Alternatives to Humanize IT

Manage your clients' IT infrastructure. Don't settle. ConnectWise RMM, a ConnectWise software solution that provides proactive tools as well as NOC services, will exceed your clients' expectations. Smart patching is more important than ever as the number of vulnerabilities is increasing every year. We automatically test and deploy patches when possible and limit harmful patches. Clients are protected while you spend less time managing endpoints, and more time growing your company. It is difficult to find, afford and retain high-quality talent. 81% of IT leaders believe it's difficult to find the right talent. Add ConnectWise RMM and NOC services to get the expertise and problem solving you need to be the advisor your clients require--without increasing headcount.

You can deploy anywhere with co-managed threat detection/response. ConnectWise SIEM (formerly Perch) is a co-managed threat detection and response platform that is supported by an in-house Security Operations Center. ConnectWise SIEM was designed to be flexible and adaptable to any business size. It can also be tailored to your specific needs. With cloud-based SIEMs, deployment times are reduced from months to minutes. Our SOC monitors ConnectWise SIEM and gives you access to logs. Threat analysts are available to you from the moment your sensor is installed.

Cynet equips MSPs and MSSPs with a fully managed, all-in-one cybersecurity platform that brings together essential security functions in a single, user-friendly solution. By consolidating these capabilities, Cynet simplifies cybersecurity management, reduces complexity, and lowers costs, eliminating the need for multiple vendors and integrations. With multi-layered breach protection, Cynet delivers robust security for endpoints, networks, and SaaS/Cloud environments, ensuring comprehensive defense against evolving threats. Its advanced automation enhances incident response, enabling swift detection, prevention, and resolution. Supported by a 24/7 Security Operations Center (SOC), Cynet’s CyOps team provides continuous monitoring and expert guidance to keep client environments secure. Partnering with Cynet allows you to deliver cutting-edge, proactive cybersecurity services while improving operational efficiency. See how Cynet can redefine your security offerings and empower your clients today.

N-able™, Passportal™, provides simple, yet secure password management and documentation management that is tailored to the needs of MSPs and ITSPs. The platform is cloud-based, offering channel partners automated password protection. It makes it easy to store, manage, and retrieve passwords and client information from any connected device. N-able™, Passportal™, also offers value-added services products such as Documentation Manager™, Site™, and Blink™. These products promote compliance with industry regulations, protect businesses against data breaches, cybersecurity threats and network vulnerabilities.

Thinfinity Remote Desktop allows you to securely deliver your Windows applications and desktops to any device with an HTML5 browser, no matter if they are hosted on the cloud, installed on-premises, or on hybrid architectures. Build a flexible infrastructure mixing browser access to VDI, VMs, RemoteApps, and Unix machines. The virtualization capabilities of Thinfinity Remote Desktop let you create virtual environments in just a few simple steps. It works seamlessly with Hypervisors Like Microsoft Hyper-V, VM-Ware, or VirtualBox. Runs natively on public clouds like AWS or Azure. Authenticate users with Windows or Azure AD and enforce policies by groups, users, or devices. Use Oauth2 to set a Single-Sign-On (SSO) scheme with the most popular identity platforms in the market, or use protocols like SAML or RADIUS to create a 2FA experience.

Remotely support client and internal computers using unattended remote access. Users can also access the computer remotely. Splashtop Remote Support is the right tool for you, whether you are just starting with remote support tools or looking for an alternative to expensive products. Splashtop Remote Support, a best-in class remote support tool, allows you to access your managed computers from any device at any time thanks to our fast, high-definition connections.

Zomentum is a sales acceleration platform that is exclusively designed for IT Partners. It combines pipeline management and proposal and quote builders, sales automation, reporting & analytics, and reporting & analysis to enable frictionless MSP sales. Zomentum makes it easy to create documents 70% faster, increase deal values by 600%, and convert more often. Today, Zomentum is used by thousands of MSPs to increase revenue, reduce sales cycles, and simplify buying. Our customers have generated close to $100M in revenues. Our mission is to build a trusted network of IT partners, revolutionizing the IT purchasing process for small and medium-sized businesses around the world.

vCIO Hero is an innovative virtual CIO platform specifically designed for managed service providers (MSPs) that prioritizes quarterly business reviews (QBR) by enhancing strategy evaluations with advanced ICT audit tools, traffic-light risk assessments, and structured recommendations categorized as “Good/Better/Best” through a user-friendly visual solution builder. The platform features critical components such as an ICT overview, detailed audits with commentary, multi-option recommendation modules, and a Kanban-style roadmap to facilitate strategic planning. It seamlessly integrates with PSA and RMM tools to synchronize data and offers branded client portals to ensure transparency during quarterly business reviews. Distinctively, vCIO Hero not only emphasizes compliance reporting but also focuses on boosting sales conversion, enabling MSPs to simplify complex technology stacks, cut down on expenses, and accelerate decision-making through established sales psychology principles. Additionally, it is available as a standalone product or within Invarosoft’s Stack Saver bundles, making it a viable alternative to individual tools like ScalePad Lifecycle Insights and vCIO ToolBox. With its comprehensive features, vCIO Hero is positioned to significantly enhance the efficiency and effectiveness of MSPs in managing their clients' IT needs.

Lifecycle Insights by ScalePad serves as a cloud-based platform designed specifically for managed service providers (MSPs) to enhance client engagement through vCIO services and quarterly business reviews. This platform seamlessly integrates with various tools such as PSAs, RMMs, and hardware vendors, automating the aggregation of essential data related to assets, contracts, users, and security awareness into one central hub. It features a collection of templated risk assessments, interactive generators for QBR and budget reports, as well as tools for contract management and meeting organization, alongside a customizable assessment builder. Utilizing a proprietary digital maturity index and forecasting capabilities, it effectively identifies technology risks and estimates total cost of ownership, facilitating the transformation of insights into actionable initiatives complete with roadmaps and scorecards. Furthermore, additional integrations such as Crewhu CSAT/NPS feedback and INFIMA security training enhance the reporting process by incorporating client satisfaction and security metrics directly into the analyses. By consolidating various functionalities, Lifecycle Insights ensures that MSPs can deliver comprehensive and insightful reports to their clients.

Highlight empowers you to showcase your worth while honing in on insights that foster genuine connections. By facilitating valuable insights, you can cultivate strong relationships, as customers desire to have you as a reliable team member. This platform ensures that communication is rich in information and promotes transparency, catering to the needs of both you and your clients. By enhancing how customers interact with you and their own networks, you provide timely insights that create a unique experience, focusing on achieving results over mere transactions. By contributing value throughout each stage of the engagement process, you enhance the significance of your service. Remaining visible to customers, you can deliver impactful experiences and tangible outcomes that drive growth. Designed specifically for the success of service providers, Highlight fosters trust and transparency through effective communication and insights. With customized interfaces for sales teams, service managers, and clients, everyone has access to the essential information needed for informed decision-making, ensuring a seamless collaborative experience for all parties involved. This interconnected approach not only elevates customer satisfaction but also enhances overall business performance.

UNIFIED vCIO MANAGEMENT PLATFORM. Simplify Technology Business Reviews by integrating vCIO functions, technology alignment strategies, and network documentation into a single platform. Document. Capture your clients' network information within our comprehensive documentation system. Review. Conduct Technology Audits using pre-built templates for efficiency. Present. Share the findings and grant clients access to their personalized QBR dashboard. Features Highlights. Access all necessary tools within one user-friendly solution. vCIO Dashboard. A unified interface offers quick insights into critical aspects of clients' network and security operations. Consolidate data from various sources into an intuitive dashboard. Provide clients with limited access to the information that matters most to them. Technology & Security Review Frameworks. Utilize straightforward QBR frameworks. Benefit from ready-to-use QBR templates that adhere to industry standards such as NIST CSF, ISO27001, PCI, HIPAA, and more. Additionally, our platform ensures that both accountability and transparency are maintained throughout the review process.

ScalePad Cognition360 revolutionizes the ticket data from ConnectWise PSA into insightful and predictive business intelligence tailored for managed service providers. It features an extensive array of over 130 interactive reports and benchmarks that reveal underlying insights related to profitability, technician productivity, ticket trends, project outcomes, agreement renewals, and various other aspects. By utilizing a specialized data warehouse for reporting, Cognition360 effectively reduces the load on production systems, facilitating both historical trend examination and "what-if" scenarios. The incorporation of advanced machine learning and AI technology enhances predictive analytics, empowering MSP executives and virtual CIOs to pinpoint capacity issues, uncover hidden cost factors, assess client profitability, and identify operational hurdles, which can lead to a boost in profitability of 10–15%. Furthermore, for users of ConnectWise Manage, the integration process is straightforward, necessitating minimal setup and capitalizing on existing Power BI licenses for easy report visualization and interpretation. This innovative approach not only streamlines reporting but also provides actionable insights that can drive strategic business decisions.

Introducing a robust MSP IT Roadmap application specifically designed for vCIOs that enables the creation of precise 5-Year IT Roadmap plans for clients quickly and efficiently, leveraging real-time updates on warranty details, purchase dates, and end-of-life timelines. This tool enhances project planning, facilitates agreement modifications, and streamlines asset replacement processes while ensuring warranties are thoroughly tracked. Users can prepare quarterly reports for QBRs in significantly less time, allowing for proactive client budgeting with reliable forecasts for cloud services, hardware, software, and other IT solutions. Additionally, the app generates customizable reports, budgets, and summaries that can be tailored with distinct branding options such as colors and logos for a professional touch. To further enhance user experience, the application includes comprehensive help features that provide ease of navigation and continuous support, ensuring that vCIOs can deliver exceptional service to their clients. With these capabilities, the app not only simplifies the management of IT assets but also empowers clients to make informed decisions about their IT investments.

Lifecycle Manager is the only platform for Customer Success—helping MSPs move from reactive support to strategic partnerships with their clients. It provides the visibility, planning tools, and insights MSPs need to lead proactive conversations, show their value, and grow every client relationship. Why become a Lifecycle Manager Partner? Know Every Client Inside and Out: Bring hardware, software, goals, and roadmaps in one place—so you always know where each client stands, where they’re headed, and can lead every conversation with confidence. Build Roadmaps That Drive Clients Forward: Create forward-looking roadmaps that show clients where they’re going—and why. Proactively budget for what’s next and connect every IT recommendation to real business outcomes. Turn Every QBR Into a Strategic Moment: Turn updates into action plans that lead to real decisions. Walk into every meeting prepared with tailored client insights—not generic slides––and leave with buy-in, budget, and clear next steps. See the Risks Before They Become Regrets: Centralized asset visibility and real-time risk insights help you identify aging hardware, expiring warranties, and other blind spots—so you can act early, prevent downtime, and show clients you’re always one step ahead.

Cynomi's AI-driven automated vCISO platform is leveraged by MSSPs, MSPs, and consulting firms to consistently evaluate their clients' cybersecurity measures, formulate strategic remediation approaches, and implement them effectively to mitigate risks. As small to medium-sized businesses and mid-market organizations increasingly require proactive cyber resilience and persistent vCISO services for evaluating their security postures and improving compliance readiness, the demand for such services continues to rise. However, many managed service providers and consulting firms face challenges due to their limited resources and expertise when it comes to delivering comprehensive virtual CISO services. Cynomi addresses this gap by empowering its partners to deliver scalable vCISO services without the need to expand their current resources. With Cynomi’s platform, which is informed by the knowledge of top-tier CISOs, users can access automated risk and compliance evaluations, receive customized policy generation, and obtain actionable remediation plans complete with prioritized tasks, task management features, progress monitoring, and reports tailored for clients. This innovative solution not only streamlines the provision of security services but also allows firms to enhance their offerings and better serve their clientele.

Show your clients what a modern MSP looks like. One white-labeled client portal that is powered with automation can provide Ticketing and Service Catalog, Reporting as well as Client Training and Client Communication. Fully integrated with Office 365 and ConnectWise, Autotask Syncro, Syncro, or BMS. All client touch points can be managed from one secure and integrated platform. You can create a seamless client experience, from ticketing to account administration. Your service catalog should be displayed to make it easy for clients to use and buy from your MSP. Clients' information and your information to fix it are often different. CloudRadial offers fully customizable intake questions and ticket triaging. To get the information you need and get it to where it is needed. You must give your client a reason to use the client portal to request services from you.

MSP Dark Intel stands out as a purpose-built dark web monitoring solution tailored exclusively for managed service providers, empowering them to protect their clients while turning cybersecurity into a profitable revenue stream. The platform continuously scans over 500 billion breached records, offering real-time alerts on compromised credentials and comprehensive breach intelligence across 200+ types of personally identifiable information (PII). Its centralized dashboard enables MSPs to manage multiple clients effectively, while integrations with ConnectWise, Autotask, Microsoft 365, Slack, and Teams streamline workflows without disruption. MSPs benefit from unlimited scanning capabilities and prospecting tools that help grow their customer base by leveraging actionable breach data. The platform’s flexible month-to-month billing and lack of contracts reduce risk and operational overhead. With a strong focus on profitability, MSP Dark Intel supports high-margin services with average MSP revenues reaching $8,500 per month. Real human support and guided onboarding ensure a smooth setup experience. This tool also increases client loyalty by offering ongoing protection that addresses evolving cyber threats.

HappySat is a feedback collection platform designed specifically for Managed Service Providers (MSPs), effectively simplifying the process of conducting both Customer Satisfaction (CSAT) and Net Promoter Score (NPS) surveys through seamless integration with Professional Services Automation (PSA) tools. The system utilizes a four-smiley-face scale to gather client feedback for everyday tasks, projects, and onboarding processes, while NPS surveys assess overall client satisfaction levels. With real-time reporting and notifications, MSPs can easily celebrate achievements and quickly respond to any negative feedback received. The platform features an embedded survey option that integrates smoothly with leading PSA systems like ConnectWise, Autotask, Kaseya BMS, Halo PSA, Syncro, and RepairShopr, ensuring a rapid setup process and centralizing feedback management within current workflows. HappySat can be employed either as a standalone solution or as part of Invarosoft’s Stack Saver bundles, providing a comprehensive tool for collecting and analyzing client feedback in one convenient platform. Furthermore, this versatility enhances the ability of MSPs to improve their services continually based on the insights gained from client responses.

audIT is a software-as-a-service platform designed for managed service providers (MSPs) to effortlessly produce compelling, visually appealing, and straightforward sales presentations that effectively close more high-value IT contracts with minimal resistance to pricing. Users of audIT are able to set higher fees and enhance their income through additional sales and cross-selling opportunities. The tool enables the creation of professional-grade sales presentations in less than an hour, which has led thousands of MSPs globally to leverage audIT for boosting their sales, increasing monthly recurring revenue (MRR), and expanding their businesses similarly. By utilizing audIT, you can elevate your MRR as it allows you to present comprehensive solutions at premium rates, assured that clients will agree without any objections regarding price. Additionally, audIT reveals untapped MRR potential through seamless upgrades during business evaluation sessions, ensuring clients accept necessary enhancements for their protection. This innovative platform streamlines the process of crafting straightforward and emotionally engaging sales presentations, saving you valuable time and effort, while also empowering you to focus on building strong client relationships.

Alert Centric provides a comprehensive backup alert-reporting solution tailored for Managed Service Providers (MSPs), allowing them to consolidate alerts from various backup systems into a single, streamlined dashboard. This tool continuously oversees backups from multiple vendors and locations, identifies any failures, and sends real-time, customizable alerts to technicians, which helps minimize human errors and significantly reduces the time required for backup verification. By collecting alerts through email or integrations, it prioritizes them according to their severity, correlates related incidents, and escalates problems as necessary. Additionally, automated workflows can initiate actions such as restarting services or blocking IP addresses, while also producing reports and visual insights into backup conditions, trends, and metrics for resolution. Engineered for swift deployment, Alert Centric seamlessly connects with PSA tools and accommodates all leading backup vendors, empowering MSPs to maintain full assurance in the health of their clients' backups through proactive management and efficient monitoring. The platform stands out not only for its functionality but also for its user-friendly interface that enhances the overall experience for technicians.

Accelo is a beloved tool among professional service firms globally, designed to effectively manage client projects and enhance profitability. This comprehensive cloud-based platform encompasses every facet of client work, from initial prospecting to final payment, covering areas such as sales, project management, ticketing, retainers, timesheets, and resource allocation, all accessible from any location. Focusing on both time efficiency and financial management, this client work management system provides an integrated view of the latest business metrics and financial health. By centralizing client interactions, activities, and tasks within a single interface, users can effortlessly track progress without the need for constant status inquiries. Accelo optimizes workflows and boosts productivity across teams, fostering improved visibility and collaboration that empower leaders to effectively manage their businesses while allowing professionals to concentrate on their most critical tasks. Moreover, with the aid of robust automation features, managers can easily ensure that projects are completed on schedule and within budget, enhancing overall operational effectiveness. This makes Accelo an invaluable asset for any service-oriented organization looking to thrive in a competitive environment.

Unified Office, Inc., is a top Managed Services Provider for Business Class Communications Services to Small- and Medium-sized Businesses. Unified Office provides fully managed business VoIP services. It integrates a quality and support plan that begins with a prospect engagement and continues through a site survey, network assessment, and ongoing integration, testing, deployment, and support lifecycle. We monitor all end-to–end service assets (on-premise, private/public clouds, software, hardware, quality, availability) round the clock using specially developed diagnostic tools. It is our commitment to support our business customers and resellers that is most important. Large enterprises have been attracted to the Internet of Things (IoT), and have purchased them. Unified Office, a provider of huManaged VoIP services, has extended its one-year-old Internet of Things service.

Experience-enhancing software tailored for Managed Service Providers (MSPs) and IT teams is here to elevate your customer satisfaction, efficiency, security, and communication. By integrating your professional services automation (PSA) or IT service management (ITSM) tools with features like applications, bots, forms, approval workflows, sentiment analysis, push notifications, and a client portal, you can customize each app for individual clients, thereby boosting customer satisfaction and net promoter scores (NPS). Customers appreciate having all their needs met in one accessible interface. With ITSupportBot™, you can potentially decrease support tickets by as much as 10%, utilizing our integrated 'Self-Service Bot' to minimize unnecessary inquiries and our 'Smart Engineer Bot' to ensure engineers receive accurate ticket information on the first attempt. This leads to reduced administrative burdens and increased job satisfaction for engineers. Gain a compelling unique selling advantage that empowers you to deliver exceptional experiences, outshine competitors, and secure more monthly recurring revenue (MRR) contracts. Delivering such tailored solutions not only enhances productivity but also fosters long-lasting client relationships.

Increase your sales. Streamline Your Costs. Differentiate your MSP. Your MSP can differentiate themselves by using ID Agent. ID Agent provides real-time dark-web search results that create urgency. It also provides sales and marketing-ready resources and coaching so you can make a profit in 30 days or less. Your customers are often only concerned with their network passwords being exposed. They don't think about the possibility of their usernames and passwords being stolen from third-party websites or applications. Three former CEOs of MSPs are on ID Agent's staff. This software provides actionable cybersecurity threat intelligence to Managed Service Providers around the world. We've been there, literally, and we know the challenges and obstacles you face and how to overcome them.

IT resellers, such as VARs and MSPs, face the very complex process of quoting, renewing and tracking IT assets. From slow systems, disjointed workflows and missing fields, bad software often slows down teams and impacts profitability. Owlytica solves this challenge by offering quoting, renewal management and IT asset management in one unified platform, enabling the reseller to sell faster, offer self-service portals and most importantly use the asset data generated by quotes, renewals and customers to upsell and cross-sell more products and services. The key features of Owlytica include Quoting, Contracts, Renewals, Asset Management, Portal, and Ticketing. These are designed to reduce manual work, helping IT resellers focus on what they do best: selling. With Owlytica, capturing more renewals and finding new sales opportunities becomes much easier, boosting profitability and morale. Owlytica easily connects with existing distribution, CRM, and financial systems through its API, making it a versatile tool for growing your IT reselling business.To learn more about Owlytica and schedule a consultation, please visit owlytica.com.

Discover a comprehensive solution for endpoint management, fortified security, and instantaneous insights with Endpoint Central MSP Cloud. Enhance your operational efficiency and provide exceptional service to your clients with this all-in-one platform. Onboard clients effortlessly while deploying agents to enable rapid endpoint administration. Streamline patch management to maintain SLA compliance efficiently, thus guaranteeing client satisfaction. Effectively manage a diverse range of endpoints, from laptops and desktops to mobile devices. Enforce robust security protocols, including measures like geo-fencing and the ability to execute complete wipes for maximum protection. Safeguard client data privacy through careful data segregation and personalized technician logins for each client. Additionally, quickly resolve issues on remote client endpoints to ensure a seamless user experience. This multifaceted approach not only boosts productivity but also fosters stronger client relationships.

A single platform that enables the curation and sale of all-encompassing IT services. Assemble premium technology offerings equipped with seamless eCommerce, effective order management, and subscription billing solutions. The centralized MSP dashboard, combined with automated provisioning processes, can minimize your deployment times and expenses by as much as 90%. Enhance the customer experience and decrease the number of helpdesk inquiries with our user-friendly self-service dashboard tailored for non-technical users. Encapto’s easy-to-navigate self-service interface integrates various technologies to boost customer satisfaction, lessen support demands, foster customer loyalty, and create effortless upselling possibilities. Allow your customers to manage their own needs while you focus on growing your business. Create a personalized storefront featuring your product catalog, enabling customers to make their own orders. Streamlined order processes facilitate upselling and cross-selling of your offerings, additional features, and exclusive deals, ultimately leading to increased revenue and customer satisfaction.

OpManager MSP is a comprehensive monitoring and management tool from ManageEngine that allows service providers to monitor network devices for their clients. It has an easy-to use interface that streamlines management tasks and reduces workload. It also helps optimize the performance of client network devices. OpManager MSP provides network visualization capabilities to provide a consolidated view across multiple client networks. Resources can be saved by automating basic maintenance tasks and troubleshooting and by analyzing network performance. The new NCM Add-on in OpManager MSP enables managed service providers (MSPs) to efficiently manage network configurations and compliance, as well as identify firmware vulnerabilities, for improved security. This tool simplifies management of multi-client network and various components, eliminating the requirement for multiple tools.

ELEVATE YOUR MSP WITH SyncMonkey. What is SyncMonkey? It is a secure, adaptable, and user-friendly documentation management platform crafted by industry professionals. The primary aim of SyncMonkey is to streamline the daily functions of your MSP. SITES & COMPANY DETAILS. This section serves as a centralized repository for all client locations, providing technicians with crucial information such as phone numbers, primary contacts, addresses, and websites. Enhance your MSP Clients' experience with the Client Portal. Designed for clients to view and manage their own credentials and documents, the Client Portal also enables administrative contacts to access all employee credentials and to update their payment information and invoices. Notifications. SyncMonkey diligently monitors all your existing software license agreements, employee birthdays, domains, and more, sending alerts when any item is nearing expiration. This functionality not only aids in keeping your company organized, but also ensures that you never miss important deadlines.

Ahsay Backup Software is designed for IT consulting companies, system integrators, managed service providers, and system integrators. It will allow you to offer your customers a secure, managed, cloud-hosted, and on-premises backup service and generate recurring income. The server-client architecture is the best solution. The server-side central management console (AhsayCBS) can be installed on your backup server or a cloud platform like Microsoft Azure. We can also provide a shared hosted CBS for you if you don't wish to host it. AhsayOBM is for backing up servers, databases, and Office 365 as an admin; AhsayACB is for backing up customers' computers. OBM backs up servers, databases, and virtual machines, as well as Microsoft 365 admin; ACB backs up files on desktops and laptops and individual users of Microsoft 365. Ahsay Mobile is for backing up iOS and Android mobile devices and is a two-factor authentication tool to protect AhsayCBS/AhsayOBM/AhsayACB from hackers.

Spiceworks can be your mission control for all networks you serve with a little knowledge. Spiceworks allows you collect network information from all client sites over secure HTTPS, then consolidate it and manage it all from a single location. After a quick set-up in Spiceworks, each client can have their own user portal to submit helpdesk tickets. All of them will be directed to your central Spiceworks installation. Each client will have their own Active Directory authentication to ensure security. You can also view all your open help tickets from one place, auto-assign tickets based on client, and create detailed reports. IT is always on the move! You can open, close, assign, or respond to help desk tickets from your mobile device with just a few text commands. You can now manage all client requests from anywhere, whether you are at work, lunch, or on the golf course.

Your business and its relationships with clients are constantly evolving. Without investing significant time in analyzing numbers to produce a static spreadsheet, it might be challenging to pinpoint specific areas where financial inefficiencies exist and where revenue opportunities are being missed. MSPCFO equips you with detailed insights, enabling you to determine which agreements, engineers, and clients contribute positively to your profits, and which ones may be diminishing your financial success month after month. Our advanced business intelligence platform offers over 50 real-time reports, granting you the capability to identify, assess, and monitor the factors influencing revenue growth and those that hinder profitability. The vital information required to enhance your revenue streams is embedded within your PSA; release it today. By utilizing MSPCFO, you can uncover the intricate data necessary to discern the profitability of your agreements and teams, ultimately allowing you to make informed decisions that will lead to increased earnings moving forward.

Datto Endpoint backup is designed to protect MSPs' clients' Windows servers (VMs), virtual machines (VMs), clouds instances, desktops and laptops against downtime and data losses. It is designed to maximize MSPs profits and allows for quick recovery of systems and data in the event of cyberattacks or downtime. MSPs and their clients should not be forced to spend a fortune on backing up every Windows endpoint, even though it is essential for any organization. You can now backup all Windows systems in primary data centres, at remote or dispersed locations, on VMs, any cloud, with remote employees or in offices. Datto had a vision for many years to create a world in which data loss and downtime were non-existent, and backup was a necessity and not a luxury. Datto Endpoint backup allows MSPs to offer reliable and cost-effective services for Windows endpoints. This ensures profitability for MSPs as well as affordability for their clients.

TechGrid serves as a comprehensive platform that links businesses with a network of certified Tech Service Providers (TSPs) and partners, facilitating the seamless provision of IT solutions. You have the option to present your entire range of services in As-a-Service bundles, which automatically compute hardware, services, support, and financing alternatives. By responding to a few straightforward questions, you can see your bill of materials created in real-time, thanks to our innovative BOM automation tool. This tool not only enhances your efficiency but also allows you to expedite the proposal process, enabling your customers to easily sign and accept offers. Ultimately, TechGrid empowers you to close more deals swiftly while providing a streamlined experience for all parties involved.

An open-source tool for IT service management, documentation, ticketing, and invoicing. Targeted towards Managed Service Providers (MSPs) primarily, the software may also suit the requirements of internal IT teams.

The Strategy Overview is an automation platform designed for vCIOs and quarterly business reviews, created by managed service providers (MSPs) to enhance client strategic planning and facilitate digital transformation. It streamlines the quarterly business review process by automating tasks such as assessments, executive summaries, dashboards, roadmaps, budgets, and reporting on Office 365 and asset lifecycles, utilizing a modular template engine driven by the Arya AI agent. This comprehensive system connects with various PSA/RMM tools like ConnectWise, Autotask, Kaseya BMS, Syncro, and Halo PSA, as well as Office 365, allowing for the synchronization of essential company data like assets, user lists, tickets, warranties, and licensing information. Clients benefit from a customizable white-labeled portal that presents detailed insights into their strategy, health scores, and essential data points such as asset and user information, tickets, budgets, and roadmaps. Furthermore, the platform automatically refreshes warranty and asset data, which helps MSPs dramatically cut down on quarterly business review preparation time from several hours to mere minutes, while also standardizing processes, highlighting security and compliance insights, promoting proactive recommendations, and transforming assessments into strategic avenues for revenue growth. This innovative approach not only enhances efficiency but also empowers MSPs to deliver more value to their clients.

NovaBACKUP Managed Backup is a secure, flexible, scalable centrally managed SaaS backup solution with cloud and local storage that you can offer your customers as a service. Supports Windows systems, Microsoft SQL, Exchange, and virtual machines. NovaBACKUP Managed Backup is account-based. This means that MSPs don't need to keep track of license keys. You can deploy quickly and manage all your clients from one interface. In addition, providers receive initial setup assistance and ongoing support from experts who understand each provider's environment.

Evaluate, diminish, and track the cyber risk posed by employees through a novel approach known as automated Human Risk Management (HRM), which emphasizes user-centric security. By pinpointing individual users' security knowledge deficiencies, you can implement training programs that specifically address their vulnerabilities. With a fully cloud-based infrastructure, effortless integrations, and guided onboarding, bringing your users onboard and initiating usecure is incredibly straightforward. As you expand, we also advance. Our partner program is designed to prioritize your objectives over our own, embodying a truly MSP-friendly framework focused on mutual success right from the outset—this is the essence of collaboration. Say goodbye to slow service level agreements, cumbersome email threads, and ineffective live chat interactions; usecure provides immediate support that prioritizes prompt solutions over mere replies. This commitment to efficiency ensures that your team's security posture improves continuously.

With DD Tech, you have the flexibility to manage your ConnectWise and Autotask tickets from any location and on any device of your choice. The platform offers a highly customizable Service Catalog alongside advanced Custom Forms, enabling you to provide prompt and pertinent support to your users right from the first contact. Maintain an open line of communication with your users and continue to deliver outstanding service through DD Chat. Additionally, you can utilize templated emails that permit users to contribute notes to their tickets or initiate conversations with your technicians. From collaborating on tickets with clients to creating interactive service experiences, DeskDirector is designed to fulfill the diverse requirements of your Managed Service Provider (MSP) setup. This comprehensive approach ensures that all aspects of user engagement and service delivery are seamlessly integrated.

DeskDay CSA, a cloud-based PSA, is a next-generation PSA that empowers MSPs with a modern, conversational solution that keeps customers happy, teams satisfied, and profitability high. DeskDay centralizes MSP operations with a unified PSA that includes the service desk, billing, reports and timesheets, quality assurance, announcements and an integrated multi-channel support ecosystem, IT-Connect, for end users. DeskDay provides MSPs with real-time information on service delivery, customer satisfaction and tech management.

AdaptiveCloud™ is an innovative cloud platform developed by IP Pathways, a top-tier IT service provider in North America. Understanding the challenges that managed service providers encounter while assisting clients in navigating and utilizing the cloud for their growth, we are committed to helping you overcome these obstacles. As a channel partner, you gain not only essential tools but also the comprehensive support and resources necessary to deliver a complete cloud solution to your clients. With the surge in cloud migration during 2022 alongside a shortage of IT talent and hardware, now is an opportune moment to join us as a partner and enhance your service offerings. Utilizing AdaptiveCloud™, you can present a comprehensive solution that encompasses cloud infrastructure management, data protection strategies, and the overall management of your customers' IT assets. Everything operates seamlessly on AdaptiveCloud.™ You have the authority to allocate resources flexibly as required, or you can choose to collaborate with us to handle management on your behalf. Ultimately, the decision is yours, empowering you to tailor services according to your clients' specific needs. The adaptability and control offered by AdaptiveCloud™ make it an essential tool for your business growth.

ManageEngine Mobile Device Manager Plus MSP provides IT administrators with a seamless solution to oversee a range of devices within their clients' organizations, encompassing smartphones, tablets, laptops, and desktops. This intuitive platform streamlines the management process with efficient configurations, facilitating centralized deployment, monitoring, and security oversight from smartphones to laptops, covering both company-issued and employee-owned devices under a Bring Your Own Device (BYOD) policy. The application can be utilized either through on-site installation or as a cloud-based service, offering flexibility to organizations. With the integration of over-the-air (OTA) technology, Mobile Device Manager Plus MSP enhances the ease of enrollment and ongoing oversight. Administrators can set up regular scans to uncover possible security vulnerabilities, such as jailbroken devices or unauthorized alterations. Furthermore, the Profile Management feature allows for clear distinctions between personal and corporate devices, enabling IT to implement tailored restrictions and security protocols for each category. This ensures a robust security framework while accommodating the diverse needs of the workforce.

Standardize, secure and scale your IT managed service. Liongard is the only automation platform that gives complete visibility across the stack. This allows you to unleash your team and operate at 10x speed. Logging in manually to manage Internet Domains, SQL servers and all other systems is a tedious task. Unify systems in Liongard for auditing historical data, monitoring critical changes, setting proactive alerts, and reporting across the IT stack. With Liongard's unified platform for automation, you can quickly onboard customers and monitor system changes every day. Liongard's unified platform for automation makes it easier to onboard customers and track system changes daily. Liongard's unified automation platform allows you to access data for business reviews, scoping new project opportunities, and converting customers into Managed Services. Your MSP can be more profitable, efficient, and secure. This includes everything from how you evaluate potential customers to how they protect their systems. Liongard automates the process, minimizing human errors.

In the realm of cybersecurity, being proactive is essential. Our software-as-a-service security solution is specifically crafted to ensure you remain at the forefront. Utilizing advanced technology, we automatically identify and prevent unauthorized actions within your clients' applications. No other service providers offer this exceptional level of security. Managed Service Providers (MSPs) are particularly vulnerable to cyber threats, so it's crucial to safeguard your operations by receiving automatic notifications to your executive team whenever any suspicious, high-risk activities are detected within your MSP toolkit. You have the ability to tailor security event thresholds across a wide range of applications, ensuring you receive immediate alerts for any atypical user behavior, empowering you to swiftly address potential threats on behalf of your customers. This proactive approach not only enhances your security posture but also builds trust with your clients, reinforcing your reputation in the industry.

RMM Central is a unified solution that allows MSPs to manage multiple client networks from one console. RMM Central offers a holistic approach that simplifies the management of MSPs' client networks, including remote access and performance monitoring. This holistic approach reduces effort and maximizes return on investment.