ISL Light Remote Desktop User Reviews

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  • Name: Anonymous (Verified)
    Job Title: Principal
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Lightweight, Fast, Intuitive

    Date: Jun 12 2020

    Summary: Tremendous. Much happier with this for MSP remote management than Splashtop, TeamViewer, and the like. That is even considering how terrible it is to setup on macOS.

    Positive: Great customer service
    They've been very responsive to our needs
    Extremely lightweight
    I don't know of an app with a smaller footprint
    Easy to setup
    Everything that you can configure stares you in the face
    Nice security features
    I felt like it was easy to restrict agents and setup 2FA

    Negative: We support Apple-lovin' lawyers. This product is a nightmare to setup on macOS. We actually rely on a single TeamViewer account to make the initial connection, then setup unattended access for ISL Online.

    Note: Windows does not have this issue.

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  • Name: MARK N.
    Job Title: IT Manager
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Good remote control for admin support

    Date: Jun 12 2020

    Summary: This is one of the best admin support tools I've used over the past 20 years. Just would be nice to have more than one connection at a time. Two thumbs up!

    Positive: Secure reliable tool for admin support. Tools are very good too. Support multiple monitors easily.

    Negative: Would like to have more than one connection per account. It's just too pricey to have the ability to remote control more than one device at a time.

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