ISL Light Remote Desktop Reviews

Summary: I love this product. It's simple, fast, secure, multi-user, multi-session, multi-tenant, and very cost effective.

Positive: Ease of use.
Multi-platform connect and support.
Multi-screen support.
Mobile device support.
Grouping of devices by client with custom naming of devices
Individual device connection passwords: using a separate password management tool, protect who has access to each device connection.
Reporting/logging and notification of remote device connection and disconnect occurrences.

Negative: Supporting mobile is cumbersome but it really would be difficult to improve it.
iOS devices present challenges for the user to activate the remote session. Sometimes, less savvy users have struggles activating the remote viewing security needed for support.

Summary: Having used this for years now and having the ability to use my computer and tablet to support my customers seamlessly all included in the very reasonable license cost of this software is just excellent. The software performs every time and offers very low friction once the receiving party runs the software. It is incredibly feature complete as a support tool and offers the best value on the market in my experience.

Positive: I moved to ISL from a much more expensive hosted product in part to be able to self host and also to stop being nickel and dime'd. I love that your license comes with all of the features this software offers and you do not need to piecemeal together the solution.

Negative: When using this with a Mac you have to instruct users to open a DMG file and then run the program. I understand why this is but it is often confusing for end users and does hamper the use.

Summary: In total, ISL is a great asset to any organization with a small IT team but large physical footprint. It allows flexibility to make most repairs remotely and does not require additional training for the end user to utilize. It is well worth the investment for any organization looking to streamline IT solutions.

Positive: ISL provides a basis for remote repairs and user help across the 9 centers we support. It is always up and running when I need it to be, which allows me to help staff quickly and efficiently without having to send them any sort of remote login link that they may not understand how to use.
ISL also allows me to monitor which computers are online and being utilized as well as wake hibernating PCs for updates remotely.

Negative: To change an access password requires travel to the computer in question and accessing ISL. This is a rare occurrence that is not worth complaining about, as it only occurs when the previous admin did not properly record access passwords.

Summary: Despite this, I have been using ISL for 2 years to provide remote support in my company and it has performed exceptionally well

Positive: - Security
- Speed
- Accessibility
The speed and management with which it allows access to the equipment, segmenting and being able to record the sessions works a lot as educational content.

Negative: However, I have encountered one disadvantage:
- When the internet connection is lost, the service can take some time to resume

Summary: Would recommend the solution with my eyes closed to any business. Don't bother looking at other solutions.

Positive: After 20 years using ISLOnline, this has become an indispensable tool to providing technical support to my customer base. I have never had ANY issues with downtime, even after various hurricane incidents in Puerto Rico.

Negative: None that I can think of. I cannot even think of a time that the system was down.

Summary: Perfect solution for helpdesk that covers wide range of different scenarios: preinstalled remote client, ad-hoc support, ...

Positive: ISL Online can be preinstalled on computers where users need frequent help. Launching remote session is then super easy. So far there are no known exploits.

Negative: A little time is needed to get used to the graphical interface.

Summary: I’ve used this for a number of years and install it for all clients as a backup in case they need help. You can direct clients to download the client for ad hoc remote support.

Positive: Unlimited unattended access deployments.
Good value.
Works across all operating systems.
Never had an outage.
Useful admin features.
Fast and works perfectly with Australian internet speeds.

Negative: Unlimited plan and the prepaid minutes don’t have a long expiry if you don’t use it often.
Mac needs some permissions granting which can be difficult if clients struggle with system preferences.

Summary: Our overall experience is absolutely positive, we highly recommend the software, it is a must-have for all who need remote access to their devices.

Positive: Our company is using ISL Remote Desktop for daily connections to our Computers and we are more than satisfied! It is working without any problems, no issues and with very experienced and friendly support, for assistance when you need them. I would highly recommend the Software as it is easy to use, reliable, fast and budget friendly.

Negative: There are no cons at all, we really like and highly recommend the software.

Summary: We use also Mobile App for assistance and support.
Works great on Samsung android devices and Windows.

Positive: Easy
Simplicity of usage and start of session.
ISL AlwaysOn enables also RDP access.
Works great on Samsung android devices and Windows.
Great work ISL!

Negative: Huawei does not support control of remote help.
We did not check other brands.

Summary: Recommended to all. Helpful tool for Corona challenges. Thanks to xLab for providing us with useful help in a short time frame.

Positive: Accessibility, responsiveness, easy usage, RDP over ISL, help center. Fast and stable remote access.

Negative: It takes a little time to establish complete environment of all managed computers.

Summary: Great program, for us who have been using it for over 5 years, it is just what we need to support our customers. It is much more affordable than the competition and has the same functionalities.

Positive: We have been using it for more than 5 years and whenever we are offered other support and remote management software we try it and it is not as complete as this one with this tight price.
It always works properly.
It is our main tool.
Easy to use with ticket number and insurance for the end customer.

Negative: Sometimes there is some implantation that takes longer than it should.

Summary: I recommend it! Simple to use and simple to install. And it offer many features for customization...

Positive: - simple installation
- great security
- able to manage control
- don't use big resources
- mobile phone also support

Negative: I wouldn't have nothing negative to write.
You become addicted to it ;)

Summary: Like the product architecture. Support is not good. Still have gotten the app to work after purchasing it.

Positive: The product works ok when i did the evaluation. Since then I have not been able to get the product to work correctly.

Negative: The support is not very good. I have not been able to get a support person on the phone and get help tp get the product installed.

Summary: Excellent application and support.

Positive: Easy to use.

Negative: There is nothing negative.

Summary: This is a great product! I held a webinar for other schools in our state very soon after at-home learning was implemented. I highly recommended this product to them. I cannot imagine a better solution for our needs!

Positive: We adopted this solution when our previous solution became unreasonably expensive. We have never looked back! We are a small school system. If we had not implemented this solution before instituting at-home learning, I cannot imagine what we would have done. This amazing product allowed my team to seamlessly transition from at-school learning to at-home learning!

We like the ease-of-use and the very small training curve for our staff.

Negative: The admin portion of the product could be a bit more intuitive, but other than that, we like everything about the product!