ISL Light Remote Desktop Reviews

Summary: Great product. I can access customer computers from wherever I am from my phone of PC. Well worth it. I have been using this product for years and it has improved my efficiency massively. This is the best remote support product out there.

Positive: I can use my cell phone to remote into computers for support
unlimited amount of devices
Remote into multiple devices at a time (with correct licensing)
Can create groups and grant certain users access to certain groups
Can transfer data back and forth using software
Can configure unattended access as well as require users to authenticate

Negative: Slight quirks with the desktop software such as scrolling down to group, click on group and program takes back up to the top.
When using unattended access, would be nice to be able to switch to sharing my screen

Summary: Excellent at any time I have had to reach out for help. Pleasant, helpful and walked me through any issue I was having. I highly recommend this program.

Positive: It is very stream-lined and easy to use. If there issues I have been helped right away and no one has ever made me feel dumb.

Negative: There has been no cons as far as I have encountered.

Summary: ISL Light is a tool that has exceeded my expectations in every way. What I really love about this software is its focus on security. We live in an era where data protection is crucial, and the end-to-end encryption offered by ISL Light gives me the peace of mind I need to remotely access devices without worry.

Positive: I've had a positive experience with ISL Light as a remote support solution. Its user-friendly interface makes it easy to connect with clients and troubleshoot issues efficiently. I particularly appreciate the high level of security it offers, ensuring that all remote sessions are encrypted and protected. The cross-platform compatibility is also a big plus, allowing seamless connections across various devices and operating systems. Additionally, the ability to customize and brand the interface adds a professional touch that's valuable for businesses.

Negative: On the downside, I have noticed that some advanced features available in other remote support tools are either limited or absent in ISL Light. Also, while the pricing is reasonable for the features provided, smaller businesses or individual users might find it a bit steep. Despite these minor drawbacks, ISL Light remains a reliable and effective tool for remote support needs.

Summary: We have been using ISL Light for almost 5 years now and it remains an important tool in our MSP toolbox to effectively manage client fleets.

Positive: When TeamViewer switched to the subscription model and increased their pricing several years ago, we went in search of comparable solutions. As an MSP, we were drawn to ISL Light for not just the lower price point – but also the option to self-host, ability to connect to mobile devices (without it being an add-on), and coverage across all key operating systems. Management of multi-screen remote computers is much better with ISL than with other solutions we use such as JumpCloud. Clipboard sync and file transfer is much simpler too. We also appreciate that the software is under continuous development and enhancement.

Negative: Connecting to a remote computer does take a little longer, but it's still less than 30 seconds in most instances.

Summary: Great product. Very happy with the ease of use and deployment. I never had any issues with the services not being able to connect to customer like other applications that I've used in other times.

Positive: The interface is simple and easy to use. The application is small and easy to distribute and install.

Negative: There nothing that I don't like about the application.

Summary: I love this product. It's simple, fast, secure, multi-user, multi-session, multi-tenant, and very cost effective.

Positive: Ease of use.
Multi-platform connect and support.
Multi-screen support.
Mobile device support.
Grouping of devices by client with custom naming of devices
Individual device connection passwords: using a separate password management tool, protect who has access to each device connection.
Reporting/logging and notification of remote device connection and disconnect occurrences.

Negative: Supporting mobile is cumbersome but it really would be difficult to improve it.
iOS devices present challenges for the user to activate the remote session. Sometimes, less savvy users have struggles activating the remote viewing security needed for support.

Summary: Having used this for years now and having the ability to use my computer and tablet to support my customers seamlessly all included in the very reasonable license cost of this software is just excellent. The software performs every time and offers very low friction once the receiving party runs the software. It is incredibly feature complete as a support tool and offers the best value on the market in my experience.

Positive: I moved to ISL from a much more expensive hosted product in part to be able to self host and also to stop being nickel and dime'd. I love that your license comes with all of the features this software offers and you do not need to piecemeal together the solution.

Negative: When using this with a Mac you have to instruct users to open a DMG file and then run the program. I understand why this is but it is often confusing for end users and does hamper the use.

Summary: In total, ISL is a great asset to any organization with a small IT team but large physical footprint. It allows flexibility to make most repairs remotely and does not require additional training for the end user to utilize. It is well worth the investment for any organization looking to streamline IT solutions.

Positive: ISL provides a basis for remote repairs and user help across the 9 centers we support. It is always up and running when I need it to be, which allows me to help staff quickly and efficiently without having to send them any sort of remote login link that they may not understand how to use.
ISL also allows me to monitor which computers are online and being utilized as well as wake hibernating PCs for updates remotely.

Negative: To change an access password requires travel to the computer in question and accessing ISL. This is a rare occurrence that is not worth complaining about, as it only occurs when the previous admin did not properly record access passwords.

Summary: Despite this, I have been using ISL for 2 years to provide remote support in my company and it has performed exceptionally well

Positive: - Security
- Speed
- Accessibility
The speed and management with which it allows access to the equipment, segmenting and being able to record the sessions works a lot as educational content.

Negative: However, I have encountered one disadvantage:
- When the internet connection is lost, the service can take some time to resume

Summary: Would recommend the solution with my eyes closed to any business. Don't bother looking at other solutions.

Positive: After 20 years using ISLOnline, this has become an indispensable tool to providing technical support to my customer base. I have never had ANY issues with downtime, even after various hurricane incidents in Puerto Rico.

Negative: None that I can think of. I cannot even think of a time that the system was down.

Summary: Perfect solution for helpdesk that covers wide range of different scenarios: preinstalled remote client, ad-hoc support, ...

Positive: ISL Online can be preinstalled on computers where users need frequent help. Launching remote session is then super easy. So far there are no known exploits.

Negative: A little time is needed to get used to the graphical interface.

Summary: I’ve used this for a number of years and install it for all clients as a backup in case they need help. You can direct clients to download the client for ad hoc remote support.

Positive: Unlimited unattended access deployments.
Good value.
Works across all operating systems.
Never had an outage.
Useful admin features.
Fast and works perfectly with Australian internet speeds.

Negative: Unlimited plan and the prepaid minutes don’t have a long expiry if you don’t use it often.
Mac needs some permissions granting which can be difficult if clients struggle with system preferences.

Summary: Our overall experience is absolutely positive, we highly recommend the software, it is a must-have for all who need remote access to their devices.

Positive: Our company is using ISL Remote Desktop for daily connections to our Computers and we are more than satisfied! It is working without any problems, no issues and with very experienced and friendly support, for assistance when you need them. I would highly recommend the Software as it is easy to use, reliable, fast and budget friendly.

Negative: There are no cons at all, we really like and highly recommend the software.

Summary: We use also Mobile App for assistance and support.
Works great on Samsung android devices and Windows.

Positive: Easy
Simplicity of usage and start of session.
ISL AlwaysOn enables also RDP access.
Works great on Samsung android devices and Windows.
Great work ISL!

Negative: Huawei does not support control of remote help.
We did not check other brands.

Summary: Recommended to all. Helpful tool for Corona challenges. Thanks to xLab for providing us with useful help in a short time frame.

Positive: Accessibility, responsiveness, easy usage, RDP over ISL, help center. Fast and stable remote access.

Negative: It takes a little time to establish complete environment of all managed computers.