ISL Light Remote Desktop Integrations

Remote Desktop Manager (RDM), centralizes remote connections on a single platform, which is shared securely between users and the entire team. RDM is a great tool for remote access. It supports hundreds of integrated technologies, including VPNs and protocols. RDM empowers IT departments to increase security, speed, productivity, and efficiency throughout the organization, while reducing inefficiency and cost.

Replace multiple services and apps for your business with a single ecosystem. Bitrix24: Discover the tools. You have at your disposal the Activity Stream, Group Chat, Calendars, Workgroups, and other collaboration tools. Bitrix24 will help you plan and execute projects on time, every time. Available online and on premise with open-source code access. Collaboration task management for large and small teams. Time tracking, templates, reminders and reporting, as well as task dependencies, are all available. The most popular free CRM in the world by number of companies (12 million and growing). Real-time assistance tools that make customers happy and keep them coming back to buy your products or services. Anyone can create stunning websites, landing pages, and online shops without having to write a single line code. Includes free domain name and hosting. Bitrix24 can be run on your own server.

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

Datto's Autotask Professional Services Automation is a cloud-based PSA platform that provides a single view of the entire business. It allows MSPs to centralize their business operations and make data-driven business decisions to improve service, productivity, and profitability. Autotask PSA allows MSPs manage all aspects of their business with maximum efficiency. It integrates all the essential tools needed to run a managed service business. Autotask PSA centralizes operations, provides instant understanding via customizable dashboards and widgets that allow you to make data-driven business decisions. Autotask PSA doesn't require any maintenance or testing. It has a proven track record of consistently delivering unmatched security and 99.99% uptime. PSA is the central hub of any MSP, providing a single view of the business and increasing efficiency by automating workflows.

Your users can purchase new apps and devices, and they can access your network from any location, at any time. You can manage your IT before it gets out-of-control. LanScope Cat gives you greater visibility into your assets, and how users use them. Although user activity monitoring can be complex, LanScope Cat allows you to see who did what on which device. A warning is displayed to the user if an operational violation, such as the uploading of customer lists to a USB, is detected. The illicit operation is stopped. LanScope Cat allows you to monitor your remote and onsite workforce. IT devices can be difficult to manage and secure, which can cause problems for IT managers. LanScope Cat can lower security risks by solving an age-old problem. LanScope Cat protects data, applications, and devices while providing actionable insights into user behavior.

End-users often use PST files as personal email archives. They are often scattered across end-user devices and network storage which makes it difficult to find and manage them consistently and effectively. Your users no longer have to save data locally in PST files thanks to Microsoft Exchange and Office 365. You will still need to manage legacy PST files, which contain important data. Barracuda PST Enterprise was created to address this problem. Many terabytes may be stored on PST files on end-user devices or on network servers. These files are notoriously unstable and easy to misplace, and are often corrupted. These large files can be costly in terms of both IT administrative overhead and system resources.

Using API feeds from existing tools, verify that your controls are correctly deployed across all cyber assets. Our clients come in all industries - from finance to legal, charities to retail. Leading organizations trust us to protect and discover their valuable cyber assets. Connect your existing systems to APIs and create a highly accurate inventory of devices. The workflow automation engine can take action via a webhook when issues arise. ThreatAware is a simple and clear way to understand the security control health for your cyber assets. You can get a macro-view of the health of your security controls, regardless of how many you are monitoring. You can group your cyber assets quickly for monitoring and configuration. Every alert is real when your monitoring system accurately depicts your actual environment.

SaaS-Based Predictive IT Service Management for your Modern Enterprise. BMC Helix ITSM, industry-leading service management, uses cognitive automation technologies. This transforms best-practice ITSM principles that you've learned from Remedy and delivers them on your choice of cloud. Everything you need for industry-leading, predictive service management. Cognitive automation capabilities that transform agent experience. BMC Helix Multi-Cloud Service Management provides seamless, secure service across multiple cloud environments. Data driven insights are possible with powerful visualizations and reports. Modern, persona-based UX optimized for all devices. Container deployment can run in any type or public cloud. The new BMC Helix Integration Platform offers industry-leading iPaaS, which increases usability, adaptability and scalability. Cognitive automation transforms the agent experience.