use of the ISL family of support tools I was sold. Very easy to reach out to so done in need, fairly inexpensive, and a solid performer I have learned to completely depend on.

Positive: You can support nearly every device from any device. Very reasonably priced. Has never let me down once.

Negative: Having worked with just about all available tools for remote support, I don't really have anything bad to report.

Summary: I have been using ISL daily on multiple platforms and machines for over 3 years. Year after year we renew because there simply is not a better product than this.

Positive: - Multiple Platform Options
- Light resource usage
- Light resource usage options
- Pricing is excellent
- Easy to deploy and use

Negative: There are no cons when compared against other products.

Summary: We are using this product for several years and are very satisfied with it. Our customers are also very happy for having quick support from out site.

Positive: Easy to use, customer friendly, fast connection and great support. It also works well behind firewalls.

Negative: Perhaps a more intuitive monitor choice when the customer uses more of them.

Summary: Very good experience in comparison to other products in that cost range and a good support team with quick response with solving problems also with 3rd party companies.

Positive: Quick connection process with email invitation possibility.
Your own base of non-attended access computers with access. Management based on log-on name.
Group actions - changing passwords, etc.
Dual monitor support 1:1.

Negative: There could be administrators Name behind the mouse, like Anydesk.

Summary: Very good.

Positive: Ease of use, client deployment, support, licensing.

Negative: Some problems when cloning desktops with preinstalled ISL. Resolved issue with support team.

Summary: We are just using the "Remote Solution" Feature out of the many in our company and we are very satisfied with it.
We know ISLonline is a reliable partner.

Positive: - Ease of use
- No Problems hosted on virtualized server on premise
- Excellent Support via Chat, Telco Or Remote Access
- User Acceptance is high
- The price performance ratio is very good .

Negative: Complex Configuration Options:
==> but ISLOnline Support does an excellent job from the beginning

Summary: We use the self-hosted conference proxy and we are very happy with this solution for now and there is still so much to discover.

Positive: First of all, the simplicity and intuitive design of the tools combined in the solution are very helpful for evaluation. We have been searching for a self-hosted solution with the option for support und upgrades. In fact that was one of about 15 criteria, that where all full filled immediately. Likewise support for mobiles, data privacy compliance (EU DSGVO), customized design (for corporate design), easy to use for customers and supporters/operators and at the same time being able to change specific parameters for system administrator and operate behind firewall and proxies, the documentation and video tutorials (youtube channel) are great ... Best of all for us was the friendly and very helpful support!

Negative: The possibilities to configure the system are huge. The preferences in the administration backend could be extended with the explanations from the documentation. It is okay if you have two tabs open - one with the doc, one with the admin panel, but I would prefer to have both combined. And some icons in the backend would be fine. Even though the video tutorials and online documentations are up-to-date and a big help for getting in touch with the system as an operator, there are only a few (not enough) videos for the administrators to learn about the "deep stuff". But I guess there will be some more, soon ;)

Summary: The tool is my best ally when it comes to providing professional remote support. We optimize resources with your advanced chat, since some levels of my support are solved by this means. The meeting module is our best option to hold all kinds of conferences or webinars. And finally, the most important of the points and without taking away from the others, is the security scheme with the tool account.

Positive: It is a very simple tool to administer, easy to parameterize and with highly advanced features and concepts to provide the best support performance to internal and external users of my organization.

Negative: Sharpness in work sessions.

Summary: We use ISL software for quite some years in our company. It is good addition to other remote desktop solutions so we are planning to keep using your solution since it servers our purpose very well.

Positive: We liked the flexibility of ISL Team who offered us additional licenses for use during Corona crisis, which helped a lot in process of transforming our company to start working from home.

Negative: For administrator we didn't find option to create shortcut on desktop to establish connection to individual computer. Older versions had this feature by default while in new version session expires.

Summary: We are very satisfied with this product. We use a standalone server for our customers and everything works perfectly 24/7/365.

Positive: GUI is really simple for use.
Wide platform support.
Nice interface for administration and complete logging.
Nice servicedesk in case of support.

Negative: What's not to like :) except from price, which is competitive with other products, there is no cons here.

Summary: Overall, we have quite pleased even with the limitations above. Access is sometimes very slow or unavailable. This may however be due to a lack of familiarity or due to password safeguards?

Positive: Ability to access medical and other records off site. Recently, we were able to access and forward email health records to a Veterinary Emergency Clinic while I was out of town and unable to physically access my office computers.

Negative: There are some records that I have been unable to access however.

Summary: Very pleased with the product and the customer service, my wish for the future is an option to buy fewer minutes, or even better longer "shelf life" for minutes.

Positive: Easy to set up.
Easy to use.
Responsive.
Good picture quality.
Excellent customer service - Customer support very graciously extended the time for my unused minutes (i had quite a lot left after a year, see cons).

Negative: Limited options for pricing.
My use may be an edge case, i find my use is too infrequent to warrant a full year unlimited use, I opted for the 500min "pay per use", and even then found myself at years end with almost 400 mins left.

Summary: ISL Light is a smart way for remote access of desktop, making it easy for people to work for a common goal. Productivity by the end of the day improve, and profit follows.

Positive: ISL Light is aimed for teamwork, bringing all the expertise together. Again, ISL Light saves on office space, since many business operations can be done everywhere.
And the design is friendly, with responsive features.

Negative: ISL Light is a brilliant software, whose ideas are unique, and easily operational. But on support, a live chat can be better.